West Hill Care Home

Constance Grove, Dartford DA1 2GA
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9.8 88 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact us to discuss your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • West Hill Care Home Ltd

Person in charge

  • Amabele Cheng (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 17 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (77)

West Hill Care Home Reviews (88)

Total of 88, showing 61-80
9.8

West Hill Care Home has a Review Score of 9.8 (9.800) out of 10, based on 42 reviews in the last 2 years. Over all time West Hill Care Home has 88 reviews.

Overall Experience

  • 80
  • 5
  • 1
  • 1
  • 1

Date Published

88
12
22
42
46

Review from David A (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at West Hill care home for a few weeks before passing away. However during the time that he was there, he was treated with kindness and respect by all the staff. The facilities were first class, it was always spotlessly clean and we were always made to feel welcome whenever we visited.
Deciding on a care home is a very difficult decision for anyone to make, but I would not hesitate in recommending West Hill Care home.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Dear David, thank you so much for your positive comments which will be shared with the whole team. Our hearts and thoughts are with you and your family.

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Review from Christopher S (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was only at West Hill Care Home for a week before sadly passing away. I was very happy with the care he received. Everybody was extremely professional and respectful. I was always completely confident in the nursing team. The attention and advice I received from the management was always sincere,
concise and focused.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words and recognition of the team at West Hill Care Home. We are really sorry for your loss, and we hope we made your dad's time here as comfortable as possible.
It was a privilege to have him as part of our family. Your comments will be passed on to the team.

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Review from B J (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at this home are very professional and carry out a very friendly execution of their duties relating to my mother. My mother suffered a major stroke in July 2021 and relies on the nursing/care staff for all her needs. I can't praise them highly enough and offer them thanks from our family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.

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Review from D S (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very well cared for during his time at West Hill Care Home, his stay was short but during that time the staff could not have been more obliging or hospitable. The facilities, food and social events are first-rate. I could not fault the care my dad received and would recommend this care home
wholeheartedly.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for these kind words. This has been passed on to the team. It is nice to hear back from families about their satisfaction and happiness with the care provided at West Hill Care Home.

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Review from Robert S (Son of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aged mother recently had a fractured hip, and as her mobility is quite impaired, she has required more or less constant attention. All the staff have been superb in attending to her needs. She is still “with it” and is extremely appreciative of the attention she is receiving.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your positive comments, which will be shared with the whole team. It is always good to hear how happy our families are.

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Review from Helen M (Respite Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has Dementia came in to stay for two weeks to give my mother a well earned rest. We were extremely stressed initially about the whole experience but the manager came to visit and went through everything with us - he was very warm, friendly and efficient and put our minds instantly at ease.
During his stay, the staff were all extremely welcoming and friendly and you could see it's a happy place to work and run very efficiently. The whole place was immaculately clean, all my father's clothes were well laundered and he was clean tidy and happy when we picked him up. I would thoroughly recommend West Hill Care Home to anybody and it is most definitely somewhere we will look to in the future. Special mention to the staff member who clearly loves her job and working at West Hill, she kindly showed us round and saw how beautiful and stylish the place really is. The staff member on reception is also extremely friendly and helpful and the carer who looked after dad. Thank you West Hill Care Home!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for such wonderful comments. It's always a pleasure to read positive feedback and is a pleasure to relay back to the team members. Thank you once again.
Regards.

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Review from Mina P (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really caring, clean and well staffed environment for my dad. The staff are all very friendly and helpful in making the stay as comfortable and happy as possible. And family visiting anytime with no restrictions on times has really helped my dad settle.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave us a review. We are pleased to hear the team has helped to ensure your dad feels comfortable and settled at the home. Getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.

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Review from Kate H (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went for respite at the home after falling and breaking his shoulder. He is 94-years-old and I felt very anxious and guilty about sending him there. I can honestly say there was no reason to feel like this. The care he received was excellent and he enjoyed his month's stay. I could visit at
any time and they had some lovely entertainment. When I next go on holiday, I will have no reservation about him going there again. He has even asked if he can go back there when I am on holiday. Lovely place, excellent facilities.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to review our home. I am so pleased to hear that your dad enjoyed the time he spent with us. I will pass on your lovely positive comments to the team.

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Review from Gordon I (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a massive change for my 92-year-old father to leave his home where he had lived for the past 49 years, and for the past 12 years looking after himself.
He took the decision to move into West Hill Residential Care Home at the beginning of March 2022 and since then, the level of care, friendliness
and professionalism the care team has extended to him, and to us, has been exemplary.
The care home itself is of a very high standard and absolutely nothing is too much trouble for the staff.
The 4 week respite trial period that is offered by the care home is a fantastic idea as it allowed my father to try it out first, knowing that he could leave if he didn't like it.
I would fully recommend West Hill Care Home to anyone reading this review and can assure you that the level of care is first class.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind review, the whole team prides itself on the quality of care they provide to those who live with us and their loved ones. It is always rewarding for the team to receive such positive feedback. Thank you again for taking the time to share your experience.

