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Brook Meadows House Care Home

Burr Hill Chase, Southend-on-Sea, Essex SS2 6PE
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Brook Meadows House Care Home, Southend-on-Sea
Brook Meadows House Care Home, Southend-on-Sea
Brook Meadows House Care Home, Southend-on-Sea

This stunning new home in Southend - built in 2022 - has been designed specifically to offer a home from home environment. From the large, light and airy reception to the snuggest lounges, there are many communal spaces available for you to enjoy; lounges with dining areas, books and TVs, and designated quiet areas. It's comforting to know that you're coming to a place where you can feel at home....  

Care Provided by Brook Meadows House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,000
Residential Dementia CareFrom £1,000From £1,000

Contact Brook Meadows House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Southend Care Ltd
  • Local Authority Owned

Person in charge

  • Debra Matthews(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (62)
  • Single Rooms with ensuite Wet Room (62)

Parking

  • There are car parking spaces available

Brook Meadows House Care Home Reviews (22)

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9.4

Brook Meadows House Care Home has a Review Score of 9.4 (9.439) out of 10, based on 20 reviews in the last 2 years. Over all time Brook Meadows House Care Home has 22 reviews.

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Review from Roger A (Husband of Resident) published on 26 May 2026 Submitted via Website
Overall Experience

The care home is clean and safe and the staff and carers take care of the residents in a kind, caring and professional manner. I know that my wife is getting the best care possible at this present time

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for leaving such a positive review of Brook Meadows House. We are so pleased you feel that your wife is receiving the best possible care. I will pass on your review to the staff as they will be very happy to receive your feedback.

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Review from K K (Daughter of Resident) published on 6 February 2026 Submitted via Website
Overall Experience
I was very apprehensive before I placed my mother into respite care for one week, I needed a much needed weekend away. I am a full time carer for my mother since her fall and hospital stay over Christmas. She has natural dementia and has lost mobility, her independence and definitely loss of appetite. Social services gave me a list of local nursing homes that could offer one week respite only.
Brook Meadows was ideally convenient for my family to visit my mother fortunately.
I was pleasantly surprised at the home. Staff at reception were very friendly and welcoming. Samantha welcomed me, gave me a tour of the home and answered all my questions perfectly.
The home is practically new, rooms are lovely, cosy, warm and nicely furnished. Facilities are excellent, the nursing and auxiliary care is very good.

My mother was not naturally keen to go but she told me she enjoyed her stay, the food and nice people to chat to. And the games. I would recommend and book again if needed.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home
Thank you for your 5 star review of Brook Meadows House. We are very pleased to hear that your Mum enjoyed her week with us. We hope this gave you some peace of mind while you went away for the weekend.
It was my pleasure to show you round and answer the questions you had.
Great to know you would book again too.
Thank you
Kind regards

Samantha

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Review from Andrea B (Resident / Service User) published on 30 December 2025 Submitted via Website
Overall Experience

I've been here since October 23, the staff have been brilliant the are so caring and really do help you more than some staff but it very rare, The food is lovely and the carers , cleaning staff , team leaders , kitchen staff and maintenance men, The manger all lovely. Really helpful even when it can be really busy. Nothing is ever too much trouble even when it's Busy. They all need medals

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your positive review of Brook Meadows House. We are so pleased you are being so well cared for. We shall pass on your 5 star review of the team, they will be so happy to read your uplifting comments.

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Review from Keith M (Respite Resident) published on 11 December 2025 Submitted via Postal Card
Overall Experience

I arrived here from hospital after an amputation. My overall experience to a very difficult & traumatic situation has been very good. The staff, building & food is all very good. I will be leaving soon & will always remember & be grateful for my treatment at Brok Meadows.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for leaving such a positive review. We are pleased to hear the staff have been good to you and you have been able to recover well at Brook Meadows House. We wish you all the best when you return home and good luck with your recovery.

