
The staff are beautiful and personable. The food is great and facility is clean and welcoming.F S(Granddaughter of Resident/Service User)

The nurses were very kind people who spent time keeping Dad comfortable and always helped himS J(Son of Resident/Service User)


The staff are beautiful and personable. The food is great and facility is clean and welcoming.F S(Granddaughter of Resident/Service User)

The nurses were very kind people who spent time keeping Dad comfortable and always helped himS J(Son of Resident/Service User)


The Oaks is a luxury, purpose-built care home located in the heart of Newtown, Powys, standing out as a premier provider of residential, dementia, and nursing care in the area. Under the leadership of the Registered Manager, the home offers a safe, secure, and welcoming environment where personalised care is central to every resident’s experience.
The Oaks prides itself on its highly skilled and dedicated team, who deliver tailored support that...
Care Provided by The Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 73 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.
Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.
The price(s) shown are provided by the care home. Contact The Oaks Care Home for full pricing details and T&Cs.
Contact The Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Sandstone Care Group
- Private Owned
Person in charge
- Jennifer Roberts(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
- Number of floors: 3
Room Information
- Single Rooms (73)
- Single Rooms with ensuite Wet Room (73)
Visiting
- The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.
Parking
- Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.
The Oaks Care Home Reviews (49)
The Oaks Care Home has a Review Score of 9.3 (9.291) out of 10, based on 17 reviews in the last 2 years.
Over all time The Oaks Care Home has 49 reviews.
Mum was the first resident at the home and was made to feel very welcomed. All staff were professional and kind very caring. Considering it was a new home it gelled very quickly into a great team. The staff has managed so well through the pandemic and have accommodated every need throughout which has been very reassuring during these hard times. Mum used be reserved and to hear she’s being social in activities and having a good time means soo much. Thank you to all
During covid when we can't get into visit, Mum's carers have set up FaceTime so that her family can keep up as much contact as possible. This has been invaluable to us to make that connection with her.
Mum has multiple sclerosis and needs two members of staff to use a hoist to get her in and out of bed and her chair. There has never been a problem getting assistance to do this as she has a button to press on her lap.
Mum always has a smile on her face, and we as a family, know that she is in the best possible place for her.
Having full-time activities co-ordinators is something so important that I was very impressed with. There’s always something going on, catering to every individual's interests and hobbies.
My grandmother made some wonderful friends in The Oaks, not only with residents but some real connections with staff. We could sleep at night knowing she was safe and couldn’t ask for anymore. Thank you all.
Thank you so much for your kind response; we were so pleased to support your Nanna and you as a family. We hope that you will remain in contact.
My dad loved being there. The treatment he received was first class. He loved the day room, meeting friends, playing games, with the special care of being looked after, he departed being a very happy man. Well done to all staff, when I phoned, they were always very happy to inform me of how my dad was. Thank you all for the care he received.
Thank you so much for your very kind comments. If you would like to provide some further feedback on areas we have not scored top marks, we would appreciate this, as we aim for continual improvement of our services.
The manager and all of the staff are nothing short of amazing. There is an openness and a genuine sense of friendship. Mom often said ‘The people are all lovely, and the food is good. Mom’s usual routine was kept to as much as possible. When lockdown happened, they continued to set her hair and her nails. I knew she was safe and loved. Mom passed away on February 18th. The love and understanding we experienced were incredible. She died in my arms. The care she and I received is something I will never forget. I’m so grateful Mom spent her final year in the care of such wonderful people, who loved her almost as much as we do.
Thank you for your very kind words; your Mum was a very amazing lady who is missed greatly by staff and residents. You and your family created within Mums room a real home from home that she loved dearly. We are delighted that we not only met and cared for your Mum, but we also met you as a family,...
We were extremely happy with the care that our dad received whilst in The Oaks Care Home. The nurses were very kind people who spent time keeping Dad comfortable and always helped him to take part in activities with other residents in the day room, which he thoroughly enjoyed.
We would like to thank you for your very kind review, and note that we did not score 5 on management; we always want to improve, so if there is any feedback to aid us in this area, we would be grateful to receive this via normal email admin@oaksnewtown.co.uk.
My Mum has Multiple Sclerosis and suffered a bad stroke over a year ago. After waiting for 6-months in the hospital, we were delighted for Mum to get into The Oaks Newtown so that she was closer to family. Mum needs a hoist to be moved from bed to chair and relies completely on the care of the staff. I cannot thank everyone at The Oaks enough for the care and support they have given my Mum, nothing is too much trouble. It's been so difficult during Covid, but they have done everything to protect residents and keep in touch with families. We love our FaceTime calls, they are invaluable! They include Mum in activities as much as they can, and she always has a smile on her face. She has always been girly and really loves having her hair and nails done, and she says the food is delicious, especially the puddings! The staff are very friendly and caring, and I would recommend this care home to anybody that has a loved one. Keep up the good work!
Thank you for your feedback; I will communicate this to the teams who I know will appreciate this greatly. Covid-19 has provided us all with new challenges, but the team have risen to those challenges to keep everyone as safe as possible.
The Oaks is a new care home with excellent standard, spacious interior and individual rooms en-suite and a good size garden terrace. It is clean, tidy, and has a fresh feeling. Great care is taken to keep the surroundings in good order. My husband's care is well taken care of; he is always fully dressed, clean, shaven and comfortable. The activity team is doing their very best to engage the residents in various entertainments, puzzles, musical performances and whatever can be done to enhance the day. During the lockdown, the staff has been fabulous and supportive to residents and relatives alike and organised Skype talks. I am confident that my husband is in very good hands.
Thank you for taking the time to submit your review, we are delighted by the feedback to date.
Both my parents moved into The Oaks during its first week of opening in January 2020. The management, staff, activity coordinators and medical team are genuinely caring people and have provided support and care for my parents, which is second to none. Their individual needs and preferences are fully taken into account, and they have as much independence and support as they require. They are treated with great respect in a most friendly and caring environment. They have the option to do a variety of fun activities, and there are an in-house hair salon and nail bar. The Oaks has followed guidelines and introduced strict policies during the pandemic - the result being residents and staff have remained safe and well during these extremely difficult and challenging times. Not being able to see my parents during lockdowns has been very hard, but knowing they are being kept safe and well is paramount. I congratulate and thank The Oaks for doing an amazing job in these unprecedented times.
Thank you for taking the time to submit a review of or care services.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (1)
There are no news items for The Oaks Care Home.
- 31 Jul 2026Organiser: The Oaks Care Home
Awards / Recognitions (4)
- 04 Oct 2024Recipient: Sandstone Care Group
- 04 Oct 2024Recipient: The Oaks Care Home
- 17 Nov 2023Recipient: The Oaks Care Home
Meet the Team (4)

