What types of Care is Pilling Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Pilling Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilling Nursing Home to the centre of Preston?

14.3 mile(s) as the crow flies, distance by road may be significantly further.

Pilling Nursing Home, Smallwood Hey Road, Pilling, Preston, Lancashire PR3 6HJ

Review from Richard O (Son of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

Choosing Pilling Nursing Home for my mum has been one of the best decisions our family has ever made. She has been here for ten months and recently celebrated her 98th birthday. From day one she was met with warmth, kindness, and genuine care.

Every member of the team is exceptional. Nothing is ever

too much trouble. From thoughtful snacks made up of my mum's favourites to the kindness, reassurance, and human connection, the care goes far beyond the practical.

Days are filled with caring interactions and meaningful activities, while individuality is respected - duvet days, late nights, and personal routines are accommodated. Residents are treated with dignity and compassion.

What matters most is the love and humanity shown every day. My mum is safe, known, comforted, and genuinely cared for. As a family, we have complete peace of mind knowing she is surrounded by people who truly care. Pilling is not just a nursing home - it is a caring community, and we are truly thankful.

Reply from Kirsty Miller, Registered Manager at Pilling Nursing HomeThank you so much for your kind and heartfelt review. Your words mean a great deal to our whole team!
It is a privilege to care for your Mum and to know she feels safe in our care.
Thank you for trusting us with your mum's care and for taking the time to share your experience. We are truly grateful for your support and confidence in PNH.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Carol O (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

I love this nursing home because all the staff are amazing, so friendly and caring to my mother-in-law and us. They can never do enough, always checking to see if we need anything, including food and refreshments. We leave after every visit knowing she is so well looked after, it gives us so much reassurance,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Juliet M (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

My mother was cared for with kindness and compassion at the nursing home. The staff are efficient, professional and the home is well run. We are so grateful that her admission was expedited to allow her access to nursing care and that the home looked after her and us, her family, so well when she was

discharged from hospital for end-of-life care. If anyone is looking for residential nursing care they can do no better than Pilling Nursing Home.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for your lovely review. It was a pleasure to care for your Mum in the short time she was with us. Sending love and best wishes, take care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from C F (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report

Overall Experience

Since the arrival of my father, I have been very impressed with the service provided by Pilling Nursing Home. It has been an exemplary level of service they provide.
The 24 hour care provided, looking after the medicine and pain relief and organising oxygen supply - when transition from hospital was

sadly lacking. They took on his case and have turned him around. He is now able to walk and not in pain and has had a complete turnaround.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for taking the time to submit a review. It is a pleasure to be caring for such a gentleman and to also get to know you all. I will ensure this is passed over to the rest of the team. Thank you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J C (Granddaughter of Resident) published on 10 April 2024 Submitted via Website • Report

Overall Experience

My grandma was not in the Nursing Home for long. However, the time she spent there was brilliant! The care she received was second to none. Each staff member was always so delightful and very accommodating! My grandma had dementia, however, sadly passed away from other complications that quickly took

a turn for the worse. We will be forever grateful for the team at Pilling Nursing Home, who really went above and beyond to get Grandma back home from hospital to spend her last few days in comfort and with her family around her. Thanks again for everything you all did!

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for taking the time to submit a review for us. It was a pleasure to care for your grandma in the short time she was with us. Sending love to you and the family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Fiona C (Daughter-in-law of Resident) published on 10 April 2024 Submitted via Postal Card • Report

Overall Experience

My mother-in-law was only in the nursing home for a few weeks before she sadly passed away. She absolutely loved being in the home and being a social butterfly herself loved the company of the other clients and staff. The love and care she received were second to none, especially in her last few days.

We can't thank the Pilling Nursing Home staff enough, nothing was too much trouble and everyone was treated with love and dignity. The one thing that really impressed us was it didn't have that horrible smell you sometimes get in a nursing home. Well done to the team.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you for taking the time to send us a review and for your lovely, kind words. I will make sure this is passed over to the rest of the team. In her short period with us, she was a joy to care for and it was a pleasure to get to know you all as a family. Thank you again!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Fred C (Husband of Resident) published on 25 March 2024 Submitted via Postal Card • Report

Overall Experience

Every member of staff from cleaners to management, treats my wife as a resident, and myself as a visitor with the utmost respect and cheerfulness. I cannot thank all of them enough.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for your lovely review! Its a pleasure to care for your wife and to welcome you all into the PNH family. Thank you for all your support!Kirsty

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Liz W (Wife of Resident) published on 22 May 2023 Submitted via Website • Report

