Hermitage House

102a Sinclair Street, Helensburgh G84 7RX
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10 23 Reviews
  • Hermitage House, Helensburgh
Morar Living is delighted to announce they have now opened their newest £m five star luxury care home, Hermitage House in Helensburgh.

Morar Living, part of Simply UK, is now accepting new residents.

The advanced and exceptional design resembles a five star hotel which isn't like a regular care home. Morar Living prides itself when it comes to care, service, standards and resident satisfaction, providing five star excellence at all times.

The spectacular development accommodates 64 bedrooms, which in regards to their spacious element are alike to an apartment.

Hermitage House has remarkable features such as bistros, drawing rooms a hair salon, private gardens, several lounges and a number of private dining areas. Five star chefs will also be onboard everyday to provide fresh gourmet meals and snacks based upon the residents' individual dietary requirements and preferences.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

** All fee's are subject to care and nursing requirements **

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynn Cumming (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (64)

Parking

  • Onsite Parking

Hermitage House Reviews (23)

Total of 23, showing 1-20
10

Hermitage House has a Review Score of 10 (9.952) out of 10, based on 14 reviews in the last 2 years. Over all time Hermitage House has 23 reviews.

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Review from M W (Daughter of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Hermitage for 18 months, and we've been consistently impressed by the excellent care and warm, welcoming environment. The home is modern, clean, and spacious, with safe outdoor areas and comfortable spaces for quiet family time or a change of scene.
The staff are outstanding
- kind, skilled, and always going the extra mile. The manager is approachable and operates an open-door policy, so any suggestions or concerns are dealt with quickly and effectively.
The clinical lead and team leaders listen closely and involve both residents and families in care planning. Mum has very complex needs, including severe aphasia and physical disability, but the team has supported her to enjoy the best possible quality of life and independence. They've welcomed input from physiotherapists, neuropsychologists, and occupational therapists, ensuring truly personalised care.
We feel very lucky to have found Hermitage - it gives us real peace of mind.

Reply from Lynn Cumming, Manager at Hermitage House

Thankyou for you lovely kind review, this means so much to the hard working staff, we really appreciate you taking the time to leave a review.

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Review from K H (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hermitage house for 2 years. The standard of care has been exceptional. Everything is clean and well kept and food of a high standard.
The staff are amazing so kind and so caring. Could not wish for my mum to be in a better place in her later years. She's safe well cared
for and treated with the utmost dignity. Thank to you all at Hermitage House.

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Review from Ian S (Son of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience regarding my father at the care home so far has been excellent giving a homely environment with the staff going beyond the call of duty.

Reply from Lynn Cumming, Manager at Hermitage House

thank you so much for taking the time to leave such a kind review.

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Review from Gary H (Grandson of Resident) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granny was admitted to Hermitage House recently. I have never been a care home environment before and was worried. I shouldn't of worried the staff were warm and inviting and my Granny was well cared for and looked the best she had in months. Staff took the time to find about her likes and dislikes.
While visiting i found the staff to be engaging and very aware of non verbal ques from my Granny

Reply from Lynn Cumming, Manager at Hermitage House

Thank you very much for your kind review, very much appreciated by us all here at Hermitage House.

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Review from Jane B (Daughter of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Hermitage House for nearly 3 years. He frequently says "aren't we lucky that Hermitage House opened at just the right time". Dad has always had very high standards, and he (and I) are very impressed with every aspect of Hermitage House: the staff & management, building/accommodation,
facilities, food, etc.


All staff (carers, nurses, cleaners, handyman, receptionist, laundry etc) get know the residents very well. And Dad enjoys his chats with them. He is invited to go on outings and join in the many activities that are on offer, but if he doesn't want to join in, he is never forced to do anything he doesn't want to. They treat residents as individuals.


The manager's office door is always open, close by the front door. No appointment ever necessary. Residents and relatives are always greeted with a welcoming smile, and we are made to feel that our opinions and suggestions are always welcomed. I cannot recommend Hermitage House enough. 5-star 10/10

Reply from Lynn Cumming, Manager at Hermitage House

Thanks so much for your lovely review and taking the time to write this. This means so much to all our staff.

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Review from E C (Son of Resident) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is more like a hotel, the manager and all the staff work tirelessly, nothing is ever a trouble, the level of care and attention is above and beyond what would be expected.
Mum is on the second Floor, lead by the floor manager, and her team, I can't fault, mum was unsure when she came in,
but they have made it feel like home to her, I can't tell you how much relief I feel, knowing that she is getting this level of care means to me.

