Meadowbrook Care Home

Mountbatten Way, Bishop's Stortford CM23 4SX
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9.9 27 Reviews
  • Meadowbrook Care Home, Bishop's Stortford
Welcome to Meadowbrook Luxury Care Home, located in the charming historic market town of Bishop’s Stortford.

Offering residential care and dementia care on a permanent or short stay basis.

The home prides itself on delivering five-star service, unparalleled hospitality, and cutting-edge facilities. Residents can enjoy a variety of amenities including an onsite Bistro, a cinema room, a private dining room, and a health spa, all designed to offer a truly luxurious living experience.

Transparency and fairness are the cornerstones of the philosophy at Meadowbrook. Part of the Connaught Care Collection, the complete care package encompasses exceptional care, engaging activities, and gourmet meals and beverages, all with no hidden costs. Moreover, Connaught Care ensures superior service by employing 25% more caregivers than its competitors, ensuring an outstanding experience for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1763
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1913

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Meadowbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Laura Adams (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Transport can be provided to view the home if required. No visiting restrictions. Families and friends may visit at any time.

Parking

  • Plenty of parking.

Meadowbrook Care Home Reviews (27)

9.9

Meadowbrook Care Home has a Review Score of 9.9 (9.873) out of 10, based on 27 reviews in the last 2 years.
Over all time Meadowbrook Care Home has 27 reviews.

Overall Experience
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Date Published
  • 27
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Reviewer Connection to Meadowbrook Care Home
  • 11
  • 5
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  • 1
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  • 1
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Total of 27, showing 21-27
Review from Sally H (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the stage when you realise a home is the next stage for one of your parent's care is a very difficult and overwhelming time. From the moment we visited Meadowbrook Care Home we knew it would be the right place for dad. The noticeable difference that puts it above the other care homes in the
local area is the team. From our initial enquiry Deputy Manager was so patient and kind answering all our worries and woes giving us the reassurance that they could meet dad's needs. Then every staff member we have met since dad joined Meadowbrook, from reception to the care team to the cooks and housekeeping are welcoming, kind and genuinely care for the residents. With an open door policy for visits, you get to see the care home in action and it's truly lovely. A most deserved five star rating.
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Review from Caroline C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meadowbrook ensured that we all had a memorable time celebrating Mum's 90th Birthday which kicked off with a wonderful champagne breakfast and then a Chinese Meal on Saturday evening in the private dining room. It was a very special time with many happy memories.
Thank you to all the team at Meadowbrook.
Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care Home

Thank you so much for your kind feedback, we are absolutely delighted you had the best experience- you deserve it! On behalf of the manager and The Meadowbrook Team, thank you ever so much.

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Review from A C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise all the staff enough at Meadowbrook.
We're treated like one of the family and feel so secure that Dad is in safe hands. We're so appreciative of everything they do.
Thank you so much for your wonderful care and hospitality.
Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care Home

Thank you so much for your kind feedback, we are absolutely delighted you feel this way. On behalf of the manager and the Meadowbrook Team- thank you ever so much.

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Review from Sian R (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad recently moved into Meadowbrook and from the moment he arrived he really couldn't have received any better care. The home has such a lovely feel as soon as you walk through the doors and all the staff are so kind and caring and nothing is too much trouble. The home is beautiful with all beautifully
decorated rooms. The bistro area is lovely to have a coffee or something to eat when Dad has visitors and the food the residents have is delicious and beautifully presented and family and friends are welcome to stay for meals too which is lovely. The home always has plenty of different activities to join in with as well as organising trips out. The staff not only look after Dad but they really look after us when we are visiting and make us feel so welcome. I feel very lucky that Dad is in such a lovely home and being so well looked after!
Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you for your kind feedback. I look forward to sharing it with the team.

