Trecelyn-Court

New Bryngwyn Road, Newport NP11 4NF
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9.8 29 Reviews
  • Trecelyn-Court, Newport
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

We also take local authority funded clients.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority Referrals.
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Contact the manager for information on visiting.

Parking

  • Their is dedicated parking at Trecelyn Court.

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Trecelyn-Court Reviews (29)

9.8

Trecelyn-Court has a Review Score of 9.8 (9.759) out of 10, based on 14 reviews in the last 2 years.
Over all time Trecelyn-Court has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trecelyn-Court
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Total of 29, showing 1-20
Review from M K (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Trecelyn Court and from the moment she stepped inside she was greeted with warmth and affection..
It has given me peace of mind she's safe and very well looked after..every need is attended to by all the staff..All the staff are amazing and mam is so happy with them..
Also mam is
eating so much better she loves the food and enjoys everything she has...
Would highly recommend 100 %...
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Review from T B (Niece of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Treated with the utmost respect and dignity, my aunt enjoyed the last three years of her long and fulfilled life cared for by a very special, skilful team at Trecelyn Court.


Adapting to a new environment and routines was undoubtedly a challenge for my aunt who had been fiercely independent and proud.

However, the staff at Trecelyn quickly identified her needs and responded very positively to her strong character, individuality and great sense of humour!


Whilst visiting, family and friends were always assured that my aunt was content and comfortable; she would often announce that she was staying in "the best hotel in Wales"!
She always spoke highly of the staff recognising their kindness and friendliness.


We will always be most grateful that our dear aunt was in the safest of hands, treated with fondness and kindness.


With heartfelt thanks and appreciation to everyone at Trecelyn Court who made a residence a special home.

Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you so much for your kind and thoughtful words about Trecelyn Court. We are truly honoured to have had the opportunity to care for your aunt during the final years of her life.It means a great deal to our team to hear that she felt safe, comfortable, and valued as an individual, and we are touched by her description of Trecelyn as "the best hotel in Wales." Your acknowledgement of our staff's dedication, compassion, and attentiveness is deeply appreciated, and we will be sure to share your feedback with the entire team.Please accept our heartfelt thanks for your trust in us, and for taking the time to share such a moving tribute.

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Review from Justine W (Friend of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We having been going to the carehome for over a year . Our family friend have been there with dementia. We couldn't have asked for anything better. From day one we were made to feel like family the love and support we had was absolutely amazing. Everyone of the carers do a fantastic job with all the
residents. The care home manager have gone above and beyond for our family friend . The outstanding treatment hes had have been incredible. It will be a very sad day when he does leave. Every member of staff should be so proud to be a part of her team . Thank you for everything you have done
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you so much Justine, for your heartfelt message. It truly means a great deal to all of us here at the care home. We are deeply touched by your kind words and honoured to have been part of your family friend's journey. From the very beginning, our aim has always been to provide not just care, but genuine warmth and compassion-and knowing that you felt like part of our family means the world to us.Our team is incredibly proud to have had the opportunity to care for such a special person, and we will always cherish the trust you've placed in us. Please know that the love and appreciation you've expressed is felt by every member of our staff.Thank you again for your kind words and support-it has been our privilege.

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Review from R L (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for the last few years. She is treated like a princess in every way and cared for and loved by all the staff. She has recently been in hospital and the manager has gone above and beyond in being my mother's voice during this time. I would give more than 5 stars in
every aspect of this review if I could. Amazing place and truly wonderful people
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you so much for your incredibly kind words. It means the world to us to know your mother is happy and well-cared for. We consider it a privilege to look after her, and we're always here to support both her and your family. We were glad to be able to advocate for her during her hospital stay. Please know that she, and you, are a valued part of our family here. We are truly touched by your review. Our team strives to provide compassionate and personalized care, and it's wonderful to hear that we've achieved that for your mother. We're grateful for your trust and will continue to provide the highest level of care.