Reply from Lynn Cumming, Manager at Hermitage House

Thankyou so much for your kind words, this means a lot to all our hard working staff.

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Review from L M (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was no longer able to care for my mum's needs at home I visited numerous care homes in the area. Hermitage House was stunning, the staff were warm and inviting, the manager eased my worries and concerns. I also looked into the care inspectorate reports and was very impressed at the high grading
and feedback. My mum has now been in Hermitage House for a month and has settled well. Staff have got to know her routine and personality and have made me feel at home while visiting and at ease when leaving that my mum is safe and happy.

Reply from Lynn Cumming, Manager at Hermitage House

Thankyou so much for your lovely review, this means so much to us all here at Hermitage House

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Review from Thomas J (Grandson of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is staying here. This is a very homely place. Staff are welcoming and comforting whilst being attentive. It's very clean. The activities are amazing. My granny especially loves the monthly singers.

Reply from Lynn Cumming, Manager at Hermitage House

Thank you very much for taking the time to write this kind review.

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Review from Christine K (Granddaughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a resident at Hermitage House and she is receiving the best care. The facilities are clean and safe which eases our minds. The staff are always friendly helpful and above all very caring. I highly recommend Hermitage House if anyone is looking for somewhere for a family member.

Reply from Lynn Cumming, Manager at Hermitage House

Thanks very much for your kind review this means a lot to us all at Hermitage House.

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Review from Louise C (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are in Hermitage House and as a family, we absolutely love it and very much feel that our parents are getting the best of care. The staff are so helpful and friendly and nothing is too much trouble.

Reply from Claire McLuckie, Deputy Home Manager at Hermitage House

Thank you so much for your excellent review.
Your parents are wonderful people and are a delight to care for.

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Review from Liz C (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hermitage House is an exceptional care home. My father resided with them for the last two years, joining them not long after the home opened. The care staff and support team are amazing, their compassion and care of my father, particularly in his last few weeks/days was outstanding. Staff went above
and beyond to make sure his needs were taken care of, even going the extra mile to heat his food up extra hot as he always liked it!

Reply from Lynn Cumming, Manager at Hermitage House

Thanks so much for your review, it means a lot to us all, your dad was a pleasure to look after.

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Review from Stefan B (Great Great-Nephew of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the care my great auntie is receiving from hermitage house. She is cared for in the highest regard and her dignity is respected by all workers.
When I visit her she is happy and can recall activities and events that she has participated in.
They recently had a family
day and it was a wonderful day for my aunt to meet other residents and more staff that she wouldn’t normally see such as the reception staff.
Having the activities coordinator helps her stay active and has her using her problem-solving abilities which helps keep her brain active.
The hairdresser is a favourite as she likes to look fabulous.

Reply from Lynn Cumming, Manager at Hermitage House

Thank you so much for your kind review from all at Hermitage House.

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Review from D M (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in home for a few months now, and I have got to say the standard of care is outstanding, from coming to view the home all staff from management, nurses, and the carers made myself and my mum very welcome. Mum is more settled than she has been last few years. Mum loves staying
in the home and enjoying the activities especially the parties as she loves meeting up with the other residents.

Reply from Claire McLuckie, Deputy Manager at Hermitage House

You have really brought a smile to our faces here at Hermitage House. Thank you so much for your lovely review

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Review from A. G E (Friend of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptional home. The staff are caring and attentive. My friend has had a wonderful time and the activities and involvement of the staff and residents seem to be growing month by month. All credit to the management team and all staff. A lovely addition was the rehydration stand beautifully
presented and well stocked and available to all great idea especially in the heatwave we experienced... shows a great attention to detail and requirements of the users... keep up the great work.

Reply from Lynn Cumming, Manager at Hermitage House

Thank you so much for this wonderful review. We are all delighted here at Hermitage House.

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Review from Malcolm F (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience for the home, care and dedication of the management, staff and other supporters are of the highest standard. Both my wife and daughter worked in the care environment for many years, and they both say that they have never seen the overall high standard you maintain.

Reply from Lynn Cumming, Manager at Hermitage House

Thanks very much for your kind words; this means a lot to all the staff who work really hard to provide great care.

