Sandhills Court Care Home

All in all enjoyed my stay.

My mum has been a full-time resident since November 2022. We are happy with the care and all the facilities at the home. The staff are all very friendly and professional.

My mother has been in the care of Sandhills for just over a year now, and she has settled really well, which is entirely due to the staff, which we, as a family, feel are very caring. The home itself is beautiful - it doesn't feel like a care home at all, more like a hotel, and I would feel confident to recommend Sandhills to anyone looking to put a loved one into a home.

More funding and additional staff may ease the situation.

We have been very satisfied with the care and attention given to him.

My mum has been a permanent resident at Sandhills Court since 5th February 2022. It was a very difficult decision to move Mum to a residential care home as she lived with my husband and me for the previous 4.5 years; I was her main carer. We had viewed several care homes in our area when we were looking for respite for Mum, and Sandhills was far superior to anywhere else. Mum enjoyed her respite stays, and Sandhills was the obvious choice for permanent residency. Mum has been healthier for the last ten months at Sandhills than she has been for a while. She was registered with a local doctor, and the staff manage her medication, which is working very well. The carers are very kind to Mum and look after her very well. They encourage her to join in some of the activities. She has her hair done every week, which she loves; she cares very much about her appearance. She also enjoys the food, especially the puddings! No complaints whatsoever, just praise for everyone involved with caring for my amazing Mum. Thank you all.

She enjoys being there for respite.

Sandhills is a truly fabulous care home. The staff are enthusiastic and dedicated and do everything they can to make sure the home provides the best possible experience for all the residents. The home is clean and safe, and very well maintained. The rooms are cleaned each day, and a high level of hygiene is maintained. The residents are engaged with various activities and enjoy a high standard of catering.

We visited Sandhills amid the Jubilee celebrations to find a singer in the main lounge. All the residents were having a lovely time enjoying the music. Some were encouraged to dance and wave their flags. We were made very welcome, and chairs were found for us. All the staff were singing and dancing and very attentive to the resident's needs, moving some to a quieter area and encouraging others to join in any way that could. It was a very happy place.

Lovely and clean. A bright and welcoming atmosphere. Staff are very friendly and helpful - nothing is too much trouble. On the occasions Mum had a stomach bug, she was extremely well looked after. All staff have a fantastic sense of humour, both with residents and their families. According to Mum, the food is amazing, and there is always a good choice on the menu. Well done, Sandhills Court!

Every staff ar Sandhills are friendly and welcoming. They treat each resident as an individual with dignity and respect. The home is kept clean and inviting. I would like to see activities in the dementia unit improve. I am kept up to date with any changes in regards to my nanna either by phone or when I visit.

My sister and I have three members of our family in residence in the care home. Our mother being there from the time of opening. All are cared for superbly, creating a homely feel where they share with us. They feel safe and comfortable. The carers are truly kind, compassionate to each of their needs and enjoy a laugh with our family and always go that extra mile, knowing the little things that make all the difference to the day. The management is always willing to listen to us as a family; the kitchen staff, housekeeping maintenance and reception are fabulous. Thank you to the whole team for supporting our family, and we cheer you on in every way through these difficult times.

Mum came in for respite after a series of falls. The staff have been wonderful, kind and gentle with her. Sandhills is a lovely place, well-appointed, modern and clean. Lots of amenities and activities. So, great place, fantastic staff and a cooked breakfast every day! Thank you for everything.

My mother-in-law was very pleased with all aspects of her stay at Sandhills and is rebooking a respite break in July 2022.

I appreciate Covid has been a difficult time and caused many problems for residents, staff and family. On my first visit after restrictions were lifted, it looked like Mum’s room hadn’t been cleaned for a year! I asked the carers on duty to speak to the cleaners but 2 weeks later nothing had changed. She had 3 dressing gowns hung on the back of the bathroom door all heavily stained with old excrement. The day before I moved her into another care home (last week) she fell and fractured her wrist. I know this can happen anywhere but my son was shocked to see her pushing her walker, with her painful wrist, despite me calling ahead to make sure she was ready in her wheelchair in order to be taken to A&E. There have been, and still are some real gems working there but few and far between and then they usually move on. Pre-Covid, I would visit regularly, dust and tidy her room, take a lot of her clothes home with me to wash.

My mother-in-law was placed here by social services due to her husband being in hospital. It is very difficult for her as she wants to be at home. I got a call from the home telling me she had arrived and asked me to get some belongings for her. I rang back was waiting for over an hour for someone to take my phone call I know care staff are busy, but as a worried family member it is bad, and this is really my only grumble. The lady, who finally took my call was friendly and helpful. When I arrived at the care home to deliver items for my mother-in-law, a gentlemen carer was just finishing his shift; he said, I would hold the door, but I’m too tired and walked off. The care assistant who answered the door was very blunt and standoffish and said, she’s upstairs and took bags from me then just walked off. Not at all compassionate! I just hope for the rest of my mother in laws time there, I get better communication, and they give her the best care they can.

Very nice place.

Sandhills had Covid safe visiting room since Nov 20. Not allowed to use it due to continuous Covid outbreaks. Concerns re outbreaks reported to CQC. Mum confined to a room, 14 days x 4. Detrimental effect to mum's mental and physical health. Minimal empathy from management to providing sheltered safe visiting. Haircut not offered for a full year (due to outbreaks). Mum's self-esteem low. Chiropodist x 2 in a year. Activities were minimal as only one coordinator for three floors. Basic care satisfactory, but felt the need to ‘chase’ everything. Chef provided a good special diet. Management communication was poor in my opinion.

Covid-19 has seen a very difficult time for residents and staff alike. I have always found the staff have done their very best during these times. Adhering to the Government regulations has caused problems for staff and my mother. Lack of time to speak with her has lead her to be confused about the situation. Being deaf and registered blind; the modern communication has not suited her. No one to shop, help with her hair and nails etc. has caused her to be slightly depressed. She loves the staff and her bubble baths but needs her confidence building to socialise.

I had an elderly long time family friend who was a resident in the home during the covid pandemic. The staff were wonderful; although I could not be inside the home to see my friend, the staff made it possible for me to stand outside on the roadside where her bedroom faced from the first floor. This enabled her to still see me and other family members. To make it possible for me to have a conversation with her, they also arranged for me to speak with her on her mobile, which she had in the home with her. This made my friend very happy and let her know how much she was loved. I cannot fault this home or it's the staff at all. Overall, this home is a beautiful place, and the staff really gave 100% care to my friend.