Castle Grange

16A Dean Road, Scarborough YO12 7SN
Review Us
9.9 57 Reviews
  • Castle Grange, Scarborough
Welcome to Castle Grange Residential Care Home, Scarborough

A warm and welcoming residential care home in the heart of this bustling seaside town, offering a relaxing and social environment for residents.
The home is designed to provide the highest quality of care while promoting independence and well-being.

A Place to Call Home

Featuring 86 well-appointed and comfortable rooms, Castle Grange provides a safe and supportive setting where residents can enjoy a fulfilling lifestyle. The compassionate, highly trained staff create bespoke care plans tailored to individual needs, ensuring the highest level of personal care.

Exceptional Facilities & Amenities
• Free Unlimited Wi-Fi – Stay connected with family and friends at all times.
• Beautiful Landscaped Gardens – A peaceful space for relaxation, fresh air, and gentle strolls.
• On-Site Beauty Salon – Pamper yourself and enjoy a little luxury.
• In-House Coffee Shop – A cosy place to share a warm drink and good conversation.

A Vibrant Community

Castle Grange believe in making every day enjoyable. The residents can take part in a variety of social, creative, and recreational activities designed to enrich their lives and encourage a sense of community.

Veteran Friendly
Castle Grange has achieved Veteran Friendly Accreditation. This means that the team can support veterans with their wellbeing needs, addressing social isolation and providing signposting to statutory and charitable services.

All St Marys Homes are committed to providing a happy, high-quality life for residents—maximising independence while offering discreet and dedicated care in a secure and welcoming environment.

Discover a home where comfort, companionship, and quality care come together.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1430
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Residential Dementia Care: from £1430

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Castle Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Berisha (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Local Authority, Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors always welcome.

Parking

  • Large Free Car park on site.

Castle Grange Reviews (57)

9.9

Castle Grange has a Review Score of 9.9 (9.887) out of 10, based on 23 reviews in the last 2 years.
Over all time Castle Grange has 57 reviews.

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Review from Nigel S (Son of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always seem very kind, sympathetic, supportive and show lots of empathy towards caring for all residents. We always feel welcome and find the staff have a professional and positive approach and always engaging in activities and daily trying skills supporting the resident. We were so happy when
Mum went there at 1st due to COVID it was difficult for us to look around at first, but the online video was brilliant. So pleased she has a lovely bedroom and is well cared for.
Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you for your lovely review! We're delighted that you find our staff kind and supportive, and your kind observation that we run engaging activities. The online video helped during the challenging COVID times, and we're glad your mum is well cared for and enjoys a lovely bedroom. Your feedback means a lot to us, and we appreciate your trust in our services. If you need anything, feel free to reach out. Thank you for choosing Castle Grange to care for your Mum.

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Review from I W (Next of Kin) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am the next of kin to a resident who moved into Castle Grange just prior to last Christmas. I viewed 4 other care homes prior to the move.
Castle Grange is by far the best in the area, in my opinion.
Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you so much for your kind words. We truly appreciate your positive feedback and are delighted to hear that Castle Grange stands out as the best in your opinion. Providing exceptional care is our top priority, and we're honoured to have your loved one as part of our community.

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Review from Susan T (Relative of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been resident at Castle Grange for 3 months. He has advanced Alzheimers. In this short the transformation in his health and well-being is breathtaking. Surrounding for his care are really lovely as are all the staff. For first time in his long illness, I can rest assured he is cared for.
My sister was discharged from post-intensive care to Castle Grange and her care has been outstanding. We hadn't realised such a wonderful care home existed.
Reply from Jackie Brook, Care Relationships at Castle Grange

Thank you so much for taking the time to share your lovely feedback. We are touched by your kind words. It is rewarding to hear about the positive transformation in your husband's health and well-being during his three months at Castle Grange. Providing a nurturing and supportive environment for our residents is our top priority, and we're delighted to know that you can rest assured he is receiving the care he deserves.
We're equally thrilled to have been able to extend outstanding care to your sister upon her discharge from post-intensive care. Discovering such a wonderful care home can indeed be a reassuring surprise, and we're honoured to be that place in Scarborough for you and your family.
We look forward to continuing to provide the highest standard of care for your loved ones. If there's anything more we can do or if you have any further thoughts to share, please don't hesitate to reach out. Thank you again for choosing Castle Grange Care Home.

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Review from E W (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my mother has received since her four-week stay at Castle Grange Care Home. Mum broke her shoulder and as I was away on a cruise and Mum didn't want me to know, the family put her into Castle Grange for a few weeks, she has made new friends and been well cared for by the
friendly and hard-working staff. I can't thank them enough for taking such good care of Mum.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Elaine, many thanks for taking the time to review our home. It was our pleasure to care for your mum and we are delighted she enjoyed her stay with us. Your kind words are greatly appreciated and I will, of course, pass this on to the Castle Grange family.

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Review from Rosemary G (Wife of Resident) published on 11 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my husband took time to settle in, the care staff were reassuring, giving him the attention he needed. The support he required was usually available and because he was depressed and needed a lot of reassurance, the staff were very good at giving the support.
Reply from Shellene Armstrong, Business Support Manager at Castle Grange

Many thanks for your kind review of Castle Grange Care Home.

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Review from Nick H (Son of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home - clean, neat and tidy. Fantastic support by all staff/carers. Plenty of carers/staff per resident. People on call and always available 24/7.
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Review from Jan B (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Castle Grange highly enough. The care and compassion shown to my mum were second to none. She was initially reluctant to move there, but within a couple of weeks, was calling it home and was extremely happy.
When she passed away, the staff could not have been more caring, helpful and
respectful. Having viewed lots of homes and Castle Grange stands out from them all. Highly recommended.
Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Castle Grange Family.

