Sherwood House

209-211 Maidstone Road, Rochester ME1 3BU
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9.9 72 Reviews
  • Sherwood House, Rochester
The Home is well supported by a team of fully trained and compassionate staff, who collectively have many years of experience in the care sector. This is the foundation for providing outstanding quality care.

Sherwood House is a 32 bed care home specialising in caring for those with a range of Dementia. The home has been furnished to a high standard to create an environment which is bright, warm and welcoming and gives plenty of space for residents to safely explore their surroundings. Families and friends can visit at any time in a safe and comfortable home.

Their Dementia Therapeutic Practitioners' purpose is to make each day an enjoyable one for all residents. Their daily activities are designed to stimulate and provided entertainment. Reminiscence items and pictures together with memorabilia from their era are in place throughout the Home.

*Home cooked nutritionally balanced meals
*A range of refreshments
*Activities tailored to the individual
*Assistance with personal care needs such as bathing & showering
*Manicure & pampering
*Social stimulation –making new friends
*Seasonal events
*Invitation to outings and local events
*Outdoor garden activities
*Utilising visiting professionals such as the Hairdresser and Podiatrist
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are based on room size, facilities, location within the home

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Watts Healthcare Ltd

Person in charge

  • Vikki Viles (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS, D2A, All Local Authorities
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Visiting is restricted at the moment due to the current Pandemic.
    Please contact the home for further information.

Parking

  • There is parking to the rear of the building.

Sherwood House Reviews (72)

9.9

Sherwood House has a Review Score of 9.9 (9.900) out of 10, based on 35 reviews in the last 2 years.
Over all time Sherwood House has 72 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sherwood House
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Total of 72, showing 61-72
Review from Brenda T (Wife of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication is excellent, always kept up to date and the use of an app group is very good, staff have a very caring attitude. Dignity is respected at all times and I am more than happy with the service.
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Review from G P (Sister of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for putting on a Halloween party for all the residents. Special thanks to two particular members of staff for doing so on their day off. Outstanding food from the chef team too. Lots of fun, and we are grateful that Sherwood House continues to go over and above for relatives and residents.
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Review from Wendy W (Respite Resident) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Sherwood House for a two-week respite stay.
Everyone was very helpful before she moved in, showing me around the home and explaining everything they offered. There is a bright lounge leading onto a paved garden area, which was ideal for Mum, who has very limited sight.
The staff are
lovely and are committed to giving the very best of care with kindness and respect.
I think Sherwood House provides a caring, stimulating environment for those with dementia who need a safe and happy place to live.
Reply from Jas Thind, Director at Sherwood House

Hi Wendy, thank you for your kind words, they are greatly appreciated. Thank you.

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Review from Paul G (Brother-in-law of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law went into Sherwood House during the second lockdown, we couldn’t view the home because of Covid, so we were a bit concerned. As a family, we worried over nothing as this care home is truly amazing. The staff are fantastic and very attentive, the home in general is fantastic from the
rooms to the food it has a amazing garden and from what I have seen all the residents are so happy and relaxed, would highly recommend this care home to anyone needing this service.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. I will share this with the team today thank you.

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Review from Debbie P (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Sherwood since January 2021. We were not happy about having to put Mum into care, but were unable to care for Mum at home anymore, we were unfortunately left with no choice!
How lucky we feel that Sherwood House was the care home we chose!
Everything about the place is wonderful!
The
staff are incredibly caring, friendly and bubbly. They go above and beyond their duties to keep their residents happy and comfortable.
The food is excellent, and I would be happy to book a table here if it was a restaurant!
Sherwood house is not 5 star, it’s 10-stars!
Thank you to all at Sherwood for making it possible for my sister, brother and I, to be able to sleep at night knowing that our mum is being cared for by such a wonderful team of people!
Reply from Amy Cuthbert, Administrator at Sherwood House

Many thanks for a lovely review! We shall share this with the team here at Sherwood House.

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Review from Julia L (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first experience of a care home and from initial contact to acceptance of my mother, could not have asked for better. Really well-explained process and procedure to help make the transition for my mother and me trouble-free.
The home itself is very inviting and staff first class.
Definitely have
no reservations in recommending.
Reply from Amy Cuthbert, Administrator at Sherwood House

Thank you for your lovely review. I will ensure the team sees thisl many thanks.

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Review from Bee M (Sister of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother had a two-night stay to see if he would like to move in long term. He loved it! He was treated like a king. Staff and residents were so kind and respectful to my brother. He immediately relaxed and fitted in with the other residents. He loved his room, the food, the singing and the music.
Everywhere was bright, fresh and immaculate. He felt very safe and secure. I was impressed with everything, especially the way I was kept up-to-date with lots of messages and videos.
Reply from Amy Cuthbert, Administrator at Sherwood House

Thank you so much for a lovely review, and we very much enjoyed having your brother with us.

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Review from Carol B (Respite Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sisters and I recently needed to put Mum in for a long weekend for respite.
A member of staff came to give Mum her Covid test at home, and straight away, I felt we had chosen the right home.
They set us up on a WhatsApp group, so my sister’s and I knew what was happening, and also a family group
and sent pictures and videos of Mum while she was in there, which was very comforting, as she seemed to be very happy.
What a lovely place and all the staff I met were great; the team leader extremely helpful.
Reply from Jas Thind, Director at Sherwood House

Thank you for such a lovely review. I will share your feedback with the team.

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Review from Hayley G (Sister of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sherwood House, what an amazing care home. Our brother was moved here during the second lockdown as the previous home was shutting down. The staff are amazing and do so much for their residents; would say it’s more like a hotel than a care home. Our brother is so happy for the first time in a long time;
staff do so much to keep residents occupied and happy. Would highly recommend this home; it’s amazing.
Reply from Jas Thind, Director at Sherwood House

Thank you for your lovely review. It is wonderful to receive feedback in order to improve the service we provide.

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Review from Tina H (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, sister and I would never have put our Mum into care, but circumstances left us with no choice. We were all mortified at the prospect. In such a short space of time, Mum started to improve in every way. She went into Sherwood more or less bedridden and with no will to carry on. Now, she is
living life again. Her mobility is improving, and she is smiling and joining in. It is obvious that she is surrounded by such caring staff who go way beyond normal duties and really care about their charges. We receive constant updates and feel we are always kept informed by the wonderful staff. We are all astounded at how far Mum has come. There are no words to convey just how happy we are with the amazing package that Sherwood House provides. Many, many thanks to all.
Reply from Jas Thind, Director at Sherwood House

Management and staff thank you so much for this lovely review.

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Review from C F (Son of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot give a full report due to this Covid-19, it seems like a nice place, family orientated place for the relatives to see our parents finish their twilight years in. It's hard to give a review where you can't get to see the place fully from outside via a window. Calls and video contact fairly good
at times.
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Review from Raymond B (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother has been in Sherwood House, she has settled in much better than I could have hoped for. The staff have been very kind and helpful, especially in the current covid 19 crisis setting up video links and calls. The facilities are bright and airy as are the rooms. I would recommend the Sherwood
House to anyone.
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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Sherwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Sherwood House is calculated as follows: ( (382 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 412 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sherwood House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Vikki

Vikki Viles

Job Title: Residential Manager Joined: 2019

Vikki is the Residential Manager for Sherwood House who manages the staff and overseas the care.

Sarah

Sarah White

Job Title: Team Leader Joined: 2019

Sarah contributes to the management of the home and leads a team of staff to ensure that high standards of care practice are maintained.

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