Meadowbrook Care Home

Mountbatten Way, Bishop's Stortford CM23 4SX
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9.9 44 Reviews
  • Meadowbrook Care Home, Bishop's Stortford
Welcome to Meadowbrook Luxury Care Home, located in the charming historic market town of Bishop’s Stortford.

Offering residential care and dementia care on a permanent or short stay basis.

The home prides itself on delivering five-star service, unparalleled hospitality, and cutting-edge facilities. Residents can enjoy a variety of amenities including an onsite Bistro, a cinema room, a private dining room, and a health spa, all designed to offer a truly luxurious living experience.

Transparency and fairness are the cornerstones of the philosophy at Meadowbrook. Part of the Connaught Care Collection, the complete care package encompasses exceptional care, engaging activities, and gourmet meals and beverages, all with no hidden costs. Moreover, Connaught Care ensures superior service by employing 25% more caregivers than its competitors, ensuring an outstanding experience for residents.
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Care Provided by Meadowbrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1695
  • Self-Funded Residential Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1935

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

The price(s) shown are provided by the care home. Contact Meadowbrook Care Home for full pricing details and T&Cs.

Contact Meadowbrook Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Meadowbrook Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Humphries (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Transport can be provided to view the home if required. No visiting restrictions. Families and friends may visit at any time.

Parking

  • On site car park.

Meadowbrook Care Home Reviews (44)

