Upton Manor Care Home

1 Dorchester Road, Upton, Poole BH16 5NJ
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9.8 56 Reviews
  • Upton Manor Care Home, Poole
Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from the award-winning Homemakers.

The Homemakers of Upton Manor not only provide the highest quality of care, but they focus on the tiny details that make each day special for every resident. From always keeping things clean and tidy, to offering support with hobbies and interests, the Homemakers of Upton Manor make each day, and each everyday experience, meaningful and special for residents.

Upton Manor offers residential, dementia and nursing care, as well as short breaks, all within a truly luxurious setting.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- A wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- Spacious landscaped gardens and a balcony terrace with views across the grounds.

Upton Manor offers an exceptional level of care within a luxury environment - book your visit today to find out more.
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Care Provided by Upton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2150

All fees quoted are subject to an assessment of care care needs.

These prices are only a guideline, please contact Upton Manor Care Home to find out the exact price for your requirements.

Contact Upton Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Upton Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gordon Collins (Interim Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (63)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open door policy.

Parking

  • On-site parking.

Upton Manor Care Home Reviews (56)

9.8

Upton Manor Care Home has a Review Score of 9.8 (9.758) out of 10, based on 25 reviews in the last 2 years.
Over all time Upton Manor Care Home has 56 reviews.

Overall Experience
  • 43
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Date Published
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Reviewer Connection to Upton Manor Care Home
  • 19
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Total of 56, showing 21-40
Review from Wendy L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.
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Review from Debra L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit
her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.
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Review from E B (Relative of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.
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Review from B T (Granddaughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
After my relative had lived in this care home for almost 10 months, the experience was mostly disappointing. The home itself has nice pleasant facilities but lacks a homely feel. Communication between departments in the home was lacking, the manager was very unhelpful to the point of being unapproachable
and rude. Although some of the care team showed a high level of care and compassion this did not reach the whole team and was noticeable during visits. Minimal activity interactions for those who are nursed in bed. A warm welcome from the care team was not received on many occasions. However, always found the reception team to be welcoming, and friendly.
This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.
Reply from Sam Hansford, Home Manager at Upton Manor Care HomeThank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am sorry to hear about other aspects of your experience. We always welcome feedback about our services so that we can continually improve, and would love to have the opportunity to discuss this with you should you wish.
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Review from Kate M (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.
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Review from J B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make
friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.
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Review from Carol F (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was
absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeWe are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends their best wishes and they smiled when you mentioned the buzzer! Don't forget, you are both welcome at any time, if you ever fancy a coffee please come on in. Thank you again, from all of the staff.
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Review from Dian P (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.
Reply from Thakn, Regional Customer Relations Lead at Upton Manor Care HomeThank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.
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Review from Lesley C (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents
had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeWe can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.
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Review from Norman C (Husband of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeWe would like to thank you for your kind review. We are incredibly proud of our wonderful staff who work tirelessly to ensure all of our residents are cared for and looked after in a person-centred way.
Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.
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Review from Andrew L (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional staff, very caring. The care home is a bright and happy environment.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for taking the time to review us. All of the staff are very fond of your loved one and they will be extremely pleased to hear, that you have taken the time to review us. It is our pleasure and we love having your family visit.
Best wishes.
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Review from Susan G (Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you so much for taking the time to write us a review. We are really pleased that you enjoyed your respite stay with us. Your comments are invaluable, especially to our homemakers/carers and all of the staff, who work so hard to ensure that our residents are cared for and looked after.
Thank you again. Best wishes.
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Review from Ann C (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I have noticed a change in our relative since moving from another home to be in Upton Manor. He is really well looked after, his clothes are clean, he is clean, he looks more like he used t now that his beard has gone. He has joined in with several of the activities, especially when
animals have been taken into visit. He is happy. All staff have been excellent, cleaners, carers, nurses and reception are amazing. Well down everyone.
Management? Has been excellent, now waiting for a new person to start. Very sad the last manager has left.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff are very fond of him. We were sad too, to see her go, however, rest assured we have a new home manager in place.
Best wishes.
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Review from Sally B (Daughter-in-law of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.
Reply from QAll of the staff, Regional Customer Relations Lead at Upton Manor Care HomeWhat a lovely review, thank you. All of the staff are very fond of your father-in-law and your family. We are delighted to be able to care for him.
It truly makes a difference to each and everyone one of our fabulous staff to receive and hear your kind words. Thank you again. Best wishes.
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Review from Andrew B (Son of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and service is of the highest quality.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you so much for taking the time to write this review. For all of our amazing team, hearing that you are happy makes everything worthwhile.
It really is our pleasure to be able to care for your loved one. Best wishes.
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Review from Karl G (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you need to be in a care home then this is the place, all the staff are kind and compassionate, nothing is too much trouble. There are daily activities which all of the residents seem to enjoy. The rooms are clean and nicely decorated with an ensuite bathroom to suit all needs and abilities. The
garden and grounds are beautiful for all to enjoy with lots of benches to sit. My dad is very happy in this care home.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for taking the time to write this wonderful review. All our staff work incredibly hard and I know they will be delighted to hear your positive and kind words. It is our pleasure to be able to care for your dad. Best wishes.
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Review from Jane H (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at Upton Manor last year and decided to move home to see if he could cope. A big step to move home but, long story short, 8 days later he moved back into Upton Manor. The staff are truly wonderful and friendly and the rooms are spacious and clean and I know that Dad is safer and much
happier in the care home and is looked after very well. Upton Manor offers lots of activities for the residents and I know the few days a week I don't visit Dad, he is fully entertained!
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you so much for taking the time to write this lovely review. We are so proud of our wonderful staff and I know they will be delighted to hear this. We are all very grateful for your kind words. Your dad is very loved by us all and by his friends here at Upton Manor. Best wishes and thank you again.
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Review from M J (Wife of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love the friendly people that work there, they are so caring and kind to all the guests that live there, they go out of their way to make sure that everything is done to help them. They are also there for the families. The activities they do and support for the ones that can't is amazing. I always
come out happy knowing that my loved one is looked after with love from the staff.
Reply from Sarah Webber, Marketing and Partnerships Manager at Upton Manor Care HomeThank you for taking the time to write this review - we're so proud of our wonderful team.
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Review from Brenda B (Sister-in-law of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law came to Upton Manor Care Home for respite care following a hospital stay. The home has done far more in the short time than anywhere else she has been. The level of care was the best I have known in any home and I have visited quite a few over the years. This has been the happiest I
have seen her in years. I feel that my sister-in-law has been able to be herself and be appreciated for who she is.
I feel that the home has opened her eyes to what a care home can be like.
The facilities at the home were a very high standard and I was very happy with the ambiance of the home.
It was a very positive experience for me as a visitor and I was very impressed with what is on offer.
I have done twenty-seven cruises and the room my sister-in-law had was of a very high standard.
The food is fantastic. There are lots of opportunities to continue with your hobbies and the staff encourage the residents to open up and continue with their lives and to begin to live again.
Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care HomeThank you for taking the time to write us such a wonderful and positive review. It was an absolute privilege and a pleasure, to have looked after your sister-in-law. Our whole team are delighted with your kind words and we are incredibly proud to know that we really made a difference. We hope you both stay in touch and you are welcome at any time.
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Review from E G (Niece of Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have never visited this care home before until my Auntie was placed here a few weeks ago. It is so clean and the staff are so cheery, it wasn’t what I was expecting. It seems to be well run and they are really looking after my Auntie.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Upton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Upton Manor Care Home is calculated as follows: ( (250 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 293 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Manor Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 26 Feb 2026

Please get in touch to discuss your requirements

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Awards / Recognitions (5)

Meet the Team (2)

Di

Di Nicholls

Job Title: Home Manager

Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her career in the UK for the past decade. As Home Manager at Upton Manor, Di is passionate about high-quality care, strong leadership and creating an environment where both residents and team members can thrive.


Outside of work, Di enjoys walking with her partner and their three dogs, spending time in the garden and swimming to keep fit.

Laura

Laura Morgan

Job Title: Customer Relations Manager

Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the home. She has worked in care for nine years, bringing valuable experience and a deep understanding of the sector to her role.


With a warm and approachable manner, Laura ensures every family feels informed, supported and confident in their decision. Building strong relationships and creating a welcoming first impression are at the heart of everything she does.


Outside of work, Laura runs a British Legion Band, where she also plays the saxophone - a role that reflects her strong sense of community and teamwork.

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