Westway, Fleetwood FY7 8JH
Group: Belsfield Care
Person in charge: Rachel Melton (Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Substance Misuse • Younger Adults
Single Rooms: 46
Latest Care Quality Commission* Report on Rossall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Rossall has a Review Score of 6.6 (6.555)
The Review Score of 6.6 (maximum of 10) for Rossall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Rossall in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Rossall is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.555 Points relating to the number of positive Reviews for Rossall is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109 , then divided by 2 = 0.055
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Tracey M (Daughter of Resident) on Tuesday 27 December 2016. Relates to December 2016.
Look no further if you are looking for a home for a loved one with an EMI Nursing facility. All the staff are amazing. The dignity and care they give the residents cannot be faulted.
Every resident's needs are individually catered for. I am so happy my mum has had the opportunity to be cared for, to the highest standard.
The staff are also very supported and sensitive to the family and were very accommodating when we wanted to visit out of hours.
The unit felt secure and the staff keeps a careful eye on every resident.
On a personal level, all the staff were very friendly and genuinely build relationships with the residents, they looked happy in their roles and worked well as a team supporting each other.
I highly recommended Rossall.
How likely would you be to recommend Rossall? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know