Middleton Lodge Care Home - Avery Healthcare

2A Middleton Avenue, Littleover, Derby DE23 6DL
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9.8 45 Reviews
  • Middleton Lodge Care Home - Avery Healthcare, Derby
A newly opened care home, Middleton Lodge Care Home offers exceptional comfort and quality, the perfect place for those looking for a secure, inviting, and supportive care home for their retirement years. The setting delivers residential, respite and dementia care with a focus on empowering residents to lead a happy and fulfilling life.

Nestled near the picturesque Peak District, the Littleover care home is ideally located for residents to explore the surrounding area, whether enjoying a scenic National Trust walk or strolling up the high street.

Inclusive of 63 bright and airy en-suite bedrooms, residents at Middleton Lodge Care Home can relish peak levels of tranquillity and comfort. While bedrooms are beautifully furnished as a standard, residents are actively encouraged to personalise their private spaces with keepsakes, trinkets and photographs, helping them to settle in and feel at home.

Beyond the stunning décor, each room has interaction nurse call buttons and information systems for reassurance and support.

Discover the convenience of the companion suites, tailored for couples, siblings or close friends seeking a shared care experience. The home also boasts a cinema room, salon, therapy suite and a library.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

These prices are only a guideline, please contact Middleton Lodge Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Graves (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)

Middleton Lodge Care Home - Avery Healthcare Reviews (45)

Total of 45, showing 21-40
9.8

Middleton Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.801) out of 10, based on 41 reviews in the last 2 years. Over all time Middleton Lodge Care Home - Avery Healthcare has 45 reviews.

Overall Experience

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Date Published

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Review from H B (Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were all very pleasant and helpful. My second-floor room was lovely and everywhere well-furnished and comfortable. Number of pillows on bed was a nuisance and nowhere to put them as I only needed one. Meals were good on the whole but no menu on the second floor. The eggs at breakfast were always
hard as they had to stand a long time. Some fresh fruit at breakfast would have been nice. Just teething troubles I think. Disabled parking needs to be monitored as it was abused.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your kind comments and your feedback is appreciated. Fresh fruit is now available on all floors throughout the day but we will ensure that this is available at breakfast. We are purchasing display stands for the top floor menus so that these are available.

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Review from Cynthia B (Friend of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The actual home is excellent. The cleanliness, food and drink are also excellent. Staff can only be as good as recruitment allows. Sometimes shortages cause hardship e.g. my friend being put into bed at 1:30 am.

Reply from Joanne Graves, Home Manager at Middleton Lodge Care Home - Avery Healthcare

I am sorry that you feel the staff are only as good as recruitment allows. Recruitment can be challenging at times and I am pleased to say that the staff team that we do have has the resident's best interests at heart. As a home, we deliver person-centred care and as much as is practically possible we will support residents to maintain their lifestyle choices and sometimes this means that they choose to retire in the early hours.

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Review from L P (Daughter of Resident) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough, it is lovely, clean and modern with caring supportive staff. My mum has been a resident at this care home for over 8 months. Mum reluctantly moved from her beloved bungalow into a home as she was no longer able to care for herself at home. She has found the
transition very difficult, however the staff have been unfailingly supportive and kind to both Mum and our family.

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Review from Jacqueline W (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her stay and all the family were happy with every aspect of her stay, the food was excellent - my mother's room was lovely the home was nice and clean the staff were helpful and kind and accommodating, all in all as a family we loved our mother staying in Middleton Lodge I would highly
recommend to anyone who would like their loved ones to stay.

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Review from S R (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with both the facilities and staff. Shout out to the general manager and the reception team for excellent customer service. Mom has just moved into care at Middleton Lodge and is settling in nicely with the help of top-notch staff.

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Review from Ian S (Husband of Resident) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Middleton Lodge for almost two months. During this time I have found all aspects of this care home to be excellent. The management and staff have always been extremely helpful and friendly.

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Review from Kathryn A (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Middleton Lodge in May 2023 and is happy and settled.
She is very well cared for, loved and known by all of the staff and carers.
Any issues arising are dealt with swiftly and satisfactorily.
Staff are always friendly and polite and treat Mum with respect and care.
We can visit Mum
whenever we want (and do many times each week), but we know that we can leave her happy in the knowledge that she is, and will remain, safe and looked after very well.
Middleton Lodge feels like an extended family.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your mum and also to have you as part of our home family.

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Review from V S (Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Middleton Lodge only a few days ago. I have found all staff to be friendly, happy and helpful. I have not yet had the opportunity to experience all the facilities i.e cinema, hairdressing. I have found all food to be appetising and nutritious. Coffee coffee-making machine is good, a treat
for me. It is currently not possible for me to give a comprehensive assessment however things look very promising. Homes of this type are not cheap but I think Middleton represents good value for money.

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Review from L O (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply awesome peace of mind knowing dad is happy and very well looked after, he's forever singing which is a sign he's happy and contented. He's made friends and really likes the staff who are all very good at their jobs. The festivities were so good, including us relatives joining in, we had Christmas
lunch with my father which was beyond beautiful, the church coming into the home is very appreciated too. Lovely thoughtful touch.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your Dad and also to have you as part of our home family.

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Review from Lema D (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is 100% five-star care and provision. It's a great location for the city and surrounding areas, so really accessible for non-drivers. Mum initially came for respite and loved it so much decided to make it her home. As a family, we couldn't be happier with the support and care given by all staff.
Its become a real family space as we get to know other families and residents. Also great entertainment.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your mum and also to have you as part of our home family.

