






West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.
The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom....
Care Provided by West Hill Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us to discuss your requirements.
The price(s) shown are provided by the care home. Contact West Hill Care Home for full pricing details and T&Cs.
Contact West Hill Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- West Hill Care Home Ltd
- Private Owned
Person in charge
- Lauren Griffin(Manager)
Local Authority / Social Services
Admission Information
- Ages from 17 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
West Hill Care Home Reviews (96)
West Hill Care Home has a Review Score of 9.9 (9.889) out of 10, based on 31 reviews in the last 2 years.
Over all time West Hill Care Home has 96 reviews.
My father moved from another home to West Hill in July 25 and the difference was huge. We hadn't realised just how different care can be. My father had complex needs mentally and physically which we informed the home about before moving him. Refreshing that they had a "can do" attitude and welcomed him. His care from day one was excellent. Professional but also caring and most importantly for us, they listened to the family, contacted us regularly with updates, concerns or questions. They checked in with us every visit making sure we are fully up to date with any changes with Dad. Sadly Dad passed away in May and we met the night teams for the first time. They too were exceptional. Professional and so incredibly considerate and compassionate and took so much time informing us of what was happening, what to expect, and followed our wishes and needs completely. They looked after us as well as my Dad, giving us all the time we needed. Cannot recommend highly enough.
Thank you for your kind words, which we will share with the team. It was an absolute pleasure to look after your father, and he is greatly missed by us all.
My nan's been at West Hill a while now and the staff are genuinely lovely - really attentive and caring, you can tell they actually look out for her properly rather than just doing the bare minimum. She's treated with dignity and respect and her individual needs are actually taken into account, which isn't something you can take for granted.
West Hill is always clean and feels homely which is a big thing for us. Knowing she's somewhere safe where she's genuinely cared for means a lot as a family. She seems happy and settled there which says it all really - she's comfortable and that's what matters most.
Anytime we've raised anything it's been dealt with quickly and professionally, no chasing needed. The team are also good at keeping us updated regularly so we're never left wondering how she's doing. As a family that kind of communication and reassurance makes a real difference.
Would definitely recommend West Hill to anyone looking for a care home.
Thank you for your lovely feedback which also helps other families when making the difficult decision of moving a loved one to a care home. It truly is a pleasure to care for your nan, and we will ensure your kind words are shared with the whole team.
My father moved into West Hill Care Home in September 2025 and the care he has received since has been impeccable. All the members of staff have not only been professional, caring and compassionate towards my father, but they have also offered the most reassuring and unwavering support towards my family. My father has been allocated to 2 different rooms since moving in and they have both been amazing, spacious, included all the appropriate safety and clinical facilities, kept immaculately clean and all round luxurious. The home itself is such a welcoming environment, every time I walk in I get welcomed with a bright smile and offered a cup of tea with my father. I cannot fault the staff, each and every one of team ranging from the carers to the cleaners to the housekeeping to the management and even the director have been supportive and reassuring throughout any difficulties we have incurred with my fathers health and transition. I would recommend this care home to any family.
Thank you for your thoughtful message. We consider it a privilege to look after your father. Your comments will be shared with the team.
My father was admitted to Westhill Care Home during 2025, and as a family we feel very reassured by the amazing care he receives from all who care and support him. His room is lovely and light, and spotlessly clean. He has the space to be mobized around his room in his special chair, and a TV on the wall. The lounge areas are clean and relaxing with a calming effect. The staff go above and beyond, and have made a real difference to my Dad settling in. The meals are nice, and well presented with staff ready on hand to offer assistance with feeding while promoting independence at the same time. The activities team are excellent and offer a wide range of inclusive activites, and make an exceptional effort to keep my Dad and other residents entertained. Spending quality time with my Dad is important, and being able to have lunch with him has been a real blessing. I know when I am not with him, he is in safe hands which is reassuring as he is thriving and well cared for. Thank you.
Thank you for recognising the incredible work our team does each day. Your appreciation means more than you know and will be shared. It is truly a privilege to be able to look after your loved ones.
