






West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.
The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom....
Care Provided by West Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements.
The price(s) shown are provided by the care home. Contact West Hill Care Home for full pricing details and T&Cs.
Contact West Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- West Hill Care Home Ltd
- Private Owned
Person in charge
- Lauren Griffin(Manager)
Local Authority / Social Services
Admission Information
- Ages from 17 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
West Hill Care Home Reviews (96)
West Hill Care Home has a Review Score of 9.9 (9.889) out of 10, based on 31 reviews in the last 2 years.
Over all time West Hill Care Home has 96 reviews.
The staff are always friendly, caring and helpful. The staff are also informative.
West Hill is clean and tidy and very well run and organised.
The menu is varied and healthy.
The staff are also good at communicating any issues and they are always dealt with efficiently and effectively.
Thank you for your kind words. It is great to get feedback that families can see, as it helps when making the difficult choice of moving loved ones to a care home.We will of course share your words with the team.
From the initial home assessment and transition everything has been made as stress free and caring for Mum's comfort. Her room is large, light, clean and homely. The communal rooms are welcoming and comfortable. All the staff are focused on providing an excellent level of care. Mum enjoys her meals and the entertainment staff keep residents happy and as busy as they wish. The staff manage all Mum's medications and the GP visits inhouse which is a huge relief and help. As a family we couldn't be happier with West Hill Care Home and it gives us the peace of mind much needed for Mums wellbeing.
Thank you for your kind words, which as always we will share with the team. It is a privilege to be able to look after your mother.
West Hill Care Home is clean, well-managed and able to talk sensibly about the care they can provide. The rooms do not feel cramped and there are many communal areas, all well-kept and appointed. This is the best in my five care home experience.
Thank you for your kind words which we will share with the team. It is always helpful for other families when making a choice of putting their loved ones into a home to be able to share the views of current service users.
There was not much interaction with care staff generally, but there were a handful of excellent and friendly staff (I gather we cannot name them - which is a shame). Staffing was sometimes an issue and training needs identified. On the positive side, Mum did love the entertainment, and the events team were really good.
NB If at any time you are awarded Funded Nursing Care, this does not get deducted from the quoted fees. This was not made clear to us when we signed the contract. This essentially meant that the home received an additional £235 pw for the same level of care. We felt that this should have been explained to us up front so that we understood the true fees.
We are sorry we did not meet your expectations, however we do have to respect the wishes of the residents above those of the family and despite our best efforts on this occasion we were not able to agree and you chose to move your mother despite her being happy at the home. With regard to fees our...
West Hill has exceeded our expectations. Mum is happy and comfortable, in a safe caring environment. All the staff are extremely professional and go the extra mile. The building and rooms are modern, spacious and exceptionally clean. The management team have been extremely helpful and supportive to the needs of our mum and her family. A special mention to the activities team, they are just great.
Thank you for your kind comments which we will share with the team. We do always try and make a real difference to lives of our residents who we are privileged to be able to look after.
My husband was treated very well by each and every one.
Thank you for your kind comments which we will share with the team.
On the occasions I was fortunate enough to visit my grandmother at West Hill, I was consistently impressed by the level of care and attention provided. The staff were not only attentive and kind but also incredibly generous, often offering us tea during our visits. Their genuine care for the residents was clear, as they seemed to have meaningful, personal relationships with my grandmother, treating her with warmth and familiarity. Their respect and dignified approach extended to us as well, ensuring we felt welcome. The home itself was clean, spacious, and well-maintained, with several comfortable rooms where residents could relax, eat, or socialise. Everything was thoughtfully organised, creating an environment where both residents and visitors could feel at ease. Every staff member we met was dedicated and compassionate. The other residents were lovely too, adding to the positive atmosphere. I recommend West Hill for its uniquely sensitive and caring environment.
Thank you for your kind words which we will share with team.
I was very impressed with the staff at West Hill Care Home. They came across as superbly kind and compassionate. Many of them had very personal relationships with my Grandmother which was very touching to see.
Thank you for your kind words - we do try and make a real difference to our residents who we are privileged to be able to look after. Your comments will be shared with the team.
The management, in particular, have shown a genuine duty of care toward my nan. After seeing how well she's settled, we've arranged for her to stay there full-time, and we couldn't be happier. West Hill is more than just a care home - it's a place where the staff truly make a difference. I can't recommend it highly enough.
Thank you so much for your kind words. The team at West Hill Care Home is thrilled. We love to hear from our resident's families as looking after our residents and ensuring they are happy and safe is what we always aim to do.
From the moment we arrived, we were impressed by how spacious, modern, and clean the home was - honestly felt more like a hotel. The reception staff were incredibly welcoming, and the personalised care continued as we moved upstairs to her room, which was spacious with a private bathroom and a TV on the wall.
