






West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.
The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom....
Care Provided by West Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements.
The price(s) shown are provided by the care home. Contact West Hill Care Home for full pricing details and T&Cs.
Contact West Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- West Hill Care Home Ltd
- Private Owned
Person in charge
- Lauren Griffin(Manager)
Local Authority / Social Services
Admission Information
- Ages from 17 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
West Hill Care Home Reviews (96)
West Hill Care Home has a Review Score of 9.9 (9.889) out of 10, based on 31 reviews in the last 2 years.
Over all time West Hill Care Home has 96 reviews.
Lunch seemed quite late at 1 pm and some were still finishing food at 2 pm.
My husband suffered skin damage after being in the home's care for five days, the severity of which was not communicated to friends who were visiting or to family, hence we're pushing for him to be sat out of bed as would be normal for him.
When taking him home, items of his clothing could not be located despite much searching by staff/home manager.
Thank you for your feedback, and for meeting with us to discuss your experience at West Hill Care Home. We take all feedback very seriously, as we aim to provide an outstanding quality of care for our service users and to improve our service wherever possible. We do serve lunch at 1 pm, and for...
My mother spent her final year at this care home. All the staff made her final year comfortable and happy. They are attentive all tried to make my mum's stay happy. The home is clean modern and homely. I would personally like to thank all the staff from the receptionist, to the kitchen staff, to the cleaners, the entertainment staff and all the care staff and the management team for allowing me to relax knowing she was being well looked after. Thanks
Thank you for your lovely review, which I will share with everyone in the West Hill team.
Thank you to all at West Hill.
Thank you for your feedback Christine, and I will let the team know your kind comments. It was a pleasure to look after your mum for her convalescence.
The tour of the facility and all the upfront information we received was excellent and gave us comfort that we were choosing the right respite home for a patient sadly struggling with dementia.
He settled in very well into a very new and well-decorated dedicated bedroom and the common areas were also comfortable with new furniture and nice decor where the daily activities took place.
Food was great and the staff were very welcoming to visitors.
We would have no hesitation in recommending West Hill Care Home.
Thank you for your comments Gary. It was our privilege to care for your stepfather and provide a respite break for your mother. I will share your kind feedback with the team.
After many tears our lovely dad came to live in this special care home in the summer of 2022, as a family we were very reluctant and scared, we didn't think he would settle and he would be very confused due to his severe dementia, we couldn't have been more wrong, he settled immediately, not only is West Hill a home from home, its the staff that make this place outstanding. From the ladies who clean, the kitchen staff, that cooks such delicious food, the entertaining ladies (who have held my hand and stayed with me when I was having a moment) the ladies on reception that always greet me with a smile, the maintenance man that always stops to say hello, to the staff that take care of our dad daily, we now know that coming to West Hill was the best thing for dad, its a place like nothing I have seen before. I can't thank the staff enough for everything they do. Not only for dad but also for us, we are made to feel safe.
Thank you so much for your positive comments, which will be shared with the whole team. It is a privilege to care for your Dad at West Hill.
My mother has seemed to be much happier in the care home than she was at home.
Thank you so much for your positive comments, which will be shared with the whole team. It is always good to hear how happy our residents are.
Lovely to see so many different functions carried out games, bowling, karaoke, sing songs just to name a few.
Thank you for your kind feedback, which we will share with the team.
My uncle originally came in for respite care after his mobility took a decline and he was struggling to live independently in Beckenham. We were extremely anxious about the entire process but once through the doors, we knew he was in the best hands and were overjoyed when he wanted to stay as a full-time resident. The staff couldn't have been more accommodating, allowing him to do as much or as little as he wanted, he was assisted with washing when needed, had his hair cut and on his 90th birthday he had banners on his door, a card, present and a birthday cake at tea time. Little touches like this meant so much. Plus we were able to visit every day, with no time constraints so work was never an issue. Sadly his time was cut short in the home after his health declined and he never made it back again from hospital, something we as a family were devastated about. He was very happy in your care and we will always be eternally grateful to you for looking after him.
Thank you so much for your positive comments, which will be shared with the whole team.
Mum is in this lovely, caring care home for respite with a view to a permanent stay. She has been there for nearly two weeks and has already made friends. The staff cannot do enough for Mum and they are caring, friendly and kind. It is like a home from home. The home itself has been furnished to a high-end, modern finish, a bit like a hotel. I would definitely recommend this home for your loved one. Thanks everyone at West Hill Care Home!
Thank you for your kind words which we will share with the team. Since writing your comments, your mum has decided top make West Hill her new home and we are delighted that we can continue to look after her.
My father was only at West Hill care home for a few weeks before passing away. However during the time that he was there, he was treated with kindness and respect by all the staff. The facilities were first class, it was always spotlessly clean and we were always made to feel welcome whenever we visited. Deciding on a care home is a very difficult decision for anyone to make, but I would not hesitate in recommending West Hill Care home.
