Evergreen Manor

McDonnell Drive, Exhall, Coventry CV7 9GA
Review Us
9.7 32 Reviews
  • Evergreen Manor, Coventry
Show Evergreen Manor on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

These prices are only a guideline, please contact Evergreen Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jenny Evans (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, respite or referrals, short and long term placements
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (35)

Visiting

  • The home encourages friends and relatives to visit the home with an open door policy. You can visit at any time.

Parking

  • The home has plenty of free parking available on site.

Evergreen Manor Reviews (32)

Total of 32, showing 21-32
9.7

Evergreen Manor has a Review Score of 9.7 (9.688) out of 10, based on 7 reviews in the last 2 years. Over all time Evergreen Manor has 32 reviews.

Overall Experience

  • 30
  • 1
  • 0
  • 0
  • 1

Date Published

32
3
4
7
25

Review from Judith M (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed with genuine warmth and, during his time at Platinum Nursing Care Ltd, received excellent personal care, attention and was treated respectfully. We found the managers and team of staff to be very friendly, professional and supportive. The nursing care and liaison with medical partners
was first class. The two-way communication and opportunity for safe visiting on a daily basis, and at times to suit us, was a real comfort.


The facilities on the wing - and specifically dad's room, the bathrooms and the resident's lounge, were all nicely decorated, modern, well maintained and spotlessly clean. We were able to personalise dad's room and access the day lounge, and all this helped dad to settle.
We really appreciated the quality of care that dad received at Platinum Nursing Care Ltd, and we would be happy to recommend them based on our personal experience.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for your kind words. Your dad made an impact on all of the staff from the day he arrived, as he was such a lovely, genuine man. It was a privilege to care for him, and he will be remembered fondly by all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon E (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been in this nursing home for the last month so I can't really know or say a lot about his care yet. I have ticked excellent for the things I've seen and good for the things I don't really know. Hopefully, when he's been here longer and I can come more often, I can tick excellent for
everything because what I have witnessed so far I am really impressed and happy with.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for your kind words. Your Dad is a pleasure to look after and has settled in well to Platinum Nursing Care. He is enjoying being in the lounge with the other residents and having visits from you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Nursing Care home provided excellent care for Dad. The staff really do care for each person - I was so impressed by them. Dad's food was of really good quality. His room was spotlessly clean, as were his bedsheets and clothes, and the house smelt clean throughout. It is peaceful there as well,
with no alarms going on continually unanswered. The management was approachable and helpful. The nursing care he received cleared up health problems he had come in with; they do things properly. I am thankful for Platinum Nursing Care for taking Dad in when he had complex care needs, and they provided amazing care, so much so, he improved. Making care home decisions is very difficult, but for us, Platimum treated our dad as you would want, with dignity and respect, and we are very thankful for them and highly recommend them.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for your review. Your Dad was very poorly when he arrived, but had a personality and will to improve, so we had a wonderful 8 months caring for him. We realise that for anyone, choosing a nursing home is a difficult decision and we are pleased that we were able to fulfil your expectations.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Nephew of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved into the Platinum Nursing Care home after a short stay in hospital, she had a bowel tumour and was very frail. Throughout her stay until her recent death I found the home and all its staff treated my aunt with respect and kindness. Communication was always first rate and even with
Covid 19 they offered safe and convenient visiting for me, I could not praise them higher.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for your kind review, Stephen. Your aunt was a lovely lady and it was a pleasure to be able to look after her for her final few weeks. She had so much to say about her family and life and we were blessed to have known her, even for a short while.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela L (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Platinum after a long stay in hospital during which we had seen her deteriorate to a point we felt she had given up. She was refusing to eat, refusing physio and in the space of a few weeks had become bed-bound and doubly incontinent. She lay in her bed barely talking
and with absolutely no interest in anything. Since moving into this care home, she has gone from strength to strength, now fully engaging in conversation, watching TV and showing an interest in everything. She's eating well, no longer needing tube feeding and she is keen to get on with physio. We are amazed at her improvement, which can only be attributed to the excellent care she is now receiving. She herself describes it 'like being in a hotel' and she has only positive things to say about the home and staff. Of course, it is a great relief for us that she has settled so well, and we are grateful for the excellent communication from staff, who present as both professional and caring.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for taking the time to write your kind review, Angela.
Your review reaffirms the hard work and dedication our staff put in every day to ensure that our residents get the best care possible and are encouraged to build their strength and enjoy life again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy P (Son-in-law of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum-in-Law (92) moved here in January 2021. We became concerned regarding the home's level of care in the following areas: (a) Maintaining the ability of Mum to continue her toilet routine with dignity, (b) Adequate provision of GP prescribed pain relief when concerns were raised by family members of
how much pain mum was visibly in, (c) Providing appropriately prepared food and assistance in eating, as mum had no teeth, was unable to hold cutlery, and needed a lot of encouragement and assistance in eating, (d) Continuing to provide GP prescribed food supplement drinks, (e) Maintaining the little mobility and independence mum still had, (f) Providing adequate mental stimulation and engagement to maintain awareness, social skills and minimise dementia deterioration (g) Adequately responding to our concerns, choosing, in the end, to keep suggesting we move her elsewhere if we were unhappy. (h) Accuracy of daily care records. Sadly, Mum passed away in a hospice at the end of April.

