Upton Manor Care Home

1 Dorchester Road, Upton, Poole BH16 5NJ
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9.8 53 Reviews
  • Upton Manor Care Home, Poole
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.

The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.

Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.

Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395

All fees quoted are subject to an assessment of care care needs

These prices are only a guideline, please contact Upton Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Hansford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (63)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open door policy.

Parking

  • On-site parking.

Upton Manor Care Home Reviews (53)

9.8

Upton Manor Care Home has a Review Score of 9.8 (9.759) out of 10, based on 27 reviews in the last 2 years.
Over all time Upton Manor Care Home has 53 reviews.

Overall Experience
  • 41
  • 10
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Date Published
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Reviewer Connection to Upton Manor Care Home
  • 18
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Total of 53, showing 1-20
Review from Sue M (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care at Upton Manor. I chose this care home as I had heard about it through friends that have used it for their loved ones. I put my parents in Upton Manor for four weeks rest bite care with the idea of them staying for good. Unfortunately my father passed away after just six
weeks there. However the staff were very attentive and looked after my Mum and myself during this difficult time. Mum has settled into a new lifestyle at Upton Manor and she is happy in her new home.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for lovely review which really means a lot to all of the staff. We are all so very fond of your mum, and she has made many friends here, everyone knows her, she is just delightful. It was our privilege to have been able to have cared for your dear dad , and we have very fond memories of him. Best wishes from us all and we hope to see you again soon.

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Review from Nic J (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved here from another local care home in February and has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a very professional approach to care and Dad has settled in well.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

We thank you dearly for taking the time to write your wonderful review. It really is a privilege to be able to care for your Dad and we are very fond of him. I know all of the staff will appreciate your kind comments. Thank you again and best wishes from us all.

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Review from M C (Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay at the Upton Home, everyone showed me kindness and help each day whilst I was staying there.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for your five star review, we are delighted to hear home much you enjoyed your stay and look forward to welcoming you back soon.

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Review from C D (Friend of Resident) published on 25 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly loved one recently came to Upton Manor for respite and even though she was nervous (as never left home in 85 years) the staff could not have been better. The management were excellent and accommodating every request from my loved one and from all the family visits. From the room and accommodation
to the welcome, to all the support and kindness we experienced during our 5 weeks, we couldn't be happier. A 5 star experience.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you so much for taking the time to write you wonderful review. It was our pleasure to be able to look after your loved one and to have you and your family visit. Your kind words mean an awful lot to all of our staff who work so hard to ensure our residents are cared for and feel at home.Best wishes from us all.

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Review from Helen Q (Daughter of Resident) published on 17 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In February we had to make the difficult decision to move Dad from a care home, where he'd spent the previous 18 months, to a nursing home, due to the change in his needs.
From the moment we stepped through the doors at Upton Manor we were treated with the utmost dignity and understanding of our
situation, which made the transition from one home to another so much easier than we ever imagined. In a very short time Dad was like a completely different person and so much more relaxed and happy than he'd been in a long while, giving us as a family real peace of mind about the decision to move him.
All of the staff, nursing, carers, caterers, cleaners and management team have provided excellent care and treatment and helped dad to settle quickly and feel at home. We have seen a dramatic improvement in both his physical health and his general well being in the first 3 months of him moving in.
I wouldn't hesitate to recommend Upton Manor to others.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for taking the time to write this review, it is greatly appreciated. It is a pleasure to be able to care for your Dad and we are delighted that he has settled in to his new home with us. Thank you also for your positive comments regarding our staff and our home, which is wonderful to hear. Best wishes from us all.

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Review from C B (Friend of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had recently moved into Upton Manor and she can not stop talking about how wonderful everyone has been to her, you can genuinely see the smile in her face each time we see her. She absolutely loves getting stuck in and joins the activities and events, they always have something going on, she
has formed many new friends and says everyone she has met so far has been loving and kind to her.
The home is always clean, warm, and full of laughter, and we know the staff are always a phone call away if we ever need an update or have a concern.
One of the things that truly sets Upton apart is the incredible range of activities they offer
There's always something happening. The activity person is outstanding she really does go out of the way and I know my very dear friend is truly happy and loves everything that happens a huge credit to the home. To have these teams in home they make all the difference.
She really is happy and Upton is how you want a care home to be.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for taking the time to write your wonderful review. We are delighted that your friend is enjoying her stay, all of our fabulous staff work incredibly hard to ensure our residents are cared for and happy. I know they will welcome your very kind words. Thank you again.Best wishes from us all.

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Review from H C (Friend of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you walk into Upton Manor you are made to feel very welcome. All staff are friendly and chatty and nothing is to much trouble for them to help and support the residents. A variety of daily activities are to be enjoyed I feel its an excellent choice of care home.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

We really appreciate you taking the time to write us this lovely review, thank you. All of our wonderful staff work incredibly hard to ensure our residents are cared cared for and happy. It means a lot when our families and loved ones notice this too. Best wishes from us all.

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Review from Mike E (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was made to feel welcome and comfortable from the first day.
The staff are friendly and efficient.
The quality of food provided is very high , and the opportunity exists to eat privately or in the dining room.
Queries made to staff members are answered quickly by care workers and management.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for taking the time to write your wonderful review. I know your kind words will be gratefully received by all of our staff. It is an absolute pleasure to be able to care for your Dad , he is just delightful. We are so pleased that he chose Upton Manor to be his home. Best wishes.

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Review from C K (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents are very happy here and they have had a very warm welcome.
All their needs are well catered for.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

We would like to say a huge thank you for your lovely review. We are delighted to be able to care for your parents, they are a wonderful couple and we are so pleased that you chose Upton Manor . All of the staff are very fond of them. Best wishes from us all.

