






Morar Living is proud to present Hermitage House, a thoughtfully designed care home in Helensburgh. Created with comfort, dignity and wellbeing at its heart, Hermitage House offers a welcoming setting where people can truly feel at home while receiving high-quality, person-led care.
The home has been carefully developed to provide both style and substance, combining elegant surroundings with a strong focus on individual choice and independence. Every detail reflects a commitment...
Care Provided by Hermitage House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Standard fees cover a wide range of high-quality services designed to support residents’ comfort, wellbeing, and daily living. This includes all meals and refreshments, housekeeping, laundry, personal care, and access to a full programme of activities and events. Residents also enjoy full use of all communal lounges, dining areas, landscaped gardens, and on-site amenities.
In addition to the standard offering, there are optional extras available to enhance the resident experience. These may include services such as hairdressing, chiropody, newspapers, or certain one-to-one outings and entertainment. These are charged separately, giving residents the flexibility to choose the services that suit their preferences.
In some cases, if a resident or their family chooses additional features such as a larger room or upgraded facilities, a top-up payment may be discussed. All fee details are clearly explained in advance, and the team is committed to making all financial information transparent, supportive, and easy to understand.
The price(s) shown are provided by the care home. Contact Hermitage House for full pricing details and T&Cs.
Contact Hermitage House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week (if you are over the age of 65) and Free Nursing Care funding of up to £117.10 per week. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Morar Living
- Private Owned
Person in charge
- Katriona Hegarty(Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: -1
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time, 24 hours a day, 7 days a week. There is no need to book in advance or contact the home before arriving. Family and friends are encouraged to visit whenever it suits them and their loved ones. Communal areas and outdoor spaces are available for residents and their visitors to enjoy during their time at the home.
Parking
- Ample on-site parking for all visitors, making access to the home straightforward and convenient. The parking area is located within the grounds of the home, ensuring that visitors do not need to park off-site or walk long distances. Designated disabled parking bays are available close to the main entrance to support those with mobility needs. All parking is free of charge and available at all times. The on-site parking is clearly signposted and easily accessible, helping to provide a smooth arrival experience for family, friends, and other guests.
Hermitage House Reviews (32)
Hermitage House has a Review Score of 9.9 (9.900) out of 10, based on 17 reviews in the last 2 years.
Over all time Hermitage House has 32 reviews.
My father has been a resident in Hermitage House for nearly 2 years and the level of care has been excellent. He has complicated health needs and these are all addressed in a very professional manner. The staff are wonderful and treat him with respect and dignity. Everyone is very friendly and supportive. I cannot recommend Hermitage House highly enough.
Your...
Kat (Manager) and Debbie (Deputy Manager) makes everything so easy, from form filling to day to day running, Holly is your first point of contact, she always has a smile and is so happy to help.
Mum is on the second floor, where Ellis Charlene and Ashley lead an amazing team where nothing is too much trouble, the activities ladies (Siobhan and Alison) arrange a wealth of activities.
John (the Handy man) could not do enough to help, nothing is a problem.
Over all we as a family could not think of a better place for Mum to be in.
We are delighted to hear that you feel your mum is well supported and cared for. Our team works hard to create a warm, respectful, and comfortable environment for everyone, and it is incredibly rewarding to...
Management team very helpful and understanding. From my initial contact with the care home and a total understanding of the difficult position I was in trying to look after my sister the manager arranged a visit for me and my family to visit the facility and see what options were available to me.
Fortunately a room became available a short time after and this gave me a very difficult and emotional decision to make.
When my decision was made and the staff were made aware of what was happening, the admittance took place, under very difficult circumstances, this was handled very professionally by the relevant staff, who made it happen.
I am now in a situation whereby I know now it was the right decision, although again I may add probably one of the hardest decisions I have ever had to make.
It gives me comfort knowing that my sister is safe and secure, being well looked after.
Thank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience. It means a great deal to our entire team to know that our care, compassion, and commitment have had a positive impact. Providing a safe, supportive, and homely environment for...
I have never been in a care home like Hermitage House and feel so lucky my family member managed to secure a space there to be cared for.
Knowing I want to visit my mum often makes this a better experience when the environment seems calm and friendly and the staff can never do enough.
They extra activities on offer break up the week for residents and can bring joy to them and their families.
I feel part of Hermitage House family and couldn't be more grateful for all the hard work everyone delivers to make this care home one of the best in my opinion.