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Review from C D (Niece of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted on my four visits to Hermitage House. What a beautiful home filled with caring attentive staff. From the management to domestics they are all kind and efficient. My auntie is thriving.

Reply from Lynn Cumming, Manager at Hermitage House

Thanks for your kind words, it has been a pleasure to look after your aunt.

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Review from Susan R (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home with lovely rooms and finishes. Very much a home away from home. Staff are very skilled and nothing is too much trouble. They coped with changing needs and tried to do their utmost to be helpful. The staff dealt with medical issues proactively and thoroughly and communication was timely
and effective. At the palliative stage, they were sensitive and very caring. My mum was always beautifully dressed and her personal care was excellent. The home was very clean and tidy.

Reply from Lynn Cumming, Manager at Hermitage House

Thank you so much for your kind review. Your mum was an absolute pleasure to look after, with a smile that lit up the room. We were lucky to have her here.

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Review from Juliet S (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Hermitage House for nearly 6 months and it was the best decision we have ever made. He has been happy and content from the day he arrived from down south and could not have been made to feel more welcome. The care he has received from all members of staff is second to none and
nothing is too much trouble. The minute you walk into Hermitage House you feel a warm and homely atmosphere, the handyman putting up pictures, and being able to bring two bookcase cabinets from home my father requested has made my father's room really feel his own.
I could not recommend highly enough this care home.

Reply from Lynn Cumming, Manager at Hermitage House

Thanks very much for your very kind review, your Dad is a delight to care for.

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Review from Denise L (Niece of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say apart from delighted at the care my aunt has received from staff at Morar Living (Hermitage House). Every one of them have been lovely, kind and caring. They show a genuine interest in her wellbeing. After a horrible experience at her last care home, where she was neglected and ignored,
it has brought relief to us all that she finally is getting her dignity back. The review isn't long enough to thank you all for a wonderful place to live.

Reply from Lynn Cumming, Manager at Hermitage House

Thanks very much for your kind review, we are so pleased to be able to make a difference. It's a pleasure looking after your aunt.

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Review from L N (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend highly enough!
Having had to make the very difficult decision to placing Mum in a nursing home, the Management team at Hermitage House and the care team couldn't have made the transition any easier. The personal touches from the girls, the genuine care shown, regular updates given
have been invaluable. The whole team are lovely, friendly and approachable, nothing is too much trouble!
Beautiful rooms, super modern decor with all the up to date equipment required in a central location is perfect.

Reply from Lynn Cumming, Manager at Hermitage House

Lindsey thanks so much for your kind review. It's so nice to hear and I will be sure to pass this lovely feedback onto all the staff.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Hermitage House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Hermitage House is calculated as follows: ( (160 Excellents x 5) + (8 Goods x 4) ) ÷ 168 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hermitage House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 14 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Lynn

Lynn Cumming

Job Title: Care Home Manager

Joined: 2022

Welcome to Hermitage House in Helensburgh. My Name is Lynn Cumming and I am the Care Home Manager. I have been extremely lucky to be part of this amazing home since its opening in Jan 2022. I and my staff have had the privilege of being involved in the commissioning of a brand new luxury care home.


Here at Hermitage House, our main focus is on our residents, and we are very passionate about providing excellent standards of care. Our stunning home combined with our excellent staff allows everyone to get the very best out of life. We encourage our residents to enjoy and maintain a full and active lifestyle.


I have been nursing for over 15 years and found my passion for working with the elderly, Care Homes are where I have spent the duration of my working career devoting time to training and developing staff members. This is most definitely my biggest achievement to date. I am passionate about being able to offer staff the opportunity to progress in their career in a job that they enjoy, which more importantly improves the quality of care.


We provide long term, short term, dementia, palliative, and respite care.


Should you require any information about Hermitage House or are interested in the service we provide please contact me or my team.


At Morar, we also offer a wide range of care roles and are always delighted to hear from individuals who are passionate about caring for others and providing the highest quality service. If you would like to embark on a career in the care sector then please get in touch today, we’d love to hear from you.

Frequently Asked Questions about Hermitage House

What types of Care is Hermitage House registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hermitage House have?

There are 64 Single Rooms.

What are the Facilities & Services at Hermitage House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hermitage House to the centre of Helensburgh?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hermitage House to verify any information. View our terms and conditions. Hermitage House has an Enhanced Service - more info.