Overall Experience

My husband has been at Pilling Nursing Home prior to lockdown. He is well cared for, warm, clean and well-fed. Although he is very limited in what he can do, the team are so very caring and have a great connection with him. I mentioned how he used to love to watch the birds in our garden when he was

home and the following visit, he had bird pictures on the walls of his room.
The peace of mind that Pilling Nursing Home give me is immense.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for your kind words. It's a pleasure to have him in our care and lovely to know you have peace of mind.
Thank you for your ongoing support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Gloria G (Wife of Resident) published on 22 May 2023 Submitted via Website • Report

Overall Experience

My husband has been a resident for quite some time, and I am so happy with the standard of care he receives, as my mind is at rest when I leave him. The staff are so kind and patient with him and at times his behaviour has been very challenging. There is a lovely atmosphere within the home where everyone

is treated with respect, whether they are residents or visitors. It is like one big happy family. My husband's room is perfect for him and the staff make it feel like home.
To sum up I would be devastated if he had to leave Pilling Nursing Home.

Reply from Kirsty Miller, Manager at Pilling Nursing HomeThank you so much for your kind words. It is a pleasure to have him in our care and lovely to know you are still happy with the care he receives.
Thank you for your ongoing support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from R B (Husband of Resident) published on 17 May 2023 Submitted via Website • Report

Overall Experience

My wife has been a resident at Pilling Nursing Home for almost six years and during that time she has received an exceptional level of care. This could not have been easy during the Covid pandemic and resulting lock down.
Two former homes “washed their hands of her” when she became very aggressive

owing to her dementia.
At Pilling, management find ways to minimise such problems, while still ensuring residents maintain their dignity and well being.
At present, my wife appears to be calm, happy and content, which I feel reflects the love, care and attention she receives from every single member of staff.
A very big “Thank You” from me to everyone involved with looking after my wife.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you for your lovely review and positive feedback. I'm really glad you are happy with the care provided. It's an absolute pleasure having you both as part of the Pilling Nursing Home family!
Thank you again,
Kirsty

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from A B (Son of Resident) published on 17 May 2023 Submitted via Website • Report

Overall Experience

Overall excellent experience, wonderful care provided to my mother and extended to my father when visiting.
Welcoming and compassionate.
Very highly motivated staff who embody "the right attitude" and seem to genuinely care about the residents so appear to be extremely well lead with a good working

environment.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you for your lovely review!
It has always been a pleasure having your Mum in our care.
I will pass on your positive feedback to the team.
Thanks again,
Kirsty

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Julie C (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report

Overall Experience

I could not be happier with the care and support received from Pilling Nursing Home. My dad was transferred from another care home where he was bed bound, not eating, barely awake, not engaging with anybody and he weighed a mere 54kg, he was classed as end-of-life care. Since coming to Pilling Nursing

Home he has gained more than 10kg in weight, he is eating and drinking independently, he is out of bed in the communal area every day and is now able to walk again! He has regained a good quality of life, me and the rest of the family couldn’t be happier! Pilling Nursing Home really go the extra mile they even set up a date for my mum and dad on one of her visits with a private meal, chocolates and flowers. Staff are lovely and really go the extra mile!

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for taking the time to give us a review!
Your dad is truly incredible with how far he has come. It's a pleasure to care for him and see him move from strength to strength.
Although, I think his achievements have been mainly biscuit fuelled!
Thank you again!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J A (Son of Resident) published on 4 May 2023 Submitted via Website • Report

Overall Experience

My dad was said to be end of life. He is now talking and taking steps with help. Done a full U-turn. This place is helping him live the last years of his life happily and comfortably. The team are exceptional.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeThank you so much for your review.
The team at Pilling Nursing Home are so proud of your dad's achievements as I'm sure you all are too!
I will make sure to pass your lovely feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Stephen G (Son of Resident) published on 16 March 2023 Submitted via Website • Report

Overall Experience

Mum went into Pilling after a stay in hospital. From the very first contact with Pilling Nursing Home, the staff could not have been more helpful, particularly the operations manager! Mum was discharged from the hospital directly into the home. When I went up the following week, it was with some trepidation

that I met Mum in the private visiting lounge and explained that she would not be able to go back home. I was relieved to hear her say “that’s OK, I love it here, everybody is really lovely”. Mum’s statement really sums up Pilling Nursing Home, the place itself is lovely and welcoming, the main lounge is light and bright, and there is a delightful conservatory looking out onto an attractive garden area. Mum’s room is bright and airy and overlooks the garden. All the staff I have dealt with have been very caring and have a wonderful rapport with all the residents, not just my Mum. I live 250 miles and four hours away, so knowing that Mum is somewhere safe, where she is happy and well-cared for, gives me peace of mind.

