Osbern Manor Care Home

The overall experience was outstanding. Dad came in for respite care and I was very anxious about leaving him but the care, food, socialising and service was absolutely brilliant. Dad thoroughly enjoyed being here. I have total confidence that I can go on holiday with peace of mind that Dad is well cared for and safe. I cannot recommend Osbern Manor Care Home enough. Thank you from the bottom of our hearts.

Dad is in the home after he broke his hip, Client Relations Assistant is great, very efficient and friendly. Dad will become a resident permanently in the near future, all the staff are wonderful, very kind and caring. We cannot thank them enough for all the care given to our Dad.

Spent 3 weeks in respite care while primary carers were away. I have been in respite in other care home, but none compared to Osbern Manor. I was so well looked after that I am now considering permanent residency here.

Excellent and informative front of house receptionists, who are kind, caring and spend time talking to the residents in a gentle and happy way. Food is excellent, the decor throughout is of a high standard.

Osbern Manor boasts a five-star facility, yet the quality of care provided by the staff is disappointing and fails to meet even basic expectations. One would expect that the staff are in this line of work because they genuinely care about nurturing residents and enhancing their quality of life in their final years. However, it often seems that everything is viewed as an inconvenience to them, leading me to believe they may be in the wrong profession. Even down the general pettiness and unprofessionalism from even the most senior members of staff. It's really disappointing to experience. Once the facilities begin to age and lose their initial appeal, there will be little left to recommend it.

Staff have always been friednly and helpful. The home itself is of a very high standard and clean. It doesn't matter what you ask of any of the staff, they will resolve the matter before you leave. If on the odd occasion, any questions can't be answered, on your next visit someone will be able to help.

I went to see my friend at Osbern Manor Care Home. They were very friendly, it was a lovely place more like your own home.

We cannot fault anything and our loved one is happy to return for future stays. All her friends who visited were equally impressed and enjoyed the delicious meal you were able to pre-book. We felt very supported in every step of the process. We highly recommend Osbern Manor, praising all the staff for making everyone feel safe and comfortable in beautiful homely surroundings.

We cannot rate our whole experience of Osbern Manor, highly enough. We needed a care home to provide a few weeks of respite care for our relative and after viewing Osbern Manor we were completely sold on arranging for our relative to stay here. It is so welcoming, friendly and not at all like a 'care home'. You feel as though you are in a 5* hotel. The care provided for our relative was amazing. She wanted for nothing and will miss her late-night hot chocolate. The rooms are spacious, modern and spotless. She loved the food and the opportunity for her relatives to join her for lunch was perfect. Anyone looking for a care home would be hard-pressed to find somewhere better and we would be more than happy to move in, in the future.

I was invited to have lunch with friends and family of a resident. I had a 5-star meal served by friendly and efficient staff. I am always greeted by super kind and friendly staff, Thank you for taking great care of my friend who is a resident at Osbern Manor. The facilities are superior and it is always a pleasure to visit my friend and to know how is so well cared for.

Great place, just opened, really super building, purpose-built, the staff are first-class.

Osbern Manor is so light and airy and beautiful - like a 5-star hotel. My friend is happy there and well cared for. As a visitor I found the staff to be friendly, welcoming and cheerful. My friend had been struggling at home and it was so nice to see her relaxed and at home and to be able to enjoy a chat and a coffee without any stress.

Before my parents were actually admitted, the team did a full assessment of their conditions to establish exactly how they should be treated and accommodated. Even going so far as setting them up in a large double room, with two beds pushed together, as my father (who has vascular dementia and relies on my mum's emotional support), was very stressed by the fact that, under normal circumstances, each resident is assigned their own room and would sleep alone at night (this really was a wonderful gesture).

My Father has been a resident for a few months now and is receiving fantastic care. The home is lovely, he enjoys being here. The staff are all great and look after all his needs perfectly.

After a traumatic stay in hospital Dad needed somewhere to build up his strength and confidence. Osbern Manor is perfect, very caring staff who has helped Dad back to his normal self. Cannot thank the staff enough. The actual home is beautiful also.

Very nice and friendly setting. Beautiful home. Lots of amenities. The staff are very caring and helpful. Grandad seems very happy. Very clean. I would recommend the home to all.

I am so pleased that I found this care home to look after my wife who is suffering from dementia. The design and comfort are outstanding, as well as the highly efficient staff. I would thoroughly recommend a visit if you are seeking a special home for your loved one.

We cannot thank Osbern Manor enough for the exemplary service they have provided right from our initial enquiry call, to overseeing the smoothest of transitions for Mum and ensuring she is settled and happy. Mum was the first resident to move in and was greeted by every member of staff. It was such a fabulous welcome and reassured us again that we had made the right decision. Every person we have contact with is professional, friendly, empathic, supportive, and genuinely cares. And all have a sense of fun! These are qualities you cannot teach and we're sure will be paramount in the success of Osbern Manor. Whether it's housekeeping, the administrative/management team, the care team or the hospitality team, they are all evidently dedicated to their work and go out of their way to help. The attention to the finer details to personalise Mum's care has been outstanding. Osbern Manor has the polish of a luxury hotel and the loving atmosphere of being in your own home. Thank you.