
very impressed with environment, facilities and cleanliness as well as friendlinessLinda B(Daughter of Resident/Service User)



very impressed with environment, facilities and cleanliness as well as friendlinessLinda B(Daughter of Resident/Service User)



Primrose House is a friendly, modern care home in Brough, providing 24-hour residential and dementia care, along with short-term respite stays and compassionate end-of-life support.
A knowledgeable and caring team work closely with residents and families to create a welcoming, supportive community where everyone feels at home. Residents have access to a range of high-quality facilities, including a café, cinema room, and hair and beauty salon.
Each resident enjoys a thoughtfully designed...
Care Provided by Primrose House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Primrose House for full pricing details and T&Cs.
Contact Primrose House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Braiden Brettell(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Parking
- On site private car park
Primrose House Reviews (53)
Primrose House has a Review Score of 9.8 (9.843) out of 10, based on 30 reviews in the last 2 years.
Over all time Primrose House has 53 reviews.
My mum recently stayed at Primrose Care Home for a two-week respite stay while my dad was in hospital following a stroke. She was understandably very anxious about going, but the staff were absolutely fantastic and quickly helped her feel at home.
Within a couple of days, Mum was joining in with activities, making friends and enjoying her time there. The care, kindness and patience shown by everyone gave us great peace of mind during a difficult period.
The home itself is modern, purpose-built and has excellent facilities. What impressed us most was that, despite only being there for a short respite stay, Mum was treated with the same care, attention and respect as the permanent residents.
Thank you to all the staff for making a stressful situation so much easier. I would highly recommend Primrose to anyone looking for respite or long-term care.
Primrose House is a really special place with a great culture of respect, filled with staff that go above and beyond for the residents. I feel very lucky we found it and extremely grateful that my dad got to spend his last days there, in comfort, attentively looked after by such skilled and gifted carers. I would recommend it without hesitation.
My dad moved to Primrose House from Leicestershire to be nearer family, and he was warmly welcomed. With the carers quickly picking up on his unique sense of humour, love of Lego, and penchant for fruit juice he settled in no time. I was particularly impressed and pleased to see him out of his room, thanks to some gentle encouragement, and the way in which he was supported towards greater mobility. Unfortunately my dad's time at the home was far too short but the whole team's approach to his last days was amazing. I do hope they all know what a wonderful job they do, how very important it is, and how much we've appreciated them.
It's wonderful to hear how warmly he felt welcomed, and how quickly our carers got to know and appreciate his personality, his sense of humour and his love of lego. These small but important details are what help us...
Mum at Primrose House for respite while we went on holiday. We had visited twice and very impressed with environment, facilities and cleanliness as well as friendliness and professional staff. Mum greeted and helped to unpack etc. She enjoyed her stay and said all the meals were very good and staff lovely. All clothes clean and packed - though some underwear and t-shirts a bit 'grey' - maybe washed too hot? Would use again and would happily recommend.
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that your mum enjoyed her respite stay at Primrose House and that you found the environment, facilities, and staff so welcoming and professional. It's lovely to know she was well cared for and happy with her...
The staff in this care home have been exceptionally kind hard working and attentive in everything they do for you the meals have been lovely and the rooms and social areas are immaculate we could not have asked for more and would definitely recommend primrose care home to anyone
The food is great, she has eaten more in two weeks than she has in ten weeks. Nothing is too much trouble for the staff. I went with my Husband to visit and he was bowled over by the care and love the Dementia residents were given, he actually welled up. Mum is happy and loves the company as she has lived alone for over four years now. Thank you
Thank you for your lovely review, i am so pleased mum has settled in so well at Primrose house and is happy. Thank you for your kind words about the team, the pride themselves on delivering outstanding care and your review confirms the fantastic work they do. Thank you.
Mum stayed at Primrose House for two weeks so that I could have a break with my husband. Mum settled well and the staff were conscious of her anxieties without me. They handled it very well and I have seen her laugh more than I have seen in a love time. Thank you everyone.
Thank you for your wonderful review. I am so pleased Mum settled well at Primrose House and enjoyed her respite stay with us. I will ensure your lovely feedback is shared with the whole team. Thank you.
