Waypoints (Upton)

1 Dorchester Road, Upton, Poole BH16 5NJ

Waypoints (Upton), in Poole, is a purpose-built dementia care home, offering an expert approach to personal need within a modern and comfortable care environment.

This 2015 addition to the Waypoints range of homes has embraced local community life, with its central position, and has wonderful courtyards where visitors can enjoy coffee with the residents.

A wide range of expertise has been put into establishing the Waypoints dementia care concept, which focuses on blending dignified support with versatile and independent living.

Group: Waypoints Care Group Ltd

Person in charge: Veronika Blake (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Admission Information: Ages 50+.

Single Rooms: 65

Shared Rooms: 1

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Day Care • Respite Care • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Waypoints (Upton): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Waypoints (Upton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Waypoints (Upton) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Waypoints (Upton) is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.724 Points relating to the number of positive Reviews for Waypoints (Upton) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13.4 Target = 0.224

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Waypoints (Upton) has a Review Score of 8.6 (8.557) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waypoints (Upton)?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waypoints (Upton)

  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My husband has been in the home nearly a year now. He seems quite settled. The care is excellent. The home is very family orientated, always met with smiles and nothing is too much trouble. The welfare of the residents is very important to everyone. The menus are varied and very well served. The organiser for entertainment is very good and does her utmost to include as many residents to join in who are able. Cleanliness is a good factor and I would recommend the home.

How likely would you be to recommend Waypoints (Upton)? Extremely Likely

Overall Standard

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Cleanliness

Treated with Dignity

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Value for Money

Average Rating:   5 out of 5

I found the staff and facilities of this home to be very good indeed. As an ex-police officer (City of London) I am usually highly critical of life but this care home up to now has met all my expectations of what a care home is and how it operates.

How likely would you be to recommend Waypoints (Upton)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Average Rating:   5 out of 5

The security in Waypoint is first class. Duties carried out by staff are excellent (regimentally logged and never missed).
You only have to witness the care shown to each individual at meal times to realise that staff are aware of the persons needs and how they like to eat or be fed and at what pace.

How likely would you be to recommend Waypoints (Upton)? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

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