The Oaks Care Home

My mother moved into The Oaks, Newtown two days after it opened in January 2020. From the outset she has loved it. Lovely, caring staff who have treated her with respect and patience throughout. They could not have been better. Visitors are always made welcome and kept informed. All members of staff treated my mother as family, always on hand to offer her a cup of tea and a biscuit (or two) whenever she fancied. She was well and truly spoilt and loved it. Home from home. Thank you, you marvellous people.

My parents have been staying at The Oaks Care Home on a temporary basis for a couple of months now on the Nursing and Dementia floors. As a family we all cannot praise the staff enough - from the carers to the housekeeping staff and catering - everyone has always been exceptionally friendly and always go out of their way to listen to us and attend to our requests. I hear the staff always call my parents by their name, simple I know - but makes such a difference and reassuring to them and family. We are always provided with updates or any changes in my parent's health or well-being and feel just as welcome as my parents are. The home manager and deputy manager are incredibly organised and proactive and this certainly shows with their team. Thanks to all - as this has been a lifeline for our family during a difficult period.

Well done to everyone at The Oaks Care Home.

Mum has been at The Oaks since September 2021 and has been well looked after; she is eating and having all the support that she needs. The staff are great, and the place is lovely and has good entertainment for them, and we like the photos posted on Facebook. I can't fault anything about The Oaks; we are very lucky that Mum is able to stay there. Thank you all for what you do.

My sister loves the home and has been there since it opened. She has been upset by the turnover of care staff and managers as she gets very fond of them and then they leave, but all in all, she is very happy and very well cared for. She loves that we can now take in dogs and they all love that.

Mum was the first resident at the home and was made to feel very welcomed. All staff were professional and kind very caring. Considering it was a new home it gelled very quickly into a great team. The staff has managed so well through the pandemic and have accommodated every need throughout which has been very reassuring during these hard times. Mum used be reserved and to hear she’s being social in activities and having a good time means soo much. Thank you to all

Mum always has a smile on her face, and we as a family, know that she is in the best possible place for her.

My grandmother made some wonderful friends in The Oaks, not only with residents but some real connections with staff. We could sleep at night knowing she was safe and couldn’t ask for anymore. Thank you all.

My dad loved being there. The treatment he received was first class. He loved the day room, meeting friends, playing games, with the special care of being looked after, he departed being a very happy man. Well done to all staff, when I phoned, they were always very happy to inform me of how my dad was. Thank you all for the care he received.

The manager and all of the staff are nothing short of amazing. There is an openness and a genuine sense of friendship. Mom often said ‘The people are all lovely, and the food is good. Mom’s usual routine was kept to as much as possible. When lockdown happened, they continued to set her hair and her nails. I knew she was safe and loved. Mom passed away on February 18th. The love and understanding we experienced were incredible. She died in my arms. The care she and I received is something I will never forget. I’m so grateful Mom spent her final year in the care of such wonderful people, who loved her almost as much as we do.

We were extremely happy with the care that our dad received whilst in The Oaks Care Home. The nurses were very kind people who spent time keeping Dad comfortable and always helped him to take part in activities with other residents in the day room, which he thoroughly enjoyed.

My Mum has Multiple Sclerosis and suffered a bad stroke over a year ago. After waiting for 6-months in the hospital, we were delighted for Mum to get into The Oaks Newtown so that she was closer to family. Mum needs a hoist to be moved from bed to chair and relies completely on the care of the staff. I cannot thank everyone at The Oaks enough for the care and support they have given my Mum, nothing is too much trouble. It's been so difficult during Covid, but they have done everything to protect residents and keep in touch with families. We love our FaceTime calls, they are invaluable! They include Mum in activities as much as they can, and she always has a smile on her face. She has always been girly and really loves having her hair and nails done, and she says the food is delicious, especially the puddings! The staff are very friendly and caring, and I would recommend this care home to anybody that has a loved one. Keep up the good work!

The Oaks is a new care home with excellent standard, spacious interior and individual rooms en-suite and a good size garden terrace. It is clean, tidy, and has a fresh feeling. Great care is taken to keep the surroundings in good order. My husband's care is well taken care of; he is always fully dressed, clean, shaven and comfortable. The activity team is doing their very best to engage the residents in various entertainments, puzzles, musical performances and whatever can be done to enhance the day. During the lockdown, the staff has been fabulous and supportive to residents and relatives alike and organised Skype talks. I am confident that my husband is in very good hands.

Both my parents moved into The Oaks during its first week of opening in January 2020. The management, staff, activity coordinators and medical team are genuinely caring people and have provided support and care for my parents, which is second to none. Their individual needs and preferences are fully taken into account, and they have as much independence and support as they require. They are treated with great respect in a most friendly and caring environment. They have the option to do a variety of fun activities, and there are an in-house hair salon and nail bar. The Oaks has followed guidelines and introduced strict policies during the pandemic - the result being residents and staff have remained safe and well during these extremely difficult and challenging times. Not being able to see my parents during lockdowns has been very hard, but knowing they are being kept safe and well is paramount. I congratulate and thank The Oaks for doing an amazing job in these unprecedented times.