Review from Tracey M (Daughter of Resident) published on 28 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
Look no further if you are looking for a home for a loved one with an EMI Nursing facility. All the staff are amazing. The dignity and care they give the residents cannot be faulted.
Every resident's needs are individually catered for. I am so happy my mum has had the opportunity to be cared for, to
the highest standard.
The staff are also very supported and sensitive to the family and were very accommodating when we wanted to visit out of hours.
The unit felt secure and the staff keeps a careful eye on every resident.
On a personal level, all the staff were very friendly and genuinely build relationships with the residents, they looked happy in their roles and worked well as a team supporting each other.
I highly recommended Rossall.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
22 Jan 2020
Overall
Outstanding
Caring
Outstanding
Effective
Outstanding
Responsive
Outstanding
Safe
Outstanding
Well-led
Outstanding
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care, Dementia, Mental Health Condition, Physical Disability, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Rossall have?
There are 46 Single Rooms.
What are the Facilities & Services at Rossall?
Ground Floor Accommodation only is one of the Facilities & Services.
How far is Rossall to the centre of Fleetwood?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossall to verify any information. View our terms and conditions. Rossall has an Basic Service - more info.