Thank you so much for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with our care home. Providing high-quality, compassionate, and person-centred care is at the heart of everything we do, so it is incredibly rewarding to receive such kind feedback....
My Mum has been a resident at Hermitage a house for 3 months now. Words cannot describe how grateful we are as a family for the level of care that mum receives day in day out. The facilities and staff at Hermitage House are amazing and a credit to Morar Living.
Thank you so much for your kind words and for taking the time to share your positive experience with our home. We are truly delighted to hear that you were pleased with the care and support provided. I will be sure to share this with the team.
Mum recently moved in after struggling to cope at home. Staff and management instantly made her feel at home. The rooms and amenities are fantastic. Staff are friendly and on site nurses always reassure my mum with any changes to her medication. Highly recommended.
Thank you very much for your kind words and positive feedback about our home and team. It truly means a lot to us. I will b e sure to share your comments with our dedicated staff, who will greatly appreciate your recognition.
Despite resistance from my dad initially, he's settled really well and I believe this is down to the lovely, caring attitude of all the staff we've come across. It's clear that his care is provided to a really high standard and staff work really hard to make him feel valued and respected. There's lots of activities/social opportunities for him to join in with which was really important for us and has helped him to feel happy. The home itself is beautifully presented and very clean and most importantly the staff are excellent at what they do. I couldn't have asked for a better environment for my dad.
We are delighted to hear that you are happy with the care and support provided. Our team works incredibly hard to create a warm, safe and welcoming environment, so your feedback truly means a lot to us.
I will be sure to share your lovely comments with the staff
Thank you again for your trust and support.
It is such a difficult decision to move a beloved parent into a care home but the staff at Hermitage House really put my mind at rest. A lot of attention is put in for people with dementia including a sensory room that dad enjoys (it doubles up as a nice quiet sitting room), books with old photos of local areas, baby dolls and a pram. There are lots of staff around all the time and everyone has gone above and beyond in making dad welcome and reassuring us too. When he fell ill it was picked up by nursing staff and handled appropriately which is a weight off our minds.
Rooms and grounds are beautiful. Menus are appetising and having seen the food it looks as good as it sounds. Also little mini bars in each wing so residents and visitors can grab snacks or water when they need. Whenever I see staff with other residents I see them talking kindly and with genuine warmth.
We are delighted that your dad is happy and enjoying the environment, and your comments about our staffs care and kindness mean a...
Hermitage House is a fabulous care home. It is a very difficult decision to put your vulnerable loved one in the care of others but Hermitage House made it so easy. The attention to detail, caring staff & beautiful surroundings were amazing. We can't thank the staff enough for giving my mum the wonderful care and attention she needed. Thank you!
Thank you for your kind review. It means so much to us at Hermitage house
This is a lovely modern care home. It is airy, and the rooms are large and clean. The staff are kind, compassionate and incredibly understanding & tolerant. They provide a wonderful level of care to the residents and their relatives.
thank you so much for your kind review, and for taking the time to do so.
The staff are outstanding - kind, skilled, and always going the extra mile. The manager is approachable and operates an open-door policy, so any suggestions or concerns are dealt with quickly and effectively.
The clinical lead and team leaders listen closely and involve both residents and families in care planning. Mum has very complex needs, including severe aphasia and physical disability, but the team has supported her to enjoy the best possible quality of life and independence. They've welcomed input from physiotherapists, neuropsychologists, and occupational therapists, ensuring truly personalised care.
We feel very lucky to have found Hermitage - it gives us real peace of mind.
Thankyou for you lovely kind review, this means so much to the hard working staff, we really appreciate you taking the time to leave a review.
The staff are amazing so kind and so caring. Could not wish for my mum to be in a better place in her later years. She's safe well cared for and treated with the utmost dignity. Thank to you all at Hermitage House.
My experience regarding my father at the care home so far has been excellent giving a homely environment with the staff going beyond the call of duty.
thank you so much for taking the time to leave such a kind review.
My Granny was admitted to Hermitage House recently. I have never been a care home environment before and was worried. I shouldn't of worried the staff were warm and inviting and my Granny was well cared for and looked the best she had in months. Staff took the time to find about her likes and dislikes. While visiting i found the staff to be engaging and very aware of non verbal ques from my Granny
Thank you very much for your kind review, very much appreciated by us all here at Hermitage House.
