
We are really grateful for the care given to Mum.J S(Daughter of Resident/Service User)

she is well looked after and the staff work tirelesslyJulie H(Daughter of Resident/Service User)


We are really grateful for the care given to Mum.J S(Daughter of Resident/Service User)

she is well looked after and the staff work tirelesslyJulie H(Daughter of Resident/Service User)


Frances Bolitho Care Home is part of Cornwallis Care Services. Frances Bolitho is a 45 bedded residential Dementia home, the care home sits within the extensive and beautiful grounds of the Polwithen Estate in Penzance. Just across the car park from the Home is the Bolitho Day Nursery. The children often join residents for celebrations, such as Easter and of course the Jubilee.
Care Provided by Frances Bolitho Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee is dependent on the level of care requirements for the individual.
The price(s) shown are provided by the care home. Contact Frances Bolitho Care Home for full pricing details and T&Cs.
Contact Frances Bolitho Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cornwallis Care Services Ltd
- Private Owned
Person in charge
- Sinead Clancy(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (45)
- Single Rooms with ensuite Wet Room (45)
Visiting
- There are no restrictions to visiting times , social working hours are preferred but understand that this is not always achievable.
Parking
- There is a large car park in front of the home for visitors, staff and emergency vehicles.
Frances Bolitho Care Home Reviews (23)
Frances Bolitho Care Home has a Review Score of 9.4 (9.414) out of 10, based on 11 reviews in the last 2 years.
Over all time Frances Bolitho Care Home has 23 reviews.
The food is definitely not the best, frozen rubbish can't be any goodness left in it,
The cleaners are a wonderful bunch as are the laundry girls,
I thought the place might have changed a little with a change of management, but if it is changing, it's very slow. I understand it's not easy.
Sometimes with some things I feel the annex is neglected, but overall I have to say my wife is very comfortable and well looked after,
I've only given care and support four stars on this occasion although I feel the care is 100% things keep going missing from my wife's room and I am expected to replace it at my cost!! !!
Mum enjoys all the lovely home cooked food which she can still enjoy at the moment. The staff even put up with her swearing!
I can turn up at any time of day any day & mum is clean & happy if she is awake.
Im very happy where she is & would highly recommend.
Excellent staff. Some complaint's of soggy veg for Lunch. does not like the night staff very much. That could just be may wife.. I feel very much at home on her behave on visiting. Rooms is good and facilitys great. WELL DONE TO YOU ALL. Roger
Now that she has been moved to a nicer room in the smaller Annexe building, things have become even better.
You ask that we do not mention individual staff members by name, so suffice it to say that they are all ministering angels going above and beyond the call of duty.
I look forward to attending your meeting on the fifth of this month.
My experience of my husband's care is very positive. The staff are friendly and helpful and are very approachable if I have any concerns. I am consulted on any major decisions and kept informed of any issues that arise.
Thank you for taking the time to submit review. Your feedback is very much appreciated by the team at Frances Bolitho.
Staff are good.
Food is excellent.
Thank you for taking the time to submit a review. The staff at Frances Bolitho very much appreciate the feedback.
We are very pleased with everything in the home. The staff are very lovely and always seem very friendly and caring. The bedrooms are immaculate and plenty sized.
Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho Care Home.
I find the home very welcoming and attentive to my husband's needs. The staff are always polite, kind and willing to help where they can. The staff are helpful to me as well as my husband, which I find excellent as it's difficult to be without him.
Thank you for this review. The positive feedback is much appreciated by the team.
After a stay in hospital with a stroke my dad wasn't ready to go home so he went to Frances Bolithos. They were really flexible about when it was the right time in his recovery for him to move on, showing a real focus on what was best for him. All the staff were very friendly and helpful. It is not five stars as we were told 3 different fees by 4 different people which is a bit frustrating (one was confused and the other three were talking about this years and next years fees). This caused my dad considerable confusion and some distress. Once he was in there were no more issues.
Thank you for the review. Your feedback is very important to us. We have taken on board the issue regarding communication and will work to make improvements in this area.
Care workers cater to personal needs and requests especially facilitating walks and fresh air. Visitation is easy and accommodating with friendly and caring staff.
Have telephoned several times asking about my brother and have always received a pleasant and helpful reply. Thanks to the staff involved. On our visits staff have always been helpful and he appears to be settled, bless him. He is being fed and kept clean and tidy which he was not able to do when living on his own, so thank you to all at Bolitho.