Reply from Nick Horncastle, Managing Director at Evergreen Manor

Thank you for sharing your experience with us. We are sorry you felt it was not a good one. All concerns are taken very seriously and, a full investigation undertaken. It is always challenging to persuade anyone living with Dementia, to do what is necessary to help them remain independent. Until a cure for this dreadful disease is found we all have to do our best to keep our loved ones safe. Dementia is a progressive condition. The speed of deterioration differs between individuals. Age, general health, and the underlying disease affect the progression. For some people, the decline can be sudden, rapid and unexpected.
It was a pity that you never came into the home to see first-hand what we were trying to do for your mother-in-law.
At all times we followed the guidance given by the GP, Advanced Nurse Practitioner, Dieticians etc. Unfortunately, even attempts by her partner (as essential care giver) and your wife, showed no visible impact on her mental or physical well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam L (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Platinum Nursing Care in October 2020 following a stay in hospital. She became a permanent resident in December 2020. Mum has a number of health issues resulting from a major stroke in 2017. We were apprehensive of mum going into a home, particularly one which we were unfamiliar
with and had not got a chance to visit beforehand. We need not have worried, though. Before mum was admitted to Platinum, she was very weak, soiling the bed, prone to challenging behaviour and eating next to nothing. Now she is getting the specialist care that she so needed and is a different person. That is all thanks to the wonderful care she receives from the staff at Platinum. She has three meals a day and snacks, has daily chats with the staff, has her toilet needs met and has her rosy cheeks and sense of humour back. With the care they have given to mum over the past six months, I would have no hesitation in recommending Platinum to anyone considering a nursing home for their parent.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for your kind review. Your Mum has certainly gone from strength to strength and has her personality back! It's a pleasure to care for her and we're glad you chose us for her home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Platinum Nursing Care after a stay in hospital (June 2020). Mum was diagnosed with advanced vascular dementia. Mum has settled into the home and is eating well and enjoying the activities with the other residents. The manager and team are all caring, kind and professional, they keep
me informed with any changes or updates to my mum's care. My mum is safe and protected in these difficult times, the manager and the team all wear Personal Protection Equipment (PPE) to maintain necessary infection control measures during the current COVID-19 pandemic. I am very grateful for the excellent care my mum is receiving at the home.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you very much for your kind review. Your Mum is always a pleasure to look after and we are so happy that she has settled into life at Platinum Nursing Care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria S (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a few months now, I would like to thank the manager, the nurses, carers and all the auxiliary staff for looking after my mum with the dignity and respect she deserves. An excellent home. The staff are all very friendly and very helpful at all times.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for the lovely review. We are happy to have met your expectations and are thoroughly enjoying looking after your Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey S (Niece of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was moved into Platinum Nursing Care after a stay in hospital. I had never heard of this care home before and was on edge about it. I was proved very wrong and my uncle is really happy and content, it was his birthday on Sunday and we were allowed to see him at a distance. I have not seen him
look so well and happy in a very long time, the nurse that sat with him all the time whilst we were there was brilliant with my uncle and ourselves. It really has put our minds at rest knowing he is being so well looked after now. I would fully recommend Platinum Nursing Care.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for this review. Your uncle is very settled and happy with us and we enjoy looking after him. We're so glad he enjoyed his birthday.
We hope to see you again soon when we are able to allow families in to visit our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian C (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Platinum she was extremely frail and very ill. Her current very gradual recovery is solely down to the professionalism and intensive caring from the manager and her care team. They treat my mum with kindness, dignity, compassion, respect and literally cater for all her medical,
nourishment and emotional needs. Whenever I've had to speak to the manager and staff, they have been extremely approachable, kind and very helpful. I take great comfort in the knowledge knowing that my mum is receiving first-class care at Platinum.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for your kind words. Your Mum's progress is very positive and we are happy that we have been able to encourage her on the road to her recovery.
We look forward to meeting you when we are able to open the home to visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola K (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Platinum Care Home following a broken hip and a stay in hospital. Mum has advanced dementia and can have challenging behaviour at times. The move was difficult for us as the hospital was not allowing visitors and neither can the care home, due to Covid-19, we have not seen Mum
for a good few weeks now. The manager and her team have made the transition easier for myself and my sister, they have sent us photos of Mum and are always happy to chat about her care on the phone, having access to her care plan has also been lovely. The support we as a family have received has been excellent, Mum is eating well and looks settled, no more challenging behaviour either which is reassuring for us. We are grateful for the excellent care.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for the lovely review. Your mum is a charming lady and a pleasure to look after.
We hope that we will be able to open our doors to relatives in the near future, but until then, we will continue to send the photos and keep the lines of communication well and truly open.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Evergreen Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Evergreen Manor is calculated as follows: ( (79 Excellents x 5) + (1 Goods x 4) ) ÷ 80 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Evergreen Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreen Manor to verify any information. View our terms and conditions. Evergreen Manor has an Enhanced Service - more info.