Meadowbrook Care Home

Mountbatten Way, Bishop's Stortford CM23 4SX
Review Us
9.9 36 Reviews
  • Meadowbrook Care Home, Bishop's Stortford
Welcome to Meadowbrook Luxury Care Home, located in the charming historic market town of Bishop’s Stortford.

Offering residential care and dementia care on a permanent or short stay basis.

The home prides itself on delivering five-star service, unparalleled hospitality, and cutting-edge facilities. Residents can enjoy a variety of amenities including an onsite Bistro, a cinema room, a private dining room, and a health spa, all designed to offer a truly luxurious living experience.

Transparency and fairness are the cornerstones of the philosophy at Meadowbrook. Part of the Connaught Care Collection, the complete care package encompasses exceptional care, engaging activities, and gourmet meals and beverages, all with no hidden costs. Moreover, Connaught Care ensures superior service by employing 25% more caregivers than its competitors, ensuring an outstanding experience for residents.
Show Meadowbrook Care Home on the Map

Care Provided by Meadowbrook Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1695
  • Self-Funded Residential Dementia Care: from £1785
  • RESPITE Self-Funded Residential Care: from £1845
  • RESPITE Self-Funded Residential Dementia Care: from £1935

Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.

These prices are only a guideline, please contact Meadowbrook Care Home to find out the exact price for your requirements.

Contact Meadowbrook Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Meadowbrook Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Humphries (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Transport can be provided to view the home if required. No visiting restrictions. Families and friends may visit at any time.

Parking

  • On site car park.

Meadowbrook Care Home Reviews (36)

9.9

Meadowbrook Care Home has a Review Score of 9.9 (9.905) out of 10, based on 36 reviews in the last 2 years.
Over all time Meadowbrook Care Home has 36 reviews.