The home it self is well looked after clean and tidy. Everyone is so helpful and cannot do enough to ensure there service users are content and happy. We are really happy she has her sparkle back ! Thankyou again
Thank you for your wonderful review i am so pleased to read your Grandma has settled so well at Primrose house and has her sparkle back. We have a fantastic team at Primrose house and your review confirms the fantastic work they all do. I will ensure your feedback is shared with the whole team. Thank you for your kind words.
At the age of 94 the time came when my mum needed specialist care. Sadly it would transpire that my mum would only live there for just under two months due to her extreme frailty but it was huge help. The care and compassion that the care home staff gave to my mum was absolutely superb.The facilities are brilliant. I cannot fault how she was treated from the management and care staff to the staff that looked after her room and those that tried to accommodate her eating habits as her health declined. The end of life care that she received was superb and she was shown great dignity. The care and compassion that we received as a family was incredible . I cannot thank everyone at Primrose house enough for their help. I would wholeheartedly recommend this Residential home if the time comes for you to make the decision to either live there yourself or if you need to arrange accommodation and care for a loved one. I wish that she had gone there sooner. Thanks
Thank you for your lovely review, i am so pleased we were able to support mum and care for her at Primrose House. Thank you for your kind words about the team i will ensure your lovely feedback is shared with them all. From everyone at Danforth Care Homes we send you and your family our sincere condolences.
My mother in law was served notice from her previous care home due to her increasingly challenging dementia behaviour, Primrose House assured us after visiting her to assess her behaviour they would be able to provide the care she needed.
Sadly 10 months later this has not happened and yet again she has been served notice.
We have moved her to a home that provides mild, moderate and complex dementia care but the actual move was traumatic both for her and the family.
Thank you for your review and feedback regarding Primrose House. I am sorry your experience was disappointing and we value all feedback which is taken very seriously. If you would like to discuss your concerns further please contact Primrose House directly and we will be more than happy to support you in this matter.
My 95 year old mother transferred from Wiltshire to Yorkshire recently. Her health has deteriorated which meant we needed to find accommodation suitable for her needs and under the care of our doctors. Primrose House staff and management have not only supported my mother they have also supported my sister and husband who travelled from Wiltshire because my mother was not expected to last. During this distressing time, we have received kindness and good counsel to the extent that we are unable to find the words to thank them enough. Without exception, the staff and management at Primrose House are professional in their approach with empathy and kindness at every moment. We cannot fault them, they are wonderful. The activities are brilliant, from exercises to crafting, there is never a dull moment. The rooms are stylish and comfortable, cleanliness is a priority and care paramount. We looked at several homes and I am so happy we decided on this one. Mum is now on the mend thanks to them.
Thank you for your lovely review and kind words about the staff at Primrose House. I am so pleased your mother has settled in so well and her health is improving. Thank you.
We explored several care homes in the area with the intention of finding a permanent place for Mum, and Primrose House stood out as the best, by far. The quality of the food is excellent, and the facility is always clean and well-maintained. The staff show great care and dedication to the residents, following care plans meticulously and providing personalised attention.
Overall, Primrose House has exceeded our expectations in every aspect. I wouldn't hesitate to recommend them to anyone looking for a caring and supportive environment for their loved ones.
Thank you for your fantastic review, I am so pleased Mum has settled in so well at Primrose House. Thank you for your kind words about the team, they really do pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors. I am glad Mum is enjoying the nutritious meals our chef is preparing. Thank you.
This is a rocky road for everyone dealing with Alzheimer's and dementia.
Primrose House is five-star, food , care , stimulation. I wouldn't want anything less for my mum!
We are happy to recommend this place, covers everything you could possibly need for your family.
Thank you for your wonderful review, I'm so pleased your mum has settled in so well at Primrose House and as a family, you are happy with the care and facilities Primrose House has to offer. Thank you.
The care staff engages with the residents and there is always something happening to provide stimulation and excitement. Visitors are made extremely welcome at any time and staff are extremely friendly at all times. I have been kept very well informed of any concerns relating to my mother and I certainly have peace of mind that she is extremely well looked after. Thank you.
Thank you for your fantastic review and your kind words about the whole team at Primrose House. The whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment to all visitors and your review confirms the fantastic work they all do. Thank you.
An outstanding care home with genuinely caring staff, a lovely atmosphere, plenty of activities, and welcoming to visitors and residents alike. My mother feels secure and has been much happier since she moved into the home earlier this year.
