Upton Manor Care Home

1 Dorchester Road, Upton, Poole BH16 5NJ
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9.8 53 Reviews
  • Upton Manor Care Home, Poole
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.

The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.

Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.

Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1395

All fees quoted are subject to an assessment of care care needs

These prices are only a guideline, please contact Upton Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Samantha Hansford (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (63)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open door policy.

Parking

  • On-site parking.

Upton Manor Care Home Reviews (53)

9.8

Upton Manor Care Home has a Review Score of 9.8 (9.759) out of 10, based on 27 reviews in the last 2 years.
Over all time Upton Manor Care Home has 53 reviews.

Overall Experience
  • 41
  • 10
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  • 1
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Date Published
  • 53
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Reviewer Connection to Upton Manor Care Home
  • 18
  • 8
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  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
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Total of 53, showing 21-40
Review from B T (Granddaughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
After my relative had lived in this care home for almost 10 months, the experience was mostly disappointing. The home itself has nice pleasant facilities but lacks a homely feel. Communication between departments in the home was lacking, the manager was very unhelpful to the point of being unapproachable
and rude. Although some of the care team showed a high level of care and compassion this did not reach the whole team and was noticeable during visits. Minimal activity interactions for those who are nursed in bed. A warm welcome from the care team was not received on many occasions. However, always found the reception team to be welcoming, and friendly.
This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.
Reply from Sam Hansford, Home Manager at Upton Manor Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am sorry to hear about other aspects of your experience. We always welcome feedback about our services so that we can continually improve, and would love to have the opportunity to discuss this with you should you wish.

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Review from Kate M (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.

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Review from J B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make
friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.

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Review from Carol F (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was
absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends their best wishes and they smiled when you mentioned the buzzer! Don't forget, you are both welcome at any time, if you ever fancy a coffee please come on in. Thank you again, from all of the staff.

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Review from Dian P (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.
Reply from Thakn, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.

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Review from Lesley C (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents
had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.

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Review from Norman C (Husband of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We would like to thank you for your kind review. We are incredibly proud of our wonderful staff who work tirelessly to ensure all of our residents are cared for and looked after in a person-centred way.
Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.

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Review from Andrew L (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional staff, very caring. The care home is a bright and happy environment.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to review us. All of the staff are very fond of your loved one and they will be extremely pleased to hear, that you have taken the time to review us. It is our pleasure and we love having your family visit.
Best wishes.

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Review from Susan G (Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for taking the time to write us a review. We are really pleased that you enjoyed your respite stay with us. Your comments are invaluable, especially to our homemakers/carers and all of the staff, who work so hard to ensure that our residents are cared for and looked after.
Thank you again. Best wishes.

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Review from Ann C (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I have noticed a change in our relative since moving from another home to be in Upton Manor. He is really well looked after, his clothes are clean, he is clean, he looks more like he used t now that his beard has gone. He has joined in with several of the activities, especially when
animals have been taken into visit. He is happy. All staff have been excellent, cleaners, carers, nurses and reception are amazing. Well down everyone.
Management? Has been excellent, now waiting for a new person to start. Very sad the last manager has left.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff are very fond of him. We were sad too, to see her go, however, rest assured we have a new home manager in place.
Best wishes.

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Review from Sally B (Daughter-in-law of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.
Reply from QAll of the staff, Regional Customer Relations Lead at Upton Manor Care Home

What a lovely review, thank you. All of the staff are very fond of your father-in-law and your family. We are delighted to be able to care for him.
It truly makes a difference to each and everyone one of our fabulous staff to receive and hear your kind words. Thank you again. Best wishes.

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Review from Andrew B (Son of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and service is of the highest quality.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for taking the time to write this review. For all of our amazing team, hearing that you are happy makes everything worthwhile.
It really is our pleasure to be able to care for your loved one. Best wishes.

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Review from Karl G (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you need to be in a care home then this is the place, all the staff are kind and compassionate, nothing is too much trouble. There are daily activities which all of the residents seem to enjoy. The rooms are clean and nicely decorated with an ensuite bathroom to suit all needs and abilities. The
garden and grounds are beautiful for all to enjoy with lots of benches to sit. My dad is very happy in this care home.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. All our staff work incredibly hard and I know they will be delighted to hear your positive and kind words. It is our pleasure to be able to care for your dad. Best wishes.

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Review from Jane H (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at Upton Manor last year and decided to move home to see if he could cope. A big step to move home but, long story short, 8 days later he moved back into Upton Manor. The staff are truly wonderful and friendly and the rooms are spacious and clean and I know that Dad is safer and much
happier in the care home and is looked after very well. Upton Manor offers lots of activities for the residents and I know the few days a week I don't visit Dad, he is fully entertained!
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for taking the time to write this lovely review. We are so proud of our wonderful staff and I know they will be delighted to hear this. We are all very grateful for your kind words. Your dad is very loved by us all and by his friends here at Upton Manor. Best wishes and thank you again.

