
The staff are beautiful and personable. The food is great and facility is clean and welcoming.F S(Granddaughter of Resident/Service User)

The nurses were very kind people who spent time keeping Dad comfortable and always helped himS J(Son of Resident/Service User)


The staff are beautiful and personable. The food is great and facility is clean and welcoming.F S(Granddaughter of Resident/Service User)

The nurses were very kind people who spent time keeping Dad comfortable and always helped himS J(Son of Resident/Service User)


The Oaks is a luxury, purpose-built care home located in the heart of Newtown, Powys, standing out as a premier provider of residential, dementia, and nursing care in the area. Under the leadership of the Registered Manager, the home offers a safe, secure, and welcoming environment where personalised care is central to every resident’s experience.
The Oaks prides itself on its highly skilled and dedicated team, who deliver tailored support that...
Care Provided by The Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact The Oaks Care Home for full pricing details and T&Cs.
Contact The Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Jennifer Roberts(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (73)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
The Oaks Care Home Reviews (49)
The Oaks Care Home has a Review Score of 9.3 (9.291) out of 10, based on 17 reviews in the last 2 years.
Over all time The Oaks Care Home has 49 reviews.
The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.
Thank you for taking the time to leave us a review I will share this with the team, it was a great pleasure to support you and your son in his journey to recovery and back into the community.
I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.
Thank you for your kind words we really do try to provide high quality care within a homely environment.
Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see staff working hard and with a sense of humour at the right time.
Thank you for your review, I will share with my team, the time taken by families assists other families who are looking for services so it is really important.
Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.
Thank you for your feedback. It is really useful, we will address the issues regarding gravy with the catering team and staff immediately. If there are any other areas where you feel we need to improve to get 5 stars across the board please pop in and discuss with either myself or my deputy.
Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.
Thank you for taking the time to leave us this response at what we know will be a very difficult time for you and your family. We were delighted to have been able to offer your dear wife a more normal environment than a hospital ward for the short time we could that also enabled you as a family to have some degree of normality and privacy.
The family had their doubts about dad coming into The Oaks, and I visited with 2 sons to meet staff and look around. I had already met the Manager who I found very friendly and informative. We found the residents looked content, only one said she would prefer not to be there! The staff were friendly and helpful. The home is modern and very clean and warm. I have visited frequently since he came to live here, often around mealtime. The choice of meals, fresh cooked always smells delicious and my husband eats well. He is encouraged to join in the variety of occupations from craft and painting etc to live musical entertainment, which I have attended and was very good. Encouraged, not forced to attend. In the warmer weather, there are lovely accessible gardens to enjoy tea and cake, with family members or just on your own if you wish. My family and I, couldn't be happier with the home and care he gets. Very many thanks.
We would like to thank you for taking the time to leave us a review. This helps those families who are looking for services for the first time enormously. I will share this with the team.
My friend spent the last three months of his life in the Oaks, as his cancer meant that he could not be in his own home. The staff were friendly, understanding and compassionate. As a visitor, I was able to come and go at any time and get to know the staff which meant I could ask for assistance when needed.
Thank you for leaving us a response the information is accessed by families considering services and first-hand feedback from those who have tried it is always the best. I will share this with our team.
There was a good safety procedure upon entering The Oaks, ensuring we signed in and code-protected doors. My mother-in-law was well-dressed and had just finished her lunch, we went to the church service where she enjoyed the singing and prayers. Upon going back upstairs to her room, which was clean and tidy, she was taken to the bathroom before resting for the afternoon. The staff at The Oaks are friendly and caring towards residents each time we visit, overall this home is meeting all our expectations.
I will share this with the team as I do all feedback.
Just want to praise the staff and management for the excellent care of my mother and the smooth organisation of running The Oaks Newtown.
We would like to thank you for taking the time to leave a review for the Oaks. These reviews are really helful for people looking for services and provide really valuable information to them.
My husband was brought in for end-of-life care on the 18th of January. The care he is receiving is excellent, nothing is too much trouble. I find the staff very helpful and friendly. My husband has settled in really well. I would definitely recommend The Oaks Care Home, 100%.
Thank you for your positive response, the team really do work hard and palliative care is something they are very proud to be able to deliver to our residents. Working with families closely is really part and parcel of the roles we all play and having positive relationships supports us all on a day-to-day basis.
My mum has had the best Christmas for over twenty years with music, singing and decorations, it was amazing and she thoroughly enjoyed herself. The Christmas dinner was wonderful and the staff were happy and making a lovely atmosphere. Thank you.
We would like to thank you for leaving us this review. Living in a care home is often difficult at first for some residents and particularly at Christmas time when memories of past Christmases come flooding back. We are delighted that, in your mum's case, we made it such a positive experience. Our team really do go that extra mile.
My mum is at end of life and has been in The Oaks Care Home in Newtown (Powys) for over twelve months. The care she is receiving is second to none. The staff are amazing and care for your loved ones as if its their own family. They are trustworthy and can't do enough for you. They even look after the family, constantly checking if we need anything, drinks or food. We are so lucky to have their support. My mum is so happy and content as she can be with the circumstances. The home is always spotless.
Thank you for leaving us this very positive and kind feedback, especially at such a difficult time. Providing end-of-life care to our residents is the final thing we are privileged to do. Our staff are genuinely affected when we get to this stage of one of our residents' lives and deliver the care...
I have been using the home for respite for the last 3 months. Staff are always friendly and professional. Housekeeping are spotless and nothing is too much trouble. Family can visit any time they wish. The management team seems well involved and their door is always open even for minor issues. If something is raised it gets actioned.
Thank you for your very positive review we have been very pleased to have supported you through these few months all in an effort to get you closer to your home and very soon to be leaving us and returning home. We hope that you will keep in touch with us and pop in for a coffee when you do leave.
Completely changed my view of care homes, more like a 5 Star hotel.
Thank you for your feedback this is extremely useful for relatives who are looking for placements, my staff and myself were delighted to of been of help to you and your mum and to have had such a great relationship in a relatively short period of time.
My mother in law was very comfortable during her time at the care home. The staff were all helpful and friendly and the care given to her was brilliant. The home was always clean and tidy and the meals were lovely
Thank you for your feedback, this really helps families who are looking for services in making decisions. Caring for your mother-in-law was our pleasure as was working with you and your family.
My mother moved into The Oaks, Newtown two days after it opened in January 2020. From the outset she has loved it. Lovely, caring staff who have treated her with respect and patience throughout. They could not have been better. Visitors are always made welcome and kept informed. All members of staff treated my mother as family, always on hand to offer her a cup of tea and a biscuit (or two) whenever she fancied. She was well and truly spoilt and loved it. Home from home. Thank you, you marvellous people.
Thank you so much for your feedback, which I will share with the teams. It was an honour to have cared for your mum and to have you both visiting always supporting, friendly and smiling, we already miss hearing from you both.
My parents have been staying at The Oaks Care Home on a temporary basis for a couple of months now on the Nursing and Dementia floors. As a family we all cannot praise the staff enough - from the carers to the housekeeping staff and catering - everyone has always been exceptionally friendly and always go out of their way to listen to us and attend to our requests. I hear the staff always call my parents by their name, simple I know - but makes such a difference and reassuring to them and family. We are always provided with updates or any changes in my parent's health or well-being and feel just as welcome as my parents are. The home manager and deputy manager are incredibly organised and proactive and this certainly shows with their team. Thanks to all - as this has been a lifeline for our family during a difficult period.
Hi Amanda, we would like to thank you for your feedback. We take all feedback very seriously and see it as a way to improve further. I will share your very positive comments with the team, it is such a moral boost for everyone when we have such lovely feedback and it is always appreciated. We are...
The staff are lovely, very supportive, caring and patient. There is also a lovely welcome for visiting families, which is very important. The food menu looks very good indeed. So far cannot fault the place.
Well done to everyone at The Oaks Care Home.
Thank you for taking the time to provide us with feedback, this is very useful as we are always looking to improve our services. The positive feedback relating to our staff team will be shared with them and this really does have a positive impact and boosts everyone.
Mum has been at The Oaks since September 2021 and has been well looked after; she is eating and having all the support that she needs. The staff are great, and the place is lovely and has good entertainment for them, and we like the photos posted on Facebook. I can't fault anything about The Oaks; we are very lucky that Mum is able to stay there. Thank you all for what you do.
My sister loves the home and has been there since it opened. She has been upset by the turnover of care staff and managers as she gets very fond of them and then they leave, but all in all, she is very happy and very well cared for. She loves that we can now take in dogs and they all love that.
Thank you Gaynor for your feedback and kind comments. We have, like all homes, had some staff changes but we have a great team and the home is settled and happy.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
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- 31 Jul 2026Organiser: The Oaks Care Home
Awards / Recognitions (4)
- 04 Oct 2024Recipient: Sandstone Care Group
- 04 Oct 2024Recipient: The Oaks Care Home
- 17 Nov 2023Recipient: The Oaks Care Home
Meet the Team (4)

