






Hawthorne House is a purpose-built mental health rehabilitation facility that provides specialist care for adults with mental health and other needs, including dementia, acquired brain injury (ABI), nursing, step-down, respite and end-of-life care, and those with challenging behaviour.
The home comprises seven units, including a specialist acquired brain injury (ABI) unit, which supports the rehabilitation of those facing a variety of cognitive and functional disabilities as a result of head trauma...
Care Provided by Hawthorne House
Primary Care Categories
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 102 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Hawthorne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Matthews Healthcare
- Private Owned
Person in charge
- Tendai Masunda(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (102)
- Single Rooms with ensuite Wet Room (102)
Visiting
- Please avoid meal times
Parking
- Parking on site
Hawthorne House Reviews (25)
Hawthorne House has a Review Score of 6.2 (6.153) out of 10, based on 5 reviews in the last 2 years.
Over all time Hawthorne House has 25 reviews.
The staff who work there are under a lot of pressure (so many have left) with no support from management. They have recently reduced the staff ratio WITHOUT informing family members and constantly shift caring staff to other units. They don't have time to bond or get to know each residents specialised needs.
Our dad was given the covid booster against our express written wishes. They are now evicting our father as with no true justification. "We cannot meet his needs" but they could 4 weeks ago in a social review. Surprisingly evicted after another complaint. If you have relatives here I recommend you get them out asap for your loved ones sake and your own sanity!
Thank you for sharing your experience. We are genuinely sorry for the distress and upset this situation has caused you and your family, and we recognise how difficult this has been. The Chief Executive Officer has met personally with the family to listen carefully to their concerns, and senior...
They have had over eight managers in the space of three years.
Every time you raise a complaint with the management team, they suggest that you move your family member to another Home if you are not happy.
They do not respond to complaints in a timely manner and they have an excuse for every single safeguarding that you raise.
They manipulate their staff and coerce them to give a false representation of how your family member has been. We know staff who have previously worked for the company and have been told how much management coerced them. They left because of this.
The staff on the floor Work extremely hard and management do not support them whatsoever.
They gave our father a Covid jab when we signed 3 forms to ask them not to due to his epilepsy.
They are now evicting our father because we raise safeguarding concerns. They play the system. We strongly recommend you do not send your family member there.
Thank you for sharing your experience. We are genuinely sorry for the distress and upset this situation has caused you and your family, and we recognise how difficult this has been. The Chief Executive Officer has met personally with the family to listen carefully to their concerns, and senior...
Our mother has been in Hawthorne House for just under 2 years. There has been several changes in management structure which is not always good.
Our contact with management has been largely driven through complaints, otherwise there is minimal communication with families in general. The permanent staff are kind and accommodating but the use of agency staff negatively impacts residents with dementia and MH issues due to lack of familiarisation.Cleaning standards were very poor but have slightly improved due to the pending CQC inspection.
The food has improved recently, however we feel there was not much focus on our mothers dietry needs. The laundry process requires ongoing attention, the home has lost multiple items clothing which we have had to replace and we were advised a labelling machine would be purchased but this has yet to transpire.
We take all comments seriously and are committed to understanding any concerns that families raise. Our team has been actively engaged in...
My son is happy and settled and is receiving the best care. He enjoys the food and the staff are very kind and friendly and always make me feel comfortable when I visit, the only issue we have encountered is that some of my sons clothing do not return from the laundry, we have now labelled all his clothes and hopefully this should minimise this to happen again.
Thank you, Ann, for your kind words and for allowing us the privilege of caring for your loved one. We truly appreciate your honest review and for highlighting an area where we can improve. We acknowledge your feedback and will be addressing it to ensure we continue providing the highest level of care.
The care that my Husband has received since he went into Hawthorn house last September has been excellent the staff on Shropshire unit have treated my husband with respect love & care , & myself as well
Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.
There is no compassion present, my grandad lost 10kg within 4 weeks of being here, no supplements were provided.
He was given toast for breakfast and constantly coughing on liquids which I raised so many times that he needed a salt assessment that never took place.
My grandad was left for 6 days with a fractured arm. How they were able to complete personal care without knowing was a joke, his arm was swollen and bruised and he was in pain!
I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.
A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!
As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.
My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.
Thank you for your feedback and we are thankful to be able to provide this care to your dad.
Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.
A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.
I would like to say a huge thank you to all the staff who looked after my mother until her passing.
My mother was treated with respect and dignity throughout her stay at Hawthorne House. The staff were amazing right up to the end. Although they were so busy with other matters, time was always found to spend time and see to my mother's needs and requests.
Their respect and compassion extended to family members as well.
So, many grateful thanks to Hawthorne House and it's amazing staff.
Thank you once again.
Mike
My dad was treated with dignity and respect at all times. Staff overall excellent. Would recommend this home to anyone.
Dear Richard, thank you very much for your kind review. I will make sure this is passed on to the staff team here at Hawthorne House.
Very impressive care home with lovely gardens and buildings, staff are so amazing with a real understanding of their residents and show respect and dignity at all times. We have found this to be a very lovely place, lots of things for residents to do and usually always something going on with lots of small areas to sit and have a cuppa and a chat.
My husband has mixed Alzheimers and his needs are well met. The staff have helped him settle quickly.
By and large, everything is fine apart from a few teething troubles due to it being a brand new home.
Overall excellent. My sister has gained weight and has started to talk more. She is happy when we leave, which shows she is happy here.
A very pleasant aspect to the care home with good car parking. The entrance hall and reception areas are impressive. All areas are well furnished and in restful colour schemes. The staff are excellent in their approach to very different residents. The food provided is cooked on site and the various choices show imagination and flair. It is of good quality and plentiful.
We visited Hawthorne House regularly when my husband was able to come for lunch, met lots of lovely staff, they could not do enough for us. Was made to feel very welcome i.e., nothing was too much trouble. It's confusing being married to someone with dementia and I often felt very alone. At Hawthorne House, I found extremely supportive staff and other families where we used to meet often, have a meal, chat and feel accepted. The staff here are absolutely amazing. Thank you.
Thank you very much for your kind review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Hawthorne House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hawthorne House.
Accreditations
There are no accreditations posted yet for Hawthorne House.
Meet the Team (0)
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Frequently Asked Questions about Hawthorne House
What types of Care is Hawthorne House registered for?
Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hawthorne House have?
There are 102 Single Rooms.
What are the Facilities & Services at Hawthorne House?
Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hawthorne House to the centre of Coventry?
3.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawthorne House to verify any information. View our terms and conditions. Hawthorne House has an Enhanced Service -more info.