Review from Cheryl B (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was transferred to Clarence House from Clifton Hospital at the beginning of the first National Lockdown in March. This was a very difficult and worrying time for Mum and her family. However, we could not have chosen a better care home for Mum. She has received excellent care from a wonderful team
of carers and management. She has been shown endless kindness and patience and has been treated with dignity and respect.
Importantly she has been protected from Covid 19 at all times.
In addition to Mum's care, we are very grateful for the support and help from staff to all Mum's family.
Mum is looking forward to returning for a ' holiday' and we would be happy to recommend Clarence House to anyone.
Because of Covid 19, we have been unable to go into Clarence House so I feel unable to comment on some points below, but I am confident from what Mum has said everything is of a high standard.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
3 Aug 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Clarence House registered for?
Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Clarence House have?
There are 20 Single Rooms.
What are the Facilities & Services at Clarence House?
Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Clarence House to the centre of Lytham St Annes?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence House to verify any information. View our terms and conditions. Clarence House has an Basic Service - more info.