Review from Robert C (Son of Resident) published on 16 May 2023 Submitted via Website • Report

Overall Experience

My mother had early signs of dementia and had to have full-time care. The care home was very helpful showing us around and explaining everything that was catered for. From the time of visiting, to my mother's arrival, there was about a week. She was well looked after and all the staff were very helpful

and treated my mother as if she was their mother. Nothing was too much trouble for them if they called the doctor they notified me straight away and kept me informed all the time. When I visited all the staff remember who you are and made you welcome, nothing was too much trouble. I would recommend this care home to anybody as it is very clean, tidy and has a nice atmosphere.

Reply from Mohammad Ali, Owner at Trecelyn-Court

Thank you. We strive to look after our residents with dignity and ensure the best outcomes. Your feedback is much appreciated.

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Review from Sian E (Daughter of Resident) published on 3 October 2022 Submitted via Website • Report

Overall Experience

My mother went to Trecelyn Court for a period of respite. Myself and my family were extremely apprehensive as to how she would settle in a residential setting, however, I feel that it has been a positive experience for everybody. She settled in very quickly and we were all very happy with the care that

she received. Trecelyn Court provided a warm and caring environment and she was made very welcome from the first day. The staff are very approachable and can be flexible with visiting especially when it has to be around work commitments. Thank you.

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Review from D D (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report

Overall Experience

Try-Celyn really seems to be a home from home. Each time I visit mum staff are friendly and helpful and are always attentive to the residents. They are treated like family. The living and dining room are comfortable and light with enough space. There are always some activities on offer, balloon tennis,

skittles, that it almost has the feel of a hotel. The bedrooms are comfortable and spacious and it is all kept spotless. It really does give you peace of mind knowing that Mum is well cared for. Thank you all.

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Review from K S (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report

Overall Experience

I have pleasure in writing my review of Try-Celyn Court where my mother has been living since March this year. The standard of the home as a whole is extremely high, welcoming, clean, homely, the staff are well presented very experienced in their branch of care, they make my mam feel happy, safe and

belonging just like a member of the family. The food is all home cooked, very tasty and well presented and plenty of it, even personal preferences of the residents are catered for readily with no problem. Activities indoors and out are provided well with plenty every day to keep residents happy and active mentally and physically. We as a family are always made very welcome whether we are expected or not with tea, coffee etc offered. We are very well kept informed about mam constantly day and night as required which means we can relax and trust everything is being done for mam as and when needed alongside all the routine checks and care are carried out. I personally would recommend Try-Celyn Court.

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Review from Anthony M (Son of Resident) published on 30 August 2022 Submitted via Website • Report

Overall Experience

For the last three months, my step mum has received wonderful care. I had an opportunity to talk to several residents there and all seem to be very comfortable and happy in the home. I personally have found the staff and management fantastic, friendly and professional. I feel the atmosphere is more

like a hotel with room service for whatever needs you require which is a big plus. The bathroom on suite, Tv and Wi-Fi are a huge plus.

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Review from Lucy C (Granddaughter of Resident) published on 30 August 2022 Submitted via Website • Report

Overall Experience

My Nan came to live here in Feb 2022 as a Dementia sufferer. The care staff in the home have been amazing with her and treat her like a family member. She seems to have really settled in and has made friends with the other residents.
Staff have always taken our family's opinions and perspectives into

consideration regarding nans care and have given the resident's family's the opportunity to come and share their thoughts at a resident's meeting at the home. Regular family days are put on allowing families to celebrate with their loved ones, the most recent being a fabulous afternoon BBQ. Nan is always telling us about the activities the staff put on, on a daily basis and the staff update a Facebook group for the resident's families regularly, so we can see what they get up to. We were worried that Nan may not settle, after living in her home for 60+ years but we are really pleased that she has. Thank you TreCelyn.

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Review from H S (Daughter of Resident) published on 24 February 2022 Submitted via Website • Report

Overall Experience

Sadly on the 1st of February, we lost our lovely mum. Up until this time, we thought mum was loved and cared for by the home. Sadly we have found this not to be true. We have received more than one phone call from a carer on behalf of the manager to get mum's personal things. Also again today the same

phone call and actually my son was already in their car park at the time of the phone call. We as a family feel our mother and ourselves have been shown absolutely no respect at all. All the manager seems to want is mum's things gone which we would have done after we had buried our beloved mother. They have an empty building where they could have put mum's things and given us the dignity time and respect to bury her first. Sadly this time wasn’t given any respect shown whatsoever. After all, we only got mums body back from the coroners yesterday so have had no time to even start to grieve properly.

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Review from Sharran M (Daughter of Resident) published on 28 July 2021 Submitted via Website • Report

Overall Experience

My Mum recently spent a 3 week period of respite care at Try-Celyn-Court. Prior to her admission, the manager, visited us to discuss Mums stay. We were delighted that she immediately struck up a rapport with Mum and us, gaining our confidence and allaying any fears and concerns we might have had about

Mums impending stay. She articulated clearly what would happen when Mum entered the home and how she would be integrated and treated and her daily routines followed so that no distress or upset would occur.
At the end of her stay, my husband and I were amazed at how well Mum looked. She was happy, content and in good spirits. It was very apparent she had been afforded great care by a very well-intentioned, helpful, knowledgeable and professional team. We would have no hesitation in recommending this home for respite care.

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Review from Susan D (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report

Overall Experience

My mother has lived here for the last 3 years and the family can relax knowing that she is well looked after.
Wonderful staff who look after the residents every need.
Activities to encourage the residents to interact.
If I needed to go into a residential home this is where I would go.

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Trecelyn-Court

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Trecelyn-Court Reviews (29)

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