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Review from J C (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very good, but clearing cups etc. away a bit slow from the rooms.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful review of our home. We also appreciate your honest feedback, please be assured, we do take all feedback seriously and our manager has been made aware of the issues. Please be reassured, we will do everything possible to improve on the areas of feedback you have highlighted. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for you also to have you as part of our home family.

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Review from Cathryn F (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Middleton Lodge is second to none.
The staff are fantastic, kind, patient but also fun and create a better quality of life for the residents.
Mum has become really fond of the staff and settling in well. I am really pleased by how she's being looked after and her needs being met.
Mum
is better physically than she has been in years, has gained some weight and made some new friends.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your mum and also to have you as part of our home family.

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Review from S R (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my dad receives never alters. Every time I visit it's clean, tidy and there is always something happening. The food is fantastic and my dad is very happy.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your dad and also to have you as part of our home family.

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Review from Ian R (Son-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place. Superb facilities and truly lovely staff. The food is amazing too!

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your loved one and also to have you as part of our home family.

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Review from M T (Partner of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home. An incredible team of staff fill you with the confidence you are looking for when leaving a loved one in their care. Facilities, food and rooms cannot be faulted. The support and care are outstanding. Nothing is too much trouble and any problems are soon resolved.

Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your loved one and also to have you as part of our home family.

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Review from Fiona C (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home for four months now and is settled and happy. Everyone at the home is friendly and helpful and is always very welcoming. The events are very good and residents always seem to be doing something.

Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to review Middleton Lodge Care Home. It is wonderful to hear that Mum is settled and happy with us. We strive to ensure that residents are engaged in their interests, enjoy a sociable lifestyle and have contact with the local community. I will pass on your positive comments to the team.

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Review from Roger E (Respite Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering, you think you are in a five-star hotel, the decor, furnishings and facilities are first-class. The home has many things to offer residents, it has a fantastic cinema, rooms are beautifully appointed and the quality is first-class. The choice and quantity of food is, again, brilliant, the
chefs and catering staff and all the other staff and cleaners are, again, just brilliant and so helpful and friendly. It has a library, foot and nail department, hairdressers, party room amongst other facilities. I would recommend Middleton Lodge Care Home - Averu Healthcare as the perfect home to reside in should you ever need a care home, I would not consider anywhere else.

Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Middleton Lodge Care Home. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team during your respite stay. It was a pleasure having you stay with us and to hear your amazing life story. If you ever need support again in the future, we would love to care for you again. Best wishes.

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Review from Melanie E (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed for one week for respite care after having a knee replacement. Wow, Middleton Lodge Care Home went above and beyond anything we could have dreamed of. It is nicer than any five-star hotel or cruise ship! I am only sorry that I couldn't stay with Dad for the week. Beautiful rooms, fantastic
facilities, amazing food, wonderful, caring staff, quality furnishings, superb cleanliness. Nothing is too much trouble. This really is a fabulous home, there is nothing that hasn't been thought of to keep your loved ones safe, happy and feeling at home. Even better than home!

Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Middleton Lodge Care Home, Littleover. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. It was a true pleasure to care for your father on his respite stay with us and to help him regain his strength before heading home. We would be happy to welcome him back at any time should the need arise. Your feedback is gratefully received. Best wishes.

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Review from Lesley A (Resident) assisted by family/friend published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most pleasant and acceptable change. I am extremely happy in my new home. I am exceptionally well cared for at Middleton Lodge Care Home. All the staff, from every department, are wonderful and nothing is too much trouble. All of my medical needs are fulfilled and I am treated with respect and my
dignity is upheld. There is a top-quality menu on offer every day, always lots of options and I enjoy a five-star dining experience.

Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your review of Middleton Lodge. We are delighted to read your positive comments about the services we provide to our residents, their families and our community. We love having you as part of our home family and I will make sure your wonderful comments are passed on to the entire team.

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Review from E S (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to Mum entering, the staff and facilities have been so impressive. They are so friendly and competent and have managed to create a homely feel too. They hold some fantastic events and always go above and beyond for their residents and families. A truly lovely place to visit and
"be" as well as live in. Mum has settled so well, and we couldn't be happier with our choice.

Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare

Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge, and it is an absolute pleasure to care for your Mum. I will be sure to pass on your comments to all the team.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Middleton Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Middleton Lodge Care Home - Avery Healthcare is calculated as follows: ( (407 Excellents x 5) + (74 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 492 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Middleton Lodge Care Home - Avery Healthcare is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (2)

Joanne

Joanne Graves

Job Title: Home Manager

Joined: 2023

‘Home Manager Jo Graves is a registered nurse with 30 years experience in healthcare. In her early career, she specialised in cancer care. Following this Jo undertook several roles within the acute care setting and worked as lead nurse for two private hospitals as well as working nationally in a variety of roles. She has over 5 years of experience as a Care Home CQC Registered Manager, specifically caring for residents with complex needs and those living with dementia.


Jo says: ‘It is a pleasure and a privilege to lead the team at Middleton Lodge to provide the highest quality care for those that we are privileged to care for. We have a beautiful, state-of-the-art care home in the heart of a wonderful community in Littleover and it is my passion to create a home that becomes a valued part of that.’

Danielle

Danielle Odell

Job Title: Deputy Home Manager

Joined: 2022

Danielle is a qualified healthcare professional with over 25 years of experience. She holds a Level 5 qualification in Health and Social Care Management and has worked in several management roles throughout the past ten years of her career.


Danielle explained, “It is an exciting time for Middleton Lodge. We are ready to welcome our first residents and start building our care community. We have recruited a friendly team of experienced care professionals, who provide the highest quality of care.”

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