






West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.
The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom....
Care Provided by West Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements.
The price(s) shown are provided by the care home. Contact West Hill Care Home for full pricing details and T&Cs.
Contact West Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- West Hill Care Home Ltd
- Private Owned
Person in charge
- Lauren Griffin(Manager)
Local Authority / Social Services
Admission Information
- Ages from 17 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
West Hill Care Home Reviews (96)
West Hill Care Home has a Review Score of 9.9 (9.889) out of 10, based on 31 reviews in the last 2 years.
Over all time West Hill Care Home has 96 reviews.
My mum joined the care home in January. It has been a difficult period of adjustment for her, due to her dementia and losing my father and brother recently. The regular staff have been very kind and gone out of their way to engage with her and encourage her to join in activities. Relatives came to visit and the staff organised a lovely lunch of sandwiches and cakes, plus tea served in a proper teapot and bone china cups. The food and presentation was excellent. My only gripe is with the agency staff who can be cold and unsmiling. However, the regular staff are wonderful.
Thank you for taking the time to give us your feedback, which we will share with the team. We do our utmost to minimise the use of agency, however, sometimes staff call in not feeling well or with personal issues. Where we have to, we do try and get regular agency staff. I am glad you are happy with the care we are providing as we do try and make everyone as happy as possible.
This was my first experience of visiting West Hill Care Home. It was very positive, despite being sobering as this was to visit the first of any of my friends who have had to move into a care home. Everyone was very friendly and helpful. The place inside is beautifully decorated and very clean. I didn’t see the outdoor facilities but gather from another friend there is a small courtyard with seating.
Many thanks for taking the time to leave us a review. Your positive feedback will be shared with the staff team.
I would like to thank all the staff of West Hill Care Home for all the help and support that has been given to me in regard to a very difficult time of my father-in-law needing to be looked after for his health and safety. They have shown compassion empathy and understanding of the situation I am in. They have provided me with information and help regarding his care I couldn’t have managed without them being there with total understanding. The home is beautifully designed, housekeeping is of a very high standard and the staff are always welcoming so many activities for the residents every day and the food is of high quality. I'm so happy I chose this home, I would recommend this home to anyone who is in a situation with their loved ones. Very professional and provide a safe and natural home for all the residents I can’t thank them enough.
Thank you so much for taking the time to write this wonderful review. It is so lovely to hear that your father-in-law is comfortable at West Hill Care Home. I will pass your kind words on to our staff as I'm sure they will be happy to read your review. Kind regards.
We went to have a look around before she went in and found a very modern, clean home with welcoming staff and this has stayed this way.
If you have any problems they do try to sort them out straight away
Having a parent having to leave their home to go into care can be a worrying time but at West Hill, they make it as easy as they can.
Thank you for taking the time to leave us a review, your positive comments are greatly received by all of us. Many thanks.
They are always on hand to ask questions.
Parking is very easy.
They can have their hair and feet done.
Lots of activities every day.
Thank you for your kind words which we will share with the team. It is a pleasure to be able to look after you mother.
It was great for us to know all of Mum's medicine needs were managed and provided to her as prescribed, along with regular weekly Doctor's visit.
Mum has enjoyed making friends, as well as the activities that are laid out in the mornings and afternoons, especially looking forward to lunch times where she enjoys the good quality food along with her friends.
Thank you for your kind words which we will share with the team. We are pleased that Mum has made enough of a recovery to be able to go back to her own home. I know she made some great friends at the West Hill who will miss her, so it would be lovely to see her for lunch, fish and chips on Fridays was always a favourite.
From the moment Mum arrived, care staff were on the back foot and seemed unready to settle Mum in. Mum was confused and after 4 hours had not yet been shown how to call for assistance from her room. Over the next few days, there were many safety and welfare concerns which were communicated to the management at the home and we did not feel were adequately addressed and so after a fortnight, we moved Mum to a new home.
The Care Home Manager changed during the fortnight of Mum's stay. It has taken 4 months to recover from the trauma of this experience and write a review. I hope that others have a more positive experience.
In this case, it is often difficult to manage a family's expectations where the resident has the ability to make their own choices and decisions which we treat with respect and...
Regretfully, I had to accept I was no longer able to manage my husband's dementia. At a distressing time, we were fortunate to be welcomed with understanding and compassion at West Hill Care Home. The staff are always pleasant friendly and welcoming. I feel relieved my husband has so much freedom as his dementia allows. I would find it helpful and reassuring if the reception provision was manned at weekends (but I believe this is being looked into)
Thank you for your kind words which we will share with the team. We value feedback and we will have weekend cover on reception from from the end of November.
