Elm Lodge Care Home

Thackhams Lane, Hartley Wintney, Hook RG27 8JG
Review Us
9.9 24 Reviews
  • Elm Lodge Care Home, Hook
Elm Lodge is a purpose-built 60-bed luxury residential care home set in three acres of stunning landscaped grounds within the beautiful Hampshire countryside. As part of the Forest Care group, residents at Elm Lodge benefit from over 44 years of caring experience and five-star hospitality led by residents' choice in this new eco-friendly facility. Elm Lodge are proudly featured in Knight Frank's Luxury Care Home Guide 2026.

Alongside luxury fully furnished bedrooms with ensuite wet rooms, courtyard, paddock or countryside views, smart TVs, telephones, complementary WiFi, and 24-hr call system, Elm Lodge has a home cinema, hair and beauty salon, café, restaurant, on-site activity and hospitality teams, a dedicated activities room, a family room, and multiple communal lounges and break-out areas. Their reception area boasts a self-playing baby grand piano and provides a relaxing space for residents and visitors to unwind with refreshments or just sit and watch the world go by.

Complementing these features, is an extensive outdoor environment offering multiple tranquil spaces to entertain or unwind, including beautifully landscaped gardens, a summer house, a peaceful courtyard and terraces, wheelchair-friendly raised planters, a residents’ gardening club, and even EV charging points.

Finalist at the Hampshire Care Awards 2025 and Healthcare Design Awards 2025.

Their all-inclusive fee includes hairdressing, a nail bar, chiropody, physiotherapy, massage therapy, trips out, and the many other facilities Elm Lodge has to offer, so you can relax knowing one fee covers all the person-centred care you or your loved one will need. Their open-visiting policy means family and friends are welcome at any time.
Show Elm Lodge Care Home on the Map

Care Provided by Elm Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1900 – £1995
  • RESPITE Self-Funded Residential Care: £1900 – £1995

All-inclusive fees include hairdressing, physiotherapy, chiropody and massage therapy.

The price(s) shown are provided by the care home. Contact Elm Lodge Care Home for full pricing details and T&Cs.

Contact Elm Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elm Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kara Kemp (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Onsite parking available

Elm Lodge Care Home Reviews (24)

9.9

Elm Lodge Care Home has a Review Score of 9.9 (9.852) out of 10, based on 24 reviews in the last 2 years.
Over all time Elm Lodge Care Home has 24 reviews.

Overall Experience
  • 21
  • 3
  • 0
  • 0
  • 0
Date Published
  • 24
  • 12
  • 18
  • 24
  • 0
Reviewer Connection to Elm Lodge Care Home
  • 6
  • 5
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Richard C (Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here at very short notice when my wife died unexpectedly and I needed respite. Since I arrived, I have been extremely well looked after and I cannot praise the management and staff highly enough. I shall ask to come back here in a couple of years when I need more care/help. I hope a place can
be found. Thank you all very much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my time here. The staff here have been kind and always helpful. The food was lovely. I would recommend anyone to stay here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A P (Resident) assisted by family/friend published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazing staff lovely food and a lovely place to stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W A (Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most enjoyable stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Elm Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Elm Lodge Care Home is calculated as follows: ( (245 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 284 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

10 Bed Vacancies

Posted: 01 Apr 2026

Residential Care/ Nursing Care / Respite Care

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (7)

Kara

Kara Kemp

Job Title: Home Manager Joined: 2024

Kara has over 16 years of experience in the care sector. She previously managed a 78-bed residential home for over 14 years before joining the team at Forest Care in 2024.


“It is a pleasure and a privilege to lead the team at Elm Lodge to provide the highest quality of care for our residents. We have a beautiful, state-of-the-art care home in the heart of a wonderful community in Hartley Wintney, and it is my passion to create a home that becomes a valued part of that community.”

Lisa

Lisa Lovell

Job Title: Home Administrator Joined: 2024

Lisa joined Elm Lodge in August 2024 as our Home Administrator. She is responsible for the day-to-day running of our home, supporting our Home Manager Kara and the team. Lisa has over 6 years of experience in the care industry and is a hard-working, enthusiastic individual who is passionate about looking after our residents, their families, and our staff. Lisa is a kind, compassionate individual and always puts the needs of others ahead of her own.

Charlie

Charlie Hooper

Job Title: Care Supervisor Joined: 2024

Charlie joined Elm Lodge in August 2024 as our Care Supervisor. He is a dedicated individual with a passion for supporting residents and their families through their journey. Charlie is passionate about person-centred care and helps to coordinate services, manage care plans and ensure our residents receive outstanding care.

Sarah

Sarah Green

Job Title: Wellbeing Coordinator Joined: 2024

Sarah joined Elm Lodge in August 2024 as our Wellbeing Coordinator. Sarah is responsible for the well-being of our residents and works closely with our local GP, Mental Health Services, District Nurses and other multi-disciplinary teams to ensure our residents receive the very best care. Sarah has over 4 years of experience and is passionate about elderly care.

Niranjan

Niranjan Thapa

Job Title: Head Chef Joined: 2024

Niranjan joined the Elm Lodge team in September 2024, having worked as a Head Chef for more than 10 years. His passion for cooking is unrivalled. Niranjan and his dedicated team are an integral part of Elm Lodge’s operations, providing the catering for Elm Lodge’s internal and external events, from meetings and exhibitions to gala dinners, banquets, and special family occasions, alongside the day-to-day running of The Hartley Restaurant.

Alex

Alex Kimble

Job Title: Hospitality Manager Joined: 2024

Alex joined the Elm Lodge team in August 2024 as our Hospitality Manager. He is passionate about food and nutrition and has a great eye for detail. Quality of food is a top priority at Elm Lodge and Alex and his team ensure our residents receive outstanding food, catering for personal preferences and specific dietary requests.

Mark

Mark Cassidy

Job Title: Maintenance Manager Joined: 2024

Mark is our Maintenance Manager at Elm Lodge, ensuring a safe and comfortable environment for all residents, staff, and visitors. With over 15 years of experience in building management, Mark oversees the upkeep of the building, equipment, and grounds. His attention to detail and proactive approach ensure that everything runs smoothly, creating a secure and welcoming home for residents and staff alike. Passionate about delivering high standards, Mark takes pride in contributing to the overall well-being of the community.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Lodge Care Home to verify any information. View our terms and conditions. Elm Lodge Care Home has an Enhanced Service - more info.