Harbour Manor

Bluebell Way, Felixstowe IP11 6AE
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9.8 24 Reviews
  • Harbour Manor, Felixstowe
In the seaside town of Felixstowe, Harbour Manor delivers dementia care, long-term residential care, respite breaks and palliative support.

Residents receive personalised assistance from a professional care team committed to maintaining wellbeing, privacy and choice.

The home offers comfortable communal lounges, a cinema room, café area and a fully equipped hair and beauty salon. All bedrooms are furnished to a high standard and feature en-suite bathrooms.

Just minutes from the town’s seafront, Harbour Manor combines attractive gardens with a calendar of social activities and organised outings.
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Care Provided by Harbour Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Residential Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Harbour Manor to find out the exact price for your requirements.

Contact Harbour Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harbour Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maxine Smith (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Harbour Manor Reviews (24)

9.8

Harbour Manor has a Review Score of 9.8 (9.817) out of 10, based on 24 reviews in the last 2 years.
Over all time Harbour Manor has 24 reviews.

Overall Experience
  • 21
  • 1
  • 0
  • 2
  • 0
Date Published
  • 24
  • 3
  • 10
  • 24
  • 0
Reviewer Connection to Harbour Manor
  • 8
  • 8
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Sandra D (Sister of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely homely feel to this home, beautifully decorated with a lot of thought gone into it. Plenty of facilities ie cinema room, hairdressers, library. Outside facilities potting shed and patio area to sit out and look at the view. Food is excellent all homemade. Definitely worth a visit.
Reply from Amy Batchelor, Customer Relations Manager at Harbour ManorThank you for your wonderful review. I am so pleased your loved one is enjoying all the wonderful facilities Harbour Manor has to offer. Thank you for your feedback about the food being excellent the chefs at Harbour Manor pride themselves on delivering delicious, nutritious home-cooked meals.
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Review from Nicholas W (Son of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facility is brand new and situated in an excellent location with ample car parking. The staff are first rate and nothing is too much trouble for them. They are always on hand to assist. The interior facilities are up to date. The food is superb, really. Overall a very impressive establishment.
Reply from Amy Batchelor, Customer Relations Manager at Harbour ManorThank you for your wonderful review, the whole team at Harbour Manor pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you. Amy
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Review from Lucinda W (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is the first resident here in this brand-new care home. The home itself is lovely, well-decorated, and equipped. Each bedroom has its own en-suite shower room and a television. There is a large lounge and dining room. On the next floor, there is a cinema room.
The staff are all very friendly
and efficient. My dad is well looked after and cared for. The food is wonderful and my dad is eating well. Nothing is too much trouble. My dad loves it here.
Reply from Amy Batchelor, Customer Relations Manager at Harbour ManorThank you for your wonderful review, I am so pleased Dad has settled so well and is enjoying life at Harbour Manor. Thank you.
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Review from Malcolm D (Son-in-law of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following an enquiry and tour of Harbour Manor with the Manager we picked it for our Dad who needed to be discharged from the hospital to a Care Home in a hurry. They assessed him and arranged his transportation very quickly and efficiently.
He was the first Resident at this brand new Care Home which
is like a luxury hotel, all of the staff are lovely and nothing is too much trouble, he is well looked after and always treated with dignity. The food is of excellent quality and presentation. He is very happy there and can't say enough positive things about the staff and the Home. We couldn't have made a better choice. I would recommend Harbour Manor to everyone
Reply from Amy Batchelor, Customer Relations Manager at Harbour ManorThank you for your wonderful review, The team at Harbour Manor prides itself on delivering outstanding care and offering a warm and friendly environment for both residents and their loved ones. I am so pleased Dad has settled so well. Thank you.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Harbour Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Harbour Manor is calculated as follows: ( (252 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 279 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (110)

Meet the Team (1)

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Maxine Smith

Job Title: Home Manager Joined: 2024

I have enjoyed a successful and rewarding career as a registered nurse for over 25 years. I have spent 10 years working as a nurse in New Zealand, with six of those years dedicated to managing a service that provided live-in care for people living with dementia.


Upon returning to the UK in 2015, I was determined to devote my experience and time to ensuring that loved ones living in care homes can continue to pursue their goals and dreams in a safe and caring environment.


I am committed to continually improving the services provided to the residents of Harbour Manor and am dedicated to creating an ideal environment for staff, friends, and family alike.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Manor to verify any information. View our terms and conditions. Harbour Manor has an Enhanced Service - more info.