Upton Manor Care Home

1 Dorchester Road, Upton, Poole BH16 5NJ
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9.8 53 Reviews
  • Upton Manor Care Home, Poole
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.

The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.

Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.

Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395

All fees quoted are subject to an assessment of care care needs

These prices are only a guideline, please contact Upton Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Hansford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (63)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open door policy.

Parking

  • On-site parking.

Upton Manor Care Home Reviews (53)

9.8

Upton Manor Care Home has a Review Score of 9.8 (9.759) out of 10, based on 27 reviews in the last 2 years.
Over all time Upton Manor Care Home has 53 reviews.

Overall Experience
  • 41
  • 10
  • 0
  • 1
  • 1
Date Published
  • 53
  • 9
  • 14
  • 27
  • 26
Reviewer Connection to Upton Manor Care Home
  • 18
  • 8
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
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Total of 53, showing 41-53
Review from F L (Daughter of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found that Upton Manor is providing fantastic care and support for our mum who sadly is at end of life care. The staff are amazing, kind and always making sure Mum's needs are met. The home is very clean and kept to a high standard.
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Review from Susan N (Cousin of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say from my own experience, I have found the staff to be most helpful, even in the difficult time of lockdown. Always kept me informed of any problems with my relative and encouraged me to ring to ask for updates on my relative. Easily, this is by far the best home in the area, having listened
to other people's stories.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care Home

Thank you for taking the time to write this review - we are so proud of our dedicated team.

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Review from Karen F (Daughter of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came into Upton Manor after having carers coming into her home for a year after losing her husband. It took a year for Mum to decide to come into a home after falls and loneliness. She has settled very well, she is no longer lonely and enjoys being with people all the time. The facilities are fabulous,
the care is top class and Mum is happy. We no longer have to worry about Mum being alone in her house.
Reply from JAMES GLANVILLE, Manager at Upton Manor Care Home

Thank you Karen, we are so happy for you, your Mum and the rest of your family. James.

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Review from Dennis B (Husband of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good. Service and help from everyone.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care Home

Thank you for your lovely review - we're very proud of our dedicated team.

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Review from Patricia C (Friend of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was initially concerned when Hamberley took over Upton House, but I am now more than reassured by the excellent level of care and attention given to my friend, who requires all help. The staff are very professional and approachable and provide me with regular updates.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care Home

Thank you for taking the time to write this review - we're very proud of our beautiful home and dedicated team.

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Review from Mary L (Niece of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was admitted to Upton Manor as part of system to get people out of hospital, whilst she waited for care in the community to be put in place. The care she received, under difficult circumstances, was excellent, if only for a short period of time.
Reply from James Glanville, Manager at Upton Manor Care Home

Hi Mary. Thank you for this. We are happy to assist our local NHS at this present time, even though it is difficult, as we only just get to know people and they go home. Kind regards.

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Review from A E (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Upton Manor since January 2020 until she passed away in July 2021. We have been very happy with the care she has received and the genuine affection shown to her, especially during Covid when we were not able to touch her ourselves. The food always looked good, and the premises were
clean. Laundry services were always excellent.
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Review from C P (Daughter of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved Dad to Upton Manor Care Home to be nearer to us. We researched a few care homes locally but decided on Upton Manor because they have a different approach to care, as they involve the residents as much as possible in their own care. The staff are all very friendly and approachable and take time
to get to know Dad.
Reply from JAMES GLANVILLE, Manager at Upton Manor Care Home

Thank you. Those are lovely words and it has been our pleasure to help your Dad settle in.

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Review from Pauline M (Mother of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter has lived here for five years in September. Any problems are dealt with immediately. All staff are friendly, polite and helpful. Never had any reason to feel uncomfortable about leaving my daughter in their capable hands. All aspects are her health and well-being are given as and when. Doctors
visits and results of any kind are given to me by phone or face to face as soon as.
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Review from P B (Wife of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very apprehensive when my husband needed to go into a care home but my worries were unfounded when he came into the care home. I couldn't have asked for better given the circumstances. He is cared for very well. The staff are excellent, they are friendly and helpful, which makes for a very nice
atmosphere. Given all of this couldn't wish for anything better for my husband which makes me happy. Thank you.
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Review from J H (Wife of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home nearly a year now. He seems quite settled. The care is excellent. The home is very family orientated, always met with smiles and nothing is too much trouble. The welfare of the residents is very important to everyone. The menus are varied and very well served. The organiser
for entertainment is very good and does her utmost to include as many residents to join in who are able. Cleanliness is a good factor and I would recommend the home.
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Review from P L (Friend of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff and facilities of this home to be very good indeed. As an ex-police officer (City of London) I am usually highly critical of life but this care home up to now has met all my expectations of what a care home is and how it operates.
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Review from Terry M (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The security in the care home is first class. Duties carried out by staff are excellent (regimentally logged and never missed).
You only have to witness the care shown to each individual at meal times to realise that staff are aware of the persons needs and how they like to eat or be fed and at what
pace.
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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Upton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Upton Manor Care Home is calculated as follows: ( (269 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 319 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Samantha

Samantha Hansford

Job Title: Registered Care Home Manager Joined: 2023

Samantha has over 23 years experience in Health and Social Care, and has managed both residential and nursing homes including roles with Signature Care. Samantha boasts a strong track record in managing care teams, with all her managed homes achieving a 'Good' CQC rating. Before her career in care, Samantha trained as a chef. Now based in Dorset, Samantha is an avid gardener who takes pleasure in cooking with her homegrown produce.


"Surrounded by the beauty of Dorset, at Upton Manor our residents enjoy the warmth and companionship within our stunning care home. With a focus on personalised care and being an active part of the local community, Upton Manor is more than a home; it's a haven. Our dedicated team ensures a fulfilling, enriching experience that embraces every resident's individuality.

Donna

Donna Milne-Barron

Job Title: Customer Relations Manager Joined: 2023

Donna has spent the last 12 years working in the care sector after developing her career in sales and recruitment, including time in a global startup organisation. Spending her teenage years in Germany, Donna initially trained as a hairdresser and beautician before moving into sales and recruitment. Based in Dorset, Donna supports Hamberley’s award-winning care homes in Poole and Verwood. Donna is the first point of contact for individuals and families seeking outstanding care in the region.


"Upton Manor provides exceptional care in a warm and homely environment. Inside our welcoming Dorset care home, you'll find bright, spacious en-suite bedrooms thoughtfully decorated to create a comfortable and relaxing atmosphere. I’d be delighted to invite you to visit Upton Manor and experience the difference for yourself – you are always welcome"

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