Sherwood House

209-211 Maidstone Road, Rochester ME1 3BU
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9.9 72 Reviews
  • Sherwood House, Rochester
The Home is well supported by a team of fully trained and compassionate staff, who collectively have many years of experience in the care sector. This is the foundation for providing outstanding quality care.

Sherwood House is a 32 bed care home specialising in caring for those with a range of Dementia. The home has been furnished to a high standard to create an environment which is bright, warm and welcoming and gives plenty of space for residents to safely explore their surroundings. Families and friends can visit at any time in a safe and comfortable home.

Their Dementia Therapeutic Practitioners' purpose is to make each day an enjoyable one for all residents. Their daily activities are designed to stimulate and provided entertainment. Reminiscence items and pictures together with memorabilia from their era are in place throughout the Home.

*Home cooked nutritionally balanced meals
*A range of refreshments
*Activities tailored to the individual
*Assistance with personal care needs such as bathing & showering
*Manicure & pampering
*Social stimulation –making new friends
*Seasonal events
*Invitation to outings and local events
*Outdoor garden activities
*Utilising visiting professionals such as the Hairdresser and Podiatrist
Show Sherwood House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are based on room size, facilities, location within the home

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Watts Healthcare Ltd

Person in charge

  • Vikki Viles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, D2A, All Local Authorities
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visiting is restricted at the moment due to the current Pandemic.
    Please contact the home for further information.

Parking

  • There is parking to the rear of the building.

Sherwood House Reviews (72)

9.9

Sherwood House has a Review Score of 9.9 (9.900) out of 10, based on 35 reviews in the last 2 years.
Over all time Sherwood House has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sherwood House
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Total of 72, showing 21-40
Review from Yvette B (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for a better care home, than Sherwood House to look after my mum.
It's clean, the food is excellent and the staff are amazing, friendly and caring.
I am kept fully up to date with any concerns about my mum.
The in-house activities and entertainment are second to none, residents are
encouraged to get involved, but it is their own choice, whether they choose to or not.
I'm very impressed with the amount of daily activities there are, and families are able to see their loved ones, taking part with daily updates and pictures on the care home messaging group.
Residents are made to feel extra special on their birthdays, with the chef baking them an individual birthday cake with candles. I would 100% recommend Sherwood House, it is such a relief knowing your loved one is in a safe and caring environment.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will pass your comments on to the Team. Thank you.

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Review from H L (Cousin of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though I do not regularly visit the home I take considerable comfort in knowing that my cousin is very well looked after at Sherwood House. Communication is excellent and I am kept up to date with very regular images of the residents and their activities. It fills me with confidence knowing that
beyond their personal care, they are constantly challenged with games, music and exercise that contribute to their enjoyment, health, mental agility and general well-being.
My personal observation reveals a very well-run home by an exceptional team across the board. Everyone there is welcoming, friendly, caring and attentive. Best of all my cousin agrees first hand that he is very happy and content being there.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your feedback with the team.

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Review from Reg E (Son of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very attentive staff who look after Mum with utmost care. Good at communicating issues and updates.
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Review from Linda H (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sherwood House since April 2023, she continues to receive excellent care from the team. It puts my mind at ease knowing that she is well looked after. Nothing is too much trouble for them they are very kind caring people at Sherwood House.
Reply from Yvonne kane, Deputy manager at Sherwood House

Thank you for the review. It is always lovely to read the lovely comments.

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Review from Julie D (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Sherwood House for over two years now and in all that time I have never had any reason to complain. The staff go above and beyond to make my mum's life as fulfilled as possible.
The activities on offer are amazing and unlike other care homes, they are on offer seven days
a week. The interaction Mum receives is amazing.
The food is fabulous, always a varied menu.
I live in Wiltshire and visit Mum every Tuesday. I take her out every time and when we get back Mum is always happy to go home, which is a great comfort to me as I know she feels settled and happy.
Reply from Jas Thind, Director at Sherwood House

Thank you for providing Sherwood with such lovely feedback.

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Review from Graham C (Cousin of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin arrived at Sherwood House in January and was warmly welcomed by the staff. He settled in very quickly and has been cared for and supported fantastically.
Staff are always around and on hand, they are so friendly and demonstrate a high level of professionalism. The facilities are great, and
activities are available for those who wish to take part.
I would definitely recommend this care home to anyone.
Reply from Yvonne Kane, Deputy manager at Sherwood House

Thank you. It is a pleasure to your cousin here with us at Sherwood house.

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Review from Susan G (Friend of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My long-term friend who was suffering from Parkinson's disease and dementia went into Sherwood House in March 2023. Since that date, she has settled in well. The staff are the most caring and provide activities which stimulate the residents every day. My friend is very happy and chats with the other
residents. The food is amazing. We can visit her any time and are always made welcome. I know she is safe and well cared for in Sherwood House which gives me peace of mind and has given my friend a better quality of life. I would recommend Sherwood House to everyone as a top-rate care home.
Reply from Yvonna Kane, Deputy manager at Sherwood House

Thank you for your review. It is always lovely to hear such good feedback to pass on to all the staff here at Sherwood house.

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Review from J B (Daughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very satisfied with Sherwood House as a care home.
The food is very good, with lovely themed meals & decorations for special occasions.
All staff are professional, helpful & very kind. There is a great programme of activities for residents to join in when they want to.
Rooms & shared areas
are always clean.
Medication is administered & we are kept up-to-date with any issues or changes.
Our father is happy, well-settled & very well looked after there.
Reply from Yvonne Kane, Depuuty Manager at Sherwood House

Thank you for your review. It is a pleasure to have your loved one here with us at Sherwood House. It is always lovely to read such positive comments to pass on to the team.

