West Hill Care Home

Constance Grove, Dartford DA1 2GA
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9.8 91 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.
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Care Provided by West Hill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact us to discuss your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • West Hill Care Home Ltd

Person in Charge

  • Amabele Cheng (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 17 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (77)

West Hill Care Home Reviews (91)

9.8

West Hill Care Home has a Review Score of 9.8 (9.795) out of 10, based on 43 reviews in the last 2 years.
Over all time West Hill Care Home has 91 reviews.

Overall Experience
  • 82
  • 6
  • 1
  • 1
  • 1
Date Published
  • 91
  • 14
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  • 43
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Reviewer Connection to West Hill Care Home
  • 30
  • 25
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 41-60
Review from Paul B (Son of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been really well looked after by all the staff at West Hill Care home. Being discharged from hospital Mum was frail from her illness and prolonged hospital stay, and with their help and assistance she has returned to good health along with growing confidence and now looking forward to returning
home with a support plan in place.
It was great for us to know all of Mum's medicine needs were managed and provided to her as prescribed, along with regular weekly Doctor's visit.
Mum has enjoyed making friends, as well as the activities that are laid out in the mornings and afternoons, especially looking forward to lunch times where she enjoys the good quality food along with her friends.
Reply from Artur Adamski, Home Manager at West Hill Care Home
Thank you for your kind words which we will share with the team. We are pleased that Mum has made enough of a recovery to be able to go back to her own home. I know she made some great friends at the…read more
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Review from S W (Daughter of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother arrived at West Hill Care Home in mid-August for 4 weeks of respite care (pending either a move to be nearer me or conversion to permanent stay at West Hill, subject to Mum's happiness). When we visited everything seemed fine and we were promised the sort of personal care which we hoped to
find for Mum. The reality was very disappointing.
From the moment Mum arrived, care staff were on the back foot and seemed unready to settle Mum in. Mum was confused and after 4 hours had not yet been shown how to call for assistance from her room. Over the next few days, there were many safety and welfare concerns which were communicated to the management at the home and we did not feel were adequately addressed and so after a fortnight, we moved Mum to a new home.
The Care Home Manager changed during the fortnight of Mum's stay. It has taken 4 months to recover from the trauma of this experience and write a review. I hope that others have a more positive experience.
Reply from Artur Adamski, Home Manager at West Hill Care Home
We are obviously disappointed that you have had a negative experience. We always take all feedback very seriously.
In this case, it is often difficult to manage a family's expectations where the…read more
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Review from J P (Wife of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regretfully, I had to accept I was no longer able to manage my husband's dementia. At a distressing time, we were fortunate to be welcomed with understanding and compassion at West Hill Care Home. The staff are always pleasant friendly and welcoming. I feel relieved my husband has so much freedom as
his dementia allows. I would find it helpful and reassuring if the reception provision was manned at weekends (but I believe this is being looked into)
Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home
Thank you for your kind words which we will share with the team. We value feedback and we will have weekend cover on reception from from the end of November.
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Review from A S (Son of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at West Hill Care Home is very good. Dedicated service, good ratio of resident/staff members. Good location and lovely facilities. Everything is clean and modern. Would certainly recommend it.
Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home
Thank you for your kind words which we will share with the team.
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Review from Sean D (Brother of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff: helpful and welcoming; offered us refreshments.
Building: spacious, well laid out and secure.
Cleanliness: very good.
General 'mood': very calm and good-natured; attentive staff helping residents as much as possible.
Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home
Thank you for your comments. Your feedback is very important to us and for families thinking about moving their loved ones to a care home.
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Review from B D (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care and attention my relative has had. All the staff are very kind, caring and helpful and management are very hands-on and approachable. Everything is clean and well-maintained. Excellent range of entertainment and activities. Lovely, sheltered garden. Rooms are spacious and
well-furnished. The choice and standard of food is very good. No complaints from my dad!
Reply from Lucy Hyde-Pawley, Home Manager at West Hill Care Home
Thank you for your kind words which we will share with the team. We are happy that your father has settled in well.
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Review from D H (Relative of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff from reception to cleaners who always go that extra mile to look after the residents. We couldn’t be happier with how our relatives have settled and the standard of care they receive. The dementia floor is always welcoming and the resident's needs are always catered for, West Hill
really is exceptional.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you - we really appreciate your kind comments. I will be sure to let our team know of your feedback.
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Review from S D (Mother of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How lucky we have been that our daughter has settled in West Hill Care Home Dartford. It is in a great place, after some of the horror stories we have heard, this residence is excellent.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your kind comments, which I will share with our team. It is our privilege to look after your relative, and we hope that she continues to be happy with us.
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Review from L O (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home in all aspects. Absolutely great care home. The staff are so nice and so helpful. The home is spotless and clean. Great selection of food. Great location, so close to the local train station and bus route.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your kind comments, which I will be sure to share with our team.
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Review from Lynda B (Daughter of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for about six months. She has dementia and is very well cared for. The staff are always friendly. There is always something organised for the residents and they seem to enjoy themselves. The home is very comfortable and very clean. My mother has 24hr care.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for taking the time to send us a review. I will share your feedback with our team.
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Review from S A (Son of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in the care home for nearly a year. She is pleased with the care she receives. The staff are very friendly and approachable. There are many activities on offer and my mother enjoys the bingo mornings. The meals on offer are of a high standard and variety. My mother is pleased with
