Harbour Manor

Bluebell Way, Felixstowe IP11 6AE
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Top 20 carehome certificate
9.9 22 Reviews
  • Harbour Manor, Felixstowe
Harbour Manor is a new, luxury care home in Felixstowe, near Ipswich.

It opened in Spring 2024 and offers residential, respite and dementia care.

Their staff are compassionate and nurturing and work hard to create a welcoming and safe environment.

The care home's head chef and their team use fresh, locally sourced ingredients to create an exciting dining experience for the residents. There are also fun pop-up restaurant events and baking sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1475 – £1475
  • Self-Funded Residential Dementia Care: £1475 – £1475
  • RESPITE Self-Funded Residential Care: £1475 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1475

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Harbour Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Harbour Manor Reviews (22)

9.9

Harbour Manor has a Review Score of 9.9 (9.894) out of 10, based on 22 reviews in the last 2 years.
Over all time Harbour Manor has 22 reviews.

Overall Experience
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Total of 22, showing 1-20
Review from Daniel H (Son of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There really are no down-sides to residence at Harbour Manor. My mother is safe here and very well looked after. The monitoring of her health etc is first rate and the staff can access records immediately in order to answer any concerns and respond accordingly. From a social point of view this is a
place where the staff really do care for the residents, as well as providing plenty of activities to stimulate residents and include them in the community there. All good.
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Review from J H (Ex Family Member) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour Manor is a beautiful care home. Spotlessly clean, staff are friendly and helpful and the residents seem very happy. it is light and airy and feels more like a hotel than a care home. Residents are given the opportunity to be involved in lots of activities, which helps pass the time. I would
definitely recommend Harbour Manor.
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Review from J B (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother-in-law receives it second to none.


The staff are friendly and caring, always greet you with a warm welcome.


They have regular meetings for residents to listen to what they would like to do or if something can be changed to better fit their needs.

Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, i am so pleased you are happy with the care your mother-in-law receives at Harbour Manor. I am glad you are happy with the regular meetings held for the residents. We are always open to suggestions and new ideas. Thank you

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Review from Michael M (Friend of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend and neighbour moved into Harbour Manor about two weeks ago and this is the first opportunity I have had to visit him. He has settled in nicely and is quite content with his life. The staff are so friendly and welcoming, and the building which I know is nigh on brand new, is immaculate and
spotlessly clean.
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Review from Tracey S (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was welcomed into Harbour Manor with open arms. The staff there have been absolutely amazing and my father is looking so happy, relaxed and healthy.....more than he has in years. This care home is just Fabulous
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Review from Adrian B (Son of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff try to give the residents a wonderful experience in their later years. They are very caring and create a lovely community for both residents and staff. The residents are encouraged to join in with all the lovely entertainment that the staff provide in the beautiful setting of the care
home.
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Review from D T (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Water jug not changed for 3 days. Same sticker was on saying Tuesday, still the same sticker on Friday. No towels left in ensuite.
Clothes missing not marked because the machine was broken. Dad not shaved daily. Dad was in for respite and ended up in hospital after 10 days.
No help when mum went to
clear room of dad's things.
Not sure how good food was as not allowed to visit at meal times.
Mum only met home manager once and dad had been in the home 8 days.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your feedback. I am sorry that you feel your fathers stay fell short of your expectation however at Harbour Manor, we do provide fresh water daily and fresh towels are always available. While mealtimes are protected to ensure a calm environment for our residents, we do offer private dining options for all families. Our staff are trained to monitor residents' well-being and refer promptly to medical professionals when needed. If you wish to discuss further, please do not hesitate to reach out to the general manager.

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Review from Shaun A (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving from your own home to a residential care home is a significant step in life. The Staff at Harbour Manor helped my Mother to realise both the necessity, and benefit of doing so. Their understanding, appreciation and sensitivity to my Mother's needs is a thoroughly positive experience. For my Mother,
and all our family. We are very grateful for the level of care and attention provided by the staff, and the uplifting atmosphere created by them.
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Review from J C (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Harbour Manor provide excellent care. The staff are caring and friendly. There are lots of activities for residents to join in with. Meals are excellent, varied and healthy. It is truly 'a home' and not institutional in any way.
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Review from David B (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had also stayed at another care home in Suffolk that I thought was good but this made me realise how excellent Harbour Manor is with outstanding care. I did not have to worry at all about him having respite here. All the staff were friendly and helpful. Made welcome from the moment arrived.
Was a very comfortable stay I will certainly use again. I was trying think of something they could improve on but could not think of anything.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for taking the time to leave such a fantastic review for Harbour Manor, I am so pleased your father settled so well and enjoyed his respite stay with us. We will look forward to welcoming dad back to Harbour manor again soon.

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Review from Colin L (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging for our friend to transfer to Harbour Manor was made easy. Upon arrival she was welcomed, made to feel at home and involved. The care is excellent and thoughtful resulting in our friend always smiling and looking happy when we pop in.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your great review, I am so pleased your friend feels settled and at home at Harbour Manor.

