Eachstep Blackburn

Infirmary Road, Blackburn BB2 3LP
Review Us
9.3 28 Reviews
  • Eachstep Blackburn, Blackburn
EachStep Blackburn is a pioneering £5m specialist dementia care service that opened in May 2016 and was named 'best dementia care home' at the National Dementia Awards in November 2016.

The home, which provides residential and nursing care to up to 64 older people and people living with dementia, brings together modern, dementia-friendly interiors, leading person-centred care approaches and exciting community partnerships, making it a real hub within the community.

There are a number of stunning themed rooms and spaces for activity and relaxation. These include a cinema, vintage tea rooms, a memory lane full of nostalgic imagery and objects as well as beautiful public and private gardens. These multi-sensory areas promote stimulation, reminiscence and relaxation.

At EachStep Blackburn staff encourage an atmosphere of fun and inclusion and the home runs a weekly programme of activities and events, which includes talks and demonstrations as well performers from the local area who regularly visit and entertain residents.

The home provides nutritious home cooked meals catering for any specific requirements and nutritional needs, without compromising on the delight of a delicious meal.

The home is committed to providing personalised support that ensures residents lead active, happy and fulfilled lives.

All staff receive specialist training and mentoring and spend time getting to know residents so that care can be personalised to the needs of each service user.

Every resident has a named key worker who helps develop their own personalised care. The home also holds regular forums with residents and relatives, enabling them to voice their views and make suggestions on the day-to-day running of the home.
Show Eachstep Blackburn on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Prices exclude therapeutic activities such as hairdressing and chiropody.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Stacey Butler (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Free on site visiting available to visitors.

Eachstep Blackburn Reviews (28)

9.3

Eachstep Blackburn has a Review Score of 9.3 (9.309) out of 10, based on 13 reviews in the last 2 years.
Over all time Eachstep Blackburn has 28 reviews.

Overall Experience
  • 15
  • 8
  • 3
  • 1
  • 1
Date Published
  • 28
  • 5
  • 9
  • 13
  • 15
Reviewer Connection to Eachstep Blackburn
  • 14
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from M R (Son-in-law of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my In-Laws receive from the home. I have no issues recommending Eashstep to others.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Wife of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the three years of being involved in Eachstep, through the care of my husband, I've found the majority of staff efficient. Unfortunately not all of them, the same applies to the laundry and the cleaning staff. There is no one manning the reception desk at the weekend which is poor. We were told
we would have family meetings which are not happening. Apart from these comments, my husband has always been happy in his surroundings.
Reply from Lynn Billingham, Sales, Marketing and Customer Service Manager at Eachstep Blackburn

Thank you for your review of our flagship home. We are pleased to hear that your husband is happy in the home. We would like to reassure you that we do hold regular relatives meetings and will ensure you have dates of future meetings. Our Manager operates an ‘open door’ policy so is always available to address individual concerns. All our staff undergo regular training and are currently taking part in Customer Care Training.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen C (Resident) assisted by family/friend published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During May we had entertainment from a harpist and guitar player as well as a singer. I am well cared for. I am showered regularly and dressed and assisted with my meals. I went to the hair salon and had my hair done this week. My room is always very clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ethel M (Sister of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find all the carers very caring. Front desk always helpful. Everyone makes you feel welcome. They have plenty of activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian K (Son of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my mother's time in Eachstep Blackburn, I have always felt reassured that she is looked after in a caring and responsible manner.
My mother is not a natural mixer but the staff do their best to encourage her to join in with activities. The establishment exudes an air of calm friendliness, run
by the staff who are generally very approachable.
My mother and father-in-law reside in a different local care home which is not purpose built! Because of this comparison, I'm able to comment that you can't beat a purpose-built establishment!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne C (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel the staff have mum's best interest at heart. We are informed immediately if there are any concerns regarding mum's health and welfare.
If we have any concerns we feel we can inform staff and any issues that may have arisen are dealt with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dorothea S (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We really think the establishment is excellent from the staff to the food, to the care. Obviously, we could pick minor faults but we know the staff try their best with limited staffing. The staff have tried to get to know mum, her family, her likes and dislikes and that means a lot to our family. Thank
you for caring for our mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond B (Brother of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, staff and place are second to none.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.309)

Overview of Review Score

The Review Score of 9.3 (9.309) out of 10 for Eachstep Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.450 for Eachstep Blackburn is calculated as follows: ( (89 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 149 Ratings = 4.45
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.859 Points relating to the number of positive Reviews for Eachstep Blackburn is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 11 Positive Reviews ÷ 12.8 = 0.859
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

We currently have vacancies available for spacious and comfortable rooms within our care home. Residents receive personalised care and support from our compassionate caregivers, including assistance with activities of daily living, medication management, and healthcare monitoring.Contact us today to arrange a viewing of the home and to meet our team!

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eachstep Blackburn to verify any information. View our terms and conditions. Eachstep Blackburn has an Enhanced Service - more info.