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Review from Michael L (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Trecelyn Court and she has resided there for approximately 6 months. She is 94 years old and has dementia. I can honestly say that moving my mother into this care home is the best thing that my sister and I have ever done for her. The standard of care and quality of life is
first rate with many activities and hobbies carried out every day to keep minds and bodies occupied. This social interaction is a must when someone has dementia as it keeps them alert and their mind active. The staff are so kind and compassionate and it has a family atmosphere where the residents care and enjoyment are paramount. My mother has been like Benjamin Button since coming to Trecelyn Court and although her memory is very limited, she always has a good word for the staff probably due to the fact they spoil her!
I have no hesitation in recommending this care home as it has been a tonic to both her mental and physical well being.
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Review from Debbie L (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother settled straight away into Trecelyn Court. The staff are great and can't do enough for you.
Her room is perfect en-suite and a TV.
Was worried about mam when she first got there last August, but needn't have worried, she has settled in so well and enjoys the company and the activities.
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Review from Martyn T (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care to the residents is outstanding. The staff go above and beyond to ensure that the residents have a quality of life and dignity in all aspects of care. The food is of the highest standard and quality and variety. There are daily activities and games for all the residents.
I cannot
give this home enough praise and to the staff for all their professional care to our most vulnerable pensioners. Thank Trecelyn Court.
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Review from Matthew L (Son-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is looked after very well at Trecelyn-Court. She is safe. No more falling and no more worrying for us as her family. The staff are so obliging, so friendly and do a fantastic job. The culture, cleanliness and atmosphere of the home are first-class. I would highly recommend it.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you for sharing your positive experience with Trecelyn Court. We are delighted to hear that your mother-in-law is well cared for and that you feel reassured about her safety and well-being. Our team works hard to maintain a friendly, clean and welcoming environment and it's wonderful to know their efforts have made a difference. Your recommendation means a great deal to us and we truly value your kind words. If there's anything else we can do to support your family, please don't hesitate to let us know.

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Review from Lynda W (Daughter-in-law of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Total neglect to my father-in-law. Post-COVID after suffering chest infection, sepsis, dehydration on arrival to hospital after two days before being admitted two senior carers were asked by myself for doctor to be called. No was the response, my father-in-law is clinically well. The following morning
he gets admitted to hospital with the above diagnosis. Absolutely totally neglected. Also got a photo very big blister on heel and I was told his feet were fine.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Dear Lynda, I am truly sorry for your loss. I understand that your father-in-law was in the hospital for eight days before his passing. You raised a safeguarding concern regarding the care at Trycelyn Court, and I want to inform you that a thorough and full investigation was conducted by Care Inspectorate Wales and Caerphilly Social Services. The outcome of the safeguarding process found the concerns to be unsubstantiated, and no neglect was identified.

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Review from Jeremy D (Son of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Trecelyn Court for a little over 2 years now and I must say that it has been a blessing. Before going into the home mother was forever in and out of hospital either for some sort of infection, virus or on many occasions as a result of a fall, but touch wood she hasn't
been admitted to hospital for the past 2 years. A lot of this is simply to do with the excellent care provided at Trecelyn Court. All staff have been excellent and deserved a medal but a special thanks go to four staff members in particular.
I certainly know how much of a hand full my mother can be at times, so I do sympathise with you all.
Thanks for the continuous hard work and care.
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Review from N F (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Trecelyn-Court for a few months. Before she went in she didn't interact with anyone, slept most of the time and generally and quite poorly. She is now looking great, taking part in all activities, and her health is better. The team here are amazing, and so clean and tidy
and the food is amazing. Highly recommend this home.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you for sharing your positive experience with Trecelyn-Court! It's wonderful to hear about the positive transformation in your mother-in-law's well-being. We're glad the team's dedication, cleanliness, and delicious food have contributed to her improved health and active engagement. We appreciate your recommendation!

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Review from H F (Granddaughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have looked after my nonni so well, it makes me feel happy and safe. I love visiting her as often as I can and the staff always make me feel warm and welcome.
Reply from Mohammad Ali, Owner at Trecelyn-Court

It's heartwarming to hear about the exceptional care your nanni receives. Knowing that the staff consistently creates a warm and welcoming environment adds a layer of comfort for both you and your loved one. It's evident that their dedication contributes to a positive and happy experience.

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Review from Jayne F (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to put Mum into a home was heartbreaking. I wanted to continue caring for her at home, but I knew she needed expert care. Treceltn-Court is a wonderful home - so helpful and caring and makes everyone feel like family. The care they have given my mum is second to none. I would so highly recommend
them.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you so much for sharing your experience. We truly understand how difficult the decision was to place your mum in a home, and we're grateful for the trust you've placed in Trycelyn Court. It warms our hearts to hear that you feel the care provided is exceptional and that the staff has made your mum feel like family. Your recommendation means a lot to us. Wishing your mum continued comfort and well-being in our care.

