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Care Provided by Estuary House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Lift
- Gardens
Funding & Fees
Contact Estuary House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Wilshire Healthcare Ltd
- Private Owned
Person in charge
- John Evans (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (41)
Visiting
- Please sign in at reception to receive a visitors pass
Parking
- On site parking
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Estuary House Reviews (4)
8.1
Estuary House has a Review Score of 8.1 (8.122) out of 10, based on 1 reviews in the last 2 years.
Over all time Estuary House has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Estuary House
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Review from Frances M (Daughter of Resident) published on 8 April 2026 Submitted via Website•
Overall Experience
My dad has been here at Estuary house for just under a year. He has Vascular Dementia. All the staff are amazing with the care they provide, they do so much, over and beyond.
Dad is not the easiest to care for, because of his Vascular Dementia, as well as being neurotypical. He can get...
My dad has been here at Estuary house for just under a year. He has Vascular Dementia. All the staff are amazing with the care they provide, they do so much, over and beyond.
Dad is not the easiest to care for, because of his Vascular Dementia, as well as being neurotypical. He can get aggressive, but the staff are well trained, and fully prepared for such situations. They are very attentive.
Dad is not the easiest to care for, because of his Vascular Dementia, as well as being neurotypical. He can get aggressive, but the staff are well trained, and fully prepared for such situations. They are very attentive.
Dad has daily family visitors, who have all said how caring the staff are. They are always asked if we'd like a cup of tea, we've also been asked if we would like to stay for lunch. The food is freshly made everyday. The chefs have gone out of their way to accommodate dad. They are continually asking about dad's likes and dislikes. Chef has personally spoken to us on many occasions updating dad's diet, as it's constantly evolving. I must make a special thank you to Gary, who has helped so much with getting the best care for dad. I must also mention Lyn, who is amazing, dad loves her!
↩Reply from Jane Flanagan, Bed Management Lead at Estuary House
Thank you so much for taking the time to share such a heartwarming and detailed review of Estuary House. We are incredibly touched by your kind words regarding the care your father receives. Our team takes great pride in providing person-centered support, especially when navigating the...
Thank you so much for taking the time to share such a heartwarming and detailed review of Estuary House. We are incredibly touched by your kind words regarding the care your father receives. Our team takes great pride in providing person-centered support, especially when navigating the complexities of Dementia. It is wonderful to hear that our staff's training and attentive nature have created a safe, supportive environment for him. We are also thrilled that you enjoy our hospitality; we believe supporting the whole family is just as important as caring for our residents. I will be sure to pass on your special thanks to the catering team for their dedication to his evolving needs, and of course to the specific staff members you mentioned. They will be delighted to know they've made such a positive impact. Thank you for being part of our Estuary family.
Review from Chantelle E (Wife of Resident) published on 22 November 2023 Submitted via Website•
Overall Experience
This place is certainly a home with a difference, they genuinely care.
My husband had a severe brain injury 15 months ago and needed a specialist brain rehab.
My husband had a severe brain injury 15 months ago and needed a specialist brain rehab.
I found this place through a professional and came to view it unannounced, I was only there 20 minutes and knew this was the place for my...
This place is certainly a home with a difference, they genuinely care.
My husband had a severe brain injury 15 months ago and needed a specialist brain rehab.
I found this place through a professional and came to view it unannounced, I was only there 20 minutes and knew this was the place for my husband, he has been here 3/4 weeks now and I have not got 1 bad word to say! And trust me when I say I always have something to say!
The staff are fantastic they care, they are friendly, happy and they treat their service user’s with respect.
Most of the staff have been there since it opened which speaks volumes to me.
I am relaxed knowing he is in the best place and being well cared for.
The manager is brilliant, he has an open door policy not just with relatives but staff and residents which I have witnessed many times he is a top man
My husband has had trust issues since his accident but since being here his barriers have came down which has surprised me!
My husband had a severe brain injury 15 months ago and needed a specialist brain rehab.
I found this place through a professional and came to view it unannounced, I was only there 20 minutes and knew this was the place for my husband, he has been here 3/4 weeks now and I have not got 1 bad word to say! And trust me when I say I always have something to say!
The staff are fantastic they care, they are friendly, happy and they treat their service user’s with respect.
Most of the staff have been there since it opened which speaks volumes to me.
I am relaxed knowing he is in the best place and being well cared for.
The manager is brilliant, he has an open door policy not just with relatives but staff and residents which I have witnessed many times he is a top man
My husband has had trust issues since his accident but since being here his barriers have came down which has surprised me!
The cqc should be outstanding.
Review from S B (Mother of Resident) published on 18 November 2022 Submitted via Website•
Overall Experience
My son went into this establishment with mental health. The manager allowed my son out for a day knowing full well drugs were getting purchased and brought into the establishment,
Turning a blind eye, for £4000 payment from council.
Turning a blind eye, for £4000 payment from council.
A vulnerable lad, he took advantage of, with mental health. All...
My son went into this establishment with mental health. The manager allowed my son out for a day knowing full well drugs were getting purchased and brought into the establishment,
Turning a blind eye, for £4000 payment from council.
A vulnerable lad, he took advantage of, with mental health. All exposed by myself.
Turning a blind eye, for £4000 payment from council.
A vulnerable lad, he took advantage of, with mental health. All exposed by myself.
Still trading. Investigated. Still trading. They are full of promises when getting patients. My son got nothing promised from day one. I was never off the phone with CCG complaining from day one, they have done nothing. Serious incompetence, all involved. The food is the cheapest, rubbish they can buy. I have pictures of it.
Review from Adnan K (Resident / Service User) published on 3 November 2022 Submitted via Website•
Overall Experience
It was nice. The staff were welcoming, nice patients, nice manager and I like the environment. Nice and clean. Good cook, clean rooms, safe environment. I'm a new service user on transition. I slept over and it was a nice place.
It was nice. The staff were welcoming, nice patients, nice manager and I like the environment. Nice and clean. Good cook, clean rooms, safe environment. I'm a new service user on transition. I slept over and it was a nice place.
↩Reply from Jane Flanagan, Bed Management Lead at Estuary House
Thank you for your review, Adnan. Your positive feedback is welcomed and we value your opinion.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 February 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Estuary House.
Upcoming Events
There are no upcoming events for Estuary House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Estuary House.
Accreditations
There are no accreditations posted yet for Estuary House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Estuary House
What types of Care is Estuary House registered for?
Older Person Care, Dementia, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Estuary House have?
There are 41 Single Rooms.
What are the Facilities & Services at Estuary House?
Lift, Gardens are some of the Facilities & Services.
How far is Estuary House to the centre of Liverpool?
7.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Estuary House to verify any information. View our terms and conditions. Estuary House has a Basic Service -what a Basic Service includes.