Bucklers Lodge

Thank you all the carers at BL.

All in all it is probably the best decision I have ever made and I would like to thank all the staff at Bucklers Lodge for making my wife's life a little happier

We cannot recommend Bucklers lodge enough . Genuinely kind people who look after their residents and families . Which makes it easier to chat to other families who are going through the same thing . What could've been a very lonely and frightening time has been made easier by these professionals who care and we will always been very grateful for so many happy memories at a very sad time .

The staff are always very helpful and happy to stop what they are doing and answer any questions. The rooms are clean and well appointed. The whole building is quite new so everything looks smart. The manager is very engaged and knowledgeable about all the residents.

A fabulous welcome for my elderly cousin. Everyone introduced themselves and welcomed him. The senior was even at the door to meet him on his arrival. Each person was very understanding about how big the change was for him. Thank you.

Have just completed the six-week trial period and have absolutely nothing but praise for the treatment, care and brilliant organisation we have met at Bucklers Lodge. The lodge itself is not only very comfortable, it has been decorated and furnished in a well-thought-out way, in the most excellent taste. Our warmest congratulations to all concerned.

I've shared lunch with her and it's been really great food.

My mother went into respite for two weeks. I was very anxious as I had looked at a home for this purpose a few months ago and came away very uneasy and didn’t go through with it. From the moment I made contact to the moment I brought her back home has been made so easy for both of us. All the staff are very welcoming, it has a lovely, calm atmosphere with good facilities. But most importantly, every single member of staff has treated my mother with nothing but kindness. Nothing is too much trouble, a cup of tea, a hug and a chat. Mum is inclined to get anxious and upset easily but there was always someone to sit with her and calm her. The care is exceptional and I feel very relieved that I know she will be safe, loved and looked after. Since she came home, she hasn’t stopped praising every aspect of the home. I will definitely be taking her there again. Thank you all.

I spent a long while researching and visiting various care homes in the area, and Bucklers Lodge came out way ahead of the others. It is modern, spacious, light and vibrant - not a word you would expect to relate to a care home. The management are effective and efficient, the care staff are diligent and approachable. They take time to get to know the people they care for, and this shows in the way the whole place feels whenever I have visited. The amenities are first rate, the rooms clean and regularly tidied, and the whole place has a real buzz. This is mostly shown on the faces of the those who call Bucklers Lodge “home”. I try and make a point of speaking to as many other residents as I can when I visit, and the overwhelming feedback is very positive.

I came out of hospital knowing I was unable to care for myself. My son made arrangements and I came to Bucklers Lodge the following day. I was made very welcome and although my stable is only for two weeks my care has been good. The staff caring and fun. Entertainment enjoyable. Rooms pleasant furnished and large. I arrived mere shadow of myself and left feeling almost normal. Thank you Bucklers Lodge .

It's a home-from-home.

Offers a warm, confident and competent welcome to new residents in a great environment. Care and support are excellent, and recognition of the emotional transition needs of a client, sacrificing their past to live in a new community, is compassionate. Care, activities and team are hard-working and thoughtful!

Everything is superb.

My mother has been at Bucklers Lodge for three weeks. I have found the carers to be nothing short of professional. Their caring attitude is excellent. In addition, the staff, front of house, housekeeping and the activities are all friendly, helpful and efficient. The food is amazing, so beautifully presented too. The facilities and location are first-class.

The staff are friendly, caring and welcoming. We would definitely recommend Bucklers Lodge to other families.

I visit my friend here regularly and the staff are all so helpful. You can see they really care and offer support, the care manager helps sort out any issues and is well-seen within the home which is nice to see. The food looks amazing and always fresh cakes on display. Would definitely like to live here myself. Well done all.

My mother has settled into Bucklers Lodge very well, having been very resistant to a move into a care home. The staff have all been fantastic in helping her to settle and feel welcome. The facilities are great, with a cafe and cinema along with an arts and crafts room and library. My mother is usually a fussy eater, but is enjoying the food which is plentiful. I would definitely recommend Bucklers Lodge.

I live in the northeast and visited my brother for two days in October. I am pleased my brother seems content in the care home and the staff have been very friendly and polite. My brother feels reassured this his safety is addressed and that he is given his medication. My brother is happy with support of the staff, he has some hearing difficulties and so he values nice, clear speech. He recognises that he needs assistance for food sometimes to be cut up for him, This can be difficult for him. I am delighted that he seems so happy in this care home.

My father-in-law has been in the home for seven months and he has settled in well due to the staff who are kind, considerate and helpful. Nothing is too much trouble. The environment is beautiful. The home is like a hotel with comfortable lounge areas, a welcoming bistro and the bedrooms with ensuites are very well-appointed. We've been very impressed overall, with the care provided.

All the staff are very friendly and attentive when we visit, they are very welcoming and helpful. The place always looks spotless and well-maintained, inside and outside.