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Review from Cathryn L (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has Parkinson's. She was in her own flat but was vulnerable. She had sustained many falls requiring admission to the hospital. She could no longer cope at home because of her mobility issues. She could no longer manage her medications, for multiple medical conditions. Since moving into Trecelyn,
she has had 24-hour support from wonderful, caring and supportive staff. As a family, we are grateful that she is well cared for. We no longer worry about her falling and not being in control of her medication. Her room is en suite. It is always clean and tidy. She can socialise in communal areas if she wishes. If she is having a bad day, she is allowed to rest in her room. When we visit her now, we can socialize and reconnect, rather than worry and stress. She tells me frequently how lovely and kind the staff are. Believe me, she would be the first to say if they were not. From my own perspective, the staff are welcoming, courteous and accommodating. Nothing is too much trouble for them.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you for taking the time to share your experience. We're so glad to hear that your mother is receiving the care and support she needs at Trecelyn. It's heartening to know that she feels well-cared for and that the staff has created a safe and comfortable environment for her. We appreciate your kind words about our team's dedication, and we're honoured to be part of making your visits more about connection and less about worry. If there's anything more we can do, please don't hesitate to let us know. Wishing you and your family continued peace of mind and comfort.

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Review from Pauline H (Daughter of Resident) published on 11 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been determinedly independent all her life but issues related to her dementia meant the time had come to move and as a family, we agree the move to Trecelyn-Court is the best decision we have made. The welcome Mum received from day one has also been outstanding, the food and the care she has
received has been fantastic. Dignity and self-worth is promoted on a daily basis with activities to stimulate and engage being provided daily. Individual interests are encouraged as well as promoting group activities. Mum has had a number of medical issues in recent months but the professionalism of the staff ensured that prompt intervention was sought and that following stays in hospital has returned to the loving care of Trecelyn. All staff work tirelessly to provide a clean, welcoming and stimulating environment for all residents. I would have no difficulty in recommending Trecelyn to anyone needing to make a very difficult decision in moving to a supported environment.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you for recognising the hard work of everyone working at Trecelyn Court. We try our level best to provide a homely environment and work in the best interest of our residents only.

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Review from Loraine M (Daughter-in-law of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, the staff are very welcoming and the home is clean and tidy. The rooms where residents live are very spacious and love the en-suite, the food is lovely and the activities are great. I don’t have to worry, they are very professional.
Reply from Mohammad Ali, Owner at Trecelyn-Court

It's fantastic to hear that you have had a professional and welcoming experience at Trecelyn-Court Care Home. The cleanliness and tidiness of the home are important factors in creating a comfortable and pleasant living environment for residents. The spacious rooms and en-suite facilities provide residents with the privacy and convenience they need.
The quality of food is crucial in ensuring the well-being and satisfaction of residents and it's great that you find the meals at Trecelyn-Court to be lovely. Good nutrition is vital for maintaining health and overall quality of life.
Engaging activities play a significant role in enhancing the residents' well-being and providing social interaction. It's wonderful that you appreciate the activities offered at Trecelyn-Court and that they contribute to a positive experience for the residents.
Feeling that your loved one is in professional and capable hands can bring peace of mind. It's reassuring to know that you don't have to worry.

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Review from Elizabeth G (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Trecelyn-Court Care Home for the last year. She was suffering with Alzheimer's and passed away in March.
The care she received from all the staff was outstanding.
She enjoyed the activities every day, especially the gardening.
The care and compassion also extended to supporting us,
as a family, throughout Mum's illness.
I would highly recommend Trecelyn-Court Court.
Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you for writing a positive review. These reviews motivate my staff, knowing they are caring well.

