Estuary House

96-110 Eastern Avenue, Speke, Liverpool L24 2TB
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8.1 3 Reviews
  • Estuary House, Liverpool
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Lift
  • Gardens

Good to Know

Owner

  • Wilshire Healthcare Ltd

Person in charge

  • John Evans (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (41)
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Estuary House Reviews (3)

8.1

Estuary House has a Review Score of 8.1 (8.122) out of 10, based on 1 reviews in the last 2 years.
Over all time Estuary House has 3 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 1
Date Published
  • 3
  • 0
  • 0
  • 1
  • 2
Reviewer Connection to Estuary House
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Chantelle E (Wife of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is certainly a home with a difference, they genuinely care.
My husband had a severe brain injury 15 months ago and needed a specialist brain rehab.
I found this place through a professional and came to view it unannounced, I was only there 20 minutes and knew this was the place for my husband,
he has been here 3/4 weeks now and I have not got 1 bad word to say! And trust me when I say I always have something to say!
The staff are fantastic they care, they are friendly, happy and they treat their service user’s with respect.
Most of the staff have been there since it opened which speaks volumes to me.
I am relaxed knowing he is in the best place and being well cared for.
The manager is brilliant, he has an open door policy not just with relatives but staff and residents which I have witnessed many times he is a top man
My husband has had trust issues since his accident but since being here his barriers have came down which has surprised me!
The cqc should be outstanding.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Mother of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My son went into this establishment with mental health. The manager allowed my son out for a day knowing full well drugs were getting purchased and brought into the establishment,
Turning a blind eye, for £4000 payment from council.
A vulnerable lad, he took advantage of, with mental health. All
exposed by myself.
Still trading. Investigated. Still trading. They are full of promises when getting patients. My son got nothing promised from day one. I was never off the phone with CCG complaining from day one, they have done nothing. Serious incompetence, all involved. The food is the cheapest, rubbish they can buy. I have pictures of it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adnan K (Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was nice. The staff were welcoming, nice patients, nice manager and I like the environment. Nice and clean. Good cook, clean rooms, safe environment. I'm a new service user on transition. I slept over and it was a nice place.
Reply from Jane Flanagan, Bed Management Lead at Estuary House

Thank you for your review, Adnan. Your positive feedback is welcomed and we value your opinion.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.122)

Overview of Review Score

The Review Score of 8.1 (8.122) out of 10 for Estuary House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Estuary House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.122 Points relating to the number of positive Reviews for Estuary House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 1 Positive Reviews ÷ 8.2 = 0.122
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Estuary House

What types of Care is Estuary House registered for?

Older Person Care, Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Estuary House have?

There are 41 Single Rooms.

What are the Facilities & Services at Estuary House?

Lift & Gardens are some of the Facilities & Services.

How far is Estuary House to the centre of Liverpool?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Estuary House to verify any information. View our terms and conditions. Estuary House has an Basic Service - more info.