Hilltop Lodge

White Lane, Chapeltown, Sheffield S35 2YH
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9.8 27 Reviews
  • Hilltop Lodge, Sheffield
Hilltop Lodge is situated on a leafy residential street just outside Chapeltown, Sheffield. It provides residential, nursing, respite, dementia and palliative care for up to 61 residents.

The home was refurbished in November 2019 and includes en-suite bedrooms, a restaurant-style dining room and spacious lounge. Meals are nutritionally balanced and prepared in the home’s kitchen. Individual dietary needs are catered for.

Group activities are encouraged, with the home boasting a cinema, hair salon, garden room and café. Each individual can also choose one-to-one activities with the help of a dedicated activities coordinator. There is easy access to bus routes and a railway station.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

Additional services such as hairdressing will be charged separately.

These prices are only a guideline, please contact Hilltop Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Cross (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Room Information

  • Single Rooms (61)

Hilltop Lodge Reviews (27)

9.8

Hilltop Lodge has a Review Score of 9.8 (9.787) out of 10, based on 11 reviews in the last 2 years.
Over all time Hilltop Lodge has 27 reviews.

Overall Experience
  • 21
  • 5
  • 0
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  • 1
Date Published
  • 27
  • 3
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  • 11
  • 16
Reviewer Connection to Hilltop Lodge
  • 14
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 27, showing 21-27
Review from Kim S (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I do not recommend this home at all and as a result of that, I give it 1 star.
Due to all experiences, I had when my father was a resident.
No communication .
Constant staff turnover and agency staff employed of very poor standard.
If I could leave zero stars I would.
Management was nonresponsive
to any issues I had. They would listen but nothing was done, problems were still ongoing.
Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for taking the time to review our home, we are very sorry to hear that you feel your experience was not a positive one.

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Review from Stephen C (Husband of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was able to visit my Wife for the first time in 20 weeks after the change in Government guidelines. The booking was easily done online and I received reminders and all relevant information. On arrival, I was taken step by step through the testing procedures and visiting protocol.
My Wife has been
in Hilltop Lodge since July and I have not been able to go inside the building due to COVID-19. However what I can say is that I am kept informed of any issues, my Wife always looks clean, tidy and content and you always get the sense that the home is well run and on top of its game.
I have mainly dealt with the same staff throughout this time which is another big plus. Hopefully when restrictions are relaxed completely, family will be able to help take some of the strain off the overworked staff.
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Review from M L (Wife of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Hilltop Lodge for only 2 weeks for end of life care. It was a particularly difficult time because of Covid 19. The staff could not have been more kind, considerate or helpful. The Covid security was excellent and it allowed me to be with my husband when he passed away.
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Review from Natalie D (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my mum was only at Hilltop View for a short time before she passed away - her stay there was very comfortable. All the staff that we met were extremely kind and considerate and although we couldn't visit much due to Covid-19, the staff kept us informed reassuring the family of any updates.
A big thank you to everyone at Hilltop View.
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Review from Francis H (Husband of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run home with caring staff and carers. Could do with a little more activity staff as there's only one at the moment and the residents need activity games etc to happen.
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Review from Diane S (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care provided at Hilltop Lodge is good, but with room for some improvement.
I feel the new management are working hard to improve the level of care for residents. The manager had organised bi-monthly meetings with relatives which I feel is a positive step and makes relatives feel as if
they are being listened to.
The care shown by the majority of the members of staff is very good and they have good relationships with residents.
I do feel that sometimes my mum is not dressed appropriately for the weather, sometimes overdressed for a warm day and vice versa. I feel that her personal care is not always as good as it good be with regard to teeth being brushed and hair washed.
I would also like further access to outside space in warm weather as I feel my mum spends too much time indoors.
However, on the whole, the care is good.
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Review from G B (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care taken.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Hilltop Lodge is calculated as follows: ( (115 Excellents x 5) + (15 Goods x 4) ) ÷ 130 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.902 Points relating to the number of positive Reviews for Hilltop Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 11 Positive Reviews ÷ 12.2 = 0.902
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

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