Jubilee Care Home

Jubilee is a care home and not a nursing home, it would appear Dad was in the wrong type, they do not cater for nursing at all. This home has failed many times with the short time our dad was there. Sadly Dad passed away shortly after this preventable accident.

The care she received was first class. The team treated her like family, and we were always confident she was receiving the best care possible. Both the medical and personal care was exceptional. They listened to her wished and respected them. Thank you, team.

His room is always clean and tidy.

The rooms are excellent and the cleanliness is superb. the cooking and laundry give an excellent service.

I definitely would never leave a precious loved one in this home. My father was placed here as emergency respite. Within 24 hrs he had fallen. I was never contacted as his next of kin which I understand should be an essential protocol, especially when a person is on blood thinners. Neither was an ambulance called for. My poor father's back was all bruised. There is a major issue with too few staff, especially at night. This place is an accident waiting to happen. Very unprofessional manager who seems clueless as to what is expected of her in terms of her responsibilities in running a care home. No thorough care plan was ever completed thus my father's needs were not taken care of properly. Having spent the best part of an hour providing details to the deputy manager of my father's needs and the fact he must have a soft diet to prevent chocking they brought him the biggest sausage out on a plate uncut. By good fortune, I was there at the time. Don't leave a loved one here!

The day I visited my relative, she was distressed with her treatment of painkillers. My relative has her mental capacity and knows when she has been given painkillers. She suffered all night in pain because her prescribed painkiller were written down as prescribed but not given.

Jubilee Care Home is extremely pleasant and welcoming. The staff, right from the manager all the way to the care staff, are lovely people. They are approachable, friendly and just simply fantastic. Jubilee Care Home staff for more than I could ever have expected. The home itself is well maintained and clean. During the difficult time of Covid and had window visits, the staff always had time to reassure us that everything was ok. Always doing different activities with the residents. Overall, an extremely pleasant and fine place. Would recommend this home. Everyone is amazing.

From what I have seen of the care home so far, the facilities and staff are very good.

After briefly seeing my husband's room upon entering the home and noticing the care attitude of staff gave me hope that my husband would be happy there and receive a high standard of care and respect. My thoughts were confirmed after dozens of subsequent window visits, my only time with him because of covid restrictions. He assured me he was in the best place as he realised he could not be at home. I was also made to feel comfortable by staff on these visits who waved or took time to have a few words which reassured me at a most stressful time in my life. They make me feel as if I belonged to their Jubilee family, for which I shall be forever grateful, especially for the love and care they showed my husband in his last months.

Excellent care, friendly staff and good food.

My mother-in-law was admitted to Jubilee Care Home in March 2020 due to her no longer being safe to live at home. Mum soon settled and although we could not visit inside the home due to Covid, the staff ensured we kept in touch with Mum, visiting at the window whenever we wanted, social distance visits when possible, videos and photographs of Mum taking part in the wide variety of activities that are always on offer. Was so comforting to see Mum singing, dancing and generally enjoying herself. You could see that Mum totally trusted the staff by the way she looked at them. Unfortunately, Mum passed away on 30th November, the staff could not have given her more care, compassion, and love. They also ensured we as a family were supported during this time. We will never be able to thank staff enough for their care of Mum - they were not only her carers but became her extended family. I would highly recommend this home for anyone needing care.

I can't thank Jubilee enough for the care they have given my grandma. When she first moved in nearly a year ago my grandma had given up on life but since been in Jubilee I've never seen her as happy as what she is now. They do amazing activities with the residents and are always having fun so a big thank you to you all for making my grandma happy again.

My mum went into Jubilee Care Home in March following a decline in her general health. I cannot thank the staff enough for their care. Mum took a while to settle in but once she had, they involved her in all the activities including bingo, karaoke, parties and numerous activities to keep all the residents stimulated. Mum always appeared well dressed and clean. Unfortunately, due to Covid, we have never been allowed into the building to see Mum (the safety of the residents was obviously paramount) but we could drop by at any time to wave to Mum through the window. Unfortunately, Mum passed away on the 30th November. Over the preceding few weeks, the staff were absolutely amazing and supported Mum and all the family through this very upsetting time. I would not hesitate to recommend the home.

Our Mum has been in Jubilee for 12 months now and we couldn’t be happier with the care she is receiving. The staff were amazing before Covid, but since have gone over and above in so many ways to keep all the residents occupied and happy. They have parties for everything and celebrate every event with singing, dancing, dressing up etc. All this whilst maintaining a first-class caring/nursing environment. We are always kept up to date and contacted if needed. Having Mum in such a fabulous home has given us massive peace of mind as a family. Cannot praise everyone enough. It is always a happy, fun atmosphere and would recommend to anyone needing this kind of care.

Although in lockdown I get regular contact with mum via facetime which is really comforting. Mum has been in Jubilee for 3 months, was previously in another care home. Mum now looks much happier always look nicely dressed and well cared for. The staff are so friendly and professional and look as though they are enjoying their work. The home itself is immaculately clean and well furnished a credit due to owners and management staff.

The amazing, caring qualities of the staff are reflected in the enjoyment and fun expressed by the residents whether in singing, dancing, gardening or just smiling. This is more than a care home it is an extended family. Very welcoming to residents and families.

A big thank you.

Due to the pandemic, it has been difficult to talk with Mum but I have chatted with her, she assured me she was ok and well cared for.

The care is amazing. The activities are excellent. The food and drink are first class. The cleanliness of my uncle and the home is amazing. The staff:- home manager, admin, carers, senior carers, nurses, activities coordinator, chefs, cleaners, handymen and anyone else I may have forgotten are all amazing. We cannot thank you enough for the excellent care.

My father went into Jubilee Care Home at the beginning of the year, a very hard and difficult decision for us to make as a family. We had no need to worry as my father has been treated with the utmost respect and dignity. All the staff are amazing with all the residents, and in these difficult times with Covid-19 have made sure we have contact with Dad, either by phone/video call or letter. Amazing!