Search...

Osbern Manor Care Home

26-28 Hoath Lane, Wigmore, Gillingham, Kent ME8 0SW
Oakland Care Logo
Jobs
Osbern Manor Care Home logo
Osbern Manor Care Home, Gillingham
Osbern Manor Care Home, Gillingham
Osbern Manor Care Home, Gillingham

Osbern Manor, part of Oakland Care, is a luxury, purpose-built care home located in the village of Wigmore near Gillingham in Kent. With 72 private en-suite rooms and state-of-the-art features and facilities, Osbern Manor provides the very best levels of residential, nursing, dementia and respite care in a five-star environment.

Individual care plans are tailor-made to meet each resident’s personal needs, supported by a dedicated team of highly trained staff....  

Care Provided by Osbern Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,930N/A
Residential Dementia CareFrom £1,990N/A
Nursing CareFrom £2,050N/A

Inclusive of hairdressing, and UK phone calls if you bring in a landline phone.

Contact Osbern Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Marta Gize-Uwakwe (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Single Rooms with ensuite Wet Room (72)

Parking

  • Parking available.

Osbern Manor Care Home Reviews (36)

Submit a Review
9.7

Osbern Manor Care Home has a Review Score of 9.7 (9.666) out of 10, based on 27 reviews in the last 2 years. Over all time Osbern Manor Care Home has 36 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Osbern Manor Care Home
Loading...
Showing 36 reviews matching selected criteria
Review from Violet H (Respite Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

Spent 3 weeks in respite care while primary carers were away. I have been in respite in other care home, but none compared to Osbern Manor. I was so well looked after that I am now considering permanent residency here.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for the review. It's much appreciated and we would welcome back any time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from R S (Daughter of Resident) published on 16 January 2025 Submitted via Website
Overall Experience
Excellent care for my elderly mother. A spotless and clean care home. Plenty of good staff who go above and beyond and treat the residents as treasured guests.

Excellent and informative front of house receptionists, who are kind, caring and spend time talking to the residents in a gentle and happy way. Food is excellent, the decor throughout is of a high standard.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking time to leave a review. It means a lot to the team here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from M F (Grandson of Resident) published on 9 December 2024 Submitted via Website
Overall Experience

Osbern Manor boasts a five-star facility, yet the quality of care provided by the staff is disappointing and fails to meet even basic expectations. One would expect that the staff are in this line of work because they genuinely care about nurturing residents and enhancing their quality of life in their final years. However, it often seems that everything is viewed as an inconvenience to them, leading me to believe they may be in the wrong profession. Even down the general pettiness and unprofessionalism from even the most senior members of staff. It's really disappointing to experience. Once the facilities begin to age and lose their initial appeal, there will be little left to recommend it.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

We are sorry to read that you were not happy with the care your Grandmother received during her stay in Osbern Manor. We are always keen to discuss any concerns and work with family members to rectify wherever possible any issues surrounding their loved ones' stay with us. We had never had to serve...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Brother of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience

Staff have always been friednly and helpful. The home itself is of a very high standard and clean. It doesn't matter what you ask of any of the staff, they will resolve the matter before you leave. If on the odd occasion, any questions can't be answered, on your next visit someone will be able to help.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking the time to review us. It matters a lot to the team here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary C (Friend of Resident) published on 16 October 2024 Submitted via Postal Card
Overall Experience

I went to see my friend at Osbern Manor Care Home. They were very friendly, it was a lovely place more like your own home.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for your review, which we'll share with the team here at Osbern Manor. These things mean a lot to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Hannah B (Friend of Resident) published on 4 October 2024 Submitted via Website
Overall Experience
We cannot express how grateful we are to all the staff at Osbern Manor. We were looking for 2 weeks of respite for our loved one who had never experienced respite before, so the whole process was new to us all.
From stepping into Osbern Manor back in June to take a look we were blown away with how lovely the whole atmosphere and decor felt. It was like walking into a 5-star hotel. Everyone greeted you and made you feel so welcome.

We cannot fault anything and our loved one is happy to return for future stays. All her friends who visited were equally impressed and enjoyed the delicious meal you were able to pre-book. We felt very supported in every step of the process. We highly recommend Osbern Manor, praising all the staff for making everyone feel safe and comfortable in beautiful homely surroundings.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you so much. It means a lot to the whole team, from the reception onwards, to know that you felt so positively about Osbern Manor and the team who work tirelessly to make it work so well on a daily basis.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda S (Daughter-in-law of Resident) published on 15 August 2024 Submitted via Postal Card
Overall Experience

We cannot rate our whole experience of Osbern Manor, highly enough. We needed a care home to provide a few weeks of respite care for our relative and after viewing Osbern Manor we were completely sold on arranging for our relative to stay here. It is so welcoming, friendly and not at all like a 'care home'. You feel as though you are in a 5* hotel. The care provided for our relative was amazing. She wanted for nothing and will miss her late-night hot chocolate. The rooms are spacious, modern and spotless. She loved the food and the opportunity for her relatives to join her for lunch was perfect. Anyone looking for a care home would be hard-pressed to find somewhere better and we would be more than happy to move in, in the future.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, Brenda. We will share your kind feedback with the whole team, as we all strive to make our resident's stay an enjoyable one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M R (Friend of Resident) published on 5 July 2024 Submitted via Postal Card
Overall Experience

I was invited to have lunch with friends and family of a resident. I had a 5-star meal served by friendly and efficient staff. I am always greeted by super kind and friendly staff, Thank you for taking great care of my friend who is a resident at Osbern Manor. The facilities are superior and it is always a pleasure to visit my friend and to know how is so well cared for.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you so much for your kind words, which we'll share with the team at Osbern Manor.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
No Rating
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bill B (Resident / Service User) published on 3 July 2024 Submitted via Postal Card
Overall Experience

Great place, just opened, really super building, purpose-built, the staff are first-class.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you. Reviews help others as a signpost when looking for care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Friend of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

Osbern Manor is so light and airy and beautiful - like a 5-star hotel. My friend is happy there and well cared for. As a visitor I found the staff to be friendly, welcoming and cheerful. My friend had been struggling at home and it was so nice to see her relaxed and at home and to be able to enjoy a chat and a coffee without any stress.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for your kind words, which we will share with the Osbern team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael G (Son of Resident) published on 30 April 2024 Submitted via Website
Overall Experience
From the moment we contacted Osbern Manor regarding care for my elderly parents the team there have been nothing other than exceptional. From the care, attention and support for my parents and our family and even the essential, bureaucratic aspects, the response from everybody has made, what has been a very difficult time, much less onerous for all.
The home itself is beautifully appointed and very welcoming and the quality and level of services are more akin to a 5-star hotel.

Before my parents were actually admitted, the team did a full assessment of their conditions to establish exactly how they should be treated and accommodated. Even going so far as setting them up in a large double room, with two beds pushed together, as my father (who has vascular dementia and relies on my mum's emotional support), was very stressed by the fact that, under normal circumstances, each resident is assigned their own room and would sleep alone at night (this really was a wonderful gesture).

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you Michael, we appreciate your feedback, especially the care team here. It will help others looking for care in the Medway area.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P L (Son of Resident) published on 22 April 2024 Submitted via Website
Overall Experience

My Father has been a resident for a few months now and is receiving fantastic care. The home is lovely, he enjoys being here. The staff are all great and look after all his needs perfectly.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you for your review, I will share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela D (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card
Overall Experience

After a traumatic stay in hospital Dad needed somewhere to build up his strength and confidence. Osbern Manor is perfect, very caring staff who has helped Dad back to his normal self. Cannot thank the staff enough. The actual home is beautiful also.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you for your kind words, Angela. I will share your review with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca H (Granddaughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

Very nice and friendly setting. Beautiful home. Lots of amenities. The staff are very caring and helpful. Grandad seems very happy. Very clean. I would recommend the home to all.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, and we'll be sure to share your comments with the team, as it's exactly how they hope to present to their residents and families.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken W (Husband of Resident) published on 28 March 2024 Submitted via Website
Overall Experience

I am so pleased that I found this care home to look after my wife who is suffering from dementia. The design and comfort are outstanding, as well as the highly efficient staff. I would thoroughly recommend a visit if you are seeking a special home for your loved one.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you, I will share your kind review with our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan R (Daughter of Resident) published on 11 March 2024 Submitted via Website
Overall Experience

We cannot thank Osbern Manor enough for the exemplary service they have provided right from our initial enquiry call, to overseeing the smoothest of transitions for Mum and ensuring she is settled and happy. Mum was the first resident to move in and was greeted by every member of staff. It was such a fabulous welcome and reassured us again that we had made the right decision. Every person we have contact with is professional, friendly, empathic, supportive, and genuinely cares. And all have a sense of fun! These are qualities you cannot teach and we're sure will be paramount in the success of Osbern Manor. Whether it's housekeeping, the administrative/management team, the care team or the hospitality team, they are all evidently dedicated to their work and go out of their way to help. The attention to the finer details to personalise Mum's care has been outstanding. Osbern Manor has the polish of a luxury hotel and the loving atmosphere of being in your own home. Thank you.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, Susan. We'll share your kind words with the wider team here, who will really appreciate them!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2026
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 14 Apr 2026

    Lorraine Mooney lives with Parkinson’s but the tremor that affects her right hand disappears when she’s immersed in her care home’s art sessions. The 72 year old lives at Osbern...

Upcoming Events

There are no upcoming events for Osbern Manor Care Home.

Awards / Recognitions (18)

  • 06 May 2026Recipient: Oakland Care
  • 30 Jan 2026Recipient: Oakland Care
  • 31 Jan 2025Recipient: Oakland Care

Accreditations

There are no accreditations posted yet for Osbern Manor Care Home.

Meet the Team (4)

Marta Maria Gize-Uwakwe
Marta Maria Gize-UwakweJob Title:General ManagerJoined: 2024

I have worked in healthcare since 2004, in both NHS and private care settings. I have a nursing background; I graduated from The University of Buckingham. As the General Manager, I lead the team that provides holistic care to our residents. We involve them and their families in everything we do because the most crucial part of my job is giving meaning to people's lives. Working in partnership with residents, families, and professionals has always been one of my core values. I strive to continually develop to ensure that the residents I care for experience the very best care and enrichment. Our door is always open to visitors, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.

Chloe Olson
Chloe OlsonJob Title:Deputy ManagerJoined: 2023

I started working in care in 2019 after completing my Level 3 in Health and Social Care at College. I have always been a very ambitious person and have always strived to be the best that I can be. I started as a Carer In 2019 and quickly realised that this is where I belong - helping others in the care sector, and this is where my career goals began. Within a year, I worked my way up to Team Leader and then in 2022, I was promoted to Deputy Manager to become a Registered Home Manager in 5 years.

In my spare time, I enjoy reading, sewing, and knitting. I also enjoy listening to my favourite music artists from the 1950s-1970s. I have an old soul, as some would say.

Michael Marley
Michael MarleyJob Title:Senior Client Relations Manager – KentJoined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Osbern Manor, Hyllden Heights, Birchwood Heights and Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home.

Nothing gives me greater satisfaction than assisting families to explore full-time care options whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!

Neal Whittle
Neal WhittleJob Title:Client Relations AssistantJoined: 2023

As one of the newest members of the Clients Relations Team for Kent, I’m very proud to be a part of the Oakland Care family.

I originally trained as a photographer and photographic printer back in the days of film! From shooting family portraits in the studio one day to being in the darkroom the next, it was a varied job.

I then worked in a Grammer School Art and D.T. departments, supporting the teachers and students. Ensuring learning had taken place. My main role was setting up and running the photography unit.

Before joining the Oakland Care family, I spent nine years with a boutique Cinema, covering many aspects of the business and heading up customer relations.

Working for Oakland Care has been by far the most personally rewarding; helping residents and their families navigate what can be a difficult and stressful pathway to happiness gives me immense pleasure.

Our residents are at the heart of everything we do here at Oakland Care, and I feel truly humbled to be a part of it.

Outside work, I enjoy getting out in the fresh air, either on my bike or walking in the countryside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Osbern Manor Care Home to verify any information. View our terms and conditions. Osbern Manor Care Home has an Enhanced Service -more info.