Harbour Manor

Bluebell Way, Felixstowe IP11 6AE
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Top 20 carehome certificate
9.9 22 Reviews
  • Harbour Manor, Felixstowe
Harbour Manor is a new, luxury care home in Felixstowe, near Ipswich.

It opened in Spring 2024 and offers residential, respite and dementia care.

Their staff are compassionate and nurturing and work hard to create a welcoming and safe environment.

The care home's head chef and their team use fresh, locally sourced ingredients to create an exciting dining experience for the residents. There are also fun pop-up restaurant events and baking sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1475 – £1475
  • Self-Funded Residential Dementia Care: £1475 – £1475
  • RESPITE Self-Funded Residential Care: £1475 – £1475
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1475

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Harbour Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Maxine Smith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Harbour Manor Reviews (22)

9.9

Harbour Manor has a Review Score of 9.9 (9.894) out of 10, based on 22 reviews in the last 2 years.
Over all time Harbour Manor has 22 reviews.

Overall Experience
  • 20
  • 1
  • 0
  • 1
  • 0
Date Published
  • 22
  • 7
  • 15
  • 22
  • 0
Reviewer Connection to Harbour Manor
  • 8
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Lucinda W (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is the first resident here in this brand-new care home. The home itself is lovely, well-decorated, and equipped. Each bedroom has its own en-suite shower room and a television. There is a large lounge and dining room. On the next floor, there is a cinema room.
The staff are all very friendly
and efficient. My dad is well looked after and cared for. The food is wonderful and my dad is eating well. Nothing is too much trouble. My dad loves it here.
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, I am so pleased Dad has settled so well and is enjoying life at Harbour Manor. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcolm D (Son-in-law of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an enquiry and tour of Harbour Manor with the Manager we picked it for our Dad who needed to be discharged from the hospital to a Care Home in a hurry. They assessed him and arranged his transportation very quickly and efficiently.
He was the first Resident at this brand new Care Home which
is like a luxury hotel, all of the staff are lovely and nothing is too much trouble, he is well looked after and always treated with dignity. The food is of excellent quality and presentation. He is very happy there and can't say enough positive things about the staff and the Home. We couldn't have made a better choice. I would recommend Harbour Manor to everyone
Reply from Amy Batchelor, Customer Relations Manager at Harbour Manor

Thank you for your wonderful review, The team at Harbour Manor prides itself on delivering outstanding care and offering a warm and friendly environment for both residents and their loved ones. I am so pleased Dad has settled so well. Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Harbour Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Harbour Manor is calculated as follows: ( (241 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 255 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Maxine

Maxine Smith

Job Title: General Manager Joined: 2024

Maxine has enjoyed a successful and rewarding career as a registered nurse for over 25 years. She spent 10 years working as a nurse in New Zealand, with six of those years dedicated to managing a service that provided live-in care for people living with dementia.


Upon returning to the UK in 2015, Maxine was determined to devote her experience and time to ensuring that loved ones living in care homes can continue to pursue their goals and dreams in a safe and caring environment.


Maxine is committed to continually improving the services provided to the residents of Harbour Manor and is dedicated to creating an ideal environment for staff, friends, and family alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Manor to verify any information. View our terms and conditions. Harbour Manor has an Enhanced Service - more info.