Pilling Nursing Home

Smallwood Hey Road, Pilling, Preston PR3 6HJ

Group: Zion Care Ltd

Person in charge: Kirsty Miller (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Single Rooms: 30

Latest Care Quality Commission* Report on Pilling Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Pilling Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Pilling Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.677 for Pilling Nursing Home is calculated as follows: ( (67 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pilling Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Pilling Nursing Home has a Review Score of 9.7 (9.677) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pilling Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pilling Nursing Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Staff and manager are very pleasant and always helpful. The accommodation is very clean and meals excellent. Nursing care is very well managed by the staff always.
I have seen great improvements over the past few months with more activities and objects to view by residents.
They all seem to have settled well.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum has Alzheimer's and had become aggressive which was totally out of character. Since coming to Pilling Nursing Home she has returned to her sweet, loving nature. She sits in the lounge smiling and says "It is lovely here, isn't it?"
The staff have made an effort to get to know the person behind the condition, finding out what her interests were and tailoring their approach to her individual needs and personality. All members of staff make the time to stop and smile or have a chat as they go past. Instead of simply reacting to the inevitable Alzheimers mood swings they anticipate difficult situations, read the signs and divert attention, thus avoiding the distress and frustration which had taken hold of mum before she arrived at Pilling Nursing Home. This level of care is priceless. Each time I visit I come away happy in the knowledge that mum is being looked after by people who want the best for her and will do all they can to make her happy as well as looking after her physical needs.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Since mum arrived, we have seen much improvement in her well-being. Notably, her alertness, being awake, dressed and quite significantly is now mobile without the need of a frame and no longer requires specialist cups/cutlery.
The change is remarkable and a joy to see. More importantly, she is happy in her surroundings and shows genuine affection for residents and the caring staff. It's very reassuring to see how well she has fitted in and how welcome they have made mum and all of her visitors feel too.
They have numerous activities on offer from manicures to cake decorating and regular varied entertainment which the residents clearly enjoy.
From the quality of food (notably the homemade afternoon cakes) to special occasions from Halloween to Xmas being noted and celebrated. Worthy praise especially to the staff who came in on Xmas day to visit the residents even though it was their day off.
The staff are attentive, mindful of mum's condition and always treat her with the utmost of respect.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been under the care of Pilling Nursing Home for the past 9 months, after careful consideration, we decided to take dad here. We are so pleased we did and can't praise this home enough. Although my dad has Alzheimer's and no two days are the same for him, the care each day he receives is faultless.

You can tell he is loved by all and you can see it in dad with how he responds back to all the staff. In his own little world, he is happy and contented here and loves them all. Believe me, this is a big plus for us to know this and see it in dad, this includes carers, nursing staff, domestic and all concerned in the running of the home. This is a loving and warm home where everyone can't do enough and where we as a family, can leave our loved one at peace knowing he is getting the utmost care.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I visited many nursing homes. Was pleased to find Pilling Nursing Home was opening again with a compleat new revamp, under new owners and management. My husband was the first in on April 12th, 2017. I have nothing but praise for the genuine care shown by both staff and management. It’s clean, welcoming, friendly, nothing to much trouble. Food is excellent. I am fully involved in his care plan. The environment is stimulating and this is ongoing. There’s entertainment and outings. Two lounges one as a quiet area. Good garden at the back of the house. Bedrooms good size well equipped. Manager and her support team always approachable no matter how busy, will listen and act upon what is discussed. I feel there support and care for me also.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Since my wife has become a resident at Pilling Nursing Home her well-being has improved dramatically, she is much calmer, much less aggressive and not as anxious or agitated. The team is warm, welcoming and friendly to residents and visitors alike, whilst remaining utterly professional. The whole atmosphere exudes confidence in me that my wife is being so well cared for as an individual human being with dignity and love. They really do seem to care and they certainly go the extra mile. Our husband/wife relationship has benefited enormously as we are given space to spend precious time together whilst being fully integrated into this small community. I feel that the facilities are excellent but it is the high calibre of the staff and the management philosophy which really make the difference.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are kind and considerate.
They made Christmas Day really special.
Everyone got a present from Father Christmas.
They organise trips out and entertainment.
The home is clean and warm.
When the weather is nice they have a nice garden to sit in.

How likely would you be to recommend Pilling Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

My overall impression of Pilling Nursing Home is very positive. My mother has been a resident for 4 months and despite dementia problems, has settled in nicely. There seems to be an adequate number of staff, all with a cheery nature. Nothing really to fault. All in all, a well-run nursing home.

How likely would you be to recommend Pilling Nursing Home? Likely

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Average Rating:   4.5 out of 5

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