Pilling Nursing Home

Smallwood Hey Road, Pilling, Preston PR3 6HJ
Review Us
9.4 26 Reviews
  • Pilling Nursing Home, Preston
Pilling Nursing Home provides accommodation for older people who need nursing or personal care, dementia, physical disabilities, sensory impairments, treatment of disease, disorder or injury.

The home in Preston in Lancashire is warm and welcoming, and a team of highly qualified care and nursing staff are on hand to deliver person-centred care.

The resident chef provides a daily menu of tasty and nutritious food, and any special dietary requirements can be catered for.

Show Pilling Nursing Home on the Map

Care Provided

Type of Service

    Nursing Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Kirsty Miller (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (32)

Pilling Nursing Home Reviews (26)

Total of 26, showing 21-26
9.4

Pilling Nursing Home has a Review Score of 9.4 (9.355) out of 10, based on 6 reviews in the last 2 years. Over all time Pilling Nursing Home has 26 reviews.

Overall Experience

  • 25
  • 1
  • 0
  • 0
  • 0

Date Published

26
1
2
6
20

Review from Helen B (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and had become aggressive which was totally out of character. Since coming to Pilling Nursing Home she has returned to her sweet, loving nature. She sits in the lounge smiling and says "It is lovely here, isn't it?"
The staff have made an effort to get to know the person behind
the condition, finding out what her interests were and tailoring their approach to her individual needs and personality. All members of staff make the time to stop and smile or have a chat as they go past. Instead of simply reacting to the inevitable Alzheimers mood swings they anticipate difficult situations, read the signs and divert attention, thus avoiding the distress and frustration which had taken hold of mum before she arrived at Pilling Nursing Home. This level of care is priceless. Each time I visit I come away happy in the knowledge that mum is being looked after by people who want the best for her and will do all they can to make her happy as well as looking after her physical needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived, we have seen much improvement in her well-being. Notably, her alertness, being awake, dressed and quite significantly is now mobile without the need of a frame and no longer requires specialist cups/cutlery.
The change is remarkable and a joy to see. More importantly, she is happy
in her surroundings and shows genuine affection for residents and the caring staff. It's very reassuring to see how well she has fitted in and how welcome they have made mum and all of her visitors feel too.
They have numerous activities on offer from manicures to cake decorating and regular varied entertainment which the residents clearly enjoy.
From the quality of food (notably the homemade afternoon cakes) to special occasions from Halloween to Xmas being noted and celebrated. Worthy praise especially to the staff who came in on Xmas day to visit the residents even though it was their day off.
The staff are attentive, mindful of mum's condition and always treat her with the utmost of respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been under the care of Pilling Nursing Home for the past 9 months, after careful consideration, we decided to take dad here. We are so pleased we did and can't praise this home enough. Although my dad has Alzheimer's and no two days are the same for him, the care each day he receives is
faultless.


You can tell he is loved by all and you can see it in dad with how he responds back to all the staff. In his own little world, he is happy and contented here and loves them all. Believe me, this is a big plus for us to know this and see it in dad, this includes carers, nursing staff, domestic and all concerned in the running of the home. This is a loving and warm home where everyone can't do enough and where we as a family, can leave our loved one at peace knowing he is getting the utmost care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B.M (Wife of Resident) published on 28 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many nursing homes. Was pleased to find Pilling Nursing Home was opening again with a compleat new revamp, under new owners and management. My husband was the first in on April 12th, 2017. I have nothing but praise for the genuine care shown by both staff and management. It’s clean, welcoming,
friendly, nothing to much trouble. Food is excellent. I am fully involved in his care plan. The environment is stimulating and this is ongoing. There’s entertainment and outings. Two lounges one as a quiet area. Good garden at the back of the house. Bedrooms good size well equipped. Manager and her support team always approachable no matter how busy, will listen and act upon what is discussed. I feel there support and care for me also.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean E (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind and considerate.
They made Christmas Day really special.
Everyone got a present from Father Christmas.
They organise trips out and entertainment.
The home is clean and warm.
When the weather is nice they have a nice garden to sit in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W H (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression of Pilling Nursing Home is very positive. My mother has been a resident for 4 months and despite dementia problems, has settled in nicely. There seems to be an adequate number of staff, all with a cheery nature. Nothing really to fault. All in all, a well-run nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Pilling Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Pilling Nursing Home is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Pilling Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pilling Nursing Home to verify any information. View our terms and conditions. Pilling Nursing Home has an Enhanced Service - more info.