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Review from Alan S (Son of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went through a long period of moving from one ward to another in the local hospital, he was very unhappy and wanted to go home! Dad has been at Castle Grange for a few months and views it as his new home, he is getting to know the other residents and introduces them by name. He is happy and contented
which makes our whole family thrilled for him. (Dad is 92).
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Alan,
Many thanks for taking the time to review our home. It is our pleasure to care for your dad and we are delighted that he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review from T W (Daughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After Mum was having problems in her last care home we moved her to Castle Grange Care Home. We could not be happier with the facilities and care Mum receives. She is treated with dignity, staff spend time with her and the care she gets is exceptional. Mum has dementia and since moving to Castle Grange,
Mum seems to have "come back" to her normal self, she is happy and having fun. She has her hair done, generally thoroughly enjoying herself and loves her room and food. She remarks it's like being in a posh hotel and, if in doubt, do not hesitate to place your loved one in this beautiful home.
Reply from Paul Millar, Marketing Manager at Castle Grange

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review from Linda L (Daughter of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to long travel distance, we arrived at a time normally assumed to be out of hours. Despite this, the management and staff were most hospitable towards us and my mother. My mother was in exceptionally good spirits and the healthiest and happiest we have seen her in many years. Our grateful thanks
to the management and staff.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Linda, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at her progress with us. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review from Catherine M (Sister of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Castle Grange Care Home is a wonderful care home. The building is new, modern and very well appointed. It has a good atmosphere, and a good reputation and the residents seem happy, and well looked after. The food and entertainment are good. The staff are friendly and caring and do their best for residents.
Covid
has been very difficult for all, and the only points I would make are that communication between staff and residents' families could be better, and one safeguarding issue wasn't fully investigated.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Catherine, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I have raised your point regarding the safeguarding issue with the home manager and she would appreciate it if you could contact her to discuss further.

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Review from David D (Brother of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother found it initially strange after living alone for so long, however, once he got used to the people he soon settled in. He finds the staff helpful and friendly.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear David, many thanks for taking the time to review our home. It is our pleasure to care for your brother and are delighted he was able to settle in so quickly. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Castle Grange.

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Review from Paul B (Relative of Resident) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and home 100%.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Paul, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I will of course pass this on to the manager and the Castle Grange team.

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Review from D L (Daughter of Resident) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with my dad's stay for five days in May. I could not fault one thing. His room was light, clean and a good size. Lovely touch adding his photo on his door. I had good peace of mind knowing he was in good care and hands while I was working long hours. The staff on the top floor dealt
with him well. I really cannot thank you enough for everything. Thank you from the bottom of my heart.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear D. Many thanks for taking the time to review our home. It was our pleasure to care for your father and we are delighted that it gave you peace of mind. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Castle Grange family.

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Review from Eileen H (Sister of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think you can tell by my ratings just what I think of Castle Grange Care Home. When I first saw my brother, it was in Covid in a room with a screen, he was brought in, in a wheelchair by a carer, he was so thin, I could not understand what he tried to tell me, I went into shock, how could this happen
in this day and age? Now my brother has recovered with all the care and dedication from all the staff and all who work there. It has been like a miracle. This care home should be the flagship for Scarborough.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Eileen, many thanks for taking the time to review our care home. It is our pleasure to care for your brother and are delighted with the improvements he has made. Your kind words are really appreciated and I will of course ensure that they are passed on to the manager and the Castle Grange team.

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Review from G B (Son of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother started her stay at the Castle Grange Care Home two years ago at the height of the Covid pandemic. Myself and our family have nothing but the highest praise and gratitude to the staff who have been amazing through very difficult and stressful circumstances. Our mother could not have received
any better care and continues to benefit from the highest care and standards.
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Review from T H (Son of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting the care home only provides limited time for providing any accurate review of standards however, from my experience of employee contact and accommodation, I would rate this care home as excellent. This is an example of how care homes should be.
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Review from Wendy L (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has just started living at Castle Grange Care Home because she has Alzheimer’s. The home is well run, spotlessly clean, always welcoming and has excellent facilities. The management and staff are very professional, caring and friendly and nothing has been too much trouble for them in getting Mum
settled in. As a family, we feel we could not have found a better place for Mum to be and we would highly recommend Castle Grange.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Wendy, many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted that she has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the colleagues at Castle Grange.

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Review from David W (Son of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Castle Grange for eighteen months, I can only praise the care my mother had from all the staff. The home itself was immaculate. All the bedrooms and public areas were beautifully furnished and well kept. I would recommend this care home to anyone.
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Review from Cynthia C (Sister of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall view of Castle Grange Care Home is excellent.
My sister had a week's respite, so when the decision was made for her to go into care it was an easy choice. The management and team made her very welcome and feel at home straight away, which made me happy to leave her. The rooms are lovely and
bright and tastefully decorated with lovely lounges and dining areas. The team leaders and carers I have met are brilliant with my sister, some going that extra mile. I would highly recommend.
Reply from Paul Millar, Marketing Manager at Castle Grange

Dear Cynthia, many thanks for taking the time to review our home, it was our pleasure to care for your sister and we are glad that she had such a positive experience with us. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team at Castle Grange.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Castle Grange is calculated as follows: ( (246 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 275 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castle Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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