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Review from J G (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here for three weeks of respite care this year in late July and early August. After a few days, she actually asked to go back. Mum is very happy with her care and her new friends around her.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words and review. I shall pass your comments on to our staff.

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Review from J W (Grandson of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really helpful and caring staff. Residents praised them for what they do. The facilities look like they’ve been completed to a good standard and the attention given from the staff to the residents is fantastic.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your very kind words about West Hill Care Home. We are delighted to have your grandmother in our home. We shall share your lovely comments with all the team who are looking after her.

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Review from Harp D (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Hill has been amazing in taking care of my mother who needs extra daily care and assistance. She is well looked after and very happy. As great as the facilities are, it is the staff that really make the difference, I cannot recommend it highly enough. Thank you all so much!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your fantastic review of West Hill Care Home. It is a beautiful home, and we are so delighted that your mum has settled in so well with us. We shall ensure she stays happy and safe in our care. We shall share your wonderful words with the team who are looking after her.

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Review from Joshua V (Grandson of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive and caring staff, making my Grandad feel right at ‘home’. Even as visitors you’re made to feel welcome, and we always get offered food and drink. Happy to recommend to anyone, thank you for making him feel comfortable.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you so much for your review. We are delighted with your feedback and will ensure these comments are passed on to the whole team. Thank you.

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Review from Barry J (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was transferred from hospital to West Hill Care Home in September 2021 following a severe stroke.
As a family, we were initially apprehensive about her going into a care home but after our first visit, our fears were allayed.
All of the staff, no matter what their role, have shown genuine
compassion for both Mum and the family and treats Mum with the utmost respect and tenderness whilst maintaining her dignity as she is completely dependent for all her care and nursing needs.
The facilities are always immaculately presented and Mum's room and bedding are always spotless and Mum is kept in clean and appropriate clothing at all times.
We are always made very welcome and our interactions with all staff have been extremely positive.
We are kept informed of Mum's condition and couldn’t ask for a better environment for her to be cared for in.
Thank you to all, it makes a very difficult situation so much easier to deal with as a family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Hi Barry, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.

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Review from Brenda T (Wife of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent a week of respite in this beautiful, well-run care home. His care was of the very best with friendly and efficient staff and food of the highest standard. My husband said he felt as if he was on holiday in a first-class hotel. My thanks to them all.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely words, Brenda. It was a pleasure to have your husband with us. I hope you will visit again!

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Review from John W (Friend of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend of over 70 years of friendship, after four months at home needing 24-hour care, came in for three weeks respite and decided it would be fair for her family if she, having been so impressed by her care, should return as a permanent resident. As a constant visitor, I am impressed with her
care and all that I see.

Reply from Artur Adamski, Home Manager at West Hill Care Home

John, thank you for taking the time to leave such a lovely review. Many thanks.

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Review from Leonard P (Son-in-law of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to West Hill Care Home from hospital for a CHC assessment. The care home management and staff ensured that her treatment was first class and she was treated with the utmost kindness and respect. During her stay, it was her 99th Birthday and the staff arranged a cake for her and
made it a special occasion for her and a wonderful memory for my wife and I. Sadly she passed away before a decision was made on her ongoing care, which was not the outcome we all wanted, but the knowledge that she was safe and well cared for in her final weeks is a comfort to all her family.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Please accept my sincerest condolences and I am glad we could make the last weeks comfortable for both her and your family. Thank you for leaving a lovely review in these sad times, I will make sure this is passed to the home and staff. Many thanks.

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Review from Jonathan W (Son of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely inside, everywhere. Very friendly and helpful staff. All of them welcomed my mum and us on her first day. Mum loves it, she says it's better than any hotel she has been to. All of that makes the rest of the family very happy. We are glad she is in good hands. Great place to stay and visit.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely words about West Hill Care Home. We really enjoy looking after your mother and we will continue to improve our service.

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Review from Joanne M (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to West Hill Care Home from hospital. She really didn’t want to go into a care home. But after being there a couple of days said she loved it there and didn’t want to go home. My mother also said how everyone is so friendly, kind and helpful and have made her feel so welcomed.


As her

daughter, I can also say how friendly and helpful all the staff are. It’s like Mum is staying in a 5* hotel.
I cannot fault anything!

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for taking the time to leave us a review, the staff and management are very appreciative of your praise.

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Review from Prit M (Daughter-in-law of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father in law came to the home in July for a short stay to try the home. They have loved the care and attention that they are receiving from the great team. Daily activities and the interaction with other residents has put a new spring in their step! The team at West Hill Care Home could
not do more for them and they have felt so welcome they have decided to stay on! We get to see them every day and loved the family barbecue day! It was nice to see them having such fun! The facilities are excellent, including jacuzzi baths it feels more like a luxury hotel. Thank you so much West Hill care home.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your lovely review. It is great to see your family so happy and nice when family members decide to stay on at the home as it hopefully is a reflection of the great care that the team provide.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for West Hill Care Home is calculated as follows: ( (419 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 490 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager

Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service - more info.