My mum moved into Frances Bolitho from another home I know she is well looked after and the staff work tirelessly and are often short-staffed but do the best they can. I have had issues in the past but they have dealt with them swiftly and professionally and I'm always pleased with the outcome they do put the resident's needs first. My mum always looks clean her room is spotless she has choices in her food and drinks. I don't live nearby so it's important to me that my mum's needs are met but because I can't be there all the time I manage to have regular social media calls with my mum which is easier than talking to her on a phone I really do appreciate the time they take to do these little things for me and mum always seems happy when she can see me on these calls the staff from the manager to the carers are all very approachable are always at the end of the phone for any concerns you may have I thank you and appreciate you all.
Thank you for taking the time to write this lovely review. The team at Frances Bolitho very much appreciate your feedback.
We are really grateful for the care given to Mum. Her room is clean, fresh and we feel thankful that Mum is here, having great care.
Such an improvement in our dear friend's situation when he moved from the hospital to Frances Bolitho. He is treated with respect, compassion, friendliness and the staff are so tolerant in dealing with him. He is clean and tidy and has even put on some weight which is good. The change in four weeks is remarkable - he is happy and content in his 'new world', smiling and even joking with the staff in his own way. Very reassuring to know that he could not be in a better place at this difficult period in his life.
Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho Care Home.
During my visits the staff have always been really helpful, caring and also cheerful and considering the work they do I think they all deserve a medal.
Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho.
I have been shown marvellous service from start to finish.
Thank you for this review. Your positive feedback is very much appreciated by the team at Frances Bolitho.
He was given food, no choice was offered and he was just handed a plate of beige something. No checks were made for allergies or intolerances let alone choices.
On visiting some staff were amazing others however did not even know his name when I said who I was visiting.
A soiled pad was found on the floor, as my dad was not incontinent pre-admission I asked if he was now incontinent, and the staff could not tell me as they had no idea about his needs.
No activities were offered and residents were left bored and agitated just wandering the corridors.
My honest opinion of this home was it was shiny and new but not equipped to care for people with complex needs.
Thank you for bringing these issues to our attention. We are very sorry that your personal experience at the time was not one that we expect and aspire to within our care homes. The concerns raised will be looked into, and if outstanding will be addressed promptly. If you would like to discuss this with us further, please do not hesitate to contact us directly.
This is probably a good final home for your beloved friend or relative, but please under the guidance of the overworked staff visit frequently and supplement the care and social life of your loved one and their community.
I was worried about my mum being placed in a care home as you hear and see such awful things. As soon as mum settled into Frances Bolitho Care Home, my concerns disappeared. Mum is happy there and enjoys the social aspect of the day room and breakfast room. She has a lovely en-suite room of her own and is free to walk around the building if that is her wish. She can use her own bathroom, that is spotless, and I am very grateful to the staff for looking after her so well.
Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho Care Home.
The management and all the staff at Frances Bolitho Care Home cared for my father with professionalism, empathy ad understanding. All his needs were well met and it was reassuring to know that he was happy and in the right place. I found the standard of care and attention to needs to be exceptional.
Thank you for the review. Your feedback is very much appreciated by the team at Frances Bolitho.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Frances Bolitho Care Home.
There are no upcoming events for Frances Bolitho Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Frances Bolitho Care Home.
Accreditations
There are no accreditations posted yet for Frances Bolitho Care Home.
Meet the Team (1)

Sinead has over 17 years of care experience, 9 of those in care management and 7 years working for Cornwallis Care Services as a manager.
Sinead is very passionate and always strives to achieve and deliver outstanding care and overall well-being to individuals who live at Frances Bolitho.
Frequently Asked Questions about Frances Bolitho Care Home
What types of Care is Frances Bolitho Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Frances Bolitho Care Home have?
There are 45 Single Rooms.
What are the Facilities & Services at Frances Bolitho Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Frances Bolitho Care Home to the centre of Penzance?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frances Bolitho Care Home to verify any information. View our terms and conditions. Frances Bolitho Care Home has an Enhanced Service -more info.