My father, Charles, arrived at West Hill Care Home on October 24th. I must say how impressed I was with clare and her professionalism and support. The staff are extremely professional and helpful, Kind caring. They all go above and beyond duty from the carers to the entertainment team, cleaners, receptionist and Chefs. What a wonderful dedicated team. My dad has a well sized en-suit room which is always kept clean. The level of care is far superior at West Hill Care Home. Thank you all for the wonderful Care you provide for my father. Kind regards Kevin.
Thank you so much for your beautiful words. We will share them with the whole team. It truly is a privilege to care for your loved ones, and we ae delighted you feel we make a diffrence.
My father suffered from Alzheimer's Dementia and, to put it mildy, wasn't the easiest of patients to care for. There had been numerous disturbing incidents at other care facilities prior to his arrival at West Hill, but it was quickly apparent that the level of care offered by West Hill was superior. Modern, bright & clean, with nice-sized, well appointed rooms, and staff who are well trained to deal with the specific conditions and challenges posed by my Dad, ensuring he was given the care, comfort and dignity that was so important to him, and us as a family, during his final days. On behalf of my Dad's family, our deepest respect & appreciation to all the staff at West Hill for the care they gave my Dad, and the professionalism & expertise with which they undertook it.
Thank you for your kind words, which we will share with the team. Despite challenging situations, we do try our utmost to be able to accommodate all needs, and we are glad we were able to be a part of his life.
From the moment my mum settled into West Hill Care Home, we were immediately struck by the modern, bright, and meticulously maintained facilities that feel just like home but thoughtfully designed for safety and comfort . However what truly stands out is the staff. Every staff member, from the reception and nursing teams, to housekeeping and management has treated my mum with unmatched warmth, kindness, and respect. I very much appreciate each and every one of them. Thank you West Hill team members!
Thank you for your kind words. It is a pleasure to be able to look after your mother. We will share you comments with the team.
Mum has only been at the care home for a short while but is settling in already, the staff are lovely and the activity schedule is full and varied. We feel so content that mum is being well looked after and would recommend the home to anyone.
Thank you for your kind words - it is an absolute pleasure to be able to look after you mother. We will share your comments with the team. It always nice for other families to be able to read comments about loved ones.
My father has been treated respectfully during his time at the care home in spite of his continued aggression towards the staff. They have always been pleasant and easy to talk to, answering any questions we ask. We feel the staff have shown kindness and patience when dealing with my father, an extremely difficult person. Their work is exemplary!
Thank you for your kind comments which we will share with the team.
My Brother was a resident at West hill care home for around 2 years, until his passing in April 2025. I made many regular visits to the home during that time. I always found the staff to be very caring to the residents, friendly and helpful. I also noted that there was always some kind of activity going on at some point in the home, and the activity staff worked very hard at trying to engage the residents. The home was always very clean and the food always seemed good too. Because of my Brothers dementia it was always going to be distressing to visit him, but the home always done as much as they could to make my Brothers final years as good as they could be. Many thanks to everyone at West hill for that.
Thank you for your comments. It was a pleasure to be able to make a positive difference to your brothers life. We will share you comments with the team.
The staff go above and beyond, always taking the time to get to know my mum as an individual. They communicate openly with our family, keeping us updated and always making us feel welcome whenever we visit. Their warmth and professionalism have given us great peace of mind, knowing she is in such capable and caring hands.
The facilities themselves are modern, bright, and well-maintained, creating a comfortable and uplifting environment for everyone.
Our family am truly grateful for the outstanding care and support mum receives. I would, and do, recommend without hesitation.
Thank you for your kind words. It is a privilege to be able to be able to look after your mother. We will share you kind words with the team.
We are so grateful to the team at West Hill Care for the care, compassion, and dignity they showed my father over the past three years. From the very beginning, the staff treated him not just as a resident, but as a valued individual with warmth, patience, and respect.
The team consistently went above and beyond ensuring his needs were met, keeping the family informed, and always creating a sense of comfort and reassurance during what could have been a difficult time.
During his final days, their care and support were exceptional, both for him and for us as a family. It gave us peace knowing he was in such kind and capable hands.
Thank you for all that you did to make his time there peaceful, safe, and filled with dignity. You helped us through a very emotional journey, and we will always be grateful. Thank you
Thank you for your kind words and it was an absolute pleasure to be able to look after your father.
It was tough to know that my Grandad would have to go into a care home. However, the level of care provided at West Hill Care Home really put my mind at ease. The staff are brilliant and provided great support for my Grandad. There are also many fun, easy activities for him to take part in if he wishes.
