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Upton Manor Care Home

1 Dorchester Road, Upton, Poole, Dorset BH16 5NJ
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The facilities are fabulous, the care is top class and Mum is happyKaren F(Daughter of Resident/Service User)
Upton Manor Care Home, Poole
Easily, this is by far the best home in the areaSusan N(Cousin of Resident/Service User)
Upton Manor Care Home, Poole
We have been very happy with the care she has received and the genuine affection shown to herA E(Daughter of Resident/Service User)
Upton Manor Care Home, Poole

Rated Good in all areas by the Care Quality Commission (August 2021), Upton Manor is a stunning luxury care home offering an exceptional level of care in spectacular surroundings.

Part of the award-winning Hamberley Care Homes, who were awarded Residential Care Provider of the Year 2022 in recognition for their ground-breaking approach, Upton Manor offers a vibrant community where residents enjoy an engaged and active lifestyle with support where needed from...  

Care Provided by Upton Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Nursing CareFrom £1,750From £1,750

Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Weekly fees vary depending on room availability and an individual care needs assessment.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call to discuss availability and arrange a visit.

Contact Upton Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Di Nicholls(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (63)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Open door policy.

Parking

  • On-site parking.

Upton Manor Care Home Reviews (60)

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9.9

Upton Manor Care Home has a Review Score of 9.9 (9.873) out of 10, based on 23 reviews in the last 2 years. Over all time Upton Manor Care Home has 60 reviews.

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Review from C J (Daughter-in-law of Resident) published on 8 November 2024 Submitted via Postal Card
Overall Experience

Mum came to you after a fall and a short spell in hospital, originally for respite. She was made to feel very welcome and safe with the level of care in place. Your staff are very friendly and give the care home a 'family feel'. It has been a great comfort to Mum that her dog (along with ours) can visit too. Mum is now a happy redient with you.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank your lovely review. We are delighted to be able to care for your mum, she is a wonderful lady. Our incredible staff work so hard to ensure all of our residents are happy and well cared for. Best wishes from us all.

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Review from Clare D (Friend of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

Excellent facilities, safe, staff excellent and good activities.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. All of the staff at Upton Manor will be delighted to hear your kind words. Best wishes from our home manager and all of the staff.

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Review from Colin B (Friend of Resident) published on 6 August 2024 Submitted via Website
Overall Experience
This is a beautiful clean luxury care home with caring staff, it offers a homely feeling for residents and even has a therapy dog.

It has well kept gardens and also has a great choice of quality food.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you so much for your wonderful review. We adore our therapy dog, Lily, she is much loved by everyone, and especially our residents. We are so fortunate to have her. I will pass your kind words to our staff, who will be delighted to hear. Best wishes from us all.

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Review from Anthony K (Respite Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience
My health and abilities to cope deteriorated following my wife's passing away on 15 January this year, whilst a dementure patient in Upton Manor. I suffered a series of falls, accompanied by giddy spells and ended up in hospital for almost 2 months. My GP suggested respite care and as I was familiar with
Upton Manor I opted to go there for a month which became almost 2 months.
The stay was a godsend, meeting up with a number of residents, patients and particularly carers whom I had met previously whilst my wife was resident for 15 months from October 2023 until she sadly died, having received such wonderful care and attention during her time there.
I enjoyed every minute of the near 2 months, lovely en-suite room, good food and a glass of wine, paper delivered with nothing being too much trouble.

I went home in June, with carers coming twice a day, 7.00 am and 5.30 pm and I am currently extremely happy, due in my opinion to the respite care period that helped prepare me for the big outside world!

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

A huge heartfelt thank you, from our home manager and all of the staff here at Upton Manor for taking the time to write this wonderful review. It was our privilege to be able to care for yourself and for your wife whilst she was here with us. We are delighted to hear your kind words. You are...  

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Review from Debra L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience

Mum has been a resident for just over a year. The home is a wonderful, friendly place with plenty of activities laid on for the residents to enjoy. The rooms are spacious and light with lovely views over well-kept gardens. Vsutung days are very welcome, which is great as Mum can still have her god visit her. There are fantastic entertainers who regularly visit to play music, magicians, balloon creations, and a variety of animals that the president can handle and stoke. It's like one big family, and we are so pleased we found this care home for our mum.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. Your mum is such a fabulous lady, and she is very loved by us all and her friends here at Upton Manor. All of our families and loved ones are so important and we welcome you, and Mum's dog at any time, as part of our family. Our dedicated staff will be really happy to hear your kind comments. Best wishes.

