
The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)

Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)

We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)

The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)

Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)

We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)

Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.
Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from...
Care Provided by Upton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
Weekly fees vary depending on room availability and an individual care needs assessment.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Manor Care Home for full pricing details and T&Cs.
Contact Upton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hamberley Care Homes
- Private Owned
Person in charge
- Di Nicholls(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (63)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open door policy.
Parking
- On-site parking.
Upton Manor Care Home Reviews (60)
Upton Manor Care Home has a Review Score of 9.9 (9.873) out of 10, based on 23 reviews in the last 2 years.
Over all time Upton Manor Care Home has 60 reviews.
My father resided at Upton Manor last year and decided to move home to see if he could cope. A big step to move home but, long story short, 8 days later he moved back into Upton Manor. The staff are truly wonderful and friendly and the rooms are spacious and clean and I know that Dad is safer and much happier in the care home and is looked after very well. Upton Manor offers lots of activities for the residents and I know the few days a week I don't visit Dad, he is fully entertained!
Thank you so much for taking the time to write this lovely review. We are so proud of our wonderful staff and I know they will be delighted to hear this. We are all very grateful for your kind words. Your dad is very loved by us all and by his friends here at Upton Manor. Best wishes and thank you again.
I love the friendly people that work there, they are so caring and kind to all the guests that live there, they go out of their way to make sure that everything is done to help them. They are also there for the families. The activities they do and support for the ones that can't is amazing. I always come out happy knowing that my loved one is looked after with love from the staff.
Thank you for taking the time to write this review - we're so proud of our wonderful team.
I feel that the home has opened her eyes to what a care home can be like.
The facilities at the home were a very high standard and I was very happy with the ambiance of the home.
It was a very positive experience for me as a visitor and I was very impressed with what is on offer.
I have done twenty-seven cruises and the room my sister-in-law had was of a very high standard.
The food is fantastic. There are lots of opportunities to continue with your hobbies and the staff encourage the residents to open up and continue with their lives and to begin to live again.
Thank you for taking the time to write us such a wonderful and positive review. It was an absolute privilege and a pleasure, to have looked after your sister-in-law. Our whole team are delighted with your kind words and we are incredibly proud to know that we really made a difference. We hope you both stay in touch and you are welcome at any time.
I have never visited this care home before until my Auntie was placed here a few weeks ago. It is so clean and the staff are so cheery, it wasn’t what I was expecting. It seems to be well run and they are really looking after my Auntie.
I would advise caution if your parent is staying in this care home. The staff (nursing and general assistants were great as were the receptionists) very pleasant. However, the management, general manager are the worst I have ever experienced. Following Mum's health deterioration I was not informed of her progress. I had lasting power of attorney as did my sister who also had medical power of attorney. We both are executors of my mother's will, as I work overseas in Iraq, away for several months at a time, visiting Mum was a highlight. I informed the care home of contact when my mother entered end of life I came back to the UK, gave specific instructions. However, the manager decided not to inform me or our family of changes to Mum's condition (they were aware there is a family dispute so no information between my sister and I). To obtain information, we had to go through our solicitors. My solicitors have our POA on file, bad experience when your loved one is in the dying process.
Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team, they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. With regard to...
My grandmother was recently moved to Upton Manor, the care and attention that she received was really of the highest level. It was a difficult move for her to make but it was made so much easier. Thank you all at Upton Manor.
Robert, thank you for your kind words. It is our pleasure to care for your Grandmother. James.
hours. I understand how difficult this must be but it was done with such skill and empathy that it was similar to being part of a large family. This takes a lot of professional skill and human kindness such that it is not generally appreciated by the public. I would like to thank you for the excellent standards of care that you are achieving and how reassured we were by witnessing it .
We have found that Upton Manor is providing fantastic care and support for our mum who sadly is at end of life care. The staff are amazing, kind and always making sure Mum's needs are met. The home is very clean and kept to a high standard.
I can only say from my own experience, I have found the staff to be most helpful, even in the difficult time of lockdown. Always kept me informed of any problems with my relative and encouraged me to ring to ask for updates on my relative. Easily, this is by far the best home in the area, having listened to other people's stories.