Jen is The Oaks Care Homes' dedicated Registered Manager.
She is a Registered Nurse with over 40 years of experience across the Health and Social Care sectors.

Cheryl is a dedicated Activities Coordinator at The Oaks Care Home.
She likes to create a positive and happy environment where the residents feel included, valued and cared for. She likes to create meaningful activities that include 1-2-1 games, music and arts and crafts.
At the home, Cheryl loves to chat, and be creative through art & music and outside of work she loves farming with her dogs. Cheryl is all about doing things to help make people feel happy.
She loves interacting with the residents and seeing their smiling faces, knowing she has made a difference every day.

Jane joined The Oaks Care Home in February 2023 as an Activities-Coordinator.
Jane organises events and provides fun and meaningful activities for the residents of The Oaks.
She has over 25 years of experience in the care industry and loves making a difference in people's lives. It gives her great job satisfaction to see the smiles on the resident's faces every day.

With extensive nursing experience, my journey began over 20 years ago as a Carer in a care home in Bristol. I later trained as a Nurse and, after qualifying and gaining a range of experiences, transitioned into community nursing. I worked in Northamptonshire and Powys for 12 years before becoming a specialist Lymphoedema Nurse, a role I held for six years.
After nearly 20 years in the NHS, I was ready for a change. My experience visiting residential homes—both as a Community Nurse and a Specialist Nurse—gave me valuable insight into care home settings, making this career transition a natural fit. Though this is my first management role, I bring a wealth of clinical experience and a passion for learning.
As Clinical Lead at The Oaks, I have the privilege of remaining hands-on with residents while also working behind the scenes to ensure we deliver the highest standard of care. I am incredibly proud to work here, alongside a wonderful team of nurses and carers who share the same dedication and commitment.
Caring for the elderly has always been close to my heart. At just 14 years old, I volunteered with Age Concern, visiting older people in the community. Working here has reminded me of the profound impact even small gestures can have on those who are no longer as independent as they once were. Seeing the joy and laughter of our residents is the most rewarding part of my role, and I feel truly privileged to play a part in shaping services that provide them with dignity, comfort, and exceptional care.
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