West Hill Care Home

Constance Grove, Dartford DA1 2GA
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9.8 88 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact us to discuss your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • West Hill Care Home Ltd

Person in charge

  • Amabele Cheng (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 17 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

West Hill Care Home Reviews (88)

Total of 88, showing 81-88
9.8

West Hill Care Home has a Review Score of 9.8 (9.800) out of 10, based on 42 reviews in the last 2 years. Over all time West Hill Care Home has 88 reviews.

Overall Experience

  • 80
  • 5
  • 1
  • 1
  • 1

Date Published

88
12
22
42
46

Review from K G (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been rather impressed with the quality of respite care provided to my father at the lovely care home by the highly experienced carers. There is nothing that is too much for them and they're always happy to assist. The level of personal care provided to my father has been excellent - he seems
to be walking lots more, eating better, and generally looks healthier. The most important thing is that I know he is safe, happy and in great hands.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Dear Kashmir, Thank you for your lovely review. Many thanks.

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Review from Helen H (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems to have been very happy here during her respite care while I was away on holiday. Staff are very helpful and seem to have a good rapport with Mum. The home is clean and tidy and well maintained.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to send a review for our home. We are so pleased that your mum is happy during her stay with us. I will pass on your comments to the staff team, who work very hard to keep everyone safe, happy and well.

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Review from Deborah H (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the experience both me and my father has had so far with all the staff at West Hill Care home. The manager and his team of carers has made my father feel very comfortable and safe during his respite care here. I would recommend this home to family and friends looking
for a well kept, friendly and inviting facility to care for their loved ones. I am very impressed with the personal care and consideration given to my father.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to submit a review. We are glad that your dad has settled in well and is comfortable with us. Your positive comments are appreciated and we will feed this back to our staff team.

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Review from Gill R (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved into this lovely new home, the whole process was very smooth and efficient. All the care team and management have been amazing at helping her settle in and keeping her entertained. The facilities are excellent, including a salon and cinema. Rooms are a very good size and standard
with private bathroom, lovely terrace area to sit out side. very pleased that she will be getting the best possible care and this time of her life.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely review. We understand how difficult it is for families when a loved one moves into care. We are so pleased that your Mum has settled well and that she is happy.

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Review from Linda T (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Care home 14th June for a 4-week trial, she is very happy and has decided to stay. Staff are kind and very caring, they feel like friends. The care home is like a 5-star hotel with hairdressers and a beauty room, also a cinema room. We could not have found a better home for Mum. I visit
most days and I am always made very welcome and all staff are happy and chatty.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your lovely review. We are very pleased that your mum is happy and is going to stay with us. We will continue to provide a high standard of care that we would want for our loved ones.

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Review from Linda C (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this beautifully decorated new care home are looking after my mother since she found it too difficult to cope with long periods on her own.
She seems very happy there, and the staff are friendly and very helpful.
The home has an attractive outdoor courtyard, which is lovely when the sun
is out.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to submit a review; we appreciate both your time and your positive comments. We will feedback your comments to our staff team, who will be pleased that you and your Mum are happy.

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Review from Dennis T (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely place to be. The staff are always bright, cheerful and caring. The food is lovely, tea and coffee are always on offer, the communal rooms are air-conditioned, which makes a pleasant environment. My mum is very happy here and is keen to stay past her trial period.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Many thanks, Dennis, for your feedback, which will be shared with the team. Thank you for taking the time to review; it is much appreciated.

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Review from Sam M (Next of Kin) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers high-quality living and compassionate care.
The team are very friendly, caring and really ensure that everyone feels welcomed and at home in this brand new care home that is in a great location.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words. Our team is working hard to provide the best quality of care.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for West Hill Care Home is calculated as follows: ( (419 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 490 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager

Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service - more info.