
The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)

Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)

We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)

The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)

Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)

We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)

Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.
Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from...
Care Provided by Upton Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
Weekly fees vary depending on room availability and an individual care needs assessment.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Manor Care Home for full pricing details and T&Cs.
Contact Upton Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hamberley Care Homes
- Private Owned
Person in charge
- Di Nicholls(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (65)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (63)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open door policy.
Parking
- On-site parking.
Upton Manor Care Home Reviews (60)
Upton Manor Care Home has a Review Score of 9.9 (9.873) out of 10, based on 23 reviews in the last 2 years.
Over all time Upton Manor Care Home has 60 reviews.
Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can visit too. Mum is now a happy redient with you.
Thank your lovely review. We are delighted to be able to care for your mum, she is a wonderful lady. Our incredible staff work so hard to ensure all of our residents are happy and well cared for. Best wishes from us all.
Excellent facilities, safe, staff excellent and good activities.
Thank you for taking the time to write this wonderful review. All of the staff at Upton Manor will be delighted to hear your kind words. Best wishes from our home manager and all of the staff.
It has well kept gardens and also has a great choice of quality food.
Thank you so much for your wonderful review. We adore our therapy dog, Lily, she is much loved by everyone, and especially our residents. We are so fortunate to have her. I will pass your kind words to our staff, who will be delighted to hear. Best wishes from us all.
Upton Manor I opted to go there for a month which became almost 2 months.
The stay was a godsend, meeting up with a number of residents, patients and particularly carers whom I had met previously whilst my wife was resident for 15 months from October 2023 until she sadly died, having received such wonderful care and attention during her time there.
I enjoyed every minute of the near 2 months, lovely en-suite room, good food and a glass of wine, paper delivered with nothing being too much trouble.
I went home in June, with carers coming twice a day, 7.00 am and 5.30 pm and I am currently extremely happy, due in my opinion to the respite care period that helped prepare me for the big outside world!
A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are...
Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.
Thank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.
I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.
Thank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.
Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.
Thank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.
This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.
Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am...
Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.
Thank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.
It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.
Thank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.
My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).
We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends...
Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.
Thank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.
My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.
We can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.
Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.
Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.
Exceptional staff, very caring. The care home is a bright and happy environment.
Best wishes.
The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.
Thank you again. Best wishes.
Management? Has been excellent, now waiting for a new person to start. Very sad the last manager has left.
Thank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff...
Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.
It truly makes a difference to each and everyone one of our fabulous staff to receive and hear your kind words. Thank you again. Best wishes.
The staff and service is of the highest quality.
It really is our pleasure to be able to care for your loved one. Best wishes.
If you need to be in a care home then this is the place, all the staff are kind and compassionate, nothing is too much trouble. There are daily activities which all of the residents seem to enjoy. The rooms are clean and nicely decorated with an ensuite bathroom to suit all needs and abilities. The garden and grounds are beautiful for all to enjoy with lots of benches to sit. My dad is very happy in this care home.
Thank you for taking the time to write this wonderful review. All our staff work incredibly hard and I know they will be delighted to hear your positive and kind words. It is our pleasure to be able to care for your dad. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (4)
- 10 Feb 2026
Residents at Upton Manor Care Home in Poole recently enjoyed a vibrant Caribbean-themed celebration, bringing colour, music and shared memories into the heart of the home. The day was inspired...
- 18 Feb 2025
We are thrilled to announce that Hamberley Care Homes has been selected as a finalist for Residential Elderly Care Provider of the Year (Medium Group) at the HealthInvestor Awards 2025!...
- 13 Aug 2026Organiser: Upton Manor Care Home
- 22 Aug 2026Organiser: Upton Manor Care Home
- 16 Sep 2026Organiser: Upton Manor Care Home
Awards / Recognitions (5)
- 30 Jan 2026Recipient: Hamberley Care Homes
- 31 Jan 2025Recipient: Hamberley Care Homes
- 31 Jan 2024Recipient: Hamberley Care Homes
Accreditations
There are no accreditations posted yet for Upton Manor Care Home.
Meet the Team (2)

Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her career in the UK for the past decade. As Home Manager at Upton Manor, Di is passionate about high-quality care, strong leadership and creating an environment where both residents and team members can thrive.
Outside of work, Di enjoys walking with her partner and their three dogs, spending time in the garden and swimming to keep fit.

Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the home. She has worked in care for nine years, bringing valuable experience and a deep understanding of the sector to her role.
With a warm and approachable manner, Laura ensures every family feels informed, supported and confident in their decision. Building strong relationships and creating a welcoming first impression are at the heart of everything she does.
Outside of work, Laura runs a British Legion Band, where she also plays the saxophone - a role that reflects her strong sense of community and teamwork.
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