Overall Experience
  • 33
  • 3
  • 0
  • 0
  • 0
Date Published
  • 36
  • 11
  • 23
  • 36
  • 0
Reviewer Connection to Meadowbrook Care Home
  • 13
  • 7
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 36, showing 21-36
Review from A W (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far i have experienced a 5 star service. All staff members have helped my mum settle into her new home where she appears happy & safe. As soon as you enter Meadowbrook you get a warm friendly greeting with a real good vibe as there is always something going on. Bedrooms & ensuite are spacious, food
appears (what I've experienced) good with a good choice. All staff have been friendly, helpful & nothing is too much trouble. Overall I'm glad I picked Meadowbrook.
Reply from Yvonne Rolfe, CRM at Meadowbrook Care HomeThank you for taking the time to give us such a lovely review. Its not an easy journey coming into residential care and we are so pleased to hear that Mum feels safe and is happy with us. We will pass on your feedback to our wonderful team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Friend of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made very welcome, by lovely helpful staff. The building was warm light with beautiful decor, like a really grand hotel.
The residents we saw around all looked really happy and well cared for.
Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care HomeThank you so much for your lovely words about our wonderful home and staff team. We will be sure to pass this back to everyone!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony P (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Management care and attention are excellent, friendly, good communication and caring approach for the resident.
Caring staff on what I have observed are a little bit slack and take the residents first reaction as gospel. Resident with dementia sometimes cannot communicate if they are thirsty or hungry
and could have not had drink or food all day. I know it's difficult as there are other residents but a bit more observation would greatly help.
Staff should encourage residents to get involved and participate in all of the facilities and organised events so the residents settle and enjoy the home easier.
Reply from Laura Adams, General Manager at Meadowbrook Care HomeThank you for your review and lovely words. We appreciate that the care needs of our residents can vary depending on their specific conditions and diagnosis as well as how we are required to adapt our approach dependent on this. I would really like to further understand the observations you have had and so have reached out personally to ensure we are always providing the extraordinary care we strive for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Wife of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with our choice of care home for my husband. He had 2 weeks of respite in another care home earlier which we and he did not like. The care given at Meadowbrook is excellent as is the overall ambiance.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The whole staff team at Meadowbrook Care Home have been consistently friendly, patient and caring towards Mum and any of Mum's visitors. There is a lovely atmosphere in the Bistro and the dining room when the residents are gathered there and it's good to see them enjoying the various activities and
entertainment. I love to see the 'Works of Art' on display too that have been created by the residents. It was a difficult decision to move mum to a care home but after the move to Meadowbrook, I wish she had moved here sooner!
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful review, we are delighted that you are happy with the care and support from the team at Meadowbrook.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally J (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother went into Meadowbrook Care Home in early January 2025 for respite care following a deterioration in her mobility after a chest infection. My mother has always been fiercely independent and was not keen on going into a home, even for respite care, but the whole experience has been
absolutely amazing. The entire staff - from the management to the caring staff and the reception team - have been wonderful - professional, friendly, welcoming, sensitive and caring. The home itself is wonderful with very stylish, comfortable rooms and great bathrooms. The communal areas are fabulous with a lovely cafe, dining room, lounge, cinema room, private dining room, children's area, craft room and probably more places that I haven't yet discovered! My mum has already (in less than a week) visited the hair salon and had her nails done and seen the in-house PT several times to help with her mobility. This is a special place with staff who really care. I couldn't recommend it more.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you so much for the wonderful review, we are incredibly proud of our team at Meadowbrook and we are also delighted you and your mother have enjoyed such a positive experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy S (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very nice new facility, we call it a luxury hotel rather than a care home.
Large rooms with ensuite shower rooms and nicely furnished. The hospital-type bed is well-disguised. The staff have been so kind and caring and do everything to keep my mother safe and comfortable.
The home has a great vibe
with lots of things going on for the residents and their families. It is sad my mother is too poorly to join in and appreciate what there is available to pass the time.
I would definitely recommend this home.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the lovely feedback, we continue to be incredibly proud of the team. Please do speak to the management team about what we can do to bring relevant past times to your mother if you feel it would be appropriate as I have no doubt they would be able to accommodate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K T (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has just spent 3 weeks at Meadowbrook for respite care. From the moment he arrived until he left a few days ago, he was so well looked after. The staff were super helpful at all times and supported him superbly to achieve his aims to increase his strength and regain his confidence, to enable
him to achieve his goal of returning to independent living.
I can't thank everybody enough for everything they did for Dad.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful feedback - we are delighted your father had such a positive experience with us and that he has been able to reach his goal to return home. You are always welcome to pop in and see the team. I am sure they would be thrilled to see you both and hear how he is getting on at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham E (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Meadowbrook in early October 2024. It is a caring, comfortable and engaging environment for loved ones. The home is brand new and luxurious, with a warm atmosphere.
The rooms are spacious and well-designed, offering residents privacy, comfort and Mum's room has so much natural light.
Guests are encouraged to join residents for meals. They also accommodate celebrations in a private dining room. Mum has had the opportunity to try everything from arts and crafts to fitness classes and she has enjoyed a movie night in the cinema room. The activities are planned to keep residents active, engaged, and happy.
In addition, Mum has regular hair and nail appointments together with chiropodist visits and trips into town to shop.
The staff are friendly and attentive. They make everyone feel comfortable and supported, always greeting us with smiles and ensuring my mother feels right at home. Meadowbrook has given our family peace of mind knowing that my mother is well cared for.
Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care HomeThank you for the wonderful feedback, we are incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mother's experience has been so positive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine D (Daughter-in-law of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meadowbrook is a beautiful well kept care home. On arrival, you are greeted with a warm welcome and offered refreshments
