Hyllden Heights

Tonbridge Road, Hildenborough, Tonbridge TN11 9HJ
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9.9 41 Reviews
  • Hyllden Heights, Tonbridge
Situated in Hildenborough near Tonbridge in Kent, Hyllden Heights care home is a purpose-built care home offering 76 private, en-suite rooms, as well as carefully designed living spaces across the home, including an entertainment suite, hair salon and barbers with a nail room, arts and crafts room, therapy room, private dining room and beautifully landscaped garden areas.

The home offers personalised care plans that are designed to meet each resident’s unique needs and preferences. With experienced and well-trained staff, superb facilities, and a diverse range of daily activities, Hyllden Heights is a beautiful place to call home.

Hyllden Heights is part of Oakland Care. Oakland Care is the first care home group in Britain to be awarded the King's Award for Enterprise in Sustainability 2026. Oakland Care was also recognised as a Top 20 Mid-Sized Care Home Group in 2026, 2025 and 2024.

Care Provided by Hyllden Heights

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1930
  • Self-Funded Residential Dementia Care: from £1990
  • Self-Funded Nursing Care: from £2050
The price(s) shown are provided by the care home. Contact Hyllden Heights for full pricing details and T&Cs.

Contact Hyllden Heights to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Hyllden Heights to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laurence Thurlow (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Parking on and off site.

9.9

Hyllden Heights has a Review Score of 9.9 (9.896) out of 10, based on 22 reviews in the last 2 years.
Over all time Hyllden Heights has 41 reviews.

Overall Experience
  • 40
  • 1
  • 0
  • 0
  • 0
Date Published
  • 41
  • 16
  • 17
  • 22
  • 19
Reviewer Connection to Hyllden Heights
  • 16
  • 9
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Vince S (Son of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how well Dad has happily settled into the home. We cannot fault the service and care provided, and we enjoy our regular visits. The staff and facilities are excellent.
Reply from Louise Groves, Client Relations Assistant at Hyllden HeightsThank you very much for your lovely review of our home. I will certainly pass this on to the team as this means a lot and shows our great team their work is appreciated by all. I do know that the team are very fond of your dad too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Hyllden Heights is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Hyllden Heights is calculated as follows: ( (237 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 259 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hyllden Heights is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

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Meet the Team (4)

Laurie

Laurie Thurlow

Job Title: General Manager Joined: 2025

Although I have been an acute trauma and orthopaedic nurse of 47 years in the RAF and NHS, I made the voluntary transition into the care sector seven years ago following a short career break when my father became unwell. This has been a very rewarding career move, resulting in me taking on the General Manager role at Hyllden Heights in March 2025. Our assurance to you is that the team at Hyllden Heights will always put the resident central to everything we do. Our ethos and core values are care, standards, respect and mindfulness, but more than anything, we are family.

Claudiu

Claudiu Lucean

Job Title: Care Services Manager Joined: 2024

I joined Oakland Care in October 2019 at our Lambwood Heights Care Home in Chigwell and have since gone from strength to strength. I have over seven years of experience working in the Social Care sector, previously as a Paramedic Nurse in my home country of Romania. I am passionate about working in Social Care as it allows me to ensure our residents are safe, and cared for and all their care and clinical needs are met. I also enjoy the interaction with our residents and relatives on a daily basis. I am passionate about my work as I can help people in need to live a happy, safe and independent life where everyone is treated individually, and their quality of life is maintained. In my spare time, I enjoy playing tennis, and football, socialising, visiting new places and discovering new cultures around the world.

Michael

Michael Marley

Job Title: Senior Client Relations Manager Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Hyllden Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Louise

Louise Groves

Job Title: Client Relations Assistant Joined: 2022

After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed into the family, and I love coming to work every day. Outside of work, I enjoy spending time with my family and going on holidays.

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