Thank you for your wonderful review. I am so pleased your mother feels safe and is happy living at Primrose House. Thank you.
The manager and the team consistently go out of their way to make my dad's stay at Primrose Brough enjoyable and stimulating. My dad sees it as his home now, the staff treat him as a friend and look after his every need. It's a lovely place for him to live.
Thank you for your lovely review, I am so pleased your dad has settled in so well at Primrose House and is enjoying all that it has to offer. Thank you.
My mum has been a resident here for some time now and I can't fault the care which she has been given by all the care staff, and management which at times must have been quite difficult for them. The care staff have all been very caring and understanding and have listened to any concerns we have had with Mum. The activities the home provides are outstanding along with the meals provided. We are always made to feel very welcome and part of the team. There are always going to be the odd problems but these are resolved professionally and with care and consideration.
Thank you for your wonderful review, I am so pleased you are happy with the care your mum receives at Primrose House. It's great mum is enjoying all the activities in the home and is happy with the meals. Thank you.
My dad moved from another care home to Primrose House and I noticed a change in his mood straight away he is much happier. The staff are so friendly and nothing is too much trouble. There is always something going on at Primrose House plenty of activities for the residents. The food is excellent we had a family Christmas meal last year it was so delicious we have booked again.
Thank you for your wonderful review, I am so pleased your dad has settled in so well at Primrose House and you have seen a change in him which is great. Thank you.
Having visited Primrose House last week my wife and I were keen to move my mum from her care home where she has been living for the past 4 years as quickly as possible even though she is diagnosed with Parkinson's, Dementia, and Atrial Fibrillation. This was a big move for us but the Care Home Manager and his staff made our experience very much more comfortable. The facilities at the care home are amazing but it's not what attracted us the most, it was the people who were going to care for my mum. The service users all seemed so happy and content, engaged with a whole raft of activities. The staff were equally as happy and engaged. This was all witnessed during a visit which was not prearranged. During the last few days, we received great support with finance, transfer arrangements, planning, and above all reassurance that my mum would transfer successfully and would receive the care and stimulation she needed. It is only day one but they have been true to their word, and we are so grateful.
Thank you for your lovely review, I am so pleased we were able to support Mum and you as a family with moving mum. The whole team at Primrose House prides themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.
We have just moved our lovely mother-in-law into Primrose after looking last week. We saw the manager on the first day who has been fantastic in sorting the care and has a true passion for this amazing place along with his whole team. My mum-in-law had such a lack of stimulation in her previous care home, that she was not looked after half as much as she had been on her first day here at Primrose. Her clothes have a special tag so they know they're hers, the small but special touches, the personal care plan, the activities, the love. We know everything is wonderful already and we have definitely made the right choice. We cannot thank the whole team enough, they know her already and she's part of the family. Thank you.
Thank you for your wonderful review. I am so pleased your mother-in-law has settled in so well at Primrose House and is most importantly happy. Thank you.
Excellent service all the best from the initial assessment through the full 2 weeks of respite. Despite being at short notice. All the staff are kind, friendly, caring, and efficient. Activities were many and varied meals to told were very good.
Thank you for your fantastic review, I am so pleased we were able to support you at short notice for a respite stay at Primrose House. Thank you for your kind words about the team, I will ensure your wonderful review is shared with them. Thank you.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Primrose House.
Accreditations
There are no accreditations posted yet for Primrose House.
Meet the Team (1)

I have worked in the health and social care sector since 2017, beginning my career as a care assistant specialising in residential dementia care. While I have also supported young adults in the community, my true passion lies in caring for the elderly, particularly those with dementia. My creativity, rooted in my earlier interest in performing arts, fuels my commitment to providing a person-centred approach to care.
In this role, I use my technical skills to guide and support staff, helping them achieve both personal and professional goals.
Outside of work, I value quality time with my family and enjoy city breaks across Europe, where I immerse myself in learning about different cultures.
Frequently Asked Questions about Primrose House
What types of Care is Primrose House registered for?
Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primrose House have?
There are 66 Single Rooms.
What are the Facilities & Services at Primrose House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Primrose House to the centre of Brough?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House to verify any information. View our terms and conditions. Primrose House has an Enhanced Service -more info.