Reply from Kirsty Lomas, Manager at Pilling Nursing HomeHi Stephen, thank you so much for your heart-warming feedback. It's lovely to hear that your mum is so happy in her new home with us.
I will ensure your kind words are passed on to the team-it's always a pleasure to share positive feedback. Take care and speak soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Peter J (Son of Resident) published on 16 December 2021 Submitted via Website • Report

Overall Experience

This care home is excellent. All staff are completely professional and have been extremely kind to my lovely mother, who has Parkinson's and Dementia. Importantly, they communicate with my family whenever there is even a slight change in my Mum's behaviour and so we feel very safe and included in her

overall care. The Manager and her team should be massively commended on how they are caring for our most vulnerable, especially during these very challenging times.

Reply from Kirsty Miller, Manager at Pilling Nursing HomeThank you so much for taking the time to submit this review. Your feedback is really appreciated and I will ensure this is passed onto the rest of our team.
It is a pleasure to care for your Mum and for her to have loving and caring family support.
Thank you again and speak soon!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Nicki S (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report

Overall Experience

My father has resided in Pilling Nursing Home since April 2021 after several other homes failed to meet his needs and deal with his challenging behaviour. Before his admission, I contacted the home and for the first time in two months, I was listened to. The management is fantastic, nothing seems to

phase them and I absolutely take my hat off to the way the staff have cared and supported my father to date. Staffing levels seem adequate, staff are friendly and the home-cooked meals look great! It’s peace of mind to know my father is being well cared for and kept safe. I honestly can’t thank the staff enough and I highly recommend this home.

Reply from Kirsty Miller, Manager at Pilling Nursing HomeThank you so much for your review! These comments are really appreciated and I'll feed them back to our team.
I'm so glad you feel supported with us and we thank you for the support you provide as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Suzanne F (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report

Overall Experience

My father became a resident following a short stay in hospital. He suffered from Dementia and Alzheimer's and his condition had deteriorated suddenly. He became aggressive and delusional. From the minute he arrived at Pilling Nursing Home we knew he was in safe and caring hands. We were in daily phone

contact, they were open and honest at all times and reassuring. They kept us informed of the medication changes to help manage his condition, his routines, who was caring for him, how he was responding and his overall health. As a family we knew how extremely challenging his behaviour had become but we could see (from window visits and calls) how he was responding to the care of the staff and becoming more manageable. In the short period he stayed with them we felt that the staff had become like extended family and it was clear to us how much they cared for him. All staff are professional, caring, supportive and I would strongly recommend this home to anyone considering care for their loved ones.

Reply from Kirsty Miller, Manager at Pilling Nursing HomeHi Suzanne,
Thank you so much for your lovely feedback.
It really was a pleasure to care for your father and although he was only with us for a short period, his character will stay with us.
Thank you for all your support as a family and we hope to see you soon (when covid allows!)

Take care,
From all the team at PNH

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from I B (Respite Resident) published on 12 December 2019 Submitted via Website • Report

Overall Experience

The staff team within Pilling Nursing Home are excellent they are responsive and proactive towards need ensuring care is of an individualised plan. It is apparent to see this from the moment you walk in it’s like “one big family”.
There is always something going on for residents to interact, it certainly

is a fantastic home!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Helen H (Granddaughter of Resident) published on 19 February 2019 Submitted via Website • Report

Overall Experience

The care my husband's grandma received in this home was excellent which was evidenced in the fact that she was very happy during her time here.
Despite being continually busy with very varied challenges, the staff were always happy, patient and kind towards the residents.
The home was kept clean and

smelt fresh whenever I visited.
Residents were provided with appetising in-house cooked meals and snacks and visitors had the option to join with their resident friend/relative at mealtimes if desired.
The level of nursing care provided was excellent with high levels of professionalism.
I witnessed varied activities being provided for residents and although our grandma was unable to participate much she had the enjoyment of watching others.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from James T (Son of Resident) published on 19 December 2018 Submitted via Website • Report

Overall Experience

My father, who was suffering from Alzheimers, spent his final months of life here and the standard of care and support was outstanding. Nothing was too much trouble for the staff who were all so kind and considerate.
The facilities, food and entertainment for the residents was first class. My father

was treated with great respect and dignity as are all the residents. The family was always made to feel welcome when we visited, the manager and staff always went the extra mile.
The nursing care/provision was delivered in a very gentle and sympathetic manner. The rooms were excellent and the cleanliness of the home could not be faulted.
Placing any relative in a nursing home can be traumatic but I can honestly say this nursing home is brilliant.