Elm Park

Knowing that Mum is safe, happy, loved and so well cared for enables me to live my own life without constantly worrying about her. I cannot thank the staff enough for everything they do. I would wholeheartedly recommend this wonderful care home to anyone looking for somewhere special for a loved one.

Thank you to everyone at Elm Park Care Home, and especially Shona, for everything you did for my Nanna. You are all truly appreciated.

Entertainment daily lots to do. Highly recommend.

Would highly recommend Elm Park, a fantastic team. They looked after my mother in law + aunt in short time of one another any time day or night they was there for us all. Explained what was happening with care, activities, meals etc. It was like staff became family to everyone. We can't thank everyone enough.

We will be forever grateful for the love and care you gave her.

Both my parents reside @ Elm Park since March 2025. I've always found the staff helpful, caring, compassionate and kins. My mom requires a high level of care + with the help of physio staff they both built up the confidence + stamina. Mom enjoys bingo, singing and the hairdresser. Dad loves singing + they're grateful to everyone @ the care home. I'm at ease knowing they're cared for + that if needs arise they can be located to other floors + continuation of care. They're happy, so we're happy. Thank you.

My friend is well looked after and always clean. All the staff now her and spend time chatting to her and always make me feel welcome.

Care home consistently gives amazing care to my parents. Staff are very friendly and caring. Facilities and food are of a high standard. Activities are engaging for the residents. Rooms are kept clean and tidy

Mum is safe at Elm Park, all her needs are met, and we would not wish for her to be cared for anywhere else.

The team took very good care of my uncle who entered the home in May 26 for end of life care. We always felt welcome when we visited and it was always easy to ask for updates and special requests. Thanks for taking such good care of RB.

My nana was here and taken care of by all members of staff for 4 months who loved her and treated exceptionally well! When she moved here she loved it! From the food to activities to the staff. She was always in comfort in and out of her room. It's was great to see my Nan enjoying her life with the staff taking great care of her 24/7 with nothing ever being an issue. Our family can't thank the team enough.

We certainly could not have asked for a better place for my mother to be in during her final days.

Mum has been here since 2023 , the home has done everything to accommodate her -The team are always friendly and approachable, and they take the time to get to know Mum as an individual, making sure she feels comfortable, safe .

My mum was in Elm Park on an end of life pathway . The care she received from beginning to end was outstanding. I cannot thank the staff enough . Everyone from the manger , to the cleaning staff, to the kitchen , went above and beyond to make mum feel cared for and her dignity was prioritised as she would always have wanted. Amazing care home , with fantastic staff .

My Grandma was in Elm Park and had excellent care from all the staff . She was on Darrington wing and was always treated with care, dignity , kindness and respect . The head of care is outstanding and makes sure that the carers are professional, kind and models good practise at all times.

Thankyou so much for looking after her.

Thank you

Our mum was at Elm Park for 3 years, totally bed bound the whole time. The room was the most spacious and attractive we could find in the whole area - particularly important for her as she retained mental capacity. She was looked after by the staff with great care and genuine affection.

In her last days the support she and we received was outstanding - I don't see how it could have been any better. I was particularly struck by how many of the staff came to say goodbye, some in tears.

Putting your mum into care is an incredibly difficult decision. Thanks to all at Elm Park, for your support and care.

Mums end of life care was outstanding. She was kept comfortable, medicated and dignified right until her last breath. Her exit from the care home was done with upmost respect. The whole experience was overwhelmingly beautiful. Thankyou so.much. on the day of mums funeral. Leaving from Elm park we were welcomed with a trolley of drinks and nibbles . Mum was walked out by a number of staff members showing respect for mum. Really can't thank you enough. I will continue to visit the residents who I have grown to love. Thankyou also for making me feel so welcome.

My close friend is in your home. Her level of care is poor. I am concerned that she is not being changed because on 4 occasions her husband has found her in bed that is by bowel and urine wet through. On 2 occasions, her bed frame has also been covered in bowel and urine, so it seems she has not been kept clean. I have photos on my phone of her last injury. Why was she left unattended in her wheelchair? He head injury looks shocking. Not enough space to conclude this matter. When the last letter was sent, we had a review with the area manager, which did not last long.