her room and the facilities it offers. The staff are very informative in the event of any changes or accidents that happen. The one negative point that my mother has mentioned to me is that sometimes there appears to be a shortage of staff. Overall I am pleased with the level of care my mother is receiving at West Hill Care Home.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for taking the time to send us feedback about the service at West Hill Care Home. I am sorry that there appears to be a shortage of staff at times, as we endeavour to provide enhanced…read more
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Review from Shirley M (Friend of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend recently became a resident of West Hill. At first, it was very scary as everything in her life had changed. After two weeks of care, patience and understanding from the staff she seems more settled and beginning to join in activities.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you so much for your wonderful feedback. It is a pleasure to look after your friend and to support her to settle into West Hill Care Home.
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Review from Stephen s (Brother of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
These people really go above and beyond to look after my sister, I cannot recommend them enough. The care is 5 star, the members of staff are friendly, they really care. My sister is well and truly looked after, I cannot say enough how much care my sister receives.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for taking the time to send us your feedback. It is wonderful to hear that you are happy with your sister's care and it is a pleasure to look after her. The team are always pleased to know…read more
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Review from Jill H (Daughter-in-law of Resident) published on 8 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was transferred from hospital in early March. We had been to visit the home and found the atmosphere very friendly, calm and caring. He is unfortunately not able to get out of bed so is cared for in his room. Being turned every 2 hours to relieve the pressure on his sores, which he
had on entering West Hill Care Home. The staff are excellent and always say hello when passing.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for taking the time to send us a review - the team sincerely appreciate all feedback we receive.
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Review from Kathryn S (Daughter of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Hill Care Home is a new purpose built care home with easy access with ample free parking.
It has a safe and secure signing in and out procedure. The reception and care team are always professional, courteous and welcoming which helps create a warm, friendly and caring atmosphere.
The rooms
are always clean and the meals look appetising.
I would recommend the home.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your kind comments and I am pleased that you feel a warm welcome when visiting. I will pass on your feedback to the teams.
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Review from Lynn B (Wife of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
On looking around the home and talking with the manager about my husband and then when bringing my husband in for two weeks respite, staff seemed very friendly and the environment was clean and bright. A coffee morning was going on when we arrived which we were invited to participate in, which we did,
my husband seemed to enjoy his cup of tea and cake. I was informed about upcoming activities which were being held in the home and said which ones I felt my husband might enjoy. I left feeling that my husband was in safe hands while I went away and that his needs would be met.
Lunch seemed quite late at 1 pm and some were still finishing food at 2 pm.
My husband suffered skin damage after being in the home's care for five days, the severity of which was not communicated to friends who were visiting or to family, hence we're pushing for him to be sat out of bed as would be normal for him.
When taking him home, items of his clothing could not be located despite much searching by staff/home manager.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your feedback, and for meeting with us to discuss your experience at West Hill Care Home. We take all feedback very seriously, as we aim to provide an outstanding quality of care for our…read more
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Review from D B (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her final year at this care home. All the staff made her final year comfortable and happy. They are attentive all tried to make my mum's stay happy. The home is clean modern and homely. I would personally like to thank all the staff from the receptionist, to the kitchen staff, to the
cleaners, the entertainment staff and all the care staff and the management team for allowing me to relax knowing she was being well looked after. Thanks
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your lovely review, which I will share with everyone in the West Hill team.
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Review from Christine B (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at West Hill Care Home after leaving hospital following a hip operation. She improved so much during her 3 week recovery there. The staff helped her to walk again and to get washed and dressed each day and she enjoyed sitting with the other residents.
Thank you to all at West Hill.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your feedback Christine, and I will let the team know your kind comments. It was a pleasure to look after your mum for her convalescence.
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Review from Gary T (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked my Step Father in for a month's respite in Dec 2022 to give my mother a break and were very impressed by every aspect of the month's stay.
The tour of the facility and all the upfront information we received was excellent and gave us comfort that we were choosing the right respite home for
a patient sadly struggling with dementia.
He settled in very well into a very new and well-decorated dedicated bedroom and the common areas were also comfortable with new furniture and nice decor where the daily activities took place.
Food was great and the staff were very welcoming to visitors.
We would have no hesitation in recommending West Hill Care Home.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you for your comments Gary. It was our privilege to care for your stepfather and provide a respite break for your mother. I will share your kind feedback with the team.
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Review from Nancy B (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many tears our lovely dad came to live in this special care home in the summer of 2022, as a family we were very reluctant and scared, we didn't think he would settle and he would be very confused due to his severe dementia, we couldn't have been more wrong, he settled immediately, not only is
West Hill a home from home, its the staff that make this place outstanding. From the ladies who clean, the kitchen staff, that cooks such delicious food, the entertaining ladies (who have held my hand and stayed with me when I was having a moment) the ladies on reception that always greet me with a smile, the maintenance man that always stops to say hello, to the staff that take care of our dad daily, we now know that coming to West Hill was the best thing for dad, its a place like nothing I have seen before. I can't thank the staff enough for everything they do. Not only for dad but also for us, we are made to feel safe.
Reply from Annette Peet, Home Manager at West Hill Care Home
Thank you so much for your positive comments, which will be shared with the whole team. It is a privilege to care for your Dad at West Hill.
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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for West Hill Care Home is calculated as follows: ( (426 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 503 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service - more info.