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Review from Wendy L (Daughter of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience

I always find the staff at Upton Manor Care Home really sweet, kind and very helpful. I am assured Mum is in the best possible hands and well looked after. One lady, in particular, is very good at distracting Mum from me when I want to leave, I just give her the nod.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you very much for your lovely review. I know all of the staff will be really pleased to hear your kind words, and it's wonderful to hear. We are very fond of your Mum and our family members too. Best wishes from us all at Upton Manor.

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Review from E B (Relative of Resident) published on 22 April 2024 Submitted via Postal Card
Overall Experience

Friendly greeting by the reception team. Every carer is very friendly, nothing is ever too much to ask. My relation is very well cared for.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. It is our privilege to care for your relation. Our homemakers and all of the staff will be delighted to hear your kind words. Best wishes from all of the staff.

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Review from B T (Granddaughter of Resident) published on 12 April 2024 Submitted via Website
Overall Experience
After my relative had lived in this care home for almost 10 months, the experience was mostly disappointing. The home itself has nice pleasant facilities but lacks a homely feel. Communication between departments in the home was lacking, the manager was very unhelpful to the point of being unapproachable and rude. Although some of the care team showed a high level of care and compassion this did not reach the whole team and was noticeable during visits. Minimal activity interactions for those who are nursed in bed. A warm welcome from the care team was not received on many occasions. However, always found the reception team to be welcoming, and friendly.

This did not feel like a home from home when visiting my loved one, and is not somewhere I would recommend to others to place a loved one.

Reply from Sam Hansford, Home Manager at Upton Manor Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am...  

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Review from Kate M (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

Mum has been welcomed by all the staff at Upton Manor and the care provided is excellent. I have no hesitation in recommending Upton Manor. The staff have a family-centred approach to care, allowing Mum to settle in well, which is a relief and wonderful to see.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your wonderful review and for taking the time to write this. Your mum is very popular and she is much loved by all of the staff and by her friends. We are delighted that you chose Upton Manor for your mum and we value your positive and kind words. A huge thank you from us all. Best wishes.

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Review from J B (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

It was a very tough decision to place Mum into care. The decision was not made lightly. It's been good to see Mum settle in and see the efforts being made by the team to get to know her personally. It's good to see Mum enjoying the activities, being given little jobs to enjoy in the garden and to make friends. My mum is/was sociable and friendly, always kept a clean and tidy home, and kept herself busy, and she loved to entertain. She's very happy.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write us this review. We are delighted that your Mum has settled and that she is happy. We are all very fond of your Mum, and it is our pleasure to be able to care for her. All of our wonderful staff will be thrilled to hear your comments. Thank you again. Best wishes.

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Review from Carol F (Daughter of Resident) published on 29 November 2023 Submitted via Website
Overall Experience

My sister and I chose this care home to match my mother's demanding needs 3 months ago. The care and dedication from all members of staff from cleaners to management have been amazing and exceeded expectations. Our mother sadly passed 14/11/23 and the care given in the last week of palliative care was absolutely outstanding. We can not thank you all enough for making our mother's last few months so comfortable and pleasurable (especially with her buzzer!).

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We are all truly very sorry for the loss of your dear mum. Your review of Upton Manor is so heartwarming, and thank you for recognising all the staff. We are fortunate to have such an incredible and hard-working team, who genuinely deliver person-centred care to all of our residents. Everyone sends...  

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Review from Dian P (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Mum is so relaxed in this home and enjoys the entertainment and the lovely meals.

Reply from Thakn, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your lovely review. The whole team work tirelessly to ensure our residents feel secure and happy. We value your comments enormously. Best wishes from the manager and all the staff.

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Review from Lesley C (Daughter of Resident) published on 28 September 2023 Submitted via Website
Overall Experience

My parents stayed at Upton Manor Care Home for respite care. The staff were caring, empathetic and willing to go the extra mile to make my parents feel welcome and supported. The family was always welcomed there. The food was excellent and I was very impressed with how clean the care home was. My parents had a couple of medical issues that were dealt with promptly and professionally. Overall I have nothing but praise for Upton Manor.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

We can't thank you enough for your wonderful review. Everyone really enjoyed having your parents stay and it was truly our pleasure to have been able to care for them both. We all are all very fond of them and all your family. They are both more than welcome to come and join us for lunch one day, if they ever feel they would like to. With very best wishes.

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Review from Norman C (Husband of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience

Although I am not a patient, I have visited often enough to be fully aware of how carefully and politely everybody is treated and I have an excellent opinion of the welfare generated in excellent surroundings.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home
We would like to thank you for your kind review. We are incredibly proud of our wonderful staff who work tirelessly to ensure all of our residents are cared for and looked after in a person-centred way.