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Review from K C (Granddaughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meadow Brook and their team are truly amazing! We have been visiting our 90-year-old grandmother who is in for 3 weeks after surgery. We have been made to feel so welcome on every visit, the social communal areas are inviting and comfortable and her room is spacious including a stunning g bathroom and
all the little extra touches of comb, razor, cleansing products provided!
The food they provide is nutritious and meets her needs.
We are always welcomed by caring staff who will do anything for you and her and keep us hydrated very well whilst there.
The staff member and her hospitality team are incredible, and even provided us with a 3-course meal for 11 of us to celebrate her 90th birthday yesterday evening.
All the other residents there are constantly having attentive care also anytime we are there, from sitting and doing puzzles with them, watching a film together with them or just generally chatting and keeping them entertained.
We couldn't be happier and want to thank everyone so much.
Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you so much for your kind words. It is always great to receive feedback. I look forward to sharing your comments with the team!

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Review from Graham G (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we contacted them they could not have been any more helpful putting our minds at ease. The accommodation and facilities are superb. The day my dad went in we had a family meal in the private dining room the food was excellent and the staff couldn't have been any more helpful. I would
highly recommend a visit if thinking of a place for respite or a permanent home. 5 stars all around.
Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you for your kind review. We are thrilled that you are happy with Meadowbrook. I look forward to sharing your comments with the team.

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Review from M G (Grandson of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing! My nan has recently moved here and she couldn't be happier. Naturally, she was against moving out of her home where she had lived for 50+ years but within a few hours, she felt settled and at home which was all down to the fantastic and welcoming staff who work at Meadowbrook.
There
is a large restaurant in the home where all the residents can go at any time to eat or drink which is also included so they are never asked for money. there is also a cinema room, gym, private dining rooms and so much more.
Recently myself and 12 others from my family went to see my nan and we booked the private dining room. The onsite Chef made us a superb 3-course meal (Michelin star standard) and my nan had the best day seeing us all and proudly showing off her new home. (again, this was all included in the price and we didn't have to pay a penny).
My nan's room is also spectacular and again she couldn't be happier.
I might book 2 weeks in myself!
Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you so much for your kind words, it is lovely to receive such a wonderful review, it is a pleasure to care for your nan, I will share your kind words with the team.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Meadowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Meadowbrook Care Home is calculated as follows: ( (276 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 314 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Meadowbrook Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Laura

Laura Adams

Job Title: General Manager Joined: 2005

With over 20 years of dedicated experience in the health and social care sector, I am a passionate and committed General Manager currently leading a care home team with professionalism, compassion, and integrity. Throughout my career, I’ve remained focused on delivering high-quality care, supporting staff development, and ensuring a safe, respectful environment for residents and their families.


I take pride in my longstanding contribution to care, from frontline support to strategic leadership. My approach balances operational excellence with a deep understanding of individual care needs, ensuring standards are met—and exceeded—across all aspects of service delivery.

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Karen Caldwell

Job Title: Business Administration Manager Joined: 1999

With 25 years of dedicated service in the health and social care industry, I am a highly experienced and professional Administration Manager committed to the smooth, compassionate, and efficient running of residential care services. My career has been built on a foundation of reliability, attention to detail, and a genuine passion for contributing to the quality of care provided to residents and their families.


Throughout my journey, I’ve supported care teams, residents, and management by ensuring that every administrative process upholds the highest standards. I take pride in my long-standing contribution to the care sector and remain dedicated to making a positive impact each day through professionalism, empathy, and excellence in service.

Yvonne

Yvonne Rolfe

Job Title: Customer Relations Manager Joined: 2015

With over a decade of experience in the care industry, I am a dedicated and professional Customer Relations Manager, focused on delivering exceptional support to individuals and families during one of life's most important, and sometimes quite difficult, transitions. It's so rewarding to make the start of each resident's journey into residential care a positive, reassuring and compassionate experience.


I am driven by a deep commitment to high-quality care and building trust with every family I meet and to ensure that every new resident feels truly welcomed, understood and valued from day one.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Meadowbrook Care Home to verify any information. View our terms and conditions. Meadowbrook Care Home has an Enhanced Service - more info.