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Review from Karen M (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mum was superb. Every member of staff is wonderful, very loving and treated my mum as a family member, it was humbling to experience the care they provided. The staff involved us as a family at all times and welcomed us when we visited my mum and the home is a very special place.
My mum’s end-of-life care was exactly as we wanted it and I cannot praise the staff enough. I would highly recommend Trecelyn-Court.
Reply from Mohammad Ali, Owner at Trecelyn-Court

I'm glad to hear that your experience with the care given to your mum at Trecelyn-Court was superb. It's heartwarming to know that every member of staff there was wonderful, loving and treated your mum as a family member. The fact that they involved you as a family and welcomed you during visits speaks to their commitment to providing a supportive and inclusive environment.
It's also reassuring to hear that your mum's end-of-life care was exactly as you wanted it. The fact that the staff fulfilled your wishes and provided exceptional care during such a difficult time is truly commendable. Your high praise for Trecelyn-Court and the staff is a strong endorsement of their dedication and compassion.
Thank you for sharing your positive experience and I hope that your mum's time at Trecelyn-Court brought comfort and peace to both her and your family.

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Review from Cliff J (Husband of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly when my wife was diagnosed with Vascular Dementia and the issues that unfortunately follow. My daughters and I were rather distraught. The Social Worker suggested she initially go into Trecelyn-Court
for respite care. After visiting, and the home answering all my questions and concerns for her
welfare, she went in on 2/1/23. Just after 2 weeks we could see the care, support and respect she was afforded and knew it was the place for her.
All Staff, Management, Activities, Cleaning, along with kitchen staff and maintenance personnel are all so, so friendly and helpful whilst being professional and respectful at the same time.
I know now and have no doubts that I have done the right thing by placing my wife in Trecelyn-Court. I have no doubts about recommending the home to anyone, I was reassured from the minute I put my foot through the door.
I wish to record my sincere gratitude to everyone at the home for looking after and caring for my wife and keeping her stimulated and safe.
Reply from Mohammad Ali, Owner at Trecelyn-Court

I'm sorry to hear about your wife's diagnosis, but I'm glad to hear that you have found a care facility like Trecelyn-Court that provides the care and support she needs. It's wonderful that you have had such a positive experience with the staff and management there. It's important to have a sense of reassurance and confidence in the care your loved one receives.
I'm sure the staff at Trecelyn-Court appreciates your kind words and gratitude. They work hard to create a safe and stimulating environment for residents with dementia. It's great to hear that they have been friendly, helpful, professional and respectful throughout your interactions.
If you ever have any questions or concerns regarding your wife's care or any other related matters, don't hesitate to reach out to the staff or management at Trecelyn-Court. They are there to support you and your family during this challenging time.
It's heartening to know that you feel confident in recommending Trecelyn-Court to others.

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Review from Tracy L (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost a year now since she's been in there she has settled well and made lots of friends. The staff are always on hand to discuss any concerns that I may have and if they have any concerns they get in touch straight away. It is an enormous relief to know that Mam is
safe and well cared for 24/7. There are activities every day for Mam to join in if she wants or she can just watch the others. The food always smells delicious when I visit and looks the same when I see it on the Facebook page. We are always kept up to date on the Facebook page which gives me a great deal of comfort to see that Mam is enjoying herself on the days I cannot see her. I would recommend Trecelyn-Court to anyone.
Reply from Mohammad Ali, Owner at Trecelyn-Court

It's wonderful to hear that your mother has settled well and made lots of friends during her almost year-long stay at Trecelyn-Court. The fact that the staff are always available to discuss any concerns you may have and promptly reach out to you if they have any concerns themselves demonstrates their attentiveness and commitment to ensuring your mother's well-being.
Knowing that your mother is safe and well cared for 24/7 is undoubtedly a significant relief for you. The availability of daily activities for her to participate in, with the option to simply observe if she prefers, shows that Trecelyn-Court prioritizes engaging and enriching experiences for their residents.
The fact that the food smells delicious and looks appetizing on the Facebook page is a testament to the attention to detail and quality of care provided. Additionally, the regular updates on the Facebook page give you a sense of comfort and reassurance, even on days when you cannot personally visit your mother.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Trecelyn-Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Trecelyn-Court is calculated as follows: ( (148 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 166 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Trecelyn-Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Trecelyn-Court

What types of Care is Trecelyn-Court registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Trecelyn-Court have?

There are 51 Single Rooms.

What are the Facilities & Services at Trecelyn-Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Trecelyn-Court to the centre of Newport?

8.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Trecelyn-Court to verify any information. View our terms and conditions. Trecelyn-Court has an Basic Service - more info.