Reviews from yourself and loved ones are invaluable to all of our staff and makes every day worthwhile. Best wishes.

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Review from Andrew L (Son of Resident) published on 31 July 2023 Submitted via Postal Card
Overall Experience

Exceptional staff, very caring. The care home is a bright and happy environment.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home
Thank you for taking the time to review us. All of the staff are very fond of your loved one and they will be extremely pleased to hear, that you have taken the time to review us. It is our pleasure and we love having your family visit.

Best wishes.

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Review from Susan G (Resident / Service User) published on 10 July 2023 Submitted via Postal Card
Overall Experience

The staff are friendly and caring. Nothing seems to be too much trouble for them. Everything is clean and the food is plentiful and of a reasonable standard. Visitors are also welcomed and are well treated.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home
Thank you so much for taking the time to write us a review. We are really pleased that you enjoyed your respite stay with us. Your comments are invaluable, especially to our homemakers/carers and all of the staff, who work so hard to ensure that our residents are cared for and looked after.

Thank you again. Best wishes.

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Review from Ann C (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience
My daughter and I have noticed a change in our relative since moving from another home to be in Upton Manor. He is really well looked after, his clothes are clean, he is clean, he looks more like he used t now that his beard has gone. He has joined in with several of the activities, especially when animals have been taken into visit. He is happy. All staff have been excellent, cleaners, carers, nurses and reception are amazing. Well down everyone.

Management? Has been excellent, now waiting for a new person to start. Very sad the last manager has left.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for your wonderful review. I know all of the staff will be delighted to hear your very kind words, it really does make all of their hard work worthwhile to receive such excellent and positive feedback from a family member. We are pleased that your dad is more like his old self. The staff...  

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Review from Sally B (Daughter-in-law of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience

Father-in-law has been in this truly wonderful care home for a while. Staff are so helpful and always happy to help. We couldn't ask for anything more, to know he is safe and well looked after. Thank you.

Reply from QAll of the staff, Regional Customer Relations Lead at Upton Manor Care Home
What a lovely review, thank you. All of the staff are very fond of your father-in-law and your family. We are delighted to be able to care for him.

It truly makes a difference to each and everyone one of our fabulous staff to receive and hear your kind words. Thank you again. Best wishes.

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Review from Andrew B (Son of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience

The staff and service is of the highest quality.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home
Thank you so much for taking the time to write this review. For all of our amazing team, hearing that you are happy makes everything worthwhile.

It really is our pleasure to be able to care for your loved one. Best wishes.

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Review from Karl G (Son of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

If you need to be in a care home then this is the place, all the staff are kind and compassionate, nothing is too much trouble. There are daily activities which all of the residents seem to enjoy. The rooms are clean and nicely decorated with an ensuite bathroom to suit all needs and abilities. The garden and grounds are beautiful for all to enjoy with lots of benches to sit. My dad is very happy in this care home.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Upton Manor Care Home

Thank you for taking the time to write this wonderful review. All our staff work incredibly hard and I know they will be delighted to hear your positive and kind words. It is our pleasure to be able to care for your dad. Best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 August 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (4)

News
  • 10 Feb 2026

    Residents at Upton Manor Care Home in Poole recently enjoyed a vibrant Caribbean-themed celebration, bringing colour, music and shared memories into the heart of the home. The day was inspired...

  • 18 Feb 2025

    We are thrilled to announce that Hamberley Care Homes has been selected as a finalist for Residential Elderly Care Provider of the Year (Medium Group) at the HealthInvestor Awards 2025!...

Upcoming Events

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Upton Manor Care Home.

Meet the Team (2)

Di Nicholls
Di NichollsJob Title:Home Manager

Di Nicholls is a Registered Nurse with over 35 years’ experience in healthcare. She began her nurse training in South Africa and has continued her career in the UK for the past decade. As Home Manager at Upton Manor, Di is passionate about high-quality care, strong leadership and creating an environment where both residents and team members can thrive.

Outside of work, Di enjoys walking with her partner and their three dogs, spending time in the garden and swimming to keep fit.

Laura Morgan
Laura MorganJob Title:Customer Relations Manager

Laura Morgan is the Customer Relations Manager at Upton Manor. Laura is here to support families from their first enquiry through to moving into the home. She has worked in care for nine years, bringing valuable experience and a deep understanding of the sector to her role.

With a warm and approachable manner, Laura ensures every family feels informed, supported and confident in their decision. Building strong relationships and creating a welcoming first impression are at the heart of everything she does.

Outside of work, Laura runs a British Legion Band, where she also plays the saxophone - a role that reflects her strong sense of community and teamwork.

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