Townsend Hub

106 Townsend Lane, Anfield, Liverpool L6 0BB
Review Us
8.1 1 Review
  • Townsend Hub, Liverpool
Show Townsend Hub on the Map

Care Provided by Townsend Hub

Type of Service

    Residential Home
  • For a maximum of 35 Service Users

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

Good to Know

Group/Owner

Person in Charge

  • Terence Melia (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Room Information

  • Single Rooms (35)
Are you the Owner/Manager of Townsend Hub? View your Advertising Options

Townsend Hub Reviews (1)

8.1

Townsend Hub has a Review Score of 8.1 (8.143) out of 10, based on 1 reviews in the last 2 years.
Over all time Townsend Hub has 1 review.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 0
Date Published
  • 1
  • 1
  • 1
  • 1
  • 0
Reviewer Connection to Townsend Hub
  • 1
Total of 1, showing 1-1
Review from P C (Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a resident service user in townsend hub, staff and physio and kitchen staff and activities, have a helped me in my new diagnosis of ms. In December 2025, I was diagnosed with having ms, I was unable to move my limbs. I came to townsend hub after hospital, being resident I have learnt to walk and
use my arms. Staff are all heros, in here, is a wonderful friendly atmosphere with staff and residents. I have never met anybody as kind and my mental health his the best it has ever been, with newly diagnosis with ms, I see life and the world with a different positive view. I have my life heading mentally and physically that it have ever been in my life. I can not find words to express how fantastic life has become, my wellbeing is wonderful thanks to Towns End hub, activites helps me socialize and meet new people now we are friends. Townsend Hub have saved my life and is in a clear positive direction, the best it has ever been, I have learnt that help is there for everybody and myself
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.143)

Overview of Review Score

The Review Score of 8.1 (8.143) out of 10 for Townsend Hub is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Townsend Hub is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.143 Points relating to the number of positive Reviews for Townsend Hub is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Nov 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Townsend Hub

What types of Care is Townsend Hub registered for?

Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townsend Hub have?

There are 35 Single Rooms.

How far is Townsend Hub to the centre of Liverpool?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend Hub to verify any information. View our terms and conditions. Townsend Hub has an Basic Service - more info.