The care she has received has been exceptional, and I cannot speak highly enough of the team at West Hill. The carers and entertainment staff go above and beyond, treating each resident as a unique individual. It's heartwarming to see the attention and kindness they show to everyone.
It was very kind of you to take the time to give your thoughts on our care home. Everyone is really grateful.
My father was admitted to your care home after being discharged from hospital after having a stroke. After ten minutes I knew this was going to be the place I wanted my dad to have as his home in his last sad months. I have never ever experienced so much professionalism mixed with so much love and devotion that was given to my dad. The one thing that did get me was my mum, my sister and myself were all given exactly the same amount of this as my dad was. To say it made us somewhat emotional is an understatement. Not once did I ever have a doubt that my dad wasn't being cared for so professionally. The home and every single one of the staff will always have a special place in my heart. Thank you all so very very much.
Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the moments your father spent with us at West Hill Care Home as happy and peaceful as possible. Our team will be touched to hear your lovely comments.
My mother is currently a resident at West Hill Care Home. The facilities are excellent, the staff are polite, friendly and professional and any little issues are dealt with quickly and efficiently. As a family we are very pleased that we were able to get our loved one into such a good establishment.
Thank you for your kind words, which we will share with the team.
The care team are attentive and nothing is ever too much for them.
Thank you so much for your feedback. We appreciate hearing from friends and family of residents and we'll be sharing your lovely comments with our team.
This review is of my experience of visiting my sister-in-law. My experience of visiting West Hill Care Home over the last year has formed the basis of this review. The staff have all been a joy to be with, so polite, helpful and caring showing interest in my husband and my own well-being.
Thank you for your kind words which we will share with the team. We do understand it is a difficult situation for families to have to deal with and we try to ensure they are fully aware of their loved one's activities and that the care team and management are always available for any concerns.
Our mother has been at the home since it opened. It was a very difficult decision but we needn't have been concerned as the staff are so attentive and caring towards her. Despite the language barrier and dementia, the staff still manages to communicate well and ease her anxiety and confusion. It is very reassuring to know that she is in a safe, clean and happy environment where she is treated with respect and dignity. The building is new and modern, with a beautiful outdoor garden. The central location and parking facilities help to make visitation easy too. I can highly recommend this care home and thank the staff for looking after my mother so well.
Thank you for your kind words which we will share with the team. We do try as much as possible to have staff who can communicate in the resident's dialect as it helps reduce frustration, especially when a resident has dementia.
From the outset with our initial emergency need for respite care for my mother, the management was very supportive and versatile in helping us to secure care with little notice. The managers and staff were very welcoming to Mum and she appreciated that. Staff were attentive and kind to her throughout her time at West Hill and she seemed to respond particularly well to one, who was very encouraging and engaging with her and I think he made her time there much better. Although, as it turned out, these were the last weeks of her life, the care she received couldn't have been better.
Thank you so much for taking the time to share your kind words. The team really do appreciate your feedback.
The staff always show care and kindness which Mum relays to me whenever I visit. Additionally, she makes a point of saying that this is her forever home which is reassuring considering her age.
Keep up the good work.
Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback, as they work hard to deliver high standards of quality care from the heart at all times, thank you.
Our 92-year-old mother has been at West Hill for 15 months now, my sisters and I are very happy with her care, friendly and professional staff, and her en-suite accommodation and meals are top quality. We would recommend West Hill to anyone looking for the best care for their loved ones.
Thank you for taking the time to leave your review. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team.
Most importantly my mother is comfortable and safe in her large room and is well looked after by an incredibly dedicated team. The room is spotless as is the home. She had been comparatively challenging and reluctant to participate in life with others. However, since arriving she has been actively encouraged by the excellent staff to join in activities, visits to the patio and meal times.
I could not be happier with the care my mother receives and I am delighted that I chose West Hill!
Thank you for taking the time to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your mum. I will personally ensure that all the team are aware of your comments and feedback. Kind regards.
More importantly than the excellent accommodation, facilities and activities provided, Mum could not have had better care. Every member of staff with whom we came into contact, including management and those usually behind the scenes, was kind and caring, several giving way more than could reasonably be expected. We always felt confident that Mum was respected, she was safe and her needs were met. Mum referred to everybody there, residents and staff alike, as her second family.
We are extremely grateful for everything, including the enormous help and support given to me at an extremely difficult time leading up to and after her death.
I am very happy to recommend West Hill Care Home.
Thank you for these kind words. It was a pleasure to have your mum with us. I wish you all the best.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2025Inadequate
- CaringInadequate
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hill Care Home.
There are no upcoming events for West Hill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for West Hill Care Home.
Accreditations
There are no accreditations posted yet for West Hill Care Home.
Meet the Team (1)

Amabele is our Home Manager at West Hill Care Home.
She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.
Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.
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