Pranam Care Centre

49-53 Northcote Avenue, Southall UB1 2AY
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9.8 30 Reviews
  • Pranam Care Centre, Southall
Pranam Care Centre focuses on a positive approach that addresses individual people's needs and abilities.

Caring, skilled staff aim to maintain important links each person has with elements of their personal history such as family, hobbies etc.

Staff understand dementia can cause distress for both the individual and families concerned and they aim is to create an atmosphere which is calm, relaxed and reassuring.

Staff acheive this by taking the time to fully understand life histories; developing well-trained staff; creating and maintaining a supportive environment; ensuring the upkeep of positive and open communication; devising activities with meaning and continuously encouraging family involvement.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400

Fees include all meals, accommodation , heat, light, power, laundry services, activities.


Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips

These prices are only a guideline, please contact Pranam Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Janice McKenzie (Manager)

Local Authority / Social Services

Admission Criteria

  • Any
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Parking on site

Pranam Care Centre Reviews (30)

9.8

Pranam Care Centre has a Review Score of 9.8 (9.801) out of 10, based on 12 reviews in the last 2 years.
Over all time Pranam Care Centre has 30 reviews.

Overall Experience
  • 24
  • 5
  • 0
  • 0
  • 1
Date Published
  • 30
  • 5
  • 8
  • 12
  • 18
Reviewer Connection to Pranam Care Centre
  • 11
  • 8
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Sukhjinder P (Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is like my home and I really enjoy being here. I have a very large room and I love it. The staff here are very helpful and they cook really good food, including Asian food that I like. Thank you to the staff and management.
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Review from Rachel H (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, residents seem happy. My mum appears well cared for. Can only praise the staff. All very friendly, patient and caring. At times, can seem a little too full. Also, a garden area would be good. Would be nice if sitting outside in the fresh air were an option.
Reply from Janice McKenzie, Manager at Pranam Care Centre

The Home does have a garden at the front of the building next to the car park. Residents and their relatives are free to it at any time. Chairs and tables are provided with umbrellas in the summer. Also, there is a range of beautiful flowers planted in the summer.

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Review from S W (Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I eat the meals provided here.
I like all the staff who take care of me.
I partake in all the daily activities which keep me occupied.
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Review from G E (Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm impressed by the professionalism and dedication of the staff. The managers, the carers and their time, they just get on with their duties.
Everybody is treated with the respect they expect.
May it continue and improve.
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Review from Roxana S (Friend of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited this care home with a friend, to see her grandmother. They had a barbeque at the time and a lot of residents were enjoying the good weather. I have no experience with care homes but it looked quite welcoming and there was no smell whatsoever. I was not expecting it because there are a lot
of bad stories about care homes. Also, the staff were very nice and pleasant.
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Review from M C (Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here, still, I would prefer to be at home. Staff are lovely.
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Review from Kartik P (Son of Resident) published on 10 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pranam Care Centre has been looking after my mother for the past few months. This is for assessment and on a short-term basis at present, however, the care has been so good that we are considering making this stay permanent. All members of staff have been very helpful and have helped my mother throughout
this transition. They have also been available to speak to members of the family at all times and I feel my mother is being very well taken care of.
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Review from Peter C (Great-Nephew of Resident) published on 2 July 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
Highly offensive odour possibly drains, and standard of hygiene is very poor. Care staff didn't seem to know their residents and lack of staff is evident. Lack of activities means my loved one is left sitting all day long with no stimulation. Very sad to see this.
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Review from Nikki L (Daughter of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased - mum settled very quickly - staff 5* - brilliant - very impressed - highly recommended - lovely feel to the place - mum felt comfortable and safe - staff very friendly and totally committed to resident’s feelings - 5* service.
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Review from Vabyola Z (Daughter of Resident) published on 17 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring, patient and professional staff. Always clean and tidy. My father settled down quickly after joining the care home. The staff are always ready to help the residents and his family.
Friendly atmosphere. Convenient visiting hours.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Pranam Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Pranam Care Centre is calculated as follows: ( (115 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pranam Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Janice McKenzie

Job Title: Home manager Joined: 2019

I have over a period of twenty years acquired and developed a repertoire for managing Health and Social Care establishments.


My training and work experiences in various Residential, Nursing and Extra-Care schemes have ensured growth in my intellect and my maturity as a competent and effective manager.


I started on this career path as a carer and through commitment, hard work, dedication and passion, I have moved up the ranks to my current role as a Home manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pranam Care Centre to verify any information. View our terms and conditions. Pranam Care Centre has an Enhanced Service - more info.