Elm Park

Care home consistently gives amazing care to my parents. Staff are very friendly and caring. Facilities and food are of a high standard. Activities are engaging for the residents. Rooms are kept clean and tidy

Mum is safe at Elm Park, all her needs are met, and we would not wish for her to be cared for anywhere else.

The team took very good care of my uncle who entered the home in May 26 for end of life care. We always felt welcome when we visited and it was always easy to ask for updates and special requests. Thanks for taking such good care of RB.

My nana was here and taken care of by all members of staff for 4 months who loved her and treated exceptionally well! When she moved here she loved it! From the food to activities to the staff. She was always in comfort in and out of her room. It's was great to see my Nan enjoying her life with the staff taking great care of her 24/7 with nothing ever being an issue. Our family can't thank the team enough.

We certainly could not have asked for a better place for my mother to be in during her final days.

Mum has been here since 2023 , the home has done everything to accommodate her -The team are always friendly and approachable, and they take the time to get to know Mum as an individual, making sure she feels comfortable, safe .

My mum was in Elm Park on an end of life pathway . The care she received from beginning to end was outstanding. I cannot thank the staff enough . Everyone from the manger , to the cleaning staff, to the kitchen , went above and beyond to make mum feel cared for and her dignity was prioritised as she would always have wanted. Amazing care home , with fantastic staff .

My Grandma was in Elm Park and had excellent care from all the staff . She was on Darrington wing and was always treated with care, dignity , kindness and respect . The head of care is outstanding and makes sure that the carers are professional, kind and models good practise at all times.

Thankyou so much for looking after her.

Thank you

Our mum was at Elm Park for 3 years, totally bed bound the whole time. The room was the most spacious and attractive we could find in the whole area - particularly important for her as she retained mental capacity. She was looked after by the staff with great care and genuine affection.

In her last days the support she and we received was outstanding - I don't see how it could have been any better. I was particularly struck by how many of the staff came to say goodbye, some in tears.

Putting your mum into care is an incredibly difficult decision. Thanks to all at Elm Park, for your support and care.

Mums end of life care was outstanding. She was kept comfortable, medicated and dignified right until her last breath. Her exit from the care home was done with upmost respect. The whole experience was overwhelmingly beautiful. Thankyou so.much. on the day of mums funeral. Leaving from Elm park we were welcomed with a trolley of drinks and nibbles . Mum was walked out by a number of staff members showing respect for mum. Really can't thank you enough. I will continue to visit the residents who I have grown to love. Thankyou also for making me feel so welcome.

My close friend is in your home. Her level of care is poor. I am concerned that she is not being changed because on 4 occasions her husband has found her in bed that is by bowel and urine wet through. On 2 occasions, her bed frame has also been covered in bowel and urine, so it seems she has not been kept clean. I have photos on my phone of her last injury. Why was she left unattended in her wheelchair? He head injury looks shocking. Not enough space to conclude this matter. When the last letter was sent, we had a review with the area manager, which did not last long.

I just wanted to share how fabulous Elm Park Care Home is. The staff at Elm Park cared for my grandmother for around 7 months before she passed away. During this time they looked after her like she was their own relative, nothing was too much trouble, they treated her with dignity and respect. Nurses here knew more than the doctors did with relation to medication that was safe for her to have administered, with her previous medical history. During her final days, the nurse contacted my mum and advised that we need to spend as much time with my grandmother, as she was deteriorating. For 3 full days and nights, 4 of us stayed with my grandmother, no restrictions were placed on our visitation.

Nothing was too much for staff, they were kind, considerate and compassionate. The home itself has many amenities, the food is great, the place is clean and it is very secure. I cannot give the care home and the staff enough praise, they deserve the premier league football player wage.

I am generally quite happy with the care my mum receives. She has settled in well into the home and has grown fond of the carers. My biggest concern is that the home was recently visited by CQC and they doubled the amount of staff that were working for their visit. Why? If the home thinks that that this is what the staffing level should be to pass a CQC visit then why isn't it like that all the time?

My mum came into Elm Park on the back of a really long hospital stay. When mum arrived she was so very poorly, really frail and struggled with basic tasks - that was 10 weeks ago. The change in her due to the care, support and time given by the Elm Park team is nothing short of miraculous. She went out today to the theatre to watch a play. I am still in shock because mum has improved so much both physically and mentally and that is down to the care and support she receives from this wonderful care home. Thank you! Mum is the love of my life and all the time with her is precious you have given us.

My mother went into Elm Park Care Home for a weeks respite care. All the staff showed great compassion and care from the minute she entered the building. They assessed her needs and catered for everything to help make her stay very comfortable and memorable. The room was really well equipped and very clean. The choice of food was really beyond what I expected. The activities gave a very wide selection and everybody seemed to enjoy taking part.

This was my husband's first respite it took him two days to settle in and really enjoyed the rest of the week. The only criticism is TV was broken in the room only allowing Channell 4. Found all the staff excellent. The food is very good.

My mum was in Elm Park from Feb 2023 until she passed away recently. I visited nearly every day and was struck by the care, kindness and love she was shown by everyone, regardless of their role. Everyone had time to talk to her and make her feel special. In her final days the compassion shown by staff was reassuring to me and my family and for that we will be forever grateful

My wife has received excellent care and nursing during the last 56 months.