Dear David, thank you so much for your positive comments which will be shared with the whole team. Our hearts and thoughts are with you and your family.
My dad was only at West Hill Care Home for a week before sadly passing away. I was very happy with the care he received. Everybody was extremely professional and respectful. I was always completely confident in the nursing team. The attention and advice I received from the management was always sincere, concise and focused.
It was a privilege to have him as part of our family. Your comments will be passed on to the team.
The care staff at this home are very professional and carry out a very friendly execution of their duties relating to my mother. My mother suffered a major stroke in July 2021 and relies on the nursing/care staff for all her needs. I can't praise them highly enough and offer them thanks from our family.
Thank you so much for your comments. I will pass these over to the team. It's always nice to receive positive feedback, thank you for your support.
My dad was very well cared for during his time at West Hill Care Home, his stay was short but during that time the staff could not have been more obliging or hospitable. The facilities, food and social events are first-rate. I could not fault the care my dad received and would recommend this care home wholeheartedly.
Thank you for these kind words. This has been passed on to the team. It is nice to hear back from families about their satisfaction and happiness with the care provided at West Hill Care Home.
My aged mother recently had a fractured hip, and as her mobility is quite impaired, she has required more or less constant attention. All the staff have been superb in attending to her needs. She is still “with it” and is extremely appreciative of the attention she is receiving.
Thank you so much for your positive comments, which will be shared with the whole team. It is always good to hear how happy our families are.
My father who has Dementia came in to stay for two weeks to give my mother a well earned rest. We were extremely stressed initially about the whole experience but the manager came to visit and went through everything with us - he was very warm, friendly and efficient and put our minds instantly at ease. During his stay, the staff were all extremely welcoming and friendly and you could see it's a happy place to work and run very efficiently. The whole place was immaculately clean, all my father's clothes were well laundered and he was clean tidy and happy when we picked him up. I would thoroughly recommend West Hill Care Home to anybody and it is most definitely somewhere we will look to in the future. Special mention to the staff member who clearly loves her job and working at West Hill, she kindly showed us round and saw how beautiful and stylish the place really is. The staff member on reception is also extremely friendly and helpful and the carer who looked after dad. Thank you West Hill Care Home!
Regards.
A really caring, clean and well staffed environment for my dad. The staff are all very friendly and helpful in making the stay as comfortable and happy as possible. And family visiting anytime with no restrictions on times has really helped my dad settle.
Thank you for taking the time to leave us a review. We are pleased to hear the team has helped to ensure your dad feels comfortable and settled at the home. Getting to know the residents is so important to us so we can deliver person-centred care for all our residents and their families. Your feedback will be passed on to the team and thank you again for the review.
My father went for respite at the home after falling and breaking his shoulder. He is 94-years-old and I felt very anxious and guilty about sending him there. I can honestly say there was no reason to feel like this. The care he received was excellent and he enjoyed his month's stay. I could visit at any time and they had some lovely entertainment. When I next go on holiday, I will have no reservation about him going there again. He has even asked if he can go back there when I am on holiday. Lovely place, excellent facilities.
Thank you for taking the time to review our home. I am so pleased to hear that your dad enjoyed the time he spent with us. I will pass on your lovely positive comments to the team.
He took the decision to move into West Hill Residential Care Home at the beginning of March 2022 and since then, the level of care, friendliness and professionalism the care team has extended to him, and to us, has been exemplary.
The care home itself is of a very high standard and absolutely nothing is too much trouble for the staff.
The 4 week respite trial period that is offered by the care home is a fantastic idea as it allowed my father to try it out first, knowing that he could leave if he didn't like it.
I would fully recommend West Hill Care Home to anyone reading this review and can assure you that the level of care is first class.
Thank you for your kind review, the whole team prides itself on the quality of care they provide to those who live with us and their loved ones. It is always rewarding for the team to receive such positive feedback. Thank you again for taking the time to share your experience.
Mum came here for three weeks of respite care this year in late July and early August. After a few days, she actually asked to go back. Mum is very happy with her care and her new friends around her.
Thank you for your kind words and review. I shall pass your comments on to our staff.
Really helpful and caring staff. Residents praised them for what they do. The facilities look like they’ve been completed to a good standard and the attention given from the staff to the residents is fantastic.
Thank you for your very kind words about West Hill Care Home. We are delighted to have your grandmother in our home. We shall share your lovely comments with all the team who are looking after her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2025Inadequate
- CaringInadequate
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hill Care Home.
There are no upcoming events for West Hill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for West Hill Care Home.
Accreditations
There are no accreditations posted yet for West Hill Care Home.
Meet the Team (1)

Amabele is our Home Manager at West Hill Care Home.
She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.
Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.
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