Thank you for taking the time to write this review - we are so proud of our dedicated team.
Mum came into Upton Manor after having carers coming into her home for a year after losing her husband. It took a year for Mum to decide to come into a home after falls and loneliness. She has settled very well, she is no longer lonely and enjoys being with people all the time. The facilities are fabulous, the care is top class and Mum is happy. We no longer have to worry about Mum being alone in her house.
Thank you Karen, we are so happy for you, your Mum and the rest of your family. James.
Everything is very good. Service and help from everyone.
Thank you for your lovely review - we're very proud of our dedicated team.
I was initially concerned when Hamberley took over Upton House, but I am now more than reassured by the excellent level of care and attention given to my friend, who requires all help. The staff are very professional and approachable and provide me with regular updates.
Thank you for taking the time to write this review - we're very proud of our beautiful home and dedicated team.
My Aunt was admitted to Upton Manor as part of system to get people out of hospital, whilst she waited for care in the community to be put in place. The care she received, under difficult circumstances, was excellent, if only for a short period of time.
Hi Mary. Thank you for this. We are happy to assist our local NHS at this present time, even though it is difficult, as we only just get to know people and they go home. Kind regards.
My mum has lived at Upton Manor since January 2020 until she passed away in July 2021. We have been very happy with the care she has received and the genuine affection shown to her, especially during Covid when we were not able to touch her ourselves. The food always looked good, and the premises were clean. Laundry services were always excellent.
We moved Dad to Upton Manor Care Home to be nearer to us. We researched a few care homes locally but decided on Upton Manor because they have a different approach to care, as they involve the residents as much as possible in their own care. The staff are all very friendly and approachable and take time to get to know Dad.
Thank you. Those are lovely words and it has been our pleasure to help your Dad settle in.
My daughter has lived here for five years in September. Any problems are dealt with immediately. All staff are friendly, polite and helpful. Never had any reason to feel uncomfortable about leaving my daughter in their capable hands. All aspects are her health and well-being are given as and when. Doctors visits and results of any kind are given to me by phone or face to face as soon as.
I was very apprehensive when my husband needed to go into a care home but my worries were unfounded when he came into the care home. I couldn't have asked for better given the circumstances. He is cared for very well. The staff are excellent, they are friendly and helpful, which makes for a very nice atmosphere. Given all of this couldn't wish for anything better for my husband which makes me happy. Thank you.
My husband has been in the home nearly a year now. He seems quite settled. The care is excellent. The home is very family orientated, always met with smiles and nothing is too much trouble. The welfare of the residents is very important to everyone. The menus are varied and very well served. The organiser for entertainment is very good and does her utmost to include as many residents to join in who are able. Cleanliness is a good factor and I would recommend the home.
I found the staff and facilities of this home to be very good indeed. As an ex-police officer (City of London) I am usually highly critical of life but this care home up to now has met all my expectations of what a care home is and how it operates.
You only have to witness the care shown to each individual at meal times to realise that staff are aware of the persons needs and how they like to eat or be fed and at what pace.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (4)
- 10 Feb 2026
Residents at Upton Manor Care Home in Poole recently enjoyed a vibrant Caribbean-themed celebration, bringing colour, music and shared memories into the heart of the home. The day was inspired...
- 18 Feb 2025
We are thrilled to announce that Hamberley Care Homes has been selected as a finalist for Residential Elderly Care Provider of the Year (Medium Group) at the HealthInvestor Awards 2025!...
- 13 Aug 2026Organiser: Upton Manor Care Home
- 22 Aug 2026Organiser: Upton Manor Care Home
- 16 Sep 2026Organiser: Upton Manor Care Home
Awards / Recognitions (5)
- 30 Jan 2026Recipient: Hamberley Care Homes
- 31 Jan 2025Recipient: Hamberley Care Homes
- 31 Jan 2024Recipient: Hamberley Care Homes
Accreditations
There are no accreditations posted yet for Upton Manor Care Home.
Meet the Team (2)

Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her career in the UK for the past decade. As Home Manager at Upton Manor, Di is passionate about high-quality care, strong leadership and creating an environment where both residents and team members can thrive.
Outside of work, Di enjoys walking with her partner and their three dogs, spending time in the garden and swimming to keep fit.

Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the home. She has worked in care for nine years, bringing valuable experience and a deep understanding of the sector to her role.
With a warm and approachable manner, Laura ensures every family feels informed, supported and confident in their decision. Building strong relationships and creating a welcoming first impression are at the heart of everything she does.
Outside of work, Laura runs a British Legion Band, where she also plays the saxophone - a role that reflects her strong sense of community and teamwork.
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