Jen is The Oaks Care Homes' dedicated Registered Manager.
She is a Registered Nurse with over 40 years of experience across the Health and Social Care sectors.

Cheryl is a dedicated Activities Coordinator at The Oaks Care Home.
She likes to create a positive and happy environment where the residents feel included, valued and cared for. She likes to create meaningful activities that include 1-2-1 games, music and arts and crafts.
At the home, Cheryl loves to chat, and be creative through art & music and outside of work she loves farming with her dogs. Cheryl is all about doing things to help make people feel happy.
She loves interacting with the residents and seeing their smiling faces, knowing she has made a difference every day.

Jane joined The Oaks Care Home in February 2023 as an Activities-Coordinator.
Jane organises events and provides fun and meaningful activities for the residents of The Oaks.
She has over 25 years of experience in the care industry and loves making a difference in people's lives. It gives her great job satisfaction to see the smiles on the resident's faces every day.

With extensive nursing experience, my journey began over 20 years ago as a Carer in a care home in Bristol. I later trained as a Nurse and, after qualifying and gaining a range of experiences, transitioned into community nursing. I worked in Northamptonshire and Powys for 12 years before becoming a specialist Lymphoedema Nurse, a role I held for six years.
After nearly 20 years in the NHS, I was ready for a change. My experience visiting residential homes—both as a Community Nurse and a Specialist Nurse—gave me valuable insight into care home settings, making this career transition a natural fit. Though this is my first management role, I bring a wealth of clinical experience and a passion for learning.
As Clinical Lead at The Oaks, I have the privilege of remaining hands-on with residents while also working behind the scenes to ensure we deliver the highest standard of care. I am incredibly proud to work here, alongside a wonderful team of nurses and carers who share the same dedication and commitment.
Caring for the elderly has always been close to my heart. At just 14 years old, I volunteered with Age Concern, visiting older people in the community. Working here has reminded me of the profound impact even small gestures can have on those who are no longer as independent as they once were. Seeing the joy and laughter of our residents is the most rewarding part of my role, and I feel truly privileged to play a part in shaping services that provide them with dignity, comfort, and exceptional care.
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