Sherwood House

209-211 Maidstone Road, Rochester ME1 3BU
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9.9 72 Reviews
  • Sherwood House, Rochester
The Home is well supported by a team of fully trained and compassionate staff, who collectively have many years of experience in the care sector. This is the foundation for providing outstanding quality care.

Sherwood House is a 32 bed care home specialising in caring for those with a range of Dementia. The home has been furnished to a high standard to create an environment which is bright, warm and welcoming and gives plenty of space for residents to safely explore their surroundings. Families and friends can visit at any time in a safe and comfortable home.

Their Dementia Therapeutic Practitioners' purpose is to make each day an enjoyable one for all residents. Their daily activities are designed to stimulate and provided entertainment. Reminiscence items and pictures together with memorabilia from their era are in place throughout the Home.

*Home cooked nutritionally balanced meals
*A range of refreshments
*Activities tailored to the individual
*Assistance with personal care needs such as bathing & showering
*Manicure & pampering
*Social stimulation –making new friends
*Seasonal events
*Invitation to outings and local events
*Outdoor garden activities
*Utilising visiting professionals such as the Hairdresser and Podiatrist
Show Sherwood House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are based on room size, facilities, location within the home

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Watts Healthcare Ltd

Person in charge

  • Vikki Viles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, D2A, All Local Authorities
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visiting is restricted at the moment due to the current Pandemic.
    Please contact the home for further information.

Parking

  • There is parking to the rear of the building.

Sherwood House Reviews (72)

9.9

Sherwood House has a Review Score of 9.9 (9.900) out of 10, based on 35 reviews in the last 2 years.
Over all time Sherwood House has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sherwood House
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Total of 72, showing 41-60
Review from Claire Y (Daughter of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's with the deepest sadness that we said goodbye to our mum last week. I couldn't have wished for such a special place for her to have spent the last short weeks of her life, and it was a joy to actually see her start to live again.
We would like to thank all the staff from the bottom of our hearts
for the time, patience and wonderful care you took of Mum.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely words. It was our pleasure to care for your mum, and she is missed by the entire team.

