West Hill Care Home

Constance Grove, Dartford DA1 2GA
Review Us
9.8 90 Reviews
  • West Hill Care Home, Dartford
West Hill Care Home is a stunning, new, luxury-affordable care home in the heart of Dartford, Kent. The home provides person-centred residential, nursing, respite and dementia care. Their primary aim is to provide independence, dignity and care in a home designed with residents’ needs in mind.

The purpose-built home offers state-of-the-art facilities. Spread over four floors, with lift access, each resident has their own beautifully decorated bedroom with an en-suite bathroom. Each floor also has an assisted bathroom where residents can enjoy therapeutic colour and music as well as massage and aromatherapy.

Further facilities include an on-site hair salon with full hairdressing service, a treatment room and nail bar, and a vintage-style cinema. The home features several cosy dining rooms and lounges, with rustic fireplaces and their own lifestyle kitchens to support each resident to really feel at home and to maintain their personal independence. Here, residents can socialise and take part in the home’s busy schedule of activities and entertainment. Residents are supported to continue with existing hobbies and interests and to try new experiences.

West Hill’s care management system ensures that each resident receives personalised care that supports them to live the lifestyle they wish. The team of loving, passionate professionals are determined to make a difference and provide every resident with the very best experience during this next stage of life.

Food and nutrition are as personalised as any other aspect of a resident’s care. Residents can choose from a menu of home-cooked options, with any dietary requirements or support needs catered to.

The friendly team at West Hill would love to show you round their home or discuss how they could support you to achieve your goals in receiving care. Visit their website or enquire today to learn more and see if West Hill could be your new home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please contact us to discuss your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • West Hill Care Home Ltd

Person in charge

  • Amabele Cheng (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 17 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (77)

West Hill Care Home Reviews (90)

9.8

West Hill Care Home has a Review Score of 9.8 (9.795) out of 10, based on 43 reviews in the last 2 years.
Over all time West Hill Care Home has 90 reviews.

Overall Experience
  • 81
  • 6
  • 1
  • 1
  • 1
Date Published
  • 90
  • 15
  • 25
  • 43
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Reviewer Connection to West Hill Care Home
  • 29
  • 25
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 1-20
Review from Harp D (Son of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As someone who lives out of town and cannot visit in person as often as I would like, finding a care home where my mum not only receives excellent support but feels genuinely cared for has been a blessing.
From the moment my mum settled into West Hill Care Home, we were immediately struck by the modern,
bright, and meticulously maintained facilities that feel just like home but thoughtfully designed for safety and comfort . However what truly stands out is the staff. Every staff member, from the reception and nursing teams, to housekeeping and management has treated my mum with unmatched warmth, kindness, and respect. I very much appreciate each and every one of them. Thank you West Hill team members!
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is a pleasure to be able to look after your mother. We will share you comments with the team.

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Review from Janet W (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has only been at the care home for a short while but is settling in already, the staff are lovely and the activity schedule is full and varied. We feel so content that mum is being well looked after and would recommend the home to anyone.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words - it is an absolute pleasure to be able to look after you mother. We will share your comments with the team. It always nice for other families to be able to read comments about loved ones.

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Review from P F (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been treated respectfully during his time at the care home in spite of his continued aggression towards the staff. They have always been pleasant and easy to talk to, answering any questions we ask. We feel the staff have shown kindness and patience when dealing with my father, an extremely
difficult person. Their work is exemplary!
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team.

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Review from Tony M (Brother of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother was a resident at West hill care home for around 2 years, until his passing in April 2025. I made many regular visits to the home during that time. I always found the staff to be very caring to the residents, friendly and helpful. I also noted that there was always some kind of activity going
on at some point in the home, and the activity staff worked very hard at trying to engage the residents. The home was always very clean and the food always seemed good too. Because of my Brothers dementia it was always going to be distressing to visit him, but the home always done as much as they could to make my Brothers final years as good as they could be. Many thanks to everyone at West hill for that.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your comments. It was a pleasure to be able to make a positive difference to your brothers life. We will share you comments with the team.

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Review from Amar D (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mum receives at Westhill Care Home. From the moment she moved in, the staff have shown her genuine kindness, patience, and respect. It is clear that every member of the team is dedicated not just to meeting the residents' needs, but to making them feel valued
and at home.
The staff go above and beyond, always taking the time to get to know my mum as an individual. They communicate openly with our family, keeping us updated and always making us feel welcome whenever we visit. Their warmth and professionalism have given us great peace of mind, knowing she is in such capable and caring hands.
The facilities themselves are modern, bright, and well-maintained, creating a comfortable and uplifting environment for everyone.
Our family am truly grateful for the outstanding care and support mum receives. