The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)
Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)
We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)
The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)
Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)
We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.
Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from...
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.
Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.
The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.
Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.
Within the luxury care home you will find:
- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.
Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.
Contact Upton Manor Care Home to confirm what's included and get a personalised quote:
Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
Weekly fees vary depending on room availability and an individual care needs assessment.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Upton Manor Care Home for full pricing details and T&Cs.
Upton Manor Care Home has a Review Score of 9.9 (9.878) out of 10, based on 24 reviews in the last 2 years.
Over all time Upton Manor Care Home has 62 reviews.
All staff very caring, very kind and helpful. Room is very warm and clean, most meals are appetising and varied. Decided in this 4 week respite period to now make this my permanent residence.
All staff very caring, very kind and helpful. Room is very warm and clean, most meals are appetising and varied. Decided in this 4 week respite period to now make this my permanent residence.
Thank you for your wonderful review. We are delighted that you made the decision to stay with us. Your kind comments will be gratefully received by all of the staff, thank you again. Best wishes.
A safe comfortable environment for Mum following a stroke and dementia, caring team who look after her well with dignity. She is happy and stimulated with activities. The home is well kept and a happy environment. Nothing is too much trouble and the catering is hotel standard! It is great that they...
A safe comfortable environment for Mum following a stroke and dementia, caring team who look after her well with dignity. She is happy and stimulated with activities. The home is well kept and a happy environment. Nothing is too much trouble and the catering is hotel standard! It is great that they are dog-friendly as she can still see her dog on visits.
Thank you for taking the time to write this lovely review. The staff are very fond of your mum and she has made many friends at Upton Manor. Your mum is a wonderful lady. Best wishes from us all.
Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can...
Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can visit too. Mum is now a happy redient with you.
Thank your lovely review. We are delighted to be able to care for your mum, she is a wonderful lady. Our incredible staff work so hard to ensure all of our residents are happy and well cared for. Best wishes from us all.
Excellent facilities, safe, staff excellent and good activities.
Excellent facilities, safe, staff excellent and good activities.
Thank you for taking the time to write this wonderful review. All of the staff at Upton Manor will be delighted to hear your kind words. Best wishes from our home manager and all of the staff.
It has well kept gardens and also has a great choice of quality food.
It has well kept gardens and also has a great choice of quality food.
Thank you so much for your wonderful review. We adore our therapy dog, Lily, she is much loved by everyone, and especially our residents. We are so fortunate to have her. I will pass your kind words to our staff, who will be delighted to hear. Best wishes from us all.
My health and abilities to cope deteriorated following my wife's passing away on 15 January this year, whilst a dementure patient in Upton Manor. I suffered a series of falls, accompanied by giddy spells and ended up in hospital for almost 2 months. My GP suggested respite care and as I was...
I went home in June, with carers coming twice a day, 7.00 am and 5.30 pm and I am currently extremely happy, due in my opinion to the respite care period that helped prepare me for the big outside world!
A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are...
A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are always welcome to come and visit us at anytime and I am sure your friends here would love to see you. I will make sure we have custard creams. With very best wishes to you and your family.
Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god...
Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.
Thank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.
I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.
I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.
Thank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.
Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.
Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.
Thank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.
After my relative had lived in this care home for almost 10 months, the experience was mostly disappointing. The home itself has nice pleasant facilities but lacks a homely feel. Communication between departments in the home was lacking, the manager was very unhelpful to the point of being...
This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.
Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am...
Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am sorry to hear about other aspects of your experience. We always welcome feedback about our services so that we can continually improve, and would love to have the opportunity to discuss this with you should you wish.
Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.
Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.
Thank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.
It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to...
It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.
Thank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.
My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care...
My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).
We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends...
We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends their best wishes and they smiled when you mentioned the buzzer! Don't forget, you are both welcome at any time, if you ever fancy a coffee please come on in. Thank you again, from all of the staff.
Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.
Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.
Thank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.
My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My...
My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.
We can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.
Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.
Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.
Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.
Exceptional staff, very caring. The care home is a bright and happy environment.
Exceptional staff, very caring. The care home is a bright and happy environment.
Best wishes.
The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.
The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.
Thank you again. Best wishes.
My daughter and I have noticed a change in our relative since moving from another home to be in Upton Manor. He is really well looked after, his clothes are clean, he is clean, he looks more like he used t now that his beard has gone. He has joined in with several of the activities, especially when...
Management? Has been excellent, now waiting for a new person to start. Very sad the last manager has left.
Thank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff...
Thank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff are very fond of him. We were sad too, to see her go, however, rest assured we have a new home manager in place.Best wishes.
Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.
Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.
It truly makes a difference to each and everyone one of our fabulous staff to receive and hear your kind words. Thank you again. Best wishes.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Residents at Upton Manor Care Home in Poole recently enjoyed a vibrant Caribbean-themed celebration, bringing colour, music and shared memories into the heart of the home. The day was inspired...
We are thrilled to announce that Hamberley Care Homes has been selected as a finalist for Residential Elderly Care Provider of the Year (Medium Group) at the HealthInvestor Awards 2025!...
There are no accreditations posted yet for Upton Manor Care Home.
Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her...
Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her career in the UK for the past decade. As Home Manager at Upton Manor, Di is passionate about high-quality care, strong leadership and creating an environment where both residents and team members can thrive.
Outside of work, Di enjoys walking with her partner and their three dogs, spending time in the garden and swimming to keep fit.
Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the...
Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the home. She has worked in care for nine years, bringing valuable experience and a deep understanding of the sector to her role.
With a warm and approachable manner, Laura ensures every family feels informed, supported and confident in their decision. Building strong relationships and creating a welcoming first impression are at the heart of everything she does.
Outside of work, Laura runs a British Legion Band, where she also plays the saxophone - a role that reflects her strong sense of community and teamwork.
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