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Review from C C (Daughter of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home. The staff are lovely, truly caring and engage with the residents in a wonderful way, treating residents and families with love and dignity. Could not be better. Loads of great and varied activities are available for residents.
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Review from Janet S (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident at Sherwood House. The staff are very dedicated to their work and show a lot of compassion, empathy, and kindness to all the residents.
They do a lot of different activities, which helps keep all the residents engaged and share pictures of what they have been doing on a daily
basis, which is fantastic for families to see. The food always looks very nice, and the birthday cakes are fantastic. I would recommend anyone looking for a care home to consider Sherwood House.
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Review from S K (Daughter of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care home that has a team that goes above and beyond for all its residents and families. Superb, caring staff who treat their residents with compassion and kindness. All residents are family to this extraordinary team, from chefs, activities staff and carers. Couldn't wish for a better home for my
dad.
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Review from C H (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood House has exceeded my expectations of a care home. My mum always said she never wanted to go into a home, but she settled very quickly here due to the caring staff and excellent facilities. I live in Australia but was in the UK to see Mum and see her move into Sherwood House in September 2022.
I now see more of my mum than I did before through the many photos and videos on the Whatsapp family group. The food looks absolutely wonderful. My mum's GP is very happy with the care they give at Sherwood House. The staff are always happy and engage with the residents in different activities, from pet therapy to pumpkin carving for Halloween!
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Review from Teresa S (Daughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and facilities, residents are included in many different daily activities, including live music, games, and arts and crafts. The staff are friendly and helpful, and the food is fabulous. So thankful that my mum has been able to stay here.
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Review from Katie G (Granddaughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood is an amazing residential home. My grandad is so very well looked after here. The carers and managers are so lovely and thoughtful and are always keeping the family in the loop via our family WhatsApp group. I couldn’t recommend Sherwood House enough.
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Review from Pauline M (Sister of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood House is the best. There is nothing they would or have done for my sister. Management team, carers, all staff are the best from the moment you walk indoors; they are always ready with a smile on their faces, they give everyone 100 per cent off their time, looking after our loved ones.
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Review from C G (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, helpful staff.
Nothing is too much trouble for them.
Always looking out for my mum's welfare and needs.
The app the home uses is very good and keeps us updated.
My mum has settled very well.
The home is always kept clean and today with a very good menu! Mum has put on weight.
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Review from C G (Daughter-in-law of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff go above and beyond at all times. The app they use keeps us updated on a daily basis. Residents are always kept entertained or busy when they want to be. All staff, from management to kitchen staff, are excellent. Thank you.
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Review from Susan C (Daughter of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely visit as always. The staff member who greeted me at the front door was pleasant and helpful; she offered me a cup of tea or coffee then showed me to the lounge area. Another staff member helped to get my mother to her room, which was clean, tidy and homely. All staff members were helpful and
caring towards my mother. I am always impressed with the activities undertaken with the resident at the home. I could not be more pleased with the care given by the staff at Sherwood House. I am grateful that my mother is being so well looked after.
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Review from clare W (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to this amazing care home 2-years ago. Just recently, our mother has been diagnosed with vascular dementia, and this is the home we wanted her to go to. We've had constant updates from the staff regarding our mother's placement. On Tuesday the 1st of March we got the news we've all been
waiting for that our mother has got her placement at this wonderful, welcoming home. The staff always go above and beyond for our mother and the visitors that go there. We cannot thank them enough for helping with the process of getting her into their care.
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Review from Gill S (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Sherwood House last November. I don't live in the UK, therefore, I only had photos of the home to view... which all looked very good. I had the pleasure of visiting Mum and joining her for lunch just recently, and I was very impressed with the cleanliness and standard of the home, and
of her own room. The staff are just amazingly kind and caring; it's also obvious that a great deal of thought goes into the residents' daily lives to occupy and make life interesting, with a wide range of activities to suit everyone. My lunch with Mum didn't disappoint either... beautifully cooked and presented.
With the help of the staff, I'm able to video call Mum, so I can "see" how she is, for me, that is so important... and she does look so well and happy. Also, with the photos and videos that the home shares, showing activities with all the happy faces of the residents speaks for itself.
An excellent, caring home, with an extremely high standard of cleanliness.
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Review from L G (Daughter-in-law of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Sherwood in Oct 2021. From day one, she has been safe and cared for. The staff at Sherwood House are all kind, professional and respectful to all residents and their guests. The food is delicious and plentiful, and my mother-in-law definitely enjoys every mealtime, often
trying and enjoying new foods. The activities are varied and engaging, I can often see my mother-in-law joining in from the photos and videos posted on the WhatsApp group. The WhatsApp group really helps to keep my family connected. In summary, my mother-in-law is very happy there. We know she’s safe and happy, therefore, I would wholeheartedly recommend Sherwood to anyone considering residential care. Thank you to the staff, thank you for caring.
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Review from A O (Granddaughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with the outstanding care that is provided. The daily activities, fantastic food and genuine kindness and warmth that is provided on a daily basis. Nothing is too much, and the resident's needs are always 100% placed first. I love seeing how involved the residents are, especially seeing
them in the kitchen helping with making dinner and being encouraged with activities and exercises. The staff are truly amazing in every way.
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Review from Angela B (Niece of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and attention at all times, fantastic food. Residents are kept engaged in activities as much as they want to, and all seem to enjoy the varied activities and interaction with each other and staff.
My uncle has only been there 3-weeks, but the difference in him is already evident. He
is eating more, and his mobility, although not great, is better than it was.
Fantastic work by all staff. Thank you.
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Review from S C (Sister of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood House continued care of my sister is outstanding. The care and compassion shown by all staff are amazing; they respect each resident and ensure their dignity remains. The range of activities provided is well thought out. The food provided by their talented chef is amazing.
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Review from D O (Father of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst visiting my dad, I noticed that the care home has two ladies who do activities with the residents. They were having so much fun, and I played a few games of dominoes with my dad. All staff and residents interact so well, and I have got to know most of them. For me, the care and love shown in
the house is amazing, and it’s like being in a big family.
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Review from N B (Sister of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very caring, and my brother had settled very well. The home is very clean, and my brother's presentation is always clean and well cared for. The staff are very innovative and creative and keep their residents well stimulated. They are easy to communicate with. The food provided is first
class. Support and communication with the family are prompt and effective.
Reply from Jas Thind, Director at Sherwood House

Thank you very much for your review. I will pass your comments on to the team.

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Review from C P (Sister-in-law of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care, love and support the staff have shown our sister-in-law. Always encouraging her to eat and drink, and persistent with follow-up calls to the GP and other medical services. The staff have always been very supportive to us, as family members. This home provides
a loving, happy environment for its residents. Our sincere thanks to all the staff.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review; it was a pleasure caring for your sister-in-law.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Sherwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Sherwood House is calculated as follows: ( (382 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 412 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sherwood House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Vikki

Vikki Viles

Job Title: Residential Manager Joined: 2019

Vikki is the Residential Manager for Sherwood House who manages the staff and overseas the care.

Sarah

Sarah White

Job Title: Team Leader Joined: 2019

Sarah contributes to the management of the home and leads a team of staff to ensure that high standards of care practice are maintained.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sherwood House to verify any information. View our terms and conditions. Sherwood House has an Enhanced Service - more info.