Riverside Lodge

44 Church Street, Rickmansworth WD3 1JE
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9.9 31 Reviews
  • Riverside Lodge, Rickmansworth
Riverside Lodge care home is a luxury care home situated on Church Street, close to the iconic Church of St. Mary. The home offers high quality compassionate care in a beautifully designed environment and is close to local shops, restaurants and cafes, ensuring residents have the opportunity to easily engage with the local community around them.

The home includes 75 en-suite bedrooms which are fully furnished with items that have been carefully selected. The rooms also benefit from wi-fi-connectivity, a nurse call system and a flat screen television. Many of the bedrooms in the home open onto their own patio areas, leading to secluded outdoor spaces.

Within the home you will also find beautifully appointed dining rooms and lounges as well as a luxurious hair and beauty salon all perfectly complemented by the wonderful interior décor. For a cinematic experience there's the home's dedicated cinema room which is there for you to enjoy any time of the day. The home also has an elegant café which is conveniently situated on the ground floor, near the reception area; a perfect place to relax with family and friends over tea, coffee and other refreshments.

Riverside Lodge's beautiful landscaped gardens feature a number of patio areas, raised planters and a BBQ area and are overlooked by large balconies, perfect for socialising on during the spring and summer months.

The home has it's own dedicated activities worker who plans a schedule of activities and entertainment which residents can choose to take part in.

Riverside Lodge offers residential care, specialist dementia care and respite care. For more information or advice about moving into Riverside Lodge, the home's customer advisors are available from 9am to 9pm weekdays and 10am to 4pm weekends.
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Care Provided by Riverside Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Riverside Lodge to find out the exact price for your requirements.

Contact Riverside Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Riverside Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Agnes Tonk (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at all times

Parking

  • Riverside Lodge offers on site parking

Riverside Lodge Reviews (31)