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Review from J L (Relative of Resident) published on 3 December 2025 Submitted via Website
Overall Experience

I am a family friend of a resident that is staying in this care home. I went to visit him over the weekend and was amazed how professional all the staff were. He has advanced dementia so he can be a challenge as well as being none verbal which makes it harder. All staff and management treat him with dignity and respect and have so much patience to make sure he gets the best care at all times. Staff are very approachable and answered all my questions. Would highly recommend.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for leaving your review. We are pleased you had a positive visit with your friend at Brook Meadows House. Your 5 start rating shows how dedicated our staff are at Brook Meadows House and I will passing your review to them. Thank you for the recommendation too as this will help with families when looking for care of a loved one.

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Review from Jasmine S (Granddaughter of Resident) published on 26 November 2025 Submitted via Website
Overall Experience
Our nan has been at Brook Meadows House for nearly a year after being admitted from hospital. She loves it and she has made some lovely friends.
She has had a couple of falls, but she had them at home anyway and as a family we understand that as they age and their mobility declines, it is expected, but we have appreciated the regular communication we recieve from Debra and the first floor team leaders, in particular Janine and Teresa, it's refreshing.
The home itself is clean and tidy and Nan loves her room, which she has made her own, and as someone who doesn't eat large meals she loves the food they serve.

We can't fault the care staff, they all do amazing work. Their work is fast paced and they have a lot to deal with from monitoring wandering clients who are free to walk around the unit, to overbearing family members who scare other clients by shouting loudly at staff. Norma and Sue are brilliant taking them on regular day trips to Priory Park, the pier etc and doing activities.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home
Thank you for leaving such a positive 5 star review of the home. We are very pleased your Nan has settled well with us at Brook Meadows House and has also made friends with our residents.

The whole team work together to keep all aspects of the home to a high standard. I will be passing on your review to the team and the staff you have mentioned.

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Review from Sally B (Daughter of Resident) published on 19 November 2025 Submitted via Website
Overall Experience

Such a lovely home in a wonderful environment. Clean, and lots of activities going on every week. Food offerings include different weekly menus and great choice. Staffing team are attentive and caring. Could not recommend enough!

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your positive review. You have reviewed us 5 stars across all categories and we are so pleased that you feel this way about Brook Meadows House. Our staff are attentive and caring to our residents and they take great pride in their work.

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Review from John R (Son of Resident) published on 19 November 2025 Submitted via Website
Overall Experience
We cannot thank the staff enough for the wonderful care and support they give my Mother. From the day she moved in on 27th May 2025 they have treated her with utmost respect and care and the facilities, food and services are second to none. I feel that my mother is privileged to be staying there. Please continue with your fine work

,

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for leaving Brook Meadows House a 5 star review. We are so pleased that you, your family and your Mum are happy with the service and facilities provided in the care home. The team in Brook Meadows work very hard to ensure person centred care is delivered at all times and your positive...  

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Review from Claire W (Relative of Resident) published on 13 November 2025 Submitted via Website
Overall Experience

I am so discusted by the way my dad is being treated it just so hart breaking and us as a family unit cannot get out voice herd this is just so wrong and yesterday wen my mum arrived to visit my dad mum was approached by staff state that dad not eat or drink very well to day wen my mum look im dad mouth he had a mouth full of tissues which can I point out dad at hight risk of choke hazard and we we as family point out the concerns we have we get black mail , dad being non verbal and servere dementia and is this how residents are treated in thease care homes

Reply from Louise Bradley, Business Development and Support Manager at Brook Meadows House Care Home
Dear Claire,

We are very concerned to read your comments and sincerely regret that you and your family feel this way regarding your father's care. Please be assured that the health, safety, and dignity of all our residents are of the utmost importance to us, and we take any concerns raised by...  

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Review from Jeffrey T (Son of Resident) published on 6 October 2025 Submitted via Website
Overall Experience

My Mum stayed at Brook Meadows for one week respite. The period before, during and after this was very impressive; caring, professional and friendly. My Mum was very complimentary of all staff; the carers and support workers. My Mum would like to return!