Thank you for your kind words. As always we try our best to make a difference to the lives we are privileged to be able to look after
My 83 year old mother in law was recently transferred from hospital to the Care Home for palliative care.
Upon arrival to the Care Home she was greeted by the staff and management team with a big smile and warm welcome. They helped her to settled her into a nice routine so she felt comfortable in fact nothing was too much !
The Care Home is new, has excellent facilities for its residents including a lovely outdoor garden, the fantastic entertainment team have daily activities such as sing alongs, chair fitness, art and crafts that everyone can enjoy.
The staff are very kind, thoughtful and treat mum with utmost dignity and respect, family/friends who have visited her say how lovely the Care Home is and nice to see mum in her own private room.
I would highly recommend West Hill Care Home for anyone considering putting their loved ones into a residential home.
Thank you for kind words which we will share with the team.
Thank you
Thank you for your kind words which we will share with the team.
The staff were incredibly kind and compassionate, treating my grandfather with dignity and respect, especially during his most vulnerable moments. Every time we ended a visit, we left with peace of mind, knowing he was in safe hands.
We are deeply grateful to everyone at West Hill for making him feel comfortable and cared for, and for creating an environment that truly felt like a home away from home. THANK YOU!
Thank you for your kind words which we will share with the team. It was a pleasure to be able to look after your Grandfather.
My grandma is a new resident and the staff have been wonderful at helping her settle in. They're always smiling and willing to go the extra mile and have even made bespoke food to cater to her dietary preferences.
Thank you for your kind words. We do try to ensure your loved ones are looked after the best we can.
In my grandad's final days, the team at West Hill Care Home provided care that was nothing short of exceptional. From the moment he arrived, the staff demonstrated unwavering compassion, professionalism, and attentiveness. They took the time to understand his needs, ensuring he was comfortable and treated with the utmost dignity.
The environment at West Hill is warm and welcoming, with modern facilities that made his stay pleasant. The communal areas, including the dining rooms and activity lounges, offered a sense of community and engagement, which he appreciated. The meals were nutritious and tailored to his preferences, and the staff always encouraged him to participate in activities, fostering a sense of normalcy and joy.
What stood out most was the genuine kindness of the caregivers. They not only attended to his physical needs but also provided emotional support to our family during a challenging time. Their dedication and empathy made a significant difference
We are sorry for your loss. It was a pleasure to be able to care for your Grandad. Your kind words will be shared with the team.
West Hill Care home is purpose built (no adaptations) providing excellent care facilities e.g. rooms equipped with pressure beds, 24 hr alarm, en-suite built with elderly in mind, large TV etc. The on-boarding of residents with adaptable care plans is carefully vetted and managed, The care home manager visited my Mum on her first day to provide a personal welcome and assurance which was followed by more of the same from the rest of the team across all disciplines.
There is a weekly GP face to face meeting and prescriptions are delivered promptly. This is a clean and happy environment where the staff do their best to make the stay as comfortable as possible.
Thank you
Thank you for your kind words which we will share with the team. It is a pleasure to be able to look after your Mother.
West Hill Care Home has proved to be a home away from home for him. All of the team from reception staff, care staff,nursing staff, housekeeping staff and managment have shown themselves to be warm, welcoming and respectful towards my father and all his family.
The facilities at West Hill Care Home are clean modern yet give a homely touch. There are always organised activities going on which my father can enjoy.
We as a family have nothing but praise for everyone.
Thank you for your kind comments. it is a pleasure to be able to look after your father. We will share you review with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2025Inadequate
- CaringInadequate
- EffectiveGood
- ResponsiveGood
- SafeInadequate
- Well-ledInadequate
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for West Hill Care Home.
There are no upcoming events for West Hill Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for West Hill Care Home.
Accreditations
There are no accreditations posted yet for West Hill Care Home.
Meet the Team (1)

Amabele is our Home Manager at West Hill Care Home.
She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.
Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.
Frequently Asked Questions about West Hill Care Home
What types of Care is West Hill Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does West Hill Care Home have?
There are 77 Single Rooms.
What are the Facilities & Services at West Hill Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is West Hill Care Home to the centre of Dartford?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service -more info.