The care at West Hill Care Home is very good. Dedicated service, good ratio of resident/staff members. Good location and lovely facilities. Everything is clean and modern. Would certainly recommend it.
Thank you for your kind words which we will share with the team.
Building: spacious, well laid out and secure.
Cleanliness: very good.
General 'mood': very calm and good-natured; attentive staff helping residents as much as possible.
Thank you for your comments. Your feedback is very important to us and for families thinking about moving their loved ones to a care home.
Very pleased with the care and attention my relative has had. All the staff are very kind, caring and helpful and management are very hands-on and approachable. Everything is clean and well-maintained. Excellent range of entertainment and activities. Lovely, sheltered garden. Rooms are spacious and well-furnished. The choice and standard of food is very good. No complaints from my dad!
Thank you for your kind words which we will share with the team. We are happy that your father has settled in well.
Lovely friendly staff from reception to cleaners who always go that extra mile to look after the residents. We couldn’t be happier with how our relatives have settled and the standard of care they receive. The dementia floor is always welcoming and the resident's needs are always catered for, West Hill really is exceptional.
Thank you - we really appreciate your kind comments. I will be sure to let our team know of your feedback.
How lucky we have been that our daughter has settled in West Hill Care Home Dartford. It is in a great place, after some of the horror stories we have heard, this residence is excellent.
Thank you for your kind comments, which I will share with our team. It is our privilege to look after your relative, and we hope that she continues to be happy with us.
Excellent care home in all aspects. Absolutely great care home. The staff are so nice and so helpful. The home is spotless and clean. Great selection of food. Great location, so close to the local train station and bus route.
Thank you for your kind comments, which I will be sure to share with our team.
My mother has been a resident for about six months. She has dementia and is very well cared for. The staff are always friendly. There is always something organised for the residents and they seem to enjoy themselves. The home is very comfortable and very clean. My mother has 24hr care.
Thank you for taking the time to send us a review. I will share your feedback with our team.
My mother has been in the care home for nearly a year. She is pleased with the care she receives. The staff are very friendly and approachable. There are many activities on offer and my mother enjoys the bingo mornings. The meals on offer are of a high standard and variety. My mother is pleased with her room and the facilities it offers. The staff are very informative in the event of any changes or accidents that happen. The one negative point that my mother has mentioned to me is that sometimes there appears to be a shortage of staff. Overall I am pleased with the level of care my mother is receiving at West Hill Care Home.
Thank you for taking the time to send us feedback about the service at West Hill Care Home. I am sorry that there appears to be a shortage of staff at times, as we endeavour to provide enhanced staffing levels across our service. I will pass on your comments to our team who are always happy to hear from relatives and friends.
A friend recently became a resident of West Hill. At first, it was very scary as everything in her life had changed. After two weeks of care, patience and understanding from the staff she seems more settled and beginning to join in activities.
Thank you so much for your wonderful feedback. It is a pleasure to look after your friend and to support her to settle into West Hill Care Home.
These people really go above and beyond to look after my sister, I cannot recommend them enough. The care is 5 star, the members of staff are friendly, they really care. My sister is well and truly looked after, I cannot say enough how much care my sister receives.
Thank you for taking the time to send us your feedback. It is wonderful to hear that you are happy with your sister's care and it is a pleasure to look after her. The team are always pleased to know about the views of family members and I will pass your comments on to them.
My father-in-law was transferred from hospital in early March. We had been to visit the home and found the atmosphere very friendly, calm and caring. He is unfortunately not able to get out of bed so is cared for in his room. Being turned every 2 hours to relieve the pressure on his sores, which he had on entering West Hill Care Home. The staff are excellent and always say hello when passing.
Thank you for taking the time to send us a review - the team sincerely appreciate all feedback we receive.
It has a safe and secure signing in and out procedure. The reception and care team are always professional, courteous and welcoming which helps create a warm, friendly and caring atmosphere.
The rooms are always clean and the meals look appetising.
I would recommend the home.
Thank you for your kind comments and I am pleased that you feel a warm welcome when visiting. I will pass on your feedback to the teams.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2025Inadequate
- CaringInadequate
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hill Care Home.
There are no upcoming events for West Hill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for West Hill Care Home.
Accreditations
There are no accreditations posted yet for West Hill Care Home.
Meet the Team (1)

Amabele is our Home Manager at West Hill Care Home.
She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.
Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.
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