9.9

Meadowbrook Care Home has a Review Score of 9.9 (9.911) out of 10, based on 44 reviews in the last 2 years.
Over all time Meadowbrook Care Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Meadowbrook Care Home
  • 17
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Total of 44, showing 21-40
Review from Julia R (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family are deeply grateful to the Meadowbrook team for the exceptional care they gave to Dad in the last months of his life and for the compassion they extended to our family. Dad lived with Lewy Body dementia and multiple co-morbidities and he lived in care for several years. We moved him to Meadowbrook
because we were more confident they could meet his needs. Dad settled in very quickly because of the personalised, warm and experienced care provided. Over the next few months, the staff took Dad to their hearts and Meadowbrook was a delightful environment in which to visit him. It was difficult to take Dad out, and so eating with him in the Bistro created important memories. The food is excellent! Sadly, Dad passed away two weeks ago. The whole team leaned in to care for him and us and - with excellent co-ordination with the GP and district nurses - we worked together to ensure that Dad had a 'good death'. We genuinely felt part of a caring family. And will always be thankful.
Reply from Laura Adams, General Manager at Meadowbrook Care HomeThank you so much for your kind and thoughtful words. We are truly sorry for your loss. Dad was a true gentleman. It was an honour and a privilege to care for your father. We're grateful to have been a part of his journey and are touched to know that our team could provide comfort and support to him and you when it mattered most.
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Review from Claire T (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved out Dad into Meadowbrook in February and from the outset the team embraced Dad's incredibly complicated medical health & advanced dementia. Having been in a care for years were were both surprised and delighted that after one very unsettled night, he was calm, slept well and had no more of
the aggressive outbursts, we'd experienced before. The care plan was exceptional and focused on physical, mental and social health, they did everything they could to ensure his overall wellness. The team made our whole family welcome, they showed kindness and care throughout our time with them and no more so in the last few days of Dad's life. They surrounded us all with love and support and made just being with him in those last few days, relaxed and comfortable. Carers came to spend their breaks with Dad, to talk to him and reassure him. They all spoke in such kind terms, they had really taken Dad to the hearts. Their end of life care was exceptional, we couldn't have hoped for more.
Reply from Laura Adams, General Manager at Meadowbrook Care HomeThank you so much for this beautiful review, for sharing your experience and for your kind words about Meadowbrook. We are deeply moved to hear how your dad and your entire family were embraced and supported during such a significant and emotional time. We are especially grateful that you felt surrounded by love and kindness in his final days. Those moments matter deeply, and knowing that our carers were able to bring reassurance and warmth to both your dad and your family brings us great comfort. It was a privilege to care for him, and he clearly touched many hearts.
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Review from P U (Friend of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most noticeable was how the caring staff took a genuine interest in our friend and were keen to kind out about her likes and dislikes to build up a picture of her life before dementia set in. Also by collection our friend from her room and bringing her to the lounge was a particularly thoughtful way
of giving her the option of receiving visitors, or not, if it was a 'bad' day for her. Unable to complete all boxes as our visit was fairly brief although overall impression that accommodation was of a high standard and staff very professional.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeIt is really lovely to hear your thoughts on your friends recent move into residential care and that the wonderful staff at Meadowbrook made it such a positive one. Moving into residential care can be a challenging and emotional experience and by getting to know as much we can about each person and their earlier lives, means we can help support their move and make it a more positive experience.
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Review from Kimberley C (Power of Attorney of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow wow wow !! First class service from the moment we got in touch! All the staff have been extremely friendly & professional.
Hygiene and cleanliness 10/10, food and facilities are fantastic. The atmosphere is so welcoming, and they know who we are and who we are visiting. The staff always give us
an update on how he has been and what he has been up too !!
Thank you ALL so so much for caring for the resident during his short stay, they were certainly a wonderful 4 weeks for him.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeWow! What fantastic comments and we are delighted to hear that you had such a positive experience. We are so proud of the wonderful team at Meadowbrook and we will certainly feedback your lovely comments. You have certainly made our day!
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Review from C S (Daughter-in-law of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fabulous from the word go! All staff have been extremely accommodating. Nothing has been too much trouble. Hygiene and cleanliness is first rate, food and facilities are great. The atmosphere in general is welcoming, and they know who and where my relative is when I arrive. My relative has
settled well and is happy.
Reply from Laura Adams, General Manager at Meadowbrook Care HomeThank you for the wonderful feedback, we are incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mother in laws experience has been so positive.
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Review from J S (Son of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother appears to be settling in and enjoying Meadowbrook Care Home.All the start are very professional, friendly and accommodating. The opportunity for our family to dine with my mother on regular occasions is very welcome and a delight.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeThank you for your lovely comments, which will be passed on to the staff and we are delighted to hear that your Mother is settling in well. Its also good to hear that you enjoy having meals at the home, as its important for all of the residents and their families to be able to spend quality time together
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Review from Phil B (Nephew of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aunt settled in well and everybody is very friendly.
Used the private dining and had all the family round, great lunch and fab service, this makes the place explain special.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeThank you for such a lovely comments. We are delighted to hear your aunt has settled in so well. Our team will be so proud to hear that you feel Meadowbrook is an extra special place - as we all think it is too!
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Review from Carole D (Sister-in-law of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with Meadowbrook. My Sister. In-law's room is spacious and modern and she seems very happy. As an ex-nurse, I noticed particularly the care and kindness shown to her by the staff. I have always felt welcomed when I visit her and should I need to in the future, Meadowbrook
is certainly the home I would choose.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeThank you for taking the time to give us such wonderful feedback. We are delighted to hear that you are happy with the care we are providing for your sister-in-law and that she is so happy with us and its lovely to hear that you feel very welcome too when you visit. We will pass on your comments to the team as they are passionate about providing the best care to all of our residents.
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Review from A W (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far i have experienced a 5 star service. All staff members have helped my mum settle into her new home where she appears happy & safe. As soon as you enter Meadowbrook you get a warm friendly greeting with a real good vibe as there is always something going on. Bedrooms & ensuite are spacious, food
appears (what I've experienced) good with a good choice. All staff have been friendly, helpful & nothing is too much trouble. Overall I'm glad I picked Meadowbrook.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeThank you for taking the time to give us such a lovely review. Its not an easy journey coming into residential care and we are so pleased to hear that Mum feels safe and is happy with us. We will pass on your feedback to our wonderful team
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Review from S T (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome, by lovely helpful staff. The building was warm light with beautiful decor, like a really grand hotel.
The residents we saw around all looked really happy and well cared for.
Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care HomeThank you so much for your lovely words about our wonderful home and staff team. We will be sure to pass this back to everyone!
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Review from Tony P (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management care and attention are excellent, friendly, good communication and caring approach for the resident.
Caring staff on what I have observed are a little bit slack and take the residents first reaction as gospel. Resident with dementia sometimes cannot communicate if they are thirsty or hungry
and could have not had drink or food all day. I know it's difficult as there are other residents but a bit more observation would greatly help.
Staff should encourage residents to get involved and participate in all of the facilities and organised events so the residents settle and enjoy the home easier.
Reply from Laura Adams, General Manager at Meadowbrook Care HomeThank you for your review and lovely words. We appreciate that the care needs of our residents can vary depending on their specific conditions and diagnosis as well as how we are required to adapt our approach dependent on this. I would really like to further understand the observations you have had and so have reached out personally to ensure we are always providing the extraordinary care we strive for.
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Review from A H (Wife of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with our choice of care home for my husband. He had 2 weeks of respite in another care home earlier which we and he did not like. The care given at Meadowbrook is excellent as is the overall ambiance.
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Review from J A (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The whole staff team at Meadowbrook Care Home have been consistently friendly, patient and caring towards Mum and any of Mum's visitors. There is a lovely atmosphere in the Bistro and the dining room when the residents are gathered there and it's good to see them enjoying the various activities and
entertainment. I love to see the 'Works of Art' on display too that have been created by the residents. It was a difficult decision to move mum to a care home but after the move to Meadowbrook, I wish she had moved here sooner!
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful review, we are delighted that you are happy with the care and support from the team at Meadowbrook.
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Review from Sally J (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother went into Meadowbrook Care Home in early January 2025 for respite care following a deterioration in her mobility after a chest infection. My mother has always been fiercely independent and was not keen on going into a home, even for respite care, but the whole experience has been
absolutely amazing. The entire staff - from the management to the caring staff and the reception team - have been wonderful - professional, friendly, welcoming, sensitive and caring. The home itself is wonderful with very stylish, comfortable rooms and great bathrooms. The communal areas are fabulous with a lovely cafe, dining room, lounge, cinema room, private dining room, children's area, craft room and probably more places that I haven't yet discovered! My mum has already (in less than a week) visited the hair salon and had her nails done and seen the in-house PT several times to help with her mobility. This is a special place with staff who really care. I couldn't recommend it more.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you so much for the wonderful review, we are incredibly proud of our team at Meadowbrook and we are also delighted you and your mother have enjoyed such a positive experience.
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Review from Wendy S (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very nice new facility, we call it a luxury hotel rather than a care home.
Large rooms with ensuite shower rooms and nicely furnished. The hospital-type bed is well-disguised. The staff have been so kind and caring and do everything to keep my mother safe and comfortable.
The home has a great vibe
with lots of things going on for the residents and their families. It is sad my mother is too poorly to join in and appreciate what there is available to pass the time.
I would definitely recommend this home.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the lovely feedback, we continue to be incredibly proud of the team. Please do speak to the management team about what we can do to bring relevant past times to your mother if you feel it would be appropriate as I have no doubt they would be able to accommodate.
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Review from K T (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just spent 3 weeks at Meadowbrook for respite care. From the moment he arrived until he left a few days ago, he was so well looked after. The staff were super helpful at all times and supported him superbly to achieve his aims to increase his strength and regain his confidence, to enable
him to achieve his goal of returning to independent living.
I can't thank everybody enough for everything they did for Dad.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful feedback - we are delighted your father had such a positive experience with us and that he has been able to reach his goal to return home. You are always welcome to pop in and see the team. I am sure they would be thrilled to see you both and hear how he is getting on at home.
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Review from Graham E (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Meadowbrook in early October 2024. It is a caring, comfortable and engaging environment for loved ones. The home is brand new and luxurious, with a warm atmosphere.
The rooms are spacious and well-designed, offering residents privacy, comfort and Mum's room has so much natural light.
Guests are encouraged to join residents for meals. They also accommodate celebrations in a private dining room. Mum has had the opportunity to try everything from arts and crafts to fitness classes and she has enjoyed a movie night in the cinema room. The activities are planned to keep residents active, engaged, and happy.
In addition, Mum has regular hair and nail appointments together with chiropodist visits and trips into town to shop.
The staff are friendly and attentive. They make everyone feel comfortable and supported, always greeting us with smiles and ensuring my mother feels right at home. Meadowbrook has given our family peace of mind knowing that my mother is well cared for.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful feedback, we are incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mother's experience has been so positive.
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Review from Lorraine D (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meadowbrook is a beautiful well kept care home. On arrival, you are greeted with a warm welcome and offered refreshments
The staff are extremely kind and pleasant and nothing is too much trouble
The resident's rooms are lovely and large and well-equipped with excellent medical beds for those that
may require them
There are activities and trips a plenty and lots of social events for the residents
A beautiful private dining room where private parties can take place
My Mum and Dad are both residents, Mum has dementia and has blossomed in the surroundings.
Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care HomeThank you so much for this beautiful review - it really is our pleasure to support them both and I will be sure to share this with the team!
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Review from Sally H (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the stage when you realise a home is the next stage for one of your parent's care is a very difficult and overwhelming time. From the moment we visited Meadowbrook Care Home we knew it would be the right place for dad. The noticeable difference that puts it above the other care homes in the
local area is the team. From our initial enquiry Deputy Manager was so patient and kind answering all our worries and woes giving us the reassurance that they could meet dad's needs. Then every staff member we have met since dad joined Meadowbrook, from reception to the care team to the cooks and housekeeping are welcoming, kind and genuinely care for the residents. With an open door policy for visits, you get to see the care home in action and it's truly lovely. A most deserved five star rating.
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Review from A C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise all the staff enough at Meadowbrook.
We're treated like one of the family and feel so secure that Dad is in safe hands. We're so appreciative of everything they do.
Thank you so much for your wonderful care and hospitality.
Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care HomeThank you so much for your kind feedback, we are absolutely delighted you feel this way. On behalf of the manager and the Meadowbrook Team- thank you ever so much.
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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Meadowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for Meadowbrook Care Home is calculated as follows: ( (471 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 515 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Meadowbrook Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Michelle