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Review from Caroline C (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. The carers really do care; the food is wonderful; varied and interesting entertainment is provided for the residents; the home keeps in touch well with relatives.
I cannot recommend Sherwood House enough!
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Review from A P (Friend of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my friend. At the time she was sitting and chatting with another resident and I joined them. In the course of their conversation, one said to the other, “I am happy here”. The reply came back “Yes I am too, we have lots of fun, don’t we!”. What better review can there be, than from the residents
themselves. I am so impressed by the fact that there is always some activity to stimulate and occupy the mind. The staff are attentive and caring. The food is amazing. Family and friends can be assured that their loved ones are safe in the best alternative to home. Sherwood House is a top rate care home.
Reply from Jas Thind, Director at Sherwood House

Thank you for sharing your experience. This review will be shared with the team.

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Review from Karina H (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad suffers with dementia and needs full time care and has now been a resident at Sherwood House for several months. The staff are amazing, very caring and professional. They do their upmost to involve all the residents and families in the various activities that they provide throughout the day and
the food is exceptional. The managers are very helpful and transparent and keep us well informed of all my dad's needs. Overall very pleased with level of care he receives, an excellent care home. A big thank you to all the staff for all you do for him.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words. Your comments are so valuable to us and greatly appreciated.

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Review from Marilyn U (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live miles away from Mum, so it was important to me that she was going to be well cared for and Sherwood House gives all that and more. Can give 100% and know it is well justified. Thank you all for the wonderful work and dedication you give to everyone.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.

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Review from Steven W (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As per usual the staff go above and beyond for the residents, the meals are first class, social activities are held every day for everyone, the summer fete/barbecue was well supported and looking forward to the pantomime in December. Overall a pleasant, caring home.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.

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Review from Keely W (Granddaughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for care for our beloved grandmother we visited numerous care homes, we were looking for respite care. We visited Sherwood House and knew from the moment we walked in that it was the home we wanted her to go to. Staff were very inviting and we could see the passion they have for their jobs.
The residents were all happy and chatty. There were numerous activities going on, which we liked, nobody was just sat around. We were pleasantly surprised by the food on offer and even got a taste of the cake. My grandmother's room was lovely, spacious and just what we needed. For extra peace of mind they installed a sensor mat as she is a wanderer at night. Honestly couldn't fault Sherwood staff at all. Added bonus we could still keep up to date with what our grandmother was doing daily with the family social media group, which we loved seeing photos and videos of her getting involved. I was also able to message the lovely team leader if I had any questions. From the start she has been a godsend. Thank you.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words, which will be shared with the team.

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Review from J S (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Sherwood House gives for dementia care is absolutely brilliant. But I feel that the end of life care knowledge could be a lot better. I feel the families aren't taken into account by managers. But the care staff, kitchen staff, housekeeping and activity ladies are absolutely amazing. I cannot
fault them at all. We just felt at the end stage we weren't listened to by higher up. But the home for dementia is absolutely astounding. My loved one felt wanted, cared for and all their needs were met.
Reply from Jas Thind, Director at Sherwood House

Thank you for your feedback, it it appreciated and the team value your support.

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Review from Claire R (Daughter-in-law of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The reason that we chose Sherwood House was firstly a recommendation and then their social media page. The residents looked happy and the food looked amazing. When you are looking for a care home for your loved one, the important thing is transparency. At Sherwood House, they do not insist that you
prewarn them of your visit and if you happen to be passing you can just call in. The bedroom doors are decorated to look like front doors which is a thoughtful touch, with a photograph of the resident so that there is no mistaking their own room in cases of dementia. The rooms are comfortable and homely and appropriately priced. The staff make an unbelievable effort to keep residents occupied and entertained and they send regular updates and photographs. The staff include you to feel part of the family and you are always made to feel welcome on your visits and encouraged to join in with parties and gatherings with family and friends. Our only regret was that we didn’t find this home sooner!
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Review from Samantha P (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received excellent care while living at Sherwood House. I, as a relative, have also received expert care and politeness and have been well-informed. Being a nurse myself, I am extremely happy with everything about Sherwood House and the care they provided clients and relatives.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share this with our team. Again, thank you.

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Review from Stephen D (Son of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home. Mum has only been in a few days, but we get regular updates, and to see her improvement is wonderful. To know she is safe and being looked after by a great team with caring staff is a huge comfort.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your review with the team.

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Review from Mark R (Husband of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care and consideration in all departments do not have a bad word to say about the care my wife receives. The home is kept clean and fresh at all times by a dedicated staff. Food is of a very highest standard. Activities are plentiful and varied to all resident's needs.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share your feedback with the team.

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Review from Hazel B (Granddaughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been a resident in the home for over a year, and I honestly cannot find any fault with the care they provide. I am regularly kept up to date with all matters. They go above and beyond. The food looks fantastic. All staff, from cleaning to management, are fantastic
Reply from Jas Thind, Director at Sherwood House

On behalf of all the team I would like to say thank you for your lovely review. It is always a pleasure to care for all our lovely residents.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Sherwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Sherwood House is calculated as follows: ( (382 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 412 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sherwood House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Vikki

Vikki Viles

Job Title: Residential Manager Joined: 2019

Vikki is the Residential Manager for Sherwood House who manages the staff and overseas the care.

Sarah

Sarah White

Job Title: Team Leader Joined: 2019

Sarah contributes to the management of the home and leads a team of staff to ensure that high standards of care practice are maintained.

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