9.9

Riverside Lodge has a Review Score of 9.9 (9.862) out of 10, based on 31 reviews in the last 2 years.
Over all time Riverside Lodge has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Riverside Lodge
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Total of 31, showing 1-20
Review from Martin H (Son of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to stay at Riverside Lodge (initially for respite) at the end of April this year. This is her first care review after feeling understandably apprehensive about the move. Mum has settled in extremely well.
Key factors have been:
Friendly, caring attitude of staff - Mum feels 'safe' and supported.
Staff
members are approachable and willing to problem-solve any minor issues that may occur.
Good quality facilities - Mum has a comfortable room.
Shared areas are well presented and provide space for visitors.
Establishment of friendships with other residents - sharing a wide range of activities.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you for your lovely feedback. We're so pleased to hear your mum has settled in well, feels safe and supported, and is enjoying the friendships, environment and activities at Riverside Lodge.…read more
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Review from Deborah B (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Riverside Lodge for a while now. She made the decision to stay after respite care. Things have been amazing giving her a new lease of life. This month she was extremely poorly and was admitted to hospital. When she finally returned we thought it wouldn't be for long. Incredibly,
with the hard work and dedication of all the staff she is eating again and joining in with all the activities she enjoys. They work so well as a team and know the residents needs and requirements inside out. Thanks to them we as a family are seeing our mum return. Thank you everyone at Riverside Lodge
Reply from John Joannides, Corporate Services and PR Project Administrator at Riverside Lodge
Thank you so much for your lovely review. We're so happy that your mum is doing so well after returning from her hospital stay and that she's eating well and re-engaging with the activities in the…read more
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Review from S W (Stepdaughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an illness my stepfather moved to Riverside Lodge for respite. He was so happy and impressed with the level of care and facilities that he decided to move in permanently. He has been there 2 weeks and he has improved so much - he is being looked after, cleaned and cared for, which has put our
minds at rest. Riverside opened January 2024 and the facilities are outstanding as are the staff. There are dining rooms on all the floors if residents choose to eat there or alternatively they can eat in their room. The rooms are ample size with an en suite wet room and toilet. The Swan Cafe on the ground floor is a nice meeting point for relatives to sit with their loved one. This is an area that is used for the activities - Mothers Day lunch, singalongs, quizzes and other activities. There is a cinema room on the ground floor with popcorn and ice cream. The staff go above and beyond and are really friendly and we feel very reassured that our relative has decided to stay.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for your lovely review. It's wonderful to hear that your stepfather has settled in so well at Riverside Lodge and that his decision to stay permanently has brought such peace of mind…read more
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Review from Theresa J (Respite Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went in for respite care following care for short spell at home followed by necessary care at Care Home. I received kindness I had forgotten existed by staff members whilst there.
I was given personal attention in my room and the dining room. The staff were always willing to escort me to the Dining
Room although it was not always necessary. When I had a guest the staff would immediately bring to my room a tray of coffee, etc.
The food was excellent and the rooms very comfortable with a comfortable armchair, well appointed wet room and the staff always willing to help.
There was a TV which was accessible to watch.
The rooms were nicely decorated and comfortable. My view was pleasant overlooking the local Church.
There was a comfortable seating area as an extension of the dining area where I could look out at the water park. The staff were always ready to bring a cup of tea/coffee.
The kindness of the staff was incredible, helping me and listening to me when I was upset.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you for sharing such a heartfelt review. We're so pleased to know that your time with us for respite care was met with kindness, comfort, and personal attention. It means a great deal to hear…read more
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Review from Melissa S (Granddaughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been residing at Riverside Lodge for a few weeks. The staff have all been kind and patient, which has helped her settle in. She has also been able to participate in gardening activities which is very important to her. Overall she is much happier at Riverside than she was at two previous
care homes, one local and another in further away. I would have no hesitation in recommending this care home for your relatives.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for your kind review. We're really pleased to hear that your grandma is settling in well at Riverside Lodge and that our team's kindness and patience have made a difference. It's…read more
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Review from C B (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a respite resident for the last couple of months following a lengthy stay at hospital, where he lost his confidence in his mobility. The environment has been great for him in terms of transitioning back to a more 'normal' life. The facilities and activities that have been open to him,
have really helped to build his confidence.
His room is clean and airy and its great it has direct access to outside. The lounge has been a great hub of social activity though it has been disappointing for the last few weeks that there has been no TV which is often the vehicle to bring the residents together, but this was minor and it hasn't detracted from the overall experience. Dad has really loved the use of other facilities such as the cinema room. Overall the staff have been really excellent, supportive and caring, and made residents, visitors and relatives feel welcome and safe.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for taking the time to share your feedback. We're so pleased to hear that your dad's stay with us has been a positive step in his recovery and that our environment has supported him…read more
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Review from Sarah P (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum recently visited Riverside Lodge for a 3 week respite stay, having just come out of hospital and while family members were away on holiday. Mum has had respite stays in 2 other care homes in the last 12 months and she definitely preferred Riverside Lodge, as did we. The care home is brand new
so the environment and facilities are first class as you would expect, but most important was the friendliness and care provided by the staff - Mum said that nothing was too much trouble. She also enjoyed the range of activities on offer, and we felt that the layout of the home (with a lounge / dining room and dedicated care team on each floor) made it a more personal experience. Mum also made friends with several other residents while she was there. Riverside Lodge will be our first choice whenever Mum needs further care home stays in future.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for taking the time to leave such a detailed review. We're so pleased to hear that your Mum enjoyed her respite stay and that Riverside Lodge stood out positively compared to other…read more
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Review from L M (Daughter-in-law of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot thank Riverside enough for the care and support they provide to my mother in law.
The staff are caring helpful and kind and nothing is too much trouble if she wants to do something other residents don't eg visit to the supermarket for some flowers.
The home is spotlessly clean, there is a friendly
atmosphere and numerous activities and entertainment provided which are fun and stimulating for residents.
Meals look lovely and there is always food available for residents and there families alike.
The lodge have allowed a huge weight to be lifted from our shoulders and we can rest in the knowledge that she is safe, looked after and eating nutritious food regularly and always treated with dignity and respect by all members of staff.
Thank you
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you for sharing such lovely feedback. We're thrilled to hear your mother in law has settled in well and is enjoying both the social side and the welcoming environment at Riverside Lodge. It's…read more
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Review from Jenifer H (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother I must say was not happy with going into a 'home' but quite honestly it's more like a hotel. She has settle very well and has enjoyed interaction with the other residents . From a personal point of view I feel at ease knowing that my mother is being well cared for in an environment that
she enjoys . The staff are very upbeat and cheerful. They welcome the family when visiting and actually it is like a large family . The rooms are very light and spacious with good size shower rooms on suite . Riverside Lodge is a very pleasant place to visit with a cinema room and again feels like a hotel. Many places for the elderly do not have the ambience that Riverside Lodge has. If anyone is looking for a residential home for an elderly relative I would recommend they visit Riverside Lodge Rickmansworth..
