
very impressed with environment, facilities and cleanliness as well as friendlinessLinda B(Daughter of Resident/Service User)



very impressed with environment, facilities and cleanliness as well as friendlinessLinda B(Daughter of Resident/Service User)



Primrose House is a friendly, modern care home in Brough, providing 24-hour residential and dementia care, along with short-term respite stays and compassionate end-of-life support.
A knowledgeable and caring team work closely with residents and families to create a welcoming, supportive community where everyone feels at home. Residents have access to a range of high-quality facilities, including a café, cinema room, and hair and beauty salon.
Each resident enjoys a thoughtfully designed...
Care Provided by Primrose House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Primrose House for full pricing details and T&Cs.
Contact Primrose House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Braiden Brettell(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Parking
- On site private car park
Primrose House Reviews (53)
Primrose House has a Review Score of 9.8 (9.843) out of 10, based on 30 reviews in the last 2 years.
Over all time Primrose House has 53 reviews.
Very friendly staff, the care is outstanding and the residents are treated with huge amounts of respect and dignity. My mum has settled in wonderfully even though she only recently moved in. She feels very loved and comfortable. Gorgeous rooms and food!
Thank you for your wonderful review, we are so pleased Mum has settled in so well and feels loved and comfortable. Our team really focus on a person-centred care approach and your feedback confirms the fantastic work they all do. We will ensure your review is shared with the whole team at Primrose House. Thank you.
My relative is a resident, and it is wonderful to see how happy she is at the home.
The staff are extremely professional and are truly dedicated to caring for the residents.
The rooms, facilities, food, and activities are all first-class.
It is such a lovely welcoming place, and I would recommend this home without hesitation.
Thank you for your kind words regarding the care your relative is receiving at Primrose House, It is great to hear how happy she is. The team always strive to ensure person-centred care is delivered at all times and feedback like this confirms the fantastic work they do. We will ensure your feedback is shared with the whole team. Thank you.
As a family member of a resident at Primrose House, I have visited on many occasions. On every visit, you are greeted by friendly staff (including Cody and Winston with their very waggy tails) who always have time for a chat. There is always a positive buzz around the building with staff and residents enjoying activities or chatting over a cup of tea. My mother-in-law has a beautiful room which looks out onto the garden and the cleanliness is second to none. Despite her initial worries about moving, the staff have been amazing at helping her to settle in and very quickly understood all about her and her needs. I particularly like the social media posts which allow us to see many of the activities she has been involved in. A big thank you to everyone at Primrose House.
Thank you for your wonderful feedback regarding the care and attention your loved one is receiving at Primrose House. We are so pleased they have settled in well and enjoying all the fantastic activities that take place both inside and outside the home. We really value your feedback and we will ensure this is shared with the whole team. Thank you.
I found this care home a brilliant place to stay at all the staff are very good at what they do nothing is too much trouble plus the home is looking after my mother who has advanced dementia the previous care home didn’t meet her needs so we moved her to this home which we find is ideal for her needs
Thank you for your wonderful feedback regarding your mum's experience when staying at Primrose House, your feedback will be shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.
The staff whilst I was there were wonderful! Helpful and friendly. Room facilities, very good. The facilities are not geared up for wheelchair use, the lift and door keypads are too high plus exiting the building is very difficult. Fold-down shower seats (wall-mounted) in the bathroom would have been a good idea!
Thank you for the wonderful feedback regarding the staff and facilities at Primrose House. We also appreciate your notes regarding the wheelchair accessibility issues. This is something we will raise with our maintenance team to look at readjusting the keypads as well as assessing the accessibility of the building and bathrooms. We will be sure to keep you updated with any changes.
Visited Primrose Care Home today for the first time. Wonderful experience in a lovely environment with friendly staff who couldn’t do enough. Everywhere looked very clean and the room where my friend was beautiful with all en-suite facilities. My friend said the food was delicious and he was very happy to be so well looked after. A huge thank you to all the team.
Thank you for your wonderful feedback regarding your experience when visiting Primrose House, your feedback will be shared with the whole team. We are so pleased your friend is enjoying the delicious food our chefs are providing, along with the fantastic care they are receiving.
