Hermitage House

102a Sinclair Street, Helensburgh G84 7RX
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10 25 Reviews
  • Hermitage House, Helensburgh
Morar Living is delighted to announce they have now opened their newest £m five star luxury care home, Hermitage House in Helensburgh.

Morar Living, part of Simply UK, is now accepting new residents.

The advanced and exceptional design resembles a five star hotel which isn't like a regular care home. Morar Living prides itself when it comes to care, service, standards and resident satisfaction, providing five star excellence at all times.

The spectacular development accommodates 64 bedrooms, which in regards to their spacious element are alike to an apartment.

Hermitage House has remarkable features such as bistros, drawing rooms a hair salon, private gardens, several lounges and a number of private dining areas. Five star chefs will also be onboard everyday to provide fresh gourmet meals and snacks based upon the residents' individual dietary requirements and preferences.
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Care Provided by Hermitage House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

** All fee's are subject to care and nursing requirements **

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lynn Cumming (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Onsite Parking

Hermitage House Reviews (25)

10

Hermitage House has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years.
Over all time Hermitage House has 25 reviews.

Overall Experience
  • 25
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Date Published
  • 25
  • 8
  • 10
  • 13
  • 12
Reviewer Connection to Hermitage House
  • 11
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Denise L (Niece of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say apart from delighted at the care my aunt has received from staff at Morar Living (Hermitage House). Every one of them have been lovely, kind and caring. They show a genuine interest in her wellbeing. After a horrible experience at her last care home, where she was neglected and ignored,
it has brought relief to us all that she finally is getting her dignity back. The review isn't long enough to thank you all for a wonderful place to live.
Reply from Lynn Cumming, Manager at Hermitage House

Thanks very much for your kind review, we are so pleased to be able to make a difference. It's a pleasure looking after your aunt.

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Review from L N (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend highly enough!
Having had to make the very difficult decision to placing Mum in a nursing home, the Management team at Hermitage House and the care team couldn't have made the transition any easier. The personal touches from the girls, the genuine care shown, regular updates given
have been invaluable. The whole team are lovely, friendly and approachable, nothing is too much trouble!
Beautiful rooms, super modern decor with all the up to date equipment required in a central location is perfect.
Reply from Lynn Cumming, Manager at Hermitage House

Lindsey thanks so much for your kind review. It's so nice to hear and I will be sure to pass this lovely feedback onto all the staff.

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Review from Louise M (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care from all staff at Hermitage House is exemplary and the ambience, food, and environment are all outstanding. Nurses and Carers update an App many times a day, which as next of kin we are to able view the care notes. You may expect to only see medical updates, however, also included, for example,
"Settled in room with feet up, a cup of tea, slice of cake and reading his newspaper. Relaxed and content today." Both my parents are residents and they appreciated chef visiting to discuss their favourite dishes. The staff member looking after Maintenance has helped to hang numerous pictures in their rooms, along with tune TVs. Being located beside a park gives an opportunity for a lovely short walk.
Reply from Lynn, Manager at Hermitage House

Thanks so much for your excellent review. Staff really appreciate this, and it's so nice to read. It makes our jobs so worthwhile. It's a pleasure to look after both your parents.

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Review from V R (Daughter of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the care and support Hermitage House and its staff offer my parents. All staff without exception are professional, empathetic and respectful. I cannot recommend it more highly.
Reply from Lynn, Manager at Hermitage House

Thanks so much for taking the time to review our home. It is a pleasure to be able to care for your parents and I am so glad they have settled so well.

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Review from Kirsty M (Granddaughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran has been in hermitage house for 5 weeks and the carers and nursing staff have been absolutely incredible! From getting to know Gran and updating us on the smallest of things to settle your mind! My gran was unsure about going into a care home and now she sees it as her own. From the handyman
to the manager, the staff are perfect! The handyman goes above and beyond to make the residents feel like their rooms are their own! They have an app that updates you on their care plan and the rooms and cleanliness are 5 stars, feels more like a hotel than a nursing home!
Reply from Lynn, Manager at Hermitage House

Hi thanks so much for taking the time to give us this lovely feedback its really nice to hear that you are happy with the care your gran is receiving. I will pass this over to the team who will really appreciate this. Thanks again Lynn

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Hermitage House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.994 for Hermitage House is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hermitage House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 14 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Lynn

Lynn Cumming

Job Title: Care Home Manager Joined: 2022

Welcome to Hermitage House in Helensburgh. My Name is Lynn Cumming and I am the Care Home Manager. I have been extremely lucky to be part of this amazing home since its opening in Jan 2022. I and my staff have had the privilege of being involved in the commissioning of a brand new luxury care home.


Here at Hermitage House, our main focus is on our residents, and we are very passionate about providing excellent standards of care. Our stunning home combined with our excellent staff allows everyone to get the very best out of life. We encourage our residents to enjoy and maintain a full and active lifestyle.


I have been nursing for over 15 years and found my passion for working with the elderly, Care Homes are where I have spent the duration of my working career devoting time to training and developing staff members. This is most definitely my biggest achievement to date. I am passionate about being able to offer staff the opportunity to progress in their career in a job that they enjoy, which more importantly improves the quality of care.


We provide long term, short term, dementia, palliative, and respite care.


Should you require any information about Hermitage House or are interested in the service we provide please contact me or my team.


At Morar, we also offer a wide range of care roles and are always delighted to hear from individuals who are passionate about caring for others and providing the highest quality service. If you would like to embark on a career in the care sector then please get in touch today, we’d love to hear from you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hermitage House to verify any information. View our terms and conditions. Hermitage House has an Enhanced Service - more info.