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to leave a 5 star review of Brook Meadows. We are very pleased to hear that your Mum enjoyed her stay with us and she wishes to return. It is also good to hear the whole experience was positive and we will feed your review back to all staff involved. We look forward to welcoming your Mum again to Brook Meadows House in the near future.

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Review from Jane D (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card
Overall Experience
The end of life care delivered to my mum was excellent. All the staff were caring and kind to my mum and the family. We couldn't have wished for better care. I endorse the care given as a recently retired nurse of over 36 years experience.
Thankyou

x

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your 5 star review of Brook Meadows House and our team of staff. It bring us great comfort to know your Mum received such good end of life care, especially at such a difficult time for you and your family. Your endorsement, especially with your background in nursing, is truly humbling...  

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Review from Barbara S (Daughter of Resident) published on 30 July 2025 Submitted via Website
Overall Experience

Our Dad has been in Brook Meadows since August 2024. He has been very well looked after by all the staff. When we visit , we get updates as to how he is doing. The staff are friendly and approachable and see to his needs in a professional way. The team leaders are very helpful as is the manager and answer any queries that may arise. It's a very clean facility and dad is happy to be there.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you so much for taking the time to leave such a positive review. We are so pleased you are happy with the care your Dad is receiving and how supported you feel from our amazing team of staff. Brook Meadows House is focussed on good quality care and your feedback shows this is exactly what happens. Again thank you so much for the wonderful feedback. Kind regards.

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Review from Gill D (Daughter of Resident) published on 30 July 2025 Submitted via Website
Overall Experience
Our experiences at Brook meadow.The staff have been supportive, professional, helpful and kind
to my mother.
My mother looks happy and contented.

When mum had a fall going to the bathroom the staff acted swiftly.I was contacted straight away whilst she was on her way to hospital.When mum was discharged from hospital when she arrived back the staff made sure mum had the correct support while mum recovered

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

We are so pleased to hear that our staff are supportive, professional, helpful and kind to your Mum. Our staff are a credit to Brook Meadows House and I will be feeding this back to them as this is something so positive. Thank you for taking the time to leave your review, the feedback is always so helpful. Kind regards.

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Review from Ronald P (Wife of Resident) published on 30 July 2025 Submitted via Website
Overall Experience
My wife has always been looked after well and the staff are very friendly the place is always clean, two specific members of staff do there best keep everyone occupied with there cake making and there quizzes even when i go in there reception are very friendly and when get to my they offer me a cup of tea the food is pretty good some people moan about it i am satisfied what my wife gets sometimes we have a karaoke morning and when my wife's birthday came lovely a cake also do special parties for the people who reached a big milestone in there age we have singers come in and have ata good singalong we even had a elvis impersonator and's we have special animals come like a miniature horse and a dog they people laugh which is good to see they do my wifes hair witha hair dresser

for here and trims here nails her is always clean and her bedroom looks nice and tidy they are always giving plenty of drinks like tea or coffee or juice at Christmas they all get presents which i feel is wonderful and i can have a

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to leave such a positive review of Brook Meadows House. We are pleased to hear you feel your wife is well looked after by our team of staff. Our Activities Coordinators work very hard to keep our residents occupied and entertained. We do have a variety of singers and...  

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Review from Shirley W (Partner of Resident) published on 2 July 2025 Submitted via Postal Card
Overall Experience

Not really getting the point of the meetings, no relevance to families of residents about decor or gardening. Would like to be more detailed about care and behaviour of our resident. Hardly anyone attending so current format not really working.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to share your thoughts.The family meetings are intended as a supportive space for families to come together, share feedback, raise any general concerns, and contribute ideas that can help enhance the overall experience within the home. These meetings also provide an...  

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Review from A W (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience

Our mum has been a resident at Brook Meadows House since February 2025. During this time, we have visited regularly (2-4 times per week). On each occasion, we are met with friendly, professional staff who update us as to how mum has been. There is always a member of staff if we have any queries.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for the positive review and taking the time to review Brook Meadow House. We are happy to hear the care and support you Mum is receiving is 5 stars. Our dedicated staff in Brook Meadows House work very hard to ensure all aspects of care are delivered and families feel supported when they...  