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for your review. We're truly grateful that your mother chose Riverside Lodge for her respite stay, and it's lovely to hear that she felt so well supported and comfortable with us. It…read more
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Review from Janet T (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very comfortable at Riverside and enjoyed her stay. There is a happy and very caring atmosphere. The staff were friendly and helpful and kept our family informed as needed. Mum, my sister and I would not hesitate to recommend Riverside Lodge.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you for taking the time to share your lovely feedback. We're so pleased to hear that your mother was comfortable and enjoyed her stay with us. Creating a warm, caring environment is something we…read more
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Review from Mark T (Son-in-law of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was treated very well during her stay. The care staff were excellent and made her feel safe and secure. The managing team kept us well informed both before and during her stay. The catering & facilities were of a high standard and i would have no qualms entrusting her with the team
again.
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for your kind words. We're delighted to hear that your mother-in-law felt safe, secure, and well cared for during her stay with us. Our team works hard to provide not only high…read more
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Review from Sue C (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riverside lodge staff have always presented as caring capable and responsive to the needs of my mother. They have taken time to find out about her and her needs and interests. They are aware of her wishes to be as independent as possible. She has significant visual issues and has very little eye sight.
Staff manage the risk related to her blindness with sensitivity allowing her to garden and socialise. She presents as happy and settled. I could not ask for more from a care home
Reply from Debbie Gilard, Head of Corporate Services at Riverside Lodge
Thank you so much for your kind words and thoughtful review. We're absolutely delighted to hear that your mother is happy and settled at Riverside Lodge. Our team works hard to get to know each…read more
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Review from R G (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother started as a Respite resident and is now permanently living in Riverside. She has settled well and thoroughly enjoys interaction with the other residents and their daily activities. The care team are very kind.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
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Review from Jonathan B (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was staying for respite care and the transition to being a permanent resident was handled very well. My mother is now settled in and enjoying the great activities and meals very much. On visiting Riverside Lodge I find the staff very welcoming and helpful. The bedroom, ensuite, and recreation
areas are very clean, warm, bright, and comfortable. It is very comforting to know that my mother is safe and is being very well cared for by the excellent staff.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
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Review from Stephen C (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was absent when Dad urgently needed a place at a care home (at the advice of his palliative team). Riverside Lodge found him a room at very short notice, smoothing the way for my sisters (who had to manage the situation). His stay at Riverside turned out to be very short, but as his health rapidly
deteriorated the staff kept him and the family very comfortable - they were welcoming and compassionate, and (as reported by my sisters) even provided regular supplies of tea, cakes and snacks as they waited by Dad's bedside. A bonus was being able to hear the bells that Dad would have heard from his childhood home. Altogether, the experience could hardly have been better at a very emotional time.
I have visited the home a couple of times myself, but not while Dad was there. Consequently, I cannot really give ratings for some of the categories. I have rated these as "satisfactory".
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
Thank you so much for your kind words! Providing exceptional care and support to our residents and their families is our top priority.
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Review from Paul A (Nephew of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunt had a fall which affected her confidence and mobility. She spent a week at the care home which helped her literally find her feet and rebuild her confidence. The facility is very clean and has a nice homely feel and is perfectly located being so close to the town centre. The staff were
amazing and looked after my aunt, who can be difficult, with huge professional pride. I would highly recommend this home to others.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
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  • Treated with Dignity
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Review from M S (Daughter-in-law of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely impressed with the care shown and support given to us and our family member as they moved into Riverside.
All of the staff have shown care and compassion in excellent surroundings.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
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Review from C L (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Riverside Lodge since it opened in January 2024. It is a lovely home, beautifully decorated and with very good facilities.
The staff are caring, kind, friendly and helpful to Mum and to her family and other visitors.
I find management very approachable, and, like all the staff,
they place Mum's happiness and safety as most important.
I am so thankful that Mum is in such a lovely and safe home where she is genuinely cared about, and very well cared for.
Reply from Jo Currell, Marketing and Event Co-ordinator at Riverside Lodge
It warms our hearts to receive such a positive reveiw! We strive to create a supportive and enriching environment where our residents can thrive.
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Review from K S (Friend of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a real pleasure to visit my friend in this wonderfully resourced home. Having felt quite low previously, in Riverside my friend became her old self again due to having help with all her daily needs, meaning she could once again experience life to the full. I noticed the staff were attentive,
but not overbearing, and were respectful to all. Thank you Riverside for your care and attention.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care.
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Review from Derek J (Husband of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Riverside Lodge since March. We looked at several care homes in the area before making our final choice, and four months later we are sure we made the right choice. Being a new purpose-built care home the residents enjoy the many benefits it offers. On our first visit, we were immediately
impressed by the entrance which leads into a welcoming lounge, comfortable light and tastefully decorated. The rest of the Riverside is similarly appointed.
After the initial settling-in process, my wife has settled down very well and even she says, we made the right choice, she is especially complimentary about the food with she enjoys. The staff from reception to all the nursing staff are charming and nothing is too much trouble for them.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Riverside Lodge
It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Riverside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Riverside Lodge is calculated as follows: ( (318 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 363 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Riverside Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Agnes

Agnes Tonk

Job Title: Home Manager Joined: 2023

I started my caring journey as a Care Assistant in a nursing home around eight years ago. I gained experience as a Senior Care Assistant, Nursing Assistant, Night Manager and Home Manager.


I believe to be a Registered Manager of any care home, you need to understand people's skills and strengths at same time as understanding their struggles and needs. My role is to support my team in a way they feel safe and happy to provide the highest standards of care and quality of life to our residents.

Israte

Israte Easha

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Ruth

Ruth Hambleton

Job Title: Administrator Joined: 2024

I am the Home Administrator for Riverside Lodge. I enjoy engaging with residents, family members and staff. As Administrator, I have a wide range of responsibilities, which involve supporting our team, and ensure the smooth running of the Home

Amy

Amy Miles

Job Title: Hospitality Manager

My job as a Hospitality Manager allows me to be creative and effective whilst I manage my team to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Riverside Lodge.

Frequently Asked Questions about Riverside Lodge

What types of Care is Riverside Lodge registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Riverside Lodge have?

There are 75 Single Rooms.

What are the Facilities & Services at Riverside Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Lodge to the centre of Rickmansworth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Lodge to verify any information. View our terms and conditions. Riverside Lodge has an Enhanced Service - more info.