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Review from M J (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love the friendly people that work there, they are so caring and kind to all the guests that live there, they go out of their way to make sure that everything is done to help them. They are also there for the families. The activities they do and support for the ones that can't is amazing. I always
come out happy knowing that my loved one is looked after with love from the staff.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care Home

Thank you for taking the time to write this review - we're so proud of our wonderful team.

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Review from Brenda B (Sister-in-law of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law came to Upton Manor Care Home for respite care following a hospital stay. The home has done far more in the short time than anywhere else she has been. The level of care was the best I have known in any home and I have visited quite a few over the years. This has been the happiest I
have seen her in years. I feel that my sister-in-law has been able to be herself and be appreciated for who she is.
I feel that the home has opened her eyes to what a care home can be like.
The facilities at the home were a very high standard and I was very happy with the ambiance of the home.
It was a very positive experience for me as a visitor and I was very impressed with what is on offer.
I have done twenty-seven cruises and the room my sister-in-law had was of a very high standard.
The food is fantastic. There are lots of opportunities to continue with your hobbies and the staff encourage the residents to open up and continue with their lives and to begin to live again.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write us such a wonderful and positive review. It was an absolute privilege and a pleasure, to have looked after your sister-in-law. Our whole team are delighted with your kind words and we are incredibly proud to know that we really made a difference. We hope you both stay in touch and you are welcome at any time.

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Review from E G (Niece of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have never visited this care home before until my Auntie was placed here a few weeks ago. It is so clean and the staff are so cheery, it wasn’t what I was expecting. It seems to be well run and they are really looking after my Auntie.
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Review from David B (Son of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would advise caution if your parent is staying in this care home. The staff (nursing and general assistants were great as were the receptionists) very pleasant. However, the management, general manager are the worst I have ever experienced. Following Mum's health deterioration I was not informed of
her progress. I had lasting power of attorney as did my sister who also had medical power of attorney. We both are executors of my mother's will, as I work overseas in Iraq, away for several months at a time, visiting Mum was a highlight. I informed the care home of contact when my mother entered end of life I came back to the UK, gave specific instructions. However, the manager decided not to inform me or our family of changes to Mum's condition (they were aware there is a family dispute so no information between my sister and I). To obtain information, we had to go through our solicitors. My solicitors have our POA on file, bad experience when your loved one is in the dying process.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team, they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. With regard to communication, we appreciate and understand there is a family dispute between yourself and your sister which is very difficult. If you'd like to discuss anything further, please do get in touch.

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Review from R O (Grandson of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was recently moved to Upton Manor, the care and attention that she received was really of the highest level. It was a difficult move for her to make but it was made so much easier. Thank you all at Upton Manor.
Reply from JAMES GLANVILLE, Manager at Upton Manor Care Home

Robert, thank you for your kind words. It is our pleasure to care for your Grandmother. James.

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Review from Brian J (Brother of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until my sister was taken into your care I had no experience in care homes. Of course, I had seen the news and learned a little about the fantastic job care homes and carers had done during the height Covid epidemic. My wife and I were privileged to be with her for the last two days of her life at Upton
Manor. The first impression entering the reception area was the calmness and warmth of the welcome. We felt that she was in a caring safe environment. We met staff and felt each and every one of them was genuinely concerned about ensuring that she was comfortable and peaceful in her last
hours. I understand how difficult this must be but it was done with such skill and empathy that it was similar to being part of a large family. This takes a lot of professional skill and human kindness such that it is not generally appreciated by the public. I would like to thank you for the excellent standards of care that you are achieving and how reassured we were by witnessing it .
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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Upton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Upton Manor Care Home is calculated as follows: ( (269 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 319 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Samantha

Samantha Hansford

Job Title: Registered Care Home Manager Joined: 2023

Samantha has over 23 years experience in Health and Social Care, and has managed both residential and nursing homes including roles with Signature Care. Samantha boasts a strong track record in managing care teams, with all her managed homes achieving a 'Good' CQC rating. Before her career in care, Samantha trained as a chef. Now based in Dorset, Samantha is an avid gardener who takes pleasure in cooking with her homegrown produce.


"Surrounded by the beauty of Dorset, at Upton Manor our residents enjoy the warmth and companionship within our stunning care home. With a focus on personalised care and being an active part of the local community, Upton Manor is more than a home; it's a haven. Our dedicated team ensures a fulfilling, enriching experience that embraces every resident's individuality.

Donna

Donna Milne-Barron

Job Title: Customer Relations Manager Joined: 2023

Donna has spent the last 12 years working in the care sector after developing her career in sales and recruitment, including time in a global startup organisation. Spending her teenage years in Germany, Donna initially trained as a hairdresser and beautician before moving into sales and recruitment. Based in Dorset, Donna supports Hamberley’s award-winning care homes in Poole and Verwood. Donna is the first point of contact for individuals and families seeking outstanding care in the region.


"Upton Manor provides exceptional care in a warm and homely environment. Inside our welcoming Dorset care home, you'll find bright, spacious en-suite bedrooms thoughtfully decorated to create a comfortable and relaxing atmosphere. I’d be delighted to invite you to visit Upton Manor and experience the difference for yourself – you are always welcome"

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