My father has lived in Hermitage House for nearly 3 years. He frequently says "aren't we lucky that Hermitage House opened at just the right time". Dad has always had very high standards, and he (and I) are very impressed with every aspect of Hermitage House: the staff & management, building/accommodation, facilities, food, etc.
All staff (carers, nurses, cleaners, handyman, receptionist, laundry etc) get know the residents very well. And Dad enjoys his chats with them. He is invited to go on outings and join in the many activities that are on offer, but if he doesn't want to join in, he is never forced to do anything he doesn't want to. They treat residents as individuals.
The manager's office door is always open, close by the front door. No appointment ever necessary. Residents and relatives are always greeted with a welcoming smile, and we are made to feel that our opinions and suggestions are always welcomed. I cannot recommend Hermitage House enough. 5-star 10/10
Thanks so much for your lovely review and taking the time to write this. This means so much to all our staff.
When I was no longer able to care for my mum's needs at home I visited numerous care homes in the area. Hermitage House was stunning, the staff were warm and inviting, the manager eased my worries and concerns. I also looked into the care inspectorate reports and was very impressed at the high grading and feedback. My mum has now been in Hermitage House for a month and has settled well. Staff have got to know her routine and personality and have made me feel at home while visiting and at ease when leaving that my mum is safe and happy.
Thankyou so much for your lovely review, this means so much to us all here at Hermitage House
Grandma is staying here. This is a very homely place. Staff are welcoming and comforting whilst being attentive. It's very clean. The activities are amazing. My granny especially loves the monthly singers.
Thank you very much for taking the time to write this kind review.
My grandmother is a resident at Hermitage House and she is receiving the best care. The facilities are clean and safe which eases our minds. The staff are always friendly helpful and above all very caring. I highly recommend Hermitage House if anyone is looking for somewhere for a family member.
Thanks very much for your kind review this means a lot to us all at Hermitage House.
Both my parents are in Hermitage House and as a family, we absolutely love it and very much feel that our parents are getting the best of care. The staff are so helpful and friendly and nothing is too much trouble.
Your parents are wonderful people and are a delight to care for.
Hermitage House is an exceptional care home. My father resided with them for the last two years, joining them not long after the home opened. The care staff and support team are amazing, their compassion and care of my father, particularly in his last few weeks/days was outstanding. Staff went above and beyond to make sure his needs were taken care of, even going the extra mile to heat his food up extra hot as he always liked it!
Thanks so much for your review, it means a lot to us all, your dad was a pleasure to look after.
Regulatory Rating
Care Inspectorate (CI) Rating
Date: 29 January 2026- How well do we support people's wellbeing?Very Good
(5)
- How good is our leadership?Very Good
(5)
- How good is our staff team?Very Good
(5)
- How good is our setting?Very Good
(5)
- How well is care and support planned?Good
(4)
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hermitage House.
There are no upcoming events for Hermitage House.
Awards / Recognitions (4)
- 13 Jun 2026Recipient: Morar Living
- 13 Jun 2026Recipient: Morar Living
- 08 May 2026Recipient: Morar Living
Meet the Team (3)

Kat is our Care Home Manager, guiding the entire team in delivering seamless, high-quality nursing care across the board.
She is committed and highly professional who consistently going above and beyond for both Residents and colleagues.
With over two years of dedicated service to Hermitage House, Kat gives 100% to her role every single day, ensuring excellence in everything she does.

Debbie has worked in care homes since leaving school and has always been passionate about providing the highest standard of care and support to Residents.
Debbie joined Morar Living in April 2022 and is proud to have worked her way up through the organisation to her current role as Deputy Care Home Manager in Hermitage House.
She is passionate about supporting and developing our team, promoting high standards of person-centred care, and creating a positive environment for both Residents and colleagues.
She is committed to continuous learning and strives every day to ensure our Residents receive the best possible care and quality of life.

Holly is our dedicated Front of House Receptionist and Administrator, proudly running our reception with professionalism and care.
With over two and a half years’ service at Hermitage House, she has become a valued member of our team.
Holly is the friendly, welcoming face that greets all our visitors, ensuring everyone feels comfortable and supported from the moment they arrive.
Frequently Asked Questions about Hermitage House
What types of Care is Hermitage House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hermitage House have?
There are 64 Single Rooms.
What are the Facilities & Services at Hermitage House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hermitage House to the centre of Helensburgh?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hermitage House to verify any information. View our terms and conditions. Hermitage House has an Enhanced Service -more info.