






West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.
The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom....
Care Provided by West Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements.
The price(s) shown are provided by the care home. Contact West Hill Care Home for full pricing details and T&Cs.
Contact West Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- West Hill Care Home Ltd
- Private Owned
Person in charge
- Lauren Griffin(Manager)
Local Authority / Social Services
Admission Information
- Ages from 17 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
West Hill Care Home Reviews (96)
West Hill Care Home has a Review Score of 9.9 (9.889) out of 10, based on 31 reviews in the last 2 years.
Over all time West Hill Care Home has 96 reviews.
Very attentive and caring staff, making my Grandad feel right at ‘home’. Even as visitors you’re made to feel welcome, and we always get offered food and drink. Happy to recommend to anyone, thank you for making him feel comfortable.
Thank you so much for your review. We are delighted with your feedback and will ensure these comments are passed on to the whole team. Thank you.
As a family, we were initially apprehensive about her going into a care home but after our first visit, our fears were allayed.
All of the staff, no matter what their role, have shown genuine compassion for both Mum and the family and treats Mum with the utmost respect and tenderness whilst maintaining her dignity as she is completely dependent for all her care and nursing needs.
The facilities are always immaculately presented and Mum's room and bedding are always spotless and Mum is kept in clean and appropriate clothing at all times.
We are always made very welcome and our interactions with all staff have been extremely positive.
We are kept informed of Mum's condition and couldn’t ask for a better environment for her to be cared for in.
Thank you to all, it makes a very difficult situation so much easier to deal with as a family.
Hi Barry, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.
My husband has just spent a week of respite in this beautiful, well-run care home. His care was of the very best with friendly and efficient staff and food of the highest standard. My husband said he felt as if he was on holiday in a first-class hotel. My thanks to them all.
Thank you for your lovely words, Brenda. It was a pleasure to have your husband with us. I hope you will visit again!
My dear friend of over 70 years of friendship, after four months at home needing 24-hour care, came in for three weeks respite and decided it would be fair for her family if she, having been so impressed by her care, should return as a permanent resident. As a constant visitor, I am impressed with her care and all that I see.
John, thank you for taking the time to leave such a lovely review. Many thanks.
My mother-in-law came to West Hill Care Home from hospital for a CHC assessment. The care home management and staff ensured that her treatment was first class and she was treated with the utmost kindness and respect. During her stay, it was her 99th Birthday and the staff arranged a cake for her and made it a special occasion for her and a wonderful memory for my wife and I. Sadly she passed away before a decision was made on her ongoing care, which was not the outcome we all wanted, but the knowledge that she was safe and well cared for in her final weeks is a comfort to all her family.
Please accept my sincerest condolences and I am glad we could make the last weeks comfortable for both her and your family. Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff. Many thanks.
Lovely inside, everywhere. Very friendly and helpful staff. All of them welcomed my mum and us on her first day. Mum loves it, she says it's better than any hotel she has been to. All of that makes the rest of the family very happy. We are glad she is in good hands. Great place to stay and visit.
Thank you for your lovely words about West Hill Care Home. We really enjoy looking after your mother and we will continue to improve our service.
My mum came to West Hill Care Home from hospital. She really didn’t want to go into a care home. But after being there a couple of days said she loved it there and didn’t want to go home. My mother also said how everyone is so friendly, kind and helpful and have made her feel so welcomed.
As her daughter, I can also say how friendly and helpful all the staff are. It’s like Mum is staying in a 5* hotel.I cannot fault anything!
Thank you for taking the time to leave us a review, the staff and management are very appreciative of your praise.
My mother and father in law came to the home in July for a short stay to try the home. They have loved the care and attention that they are receiving from the great team. Daily activities and the interaction with other residents has put a new spring in their step! The team at West Hill Care Home could not do more for them and they have felt so welcome they have decided to stay on! We get to see them every day and loved the family barbecue day! It was nice to see them having such fun! The facilities are excellent, including jacuzzi baths it feels more like a luxury hotel. Thank you so much West Hill care home.
Thank you for your lovely review. It is great to see your family so happy and nice when family members decide to stay on at the home as it hopefully is a reflection of the great care that the team provide.
I have been rather impressed with the quality of respite care provided to my father at the lovely care home by the highly experienced carers. There is nothing that is too much for them and they're always happy to assist. The level of personal care provided to my father has been excellent - he seems to be walking lots more, eating better, and generally looks healthier. The most important thing is that I know he is safe, happy and in great hands.
Dear Kashmir, Thank you for your lovely review. Many thanks.
Mum seems to have been very happy here during her respite care while I was away on holiday. Staff are very helpful and seem to have a good rapport with Mum. The home is clean and tidy and well maintained.
Thank you for taking the time to send a review for our home. We are so pleased that your mum is happy during her stay with us. I will pass on your comments to the staff team, who work very hard to keep everyone safe, happy and well.
I have been extremely happy with the experience both me and my father has had so far with all the staff at West Hill Care home. The manager and his team of carers has made my father feel very comfortable and safe during his respite care here. I would recommend this home to family and friends looking for a well kept, friendly and inviting facility to care for their loved ones. I am very impressed with the personal care and consideration given to my father.
Thank you for taking the time to submit a review. We are glad that your dad has settled in well and is comfortable with us. Your positive comments are appreciated and we will feed this back to our staff team.
Mum has recently moved into this lovely new home, the whole process was very smooth and efficient. All the care team and management have been amazing at helping her settle in and keeping her entertained. The facilities are excellent, including a salon and cinema. Rooms are a very good size and standard with private bathroom, lovely terrace area to sit out side. very pleased that she will be getting the best possible care and this time of her life.
Thank you for your lovely review. We understand how difficult it is for families when a loved one moves into care. We are so pleased that your Mum has settled well and that she is happy.
Mum came into Care home 14th June for a 4-week trial, she is very happy and has decided to stay. Staff are kind and very caring, they feel like friends. The care home is like a 5-star hotel with hairdressers and a beauty room, also a cinema room. We could not have found a better home for Mum. I visit most days and I am always made very welcome and all staff are happy and chatty.
Thank you so much for your lovely review. We are very pleased that your mum is happy and is going to stay with us. We will continue to provide a high standard of care that we would want for our loved ones.
She seems very happy there, and the staff are friendly and very helpful.
The home has an attractive outdoor courtyard, which is lovely when the sun is out.
Thank you for taking the time to submit a review; we appreciate both your time and your positive comments. We will feedback your comments to our staff team, who will be pleased that you and your Mum are happy.
The care home is a lovely place to be. The staff are always bright, cheerful and caring. The food is lovely, tea and coffee are always on offer, the communal rooms are air-conditioned, which makes a pleasant environment. My mum is very happy here and is keen to stay past her trial period.
Many thanks, Dennis, for your feedback, which will be shared with the team. Thank you for taking the time to review; it is much appreciated.
The team are very friendly, caring and really ensure that everyone feels welcomed and at home in this brand new care home that is in a great location.
Thank you for your kind words. Our team is working hard to provide the best quality of care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2025Inadequate
- CaringInadequate
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hill Care Home.
There are no upcoming events for West Hill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for West Hill Care Home.
Accreditations
There are no accreditations posted yet for West Hill Care Home.
Meet the Team (1)

Amabele is our Home Manager at West Hill Care Home.
She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.
Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service -more info.