The Oaks Care Home

Llanidloes Road, Newtown SY16 1HL
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9.6 43 Reviews
  • The Oaks Care Home, Newtown
The Oaks is a luxury, purpose-built care home located in the heart of Newtown, Powys, standing out as a premier provider of residential, dementia, and nursing care in the area. Under the leadership of the Registered Manager, the home offers a safe, secure, and welcoming environment where personalised care is central to every resident’s experience.

The Oaks prides itself on its highly skilled and dedicated team, who deliver tailored support that respects each individual’s needs, preferences, and lifestyle. Recognising the importance of family and friends, the home fosters strong connections, creating an atmosphere that feels inclusive and supportive for both residents and their loved ones.

Blending modern design with the latest technology, The Oaks provides a comfortable and elegant setting where residents enjoy premium comfort alongside expert care. The accommodation is designed to offer a peaceful and homely environment, encouraging independence while ensuring safety and wellbeing.

A varied daily menu features freshly prepared meals crafted to suit diverse tastes and dietary requirements, ensuring every resident’s preferences are met. Mealtimes are an important social occasion, contributing to both nourishment and enjoyment.

To support residents in maintaining their interests and passions, The Oaks runs an extensive weekly activity programme. This encourages engagement, creativity, and social interaction, helping residents to lead fulfilling and enriched lives.

With its combination of expert care, thoughtful amenities, and a warm, family-like atmosphere, The Oaks stands as a trusted choice for those seeking high-quality residential, dementia, or nursing care in Powys.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1493
  • Self-Funded Residential Dementia Care: from £1507
  • Self-Funded Nursing Care: from £1779
  • RESPITE Self-Funded Residential Care: from £1493
  • RESPITE Self-Funded Residential Dementia Care: from £1535
  • RESPITE Self-Funded Nursing Care: from £1777

Fees are subject to assessment by the home. Please contact the home for more informaiton.

These prices are only a guideline, please contact The Oaks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Jennifer Roberts (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • Mealtimes are protected. To arrange a tour of the home please contact the team directly.

Parking

  • Free care park onsite.

9.6

The Oaks Care Home has a Review Score of 9.6 (9.591) out of 10, based on 26 reviews in the last 2 years.
Over all time The Oaks Care Home has 43 reviews.

Overall Experience
  • 32
  • 10
  • 1
  • 0
  • 0
Date Published
  • 43
  • 3
  • 9
  • 26
  • 17
Reviewer Connection to The Oaks Care Home
  • 15
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Yvonne P (Daughter of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has Multiple Sclerosis and suffered a bad stroke over a year ago. After waiting for 6-months in the hospital, we were delighted for Mum to get into The Oaks Newtown so that she was closer to family. Mum needs a hoist to be moved from bed to chair and relies completely on the care of the staff.
I cannot thank everyone at The Oaks enough for the care and support they have given my Mum, nothing is too much trouble. It's been so difficult during Covid, but they have done everything to protect residents and keep in touch with families. We love our FaceTime calls, they are invaluable! They include Mum in activities as much as they can, and she always has a smile on her face. She has always been girly and really loves having her hair and nails done, and she says the food is delicious, especially the puddings! The staff are very friendly and caring, and I would recommend this care home to anybody that has a loved one. Keep up the good work!
Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback; I will communicate this to the teams who I know will appreciate this greatly. Covid-19 has provided us all with new challenges, but the team have risen to those challenges to keep everyone as safe as possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pixi H (Wife of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oaks is a new care home with excellent standard, spacious interior and individual rooms en-suite and a good size garden terrace. It is clean, tidy, and has a fresh feeling. Great care is taken to keep the surroundings in good order. My husband's care is well taken care of; he is always fully dressed,
clean, shaven and comfortable. The activity team is doing their very best to engage the residents in various entertainments, puzzles, musical performances and whatever can be done to enhance the day. During the lockdown, the staff has been fabulous and supportive to residents and relatives alike and organised Skype talks. I am confident that my husband is in very good hands.
Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to submit your review, we are delighted by the feedback to date.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from Julia M (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved into The Oaks during its first week of opening in January 2020. The management, staff, activity coordinators and medical team are genuinely caring people and have provided support and care for my parents, which is second to none. Their individual needs and preferences are fully
taken into account, and they have as much independence and support as they require. They are treated with great respect in a most friendly and caring environment. They have the option to do a variety of fun activities, and there are an in-house hair salon and nail bar. The Oaks has followed guidelines and introduced strict policies during the pandemic - the result being residents and staff have remained safe and well during these extremely difficult and challenging times. Not being able to see my parents during lockdowns has been very hard, but knowing they are being kept safe and well is paramount. I congratulate and thank The Oaks for doing an amazing job in these unprecedented times.
Reply from Jen Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to submit a review of or care services.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.591)

Overview of Review Score

The Review Score of 9.6 (9.591) out of 10 for The Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.591 for The Oaks Care Home is calculated as follows: ( (198 Excellents x 5) + (86 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 301 Ratings = 4.591
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Oaks Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (4)

Jennifer

Jennifer Roberts

Job Title: Registered Manager Joined: 2020

Jen is The Oaks Care Homes' dedicated Registered Manager.


She is a Registered Nurse with over 40 years of experience across the Health and Social Care sectors.

Cheryl

Cheryl Morris

Job Title: Activity/Community Coordinator Joined: 2022

Cheryl is a dedicated Activities Coordinator at The Oaks Care Home.


She likes to create a positive and happy environment where the residents feel included, valued and cared for. She likes to create meaningful activities that include 1-2-1 games, music and arts and crafts.


At the home, Cheryl loves to chat, and be creative through art & music and outside of work she loves farming with her dogs. Cheryl is all about doing things to help make people feel happy.


She loves interacting with the residents and seeing their smiling faces, knowing she has made a difference every day.

Jane

Jane Jackson

Job Title: Activity/Community Coordinator Joined: 2023

Jane joined The Oaks Care Home in February 2023 as an Activities-Coordinator.


Jane organises events and provides fun and meaningful activities for the residents of The Oaks.


She has over 25 years of experience in the care industry and loves making a difference in people's lives. It gives her great job satisfaction to see the smiles on the resident's faces every day.

Portia

Portia Wilson

Job Title: Clinical Lead Joined: 2024

With extensive nursing experience, my journey began over 20 years ago as a Carer in a care home in Bristol. I later trained as a Nurse and, after qualifying and gaining a range of experiences, transitioned into community nursing. I worked in Northamptonshire and Powys for 12 years before becoming a specialist Lymphoedema Nurse, a role I held for six years.


After nearly 20 years in the NHS, I was ready for a change. My experience visiting residential homes—both as a Community Nurse and a Specialist Nurse—gave me valuable insight into care home settings, making this career transition a natural fit. Though this is my first management role, I bring a wealth of clinical experience and a passion for learning.


As Clinical Lead at The Oaks, I have the privilege of remaining hands-on with residents while also working behind the scenes to ensure we deliver the highest standard of care. I am incredibly proud to work here, alongside a wonderful team of nurses and carers who share the same dedication and commitment.


Caring for the elderly has always been close to my heart. At just 14 years old, I volunteered with Age Concern, visiting older people in the community. Working here has reminded me of the profound impact even small gestures can have on those who are no longer as independent as they once were. Seeing the joy and laughter of our residents is the most rewarding part of my role, and I feel truly privileged to play a part in shaping services that provide them with dignity, comfort, and exceptional care.

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