The staff are extremely kind and pleasant and nothing is too much trouble
The resident's rooms are lovely and large and well-equipped with excellent medical beds for those that
may require them
There are activities and trips a plenty and lots of social events for the residents
A beautiful private dining room where private parties can take place
My Mum and Dad are both residents, Mum has dementia and has blossomed in the surroundings.
Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care HomeThank you so much for this beautiful review - it really is our pleasure to support them both and I will be sure to share this with the team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally H (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coming to the stage when you realise a home is the next stage for one of your parent's care is a very difficult and overwhelming time. From the moment we visited Meadowbrook Care Home we knew it would be the right place for dad. The noticeable difference that puts it above the other care homes in the
local area is the team. From our initial enquiry Deputy Manager was so patient and kind answering all our worries and woes giving us the reassurance that they could meet dad's needs. Then every staff member we have met since dad joined Meadowbrook, from reception to the care team to the cooks and housekeeping are welcoming, kind and genuinely care for the residents. With an open door policy for visits, you get to see the care home in action and it's truly lovely. A most deserved five star rating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise all the staff enough at Meadowbrook.
We're treated like one of the family and feel so secure that Dad is in safe hands. We're so appreciative of everything they do.
Thank you so much for your wonderful care and hospitality.
Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care HomeThank you so much for your kind feedback, we are absolutely delighted you feel this way. On behalf of the manager and the Meadowbrook Team- thank you ever so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sian R (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad recently moved into Meadowbrook and from the moment he arrived he really couldn't have received any better care. The home has such a lovely feel as soon as you walk through the doors and all the staff are so kind and caring and nothing is too much trouble. The home is beautiful with all beautifully
decorated rooms. The bistro area is lovely to have a coffee or something to eat when Dad has visitors and the food the residents have is delicious and beautifully presented and family and friends are welcome to stay for meals too which is lovely. The home always has plenty of different activities to join in with as well as organising trips out. The staff not only look after Dad but they really look after us when we are visiting and make us feel so welcome. I feel very lucky that Dad is in such a lovely home and being so well looked after!
Reply from Chloe Graur, General Manager at Meadowbrook Care HomeThank you for your kind feedback. I look forward to sharing it with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K C (Granddaughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Meadow Brook and their team are truly amazing! We have been visiting our 90-year-old grandmother who is in for 3 weeks after surgery. We have been made to feel so welcome on every visit, the social communal areas are inviting and comfortable and her room is spacious including a stunning g bathroom and
all the little extra touches of comb, razor, cleansing products provided!
The food they provide is nutritious and meets her needs.
We are always welcomed by caring staff who will do anything for you and her and keep us hydrated very well whilst there.
The staff member and her hospitality team are incredible, and even provided us with a 3-course meal for 11 of us to celebrate her 90th birthday yesterday evening.
All the other residents there are constantly having attentive care also anytime we are there, from sitting and doing puzzles with them, watching a film together with them or just generally chatting and keeping them entertained.
We couldn't be happier and want to thank everyone so much.
Reply from Chloe Graur, General Manager at Meadowbrook Care HomeThank you so much for your kind words. It is always great to receive feedback. I look forward to sharing your comments with the team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham G (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we contacted them they could not have been any more helpful putting our minds at ease. The accommodation and facilities are superb. The day my dad went in we had a family meal in the private dining room the food was excellent and the staff couldn't have been any more helpful. I would
highly recommend a visit if thinking of a place for respite or a permanent home. 5 stars all around.
Reply from Chloe Graur, General Manager at Meadowbrook Care HomeThank you for your kind review. We are thrilled that you are happy with Meadowbrook. I look forward to sharing your comments with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Grandson of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing! My nan has recently moved here and she couldn't be happier. Naturally, she was against moving out of her home where she had lived for 50+ years but within a few hours, she felt settled and at home which was all down to the fantastic and welcoming staff who work at Meadowbrook.
There
is a large restaurant in the home where all the residents can go at any time to eat or drink which is also included so they are never asked for money. there is also a cinema room, gym, private dining rooms and so much more.
Recently myself and 12 others from my family went to see my nan and we booked the private dining room. The onsite Chef made us a superb 3-course meal (Michelin star standard) and my nan had the best day seeing us all and proudly showing off her new home. (again, this was all included in the price and we didn't have to pay a penny).
My nan's room is also spectacular and again she couldn't be happier.
I might book 2 weeks in myself!
Reply from Chloe Graur, General Manager at Meadowbrook Care HomeThank you so much for your kind words, it is lovely to receive such a wonderful review, it is a pleasure to care for your nan, I will share your kind words with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Meadowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Meadowbrook Care Home is calculated as follows: ( (382 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 420 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Meadowbrook Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (2)

No image found

Karen Caldwell

Job Title: Business Administration Manager Joined: 2024

With 25 years of dedicated service in the health and social care industry, I am a highly experienced and professional Administration Manager committed to the smooth, compassionate, and efficient running of residential care services. My career has been built on a foundation of reliability, attention to detail, and a genuine passion for contributing to the quality of care provided to residents and their families.


Throughout my journey, I’ve supported care teams, residents, and management by ensuring that every administrative process upholds the highest standards. I take pride in my long-standing contribution to the care sector and remain dedicated to making a positive impact each day through professionalism, empathy, and excellence in service.

Michelle

Michelle Humphreys

Job Title: General Manager

Our General Manager brings extensive leadership experience within the health and social care sector, with a strong commitment to delivering compassionate, person-centred care. With a background in care home management and team development, they focus on creating a warm, safe, and supportive environment where residents can truly feel at home.


Passionate about maintaining the highest standards of care, our General Manager works closely with residents, families, and staff to ensure dignity, respect, and well-being are at the heart of everything we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Meadowbrook Care Home to verify any information. View our terms and conditions. Meadowbrook Care Home has an Enhanced Service - more info.