Hawkhurst House

Cranbrook Road, Hawkhurst, Cranbrook TN18 5EF
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9.6 29 Reviews
  • Hawkhurst House, Cranbrook
Residents live in Care Suites which they are encouraged to personalise so they feel 'at home'. Residents also have access to the shared areas such as the communal lounges, kitchenettes, dining areas, café and garden.

Each floor has a dedicated nurse who leads a team of Care Companions. The Care Companions work in pairs and are allocated to support the day to day needs of a group of residents. This approach means the Care Companions and their residents form close relationships enabling the Care Companions to deliver truly personalised care and support.

The ethos of the home is to support residents to feel physically and emotionally safe as well as being able to choose how they spend their day. Hawkhurst House wants relatives and friends to feel welcome and can visit just as you would if you your loved ones were still living in their own homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1995 – £1995
  • Self-Funded Residential Dementia Care: £1995 – £1995
  • Self-Funded Nursing Care: £1995 – £1995
  • Self-Funded Nursing Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Residential Care: £1995 – £1995
  • RESPITE Self-Funded Residential Dementia Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Care: £1995 – £1995
  • RESPITE Self-Funded Nursing Dementia Care: £1995 – £1995

Hawkhurst House has a 'flat rate' irrespective of degree of dependency. There are some exceptions which will be explained as part of the enquiry process.

These prices are only a guideline, please contact Hawkhurst House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Chris Walton-Turner (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in using the tablet just inside the main doors in Reception.

Parking

  • There is ample parking for visitors.

Hawkhurst House Reviews (29)

9.6

Hawkhurst House has a Review Score of 9.6 (9.611) out of 10, based on 14 reviews in the last 2 years.
Over all time Hawkhurst House has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawkhurst House
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Total of 29, showing 21-29
Review from Carolyne R (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Hawkhurst House for 'end of life' care. In the few months he was there he was treated with absolute kindness, dignity and compassion throughout. The staff were also incredibly supportive of the family and they kept us in touch with Dad's condition. Whilst Dad was well enough, he
was able to enjoy his meals - often with us - in the lounge or his room, participate in the entertainment and very important to him, to get a decent haircut. His room was light and spacious, overlooking the garden. The home is modern and immaculately clean. In Dad's final days, the nurses (who are absolutely phenomenal) kept him comfortable and pain-free but not 'drugged' so he was aware of us being with him and was even laughing at us the day before he passed away. Every member of staff is key to the success of HH - they were all, without exception, fantastic. Also, it is significant that staffing levels do not drop during the night or weekends as they do in other care homes.
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Review from Len C (Husband of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was dying of cancer and was admitted to the Hawkhurst Care home in May 2019. From the outset, the care and compassion showed to her was phenomenal. The management, nurses and Carers were at the very top of their profession. Her own GP was able to visit her and to maintain a dialogue with the
resident nurses about what treatment was best for her.
I would not hesitate to recommend the Hawkhurst House care home to anyone needing that special care and attention which makes the resident feel that this is their own home.
Likewise, when the end came, the help given to me as her husband was more than just sympathy, it was guidance as well.
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Review from Janice B (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived desperate for help for my mother and within 48 hours all was sorted. The manager scooped us all up. Everything was made as easy and convenient for us as possible. During the 6 weeks my mother was resident, the wonderful care staff went out of their way to get to know her. At the end of her
life, they were so attentive and loving. The nursing staff put in the effort to co-ordinate GP/hospice/medical care. They held and supported my mother, my sister and I to the end.
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Review from Gill S (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after during the last few weeks of her life. Words cannot express how wonderfully she was looked after at Hawkhurst House.
The care of all the staff and the facilities was nothing less than amazing. My whole family have drawn so much comfort from knowing her last days were spent surrounded
by so much care and attention. Thank you.
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Review from Jean (Daughter of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stressful time searching for a suitable nursing home, we were very grateful to discover Hawkhurst House. This new build with spacious suites has the appearance of a good quality hotel. It's bright and airy, the décor and cleanliness extremely high.
Suffering from Parkinson’s, some dementia
and poor vision, Mum does not deal well with change but is settling in more easily than expected. This is due to the friendly and supportive staff doing their very best to make that difficult transition to residential living as easy as possible. Mum only arrived in the last month, initially for respite, but we had no hesitation in changing to permanent care.
Its location in Hawkhurst means a fair way to travel from Maidstone to visit, but the standard of care and knowledge that Mum is comfortable and well looked after makes that compromise worthwhile. As visitors, we have all been made very welcome and enjoyed some good meals with her. Her personal phone means we can talk at any time.
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Review from E F (Friend of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Admission to Hawkhurst House in April 2018, was for a short respite period for an elderly lady.
The professional management team met us for a home visit to discuss personal needs and preferences prior to admission, and gave us a full introduction to the services provided; this was very reassuring.
The
time at Hawkhurst House was without issue - the room was spacious, bright, clean and well - appointed to meet a residents needs. During our daily visits, we heard how lovely the food was (very important) and how kind the staff were.
At discharge, we were given a full hand-over by a member of staff, who took the time to go through medications, etc. which was very helpful.
We have no hesitation in considering returning for a second respite visit.
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Review from Elaine P (Daughter of Resident) published on 29 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed here for 17 days while we were on holiday and I cannot fault the care she received. The staff were friendly, kind, caring and nothing was too much trouble. Her room was beautiful and really felt like a home from home, it was super clean and as good as any 5-star hotel. She had her own phone
which made keeping in contact really easy.


I left strict instructions with regard to mum's care and they were followed to the letter. She had clearly been well looked after. So much so that given the choice, I think she would have stayed.


I would not hesitate to recommend Hawkhurst House.

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Review from Kate R (Daughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been resident for a few months now. She can be quite difficult and the care the staff have given her has been excellent. We are always welcomed when we visit. My grandchildren love the beautiful garden and often get offered drinks and biscuits. The care is excellent. The rooms are spacious
and incredibly well fitted. There are wonderful facilities for bathing with hoists. We cannot ask for a better place for her to be.
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Review from L F (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are now in Hawkhurst House. The whole experience, especially for my mother, has been incredible.
Brand new nursing home, big, clean, welcoming, lovely rooms, lovely surroundings, lovely staff - just wish it wasn't quite so far from my house - trouble with a big family.
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Hawkhurst House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Hawkhurst House is calculated as follows: ( (141 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 167 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hawkhurst House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Christopher

Christopher Walton-Turner

Job Title: Registered Manager Joined: 2021

I have worked in social care since 1995 and am passionate about delivering on the promise of person-centred care. I believe the key to achieving this is by being human and approachable as well as genuinely caring for and feeling connected to the residents, their relatives and my team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkhurst House to verify any information. View our terms and conditions. Hawkhurst House has an Enhanced Service - more info.