This is a lovely home and the staff are second to none. I have received so much help from them where other agencies failed miserably. I cannot praise them enough, including the chefs who go out of their way to support my relative with a special diet.
Thank you for the wonderful feedback regarding the care you are receiving at Primrose House, the team pride themselves on providing person-centred care and we will ensure your kind words are shared with the whole team.
My initial contact with Primrose House was with the management team. I cannot fault their help and support during a very stressful time. I have found the staff to be friendly and helpful to myself at all times. I am very pleased with the way staff have helped my mother to settle and have shown her kindness and attention especially when she has been upset. As numbers of residents increase I am hopeful that activities will become part of the daily life.
Since Mum arrived at Primrose House, she has been very happy. Each time I have visited I've look through the doors to see Mum before I go in and each time she has one of the staff looking after her. The decor isn't like most care homes and it feels more like a hotel. I have been really impressed so far.
Thank you for your lovely comments regarding the care mum is receiving at Primrose House. Our staff always focus on a person-centred care approach, and it is lovely to receive such wonderful feedback. We are constantly striving to provide our residents with all the facilities and services needed to make them feel right at home.
I visited my father on a cold wet day and received a very warm welcome at Primrose House. I had an initial chat about his care in the coffee shop in reception with the manager who was able to clearly explain the physio and other treatments my father is having. Dad said he was really enjoying the food and the staff were very kind to him.
Thank you for taking the time for writing a lovely review of Primrose House and its team. I'm so glad to hear that your father is being well taken care of at Primrose House! It sounds like he is receiving the best care possible, and being made to feel welcome and safe. That's really wonderful, and...
A lovely welcome with offer of a drink. Staff extremely helpful and polite the home was immaculate and most residents in the lounge with great atmosphere and friendly staff. I would thoroughly recommend Primrose House
Thank you for your kind words. We are so glad to hear that you had such a positive experience at Primrose House. We strive to provide a great atmosphere, caring staff, and a clean and comfortable environment, and it is reassuring to know we are achieving this goal. We look forward to having you visit again soon.
A professional yet welcoming, 'nothing too much trouble', 'one big family atmosphere at this beautiful caring home. Our mum moved here from a home in Hessle where the lack of care was making her so unhappy. At Primrose House, she has received the best care from day one. The staff are so attentive and genuinely interested in providing the best care to their residents. A high standard of daily routines, lots of stimulating activities: hardworking staff with a true talent for care which is fantastic. We believe this is absolutely best for our mum which is so reassuring and what our mum deserves. Thank you to all the staff for helping our mum smile again.
Thank you so much for your kind words about Primrose House! It has been such a pleasure to welcome your mum and to make sure she is receiving the best possible care. Our team works hard every day to ensure our residents feel welcomed, comfortable, and truly part of our family. We're thrilled to see...
The bathroom/ wet room is spacious also with decent cupboard space. The dining areas are again hotel style and the food, which I have sampled myself is excellent with snacks and beverages in between. Above all the staff are lovely, caring and can’t do enough, nothing is too much trouble. There are plenty of activities on most days with a cinema room, hairdresser and chiropodist who attend regularly. I would highly recommend Primrose House.
Thank you for your wonderful review of Primrose House! We are so glad your mum is enjoying her respite care experience with us. It's great to hear that you tried the food and found it excellent and that the staff are kind, caring and accommodating. We are very proud of all of our activities, from...
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Primrose House.
Accreditations
There are no accreditations posted yet for Primrose House.
Meet the Team (1)

I have worked in the health and social care sector since 2017, beginning my career as a care assistant specialising in residential dementia care. While I have also supported young adults in the community, my true passion lies in caring for the elderly, particularly those with dementia. My creativity, rooted in my earlier interest in performing arts, fuels my commitment to providing a person-centred approach to care.
In this role, I use my technical skills to guide and support staff, helping them achieve both personal and professional goals.
Outside of work, I value quality time with my family and enjoy city breaks across Europe, where I immerse myself in learning about different cultures.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primrose House to verify any information. View our terms and conditions. Primrose House has an Enhanced Service -more info.