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Review from A M (Brother of Resident) published on 25 June 2025 Submitted via Website
Overall Experience

I can't find any fault in the home at all. When my sister came from the hospital to the assessment unit she was so nervous and lacked in confidence. I started to notice a change in her after about a week. Her confidence started to get better as she was going into the lounge and interacting with other residents which she has not done in ages. She started to put weight on. She has never been a big eater but she loved the food. The staff where amazing even though they were always busy they always made sure she was ok and comfortable. Team leaders were always there to answer any questions especially the lady with short dark hair, nothing was ever to much trouble and she always kept me updated with any changes with my sister.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to review Brook Meadows House. We are pleased to hear your sister has had such a positive experience at Brook Meadows and you have not been able to find fault with the home. Our staff work very hard to ensure all of residents are kept relaxed and comfortable, our on...  

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Review from Paola C (Daughter of Resident) published on 24 June 2025 Submitted via Website
Overall Experience

My dad stayed with Brock Meadows and he really enjoyed his stay. The staff were very friendly and kind and help him with all his needs. He would highly recommend his stay and the staff they went the extra mile to make sure he was settled.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for taking the time to leave a review for Brook Meadows House and for such a positive review. Brook Meadows House is so pleased your Dad enjoyed his stay with us. Our staff do go above and beyond to ensure our residents are happy and settled. This is great to receive this feedback from you and thank you for the recommendation too. Kind regards,SM

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Review from K B (Daughter of Resident) published on 7 April 2025 Submitted via Website
Overall Experience
Overall I think all of the staff seem to work really hard. However of late it has seemed to me that there does not seem to have been as many staff on duty as there use to be. The staff are polite and caring towards my mother, but being busy all of the time detracts from them having the time to sit down and have an impromptu chat. The room is cleaned regularly and is always nice and warm. The garden is a nice place to sit on sunny days. Food is often not to my mothers taste but she does get offered alternatives which helps, but can become a bit repetitive.

There are a lot of organised activities that residents can join in with. Also one to one time with the activity coordinators for those residents less inclined to join in. Residents choices seem to be respected. Overall my observation and experience of the home and the staff since my mother has been resident is a positive. Any concerns are addressed promptly.

Reply from Samantha Ratcliff, Business Development and Support Manager at Brook Meadows House Care Home

Thank you for your kind and positive review. I will speak with our chef to further expand the meal choices available for your mother.In regard to our staffing, you will see a fluctuation of staffing levels on our assessment unit depending on the number of residents that we have at the time....  

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Review from Anne D (Daughter of Resident) published on 31 October 2024 Submitted via Website
Overall Experience

My dad has been looked after well here at Brook Meadows House Care Home. The rooms are new and smart and cosy. The staff are caring and attentive. The activities are great and well led with outings, singing, seasonal activities and themed meal lunches. The housekeeping keeps the rooms clean and beds made frequently. There is a lovely garden area residents can sit out in. A doctor comes in weekly for any medical problems. Dad perked up after being ill and coming to the home and being cared for here. There is a good team of people who also work with the family in drawing up care plans and regular family meetings. I would recommend this home to take care of loved ones.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Brook Meadows House Care Home.

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Brook Meadows House Care Home.

Meet the Team (1)

Deborah Matthews
Deborah MatthewsJob Title:Service ManagerJoined: 2020

Debra has worked within nursing and care services for over 38 years, across a variety of settings. Passionate about providing peace of mind to care seekers and their loved ones, Deb takes a lead role in mentoring new staff members who join the team.

As the Home Manager of Brook Meadows House, she leads in providing high-quality care for older people throughout Southend-on-Sea.

Frequently Asked Questions about Brook Meadows House Care Home

What types of Care is Brook Meadows House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook Meadows House Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Brook Meadows House Care Home?

Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Brook Meadows House Care Home to the centre of Southend-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Meadows House Care Home to verify any information. View our terms and conditions. Brook Meadows House Care Home has an Enhanced Service -more info.