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Review from Susan B (Partner of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with Harbour Manor, in every aspect. The care, the staff and the homely feel of the place, my partner felt secure, which was a relief for me.
The staff were very attentive and helpful, the rooms were lovely, a bit of private space.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your partner felt safe which meant you were reassured. Thank you.

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Review from Richard P (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment of first contact we were treated with the utmost kindness and consideration. There was no question we asked that went unanswered. All our concerns were addressed and laid to rest. We were assured that my mother would receive the very best of care appropriate to her needs and so it proved
to be. I would say that all the staff there went beyond their job spec to make my mum comfortable and happy in her final days. My gratitude is very long lasting.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The whole team at Harbour Manor not only pride themselves on delivering outstanding care but also offering a warm friendly and welcoming environment for all visitors and your review confirms the fantastic work the whole team does. Thank you.

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Review from S C (Son of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very emphatic staff, always pro active with residents and visitors. Harbour Manor always pleasing on the eye, clean, maintained and well looked after.
My mum, whilst confused at times, is looking better the longer she lives at Harbour Manor. She knows she is looked after and cared for. Long may this
last.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased you are seeing an improvement in mum since she moved into Harbour Manor. Thank you.

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Review from Nicola S (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first visit to Harbour Manor we were so impressed. The rooms are like hotel rooms with plenty of beautifully furnished day rooms for residents to relax in.
My mum moved in and hasn't been this happy and healthy in years.
The activities that are arranged are fantastic and although mum
doesn't join in with all of them she thoroughly enjoys the ones she does, especially the trips out to garden centres and pubs!
The care she receives is wonderful. I cannot recommend Harbour Manor enough. We no longer feel guilty for mum having to go in to a care home as her life has improved in so many ways since moving to Harbour Manor. Thank you to everyone there for all they do.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your fantastic review, I am so pleased how impressed you are with the facilities Harbour Manor has to offer and more importantly how happy mum is. Harbour Manor offers a wide selection of activities both inside and outside the home and it is great to hear how much mum is enjoying them. Thank you.

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Review from Sara A (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have been so impressed and delighted with the welcome and care my mother has received since moving into Harbour Manor.
Every member of staff has always been so kind and considerate towards my mum and to all of us. They always have time to listen and reassure.
Mum has been joining in the
various activities and outings which is wonderful to see.
Harbour Manor is such a happy place! I would recommend it to anyone trying to make difficult choices for a loved one. You will not be disappointed!
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Harbour Manor and is enjoying everything the home has to offer. The whole team prides itself on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors and your review confirms the fantastic work the whole team do. Thank you.

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Review from Debbie F (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Harbour Manor two weeks ago, after not being able to settle at another care home.
The facilities are absolutely wonderful, with each resident having their own en-suite wet room.
Mum loved her room straight away, it is so bright and modern.
The care Mum has received so far has
been excellent from all the team at Harbour Manor.
As a family, we have felt so welcome, and nothing is too much trouble.
Thank you to all the team at Harbour Manor, it is so reassuring that Mum is so happy.
I would recommend Harbour Manor to everyone!
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased Mum has settled so well at Harbour Manor and is happy. The whole team pride themselves on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you.

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Review from L W (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you. Great communication from the staff. Dad looks happy in the photos and there has been a lovely variety of activities.
Many thanks this has helped us no end.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased Dad has settled well at Harbour Manor is enjoying the range of activities.

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Review from Sandra D (Sister of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely homely feel to this home, beautifully decorated with a lot of thought gone into it. Plenty of facilities ie cinema room, hairdressers, library. Outside facilities potting shed and patio area to sit out and look at the view. Food is excellent all homemade. Definitely worth a visit.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review. I am so pleased your loved one is enjoying all the wonderful facilities Harbour Manor has to offer. Thank you for your feedback about the food being excellent the chefs at Harbour Manor pride themselves on delivering delicious, nutritious home-cooked meals.

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Review from Nicholas W (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facility is brand new and situated in an excellent location with ample car parking. The staff are first rate and nothing is too much trouble for them. They are always on hand to assist. The interior facilities are up to date. The food is superb, really. Overall a very impressive establishment.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, the whole team at Harbour Manor pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you. Amy

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Harbour Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Harbour Manor is calculated as follows: ( (241 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 255 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Maxine

Maxine Smith

Job Title: General Manager Joined: 2024

Maxine has enjoyed a successful and rewarding career as a registered nurse for over 25 years. She spent 10 years working as a nurse in New Zealand, with six of those years dedicated to managing a service that provided live-in care for people living with dementia.


Upon returning to the UK in 2015, Maxine was determined to devote her experience and time to ensuring that loved ones living in care homes can continue to pursue their goals and dreams in a safe and caring environment.


Maxine is committed to continually improving the services provided to the residents of Harbour Manor and is dedicated to creating an ideal environment for staff, friends, and family alike.

Frequently Asked Questions about Harbour Manor

What types of Care is Harbour Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harbour Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Harbour Manor?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harbour Manor to the centre of Felixstowe?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Manor to verify any information. View our terms and conditions. Harbour Manor has an Enhanced Service - more info.