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Review from G D (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very caring, very kind and helpful. Room is very warm and clean, most meals are appetising and varied. Decided in this 4 week respite period to now make this my permanent residence.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for your wonderful review. We are delighted that you made the decision to stay with us. Your kind comments will be gratefully received by all of the staff, thank you again. Best wishes.

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Review from N J (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A safe comfortable environment for Mum following a stroke and dementia, caring team who look after her well with dignity. She is happy and stimulated with activities. The home is well kept and a happy environment. Nothing is too much trouble and the catering is hotel standard! It is great that they
are dog-friendly as she can still see her dog on visits.
Reply from Donna Milne-Barron, Customer Relations Manager at Upton Manor Care Home

Thank you for taking the time to write this lovely review. The staff are very fond of your mum and she has made many friends at Upton Manor. Your mum is a wonderful lady. Best wishes from us all.

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Review from C J (Daughter-in-law of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can visit
too. Mum is now a happy redient with you.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank your lovely review. We are delighted to be able to care for your mum, she is a wonderful lady. Our incredible staff work so hard to ensure all of our residents are happy and well cared for. Best wishes from us all.

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Review from Kath M (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum started living in the care home in May and since then we have not had a moment's worry. The staff are really friendly, helpful and caring. Nothing is too much trouble. They have numerous activities and encourage all residents to join in with encouragement and support. My mum is just so very happy.
Thank you, Upton Manor.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your kind review. Your mum is loved by all of the staff and by her friends here at Upton Manor. Mum is a joy and it is our privilege to be able to care for her—best wishes from our home manager and all of the staff.

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Review from Clare D (Friend of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities, safe, staff excellent and good activities.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. All of the staff at Upton Manor will be delighted to hear your kind words. Best wishes from our home manager and all of the staff.

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Review from Colin B (Friend of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a beautiful clean luxury care home with caring staff, it offers a homely feeling for residents and even has a therapy dog.
It has well kept gardens and also has a great choice of quality food.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your wonderful review. We adore our therapy dog, Lily, she is much loved by everyone, and especially our residents. We are so fortunate to have her. I will pass your kind words to our staff, who will be delighted to hear. Best wishes from us all.

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Review from Anthony K (Respite Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My health and abilities to cope deteriorated following my wife's passing away on 15 January this year, whilst a dementure patient in Upton Manor. I suffered a series of falls, accompanied by giddy spells and ended up in hospital for almost 2 months. My GP suggested respite care and as I was familiar
with
Upton Manor I opted to go there for a month which became almost 2 months.
The stay was a godsend, meeting up with a number of residents, patients and particularly carers whom I had met previously whilst my wife was resident for 15 months from October 2023 until she sadly died, having received such wonderful care and attention during her time there.
I enjoyed every minute of the near 2 months, lovely en-suite room, good food and a glass of wine, paper delivered with nothing being too much trouble.
I went home in June, with carers coming twice a day, 7.00 am and 5.30 pm and I am currently extremely happy, due in my opinion to the respite care period that helped prepare me for the big outside world!
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are always welcome to come and visit us at anytime and I am sure your friends here would love to see you. I will make sure we have custard creams. With very best wishes to you and your family.

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Review from Nicky H (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff throughout, go the extra mile always.
Mum is very happy and well cared for.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your wonderful review; our dedicated staff will be pleased to hear your kind words. It is a pleasure to be able to care for your mum, and I know everyone is very fond of her. Best wishes from us all at Upton Manor.

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Review from Wendy L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.

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Review from Debra L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit
her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.

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Review from E B (Relative of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.

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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Upton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Upton Manor Care Home is calculated as follows: ( (269 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 319 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Samantha

Samantha Hansford

Job Title: Registered Care Home Manager Joined: 2023

Samantha has over 23 years experience in Health and Social Care, and has managed both residential and nursing homes including roles with Signature Care. Samantha boasts a strong track record in managing care teams, with all her managed homes achieving a 'Good' CQC rating. Before her career in care, Samantha trained as a chef. Now based in Dorset, Samantha is an avid gardener who takes pleasure in cooking with her homegrown produce.


"Surrounded by the beauty of Dorset, at Upton Manor our residents enjoy the warmth and companionship within our stunning care home. With a focus on personalised care and being an active part of the local community, Upton Manor is more than a home; it's a haven. Our dedicated team ensures a fulfilling, enriching experience that embraces every resident's individuality.

Donna

Donna Milne-Barron

Job Title: Customer Relations Manager Joined: 2023

Donna has spent the last 12 years working in the care sector after developing her career in sales and recruitment, including time in a global startup organisation. Spending her teenage years in Germany, Donna initially trained as a hairdresser and beautician before moving into sales and recruitment. Based in Dorset, Donna supports Hamberley’s award-winning care homes in Poole and Verwood. Donna is the first point of contact for individuals and families seeking outstanding care in the region.


"Upton Manor provides exceptional care in a warm and homely environment. Inside our welcoming Dorset care home, you'll find bright, spacious en-suite bedrooms thoughtfully decorated to create a comfortable and relaxing atmosphere. I’d be delighted to invite you to visit Upton Manor and experience the difference for yourself – you are always welcome"

Frequently Asked Questions about Upton Manor Care Home

What types of Care is Upton Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Manor Care Home have?

There are 65 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Upton Manor Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Manor Care Home to the centre of Poole?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Manor Care Home to verify any information. View our terms and conditions. Upton Manor Care Home has an Enhanced Service - more info.