Harrier Grange Care Home, Andover, Hampshire
Harrier Grange Care Home, Andover, Hampshire
Harrier Grange Care Home, Andover, Hampshire

The Harrier Grange Care Home provides nursing, residential, respite and dementia care in high quality surroundings.

It aims to give residents an enriching and rewarding lifestyle, offering as much or as little help and support as desired.

Residents are looked after as individuals and their personalities and interests are taken into account, rather than simply providing for their care needs.

With specialist beds and luxury en-suite bedrooms, Harrier Grange Care Home offers a range of additional services and facilities, including a cinema room, piano bar, spa and hair salon, private secure gardens and an extensive activities programme.

For more information contact the care home to have a chat, book a visit or request a brochure.

Owner: Care Concern Andover Ltd

Person in charge: Kay Kelly (Care Home Director)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harrier Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Harrier Grange Care Home has a Review Score of 9.6 (9.633)

The Review Score of 9.6 (maximum of 10) for Harrier Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Harrier Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Harrier Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Harrier Grange Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13.2 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harrier Grange Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harrier Grange Care Home

  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Father-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My daughter was here for 6 weeks until she died and had the best care ever. She was treated with so much care and the food was excellent. I can't praise Harrier Grange enough and also the staff were magnificent. Well done to them all!

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A brand new 5-star facility which is the best in the area. The management and staff operate above and beyond normal standards with care extending to family members (many)! If every care home in Britain copied Harrier Grange Care Home, we would have no worries for our elderly or end of life relatives.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harrier Grange is a wonderful place, light, airy and very modern, but instantly there is a feeling of warmth and friendliness. The staff make the residents very welcome and can't do enough to make them feel at home. Everything is very clean and my husband thought the food (and choice of food) was excellent (and he is very fussy). All in all a credit to all concerned and my husband would be more than happy to return.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner was fortunate enough to spend her final weeks receiving palliative care at Harrier Grange the managers and their team went above and beyond, providing my partner with outstanding, first class care and support. Towards the end, we as a family were able to stay with her 24/7 and were made to feel part of the family/community, nothing was too much trouble. The home is brand new and immaculate with exceptional state of the art facilities. A special mention for the nurses and carers who looked after my partner with genuine care and affection and the rest of the staff. I highly recommend Harrier Grange Care Home to care for your loved ones.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is very new, light and exceptionally clean. The staff are extremely caring and give the residents the dignity they rightly deserve. Guests are warmly welcomed and I would not hesitate in recommending Harrier Grange to anyone. I only hope if I should need a care home in the future it would be on par with this one. Thanks to all the staff, keep it up.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is excellent. It is very well managed and the staff do an excellent job all are polite.
It is clean and the rooms and facilities are fine. I am very happy how my mother is being looked after. I would most certainly recommend it.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father required some respite care. Harrier Grange is gradually building resident numbers and staff, taking a careful and thoughtful approach to the care they offer. A new build, designed like a residential hotel, with stylish interiors and rooms. There's a hair salon - free for residents, as is Chiropody, transport and a cinema room plus a good programme of activities and outings. Laundry was done every day.

Other homes have a very oppressive feel but Harrier Grange is bright, cheerful with wide corridors and pictures and memory boxes. Main bathrooms are stylish but have all necessary equipment and the ensuites are perfect. There are also pleasant garden rooms on each floor where residents can sit. It is fully safe and secure and those with dementia are encouraged to move around and do as much or as little as they wish.

All staff - nursing, care, admin, cleaning, kitchen and maintenance - are welcoming and helpful and seem to develop genuine bonds with their residents.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I arrived at Harrier Grange at the end of April. I have found everything to be very good and I do not have any complaints. The staff are very good and very helpful to me. The food is very good and plenty of drinks, tea and coffee are widely available. We have been on some nice outings with the staff and the activities coordinator which I have enjoyed. I am in a wheelchair and my needs have all been met and escorted to a hospital appointment by a staff member. My room has a nice view and the amenities are excellent. My bed is the most comfortable I have ever slept in.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife stayed at this home for provided respite care whilst I was on holiday in France for a week.
From her reports and my personal observations, the establishment could not be faulted; the staff and organisation were properly orientated towards the needs of the patients. The general atmosphere was homely and friendly. We would not hesitate to encourage others to use this facility. In fact, my wife is anxious to make another visit!

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We arrived at Harrier Grange to a very warm welcome. My husband was soon taken care of and settled into an amazing room. By the time my son and I left he was cosy in his custom bed. He is beeing so well cared for and nothing is too much trouble. The staff have been continually liaising with me to make sure they are covering all of his needs. He has settled in very well and it is a pleasure to visit him in such a stunning environment. I am confident he will have all the care and support he requires to reach his full potential. From the staff I have also had support and kindness at a difficult time.

How likely would you be to recommend Harrier Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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