Michelle Humphreys

Job Title: General Manager

Our General Manager brings extensive leadership experience within the health and social care sector, with a strong commitment to delivering compassionate, person-centred care. With a background in care home management and team development, they focus on creating a warm, safe, and supportive environment where residents can truly feel at home.


Passionate about maintaining the highest standards of care, our General Manager works closely with residents, families, and staff to ensure dignity, respect, and well-being are at the heart of everything we do.

Denise

Denise Gilchrist

Job Title: Customer Relations Manager Joined: 2026

After more than 20 years in the retirement sector, transitioning to the care industry has been incredibly fulfilling. My primary responsibility is to assist families in finding the right care home for their nearest and dearest. Having personally experienced this process, I am dedicated to delivering exceptional customer service with genuine empathy, professionalism, and integrity.


My goal is to ensure that every family can make informed decisions that best meet the needs of their loved ones.

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Karen Caldwell

Job Title: Business Administration Manager Joined: 2024

With 25 years of dedicated service in the health and social care industry, I am a highly experienced and professional Administration Manager committed to the smooth, compassionate, and efficient running of residential care services. My career has been built on a foundation of reliability, attention to detail, and a genuine passion for contributing to the quality of care provided to residents and their families.


Throughout my journey, I’ve supported care teams, residents, and management by ensuring that every administrative process upholds the highest standards. I take pride in my long-standing contribution to the care sector and remain dedicated to making a positive impact each day through professionalism, empathy, and excellence in service.

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