Pilling Nursing Home

My Mum has been in the care home since November 2025 and I have had nothing but support since my Mum arrived. The staff have been attentive and supportive despite a steady decline in cognitive ability. They have showed compassion and care but they also show the same levels when I am present to other residents. The management team have been supportive and have helped navigate the way round the fees and challenges faced by Soxial Care and the NHS.

I'm not local to mum's care home and rely on them to provide everything she needs. I'm always reassured when I visit that we made the right choice for mum by choosing Pilling. Dad visits her most days and takes mum out for a little drive. The staff are all lovely, attentive and caring, with a good staff to resident ratio. The facilities are just right for mum who has no capacity and is fully dependent on the care she receives. This month's visit I got such a huge smile from mum, she was well presented as usual, dressed appropriately and hair done. I'm genuinely grateful for the care she receives.

The care and consideration my mum has received since moving to the home has been what you would expect from a top notch professionally run Nursing Home. Kirsty, Anne and their team have guided me through the whole process making a very difficult time as clear and comfortable as possible. Knowing your loved one is safe and cared for provides peace of mind. I wouldn't hesitate recommending this Nursing home, to anyone who needs the best care for a loved one!

Thank you all from the bottom of our hearts. We could not have wished for a more caring and wonderful home for him.

Choosing Pilling Nursing Home for my mum has been one of the best decisions our family has ever made. She has been here for ten months and recently celebrated her 98th birthday. From day one she was met with warmth, kindness, and genuine care.

Every member of the team is exceptional. Nothing is ever too much trouble. From thoughtful snacks made up of my mum's favourites to the kindness, reassurance, and human connection, the care goes far beyond the practical.

Days are filled with caring interactions and meaningful activities, while individuality is respected - duvet days, late nights, and personal routines are accommodated. Residents are treated with dignity and compassion.

What matters most is the love and humanity shown every day. My mum is safe, known, comforted, and genuinely cared for. As a family, we have complete peace of mind knowing she is surrounded by people who truly care. Pilling is not just a nursing home - it is a caring community, and we are truly thankful.

I love this nursing home because all the staff are amazing, so friendly and caring to my mother-in-law and us. They can never do enough, always checking to see if we need anything, including food and refreshments. We leave after every visit knowing she is so well looked after, it gives us so much reassurance,

My mother was cared for with kindness and compassion at the nursing home. The staff are efficient, professional and the home is well run. We are so grateful that her admission was expedited to allow her access to nursing care and that the home looked after her and us, her family, so well when she was discharged from hospital for end-of-life care. If anyone is looking for residential nursing care they can do no better than Pilling Nursing Home.

The 24 hour care provided, looking after the medicine and pain relief and organising oxygen supply - when transition from hospital was sadly lacking. They took on his case and have turned him around. He is now able to walk and not in pain and has had a complete turnaround.

My grandma was not in the Nursing Home for long. However, the time she spent there was brilliant! The care she received was second to none. Each staff member was always so delightful and very accommodating! My grandma had dementia, however, sadly passed away from other complications that quickly took a turn for the worse. We will be forever grateful for the team at Pilling Nursing Home, who really went above and beyond to get Grandma back home from hospital to spend her last few days in comfort and with her family around her. Thanks again for everything you all did!

My mother-in-law was only in the nursing home for a few weeks before she sadly passed away. She absolutely loved being in the home and being a social butterfly herself loved the company of the other clients and staff. The love and care she received were second to none, especially in her last few days. We can't thank the Pilling Nursing Home staff enough, nothing was too much trouble and everyone was treated with love and dignity. The one thing that really impressed us was it didn't have that horrible smell you sometimes get in a nursing home. Well done to the team.

Every member of staff from cleaners to management, treats my wife as a resident, and myself as a visitor with the utmost respect and cheerfulness. I cannot thank all of them enough.

The peace of mind that Pilling Nursing Home give me is immense.

To sum up I would be devastated if he had to leave Pilling Nursing Home.

A very big “Thank You” from me to everyone involved with looking after my wife.

Very highly motivated staff who embody "the right attitude" and seem to genuinely care about the residents so appear to be extremely well lead with a good working environment.

I could not be happier with the care and support received from Pilling Nursing Home. My dad was transferred from another care home where he was bed bound, not eating, barely awake, not engaging with anybody and he weighed a mere 54kg, he was classed as end-of-life care. Since coming to Pilling Nursing Home he has gained more than 10kg in weight, he is eating and drinking independently, he is out of bed in the communal area every day and is now able to walk again! He has regained a good quality of life, me and the rest of the family couldn’t be happier! Pilling Nursing Home really go the extra mile they even set up a date for my mum and dad on one of her visits with a private meal, chocolates and flowers. Staff are lovely and really go the extra mile!

My dad was said to be end of life. He is now talking and taking steps with help. Done a full U-turn. This place is helping him live the last years of his life happily and comfortably. The team are exceptional.

Mum went into Pilling after a stay in hospital. From the very first contact with Pilling Nursing Home, the staff could not have been more helpful, particularly the operations manager! Mum was discharged from the hospital directly into the home. When I went up the following week, it was with some trepidation that I met Mum in the private visiting lounge and explained that she would not be able to go back home. I was relieved to hear her say “that’s OK, I love it here, everybody is really lovely”. Mum’s statement really sums up Pilling Nursing Home, the place itself is lovely and welcoming, the main lounge is light and bright, and there is a delightful conservatory looking out onto an attractive garden area. Mum’s room is bright and airy and overlooks the garden. All the staff I have dealt with have been very caring and have a wonderful rapport with all the residents, not just my Mum. I live 250 miles and four hours away, so knowing that Mum is somewhere safe, where she is happy and well-cared for, gives me peace of mind.

This care home is excellent. All staff are completely professional and have been extremely kind to my lovely mother, who has Parkinson's and Dementia. Importantly, they communicate with my family whenever there is even a slight change in my Mum's behaviour and so we feel very safe and included in her overall care. The Manager and her team should be massively commended on how they are caring for our most vulnerable, especially during these very challenging times.

My father has resided in Pilling Nursing Home since April 2021 after several other homes failed to meet his needs and deal with his challenging behaviour. Before his admission, I contacted the home and for the first time in two months, I was listened to. The management is fantastic, nothing seems to phase them and I absolutely take my hat off to the way the staff have cared and supported my father to date. Staffing levels seem adequate, staff are friendly and the home-cooked meals look great! It’s peace of mind to know my father is being well cared for and kept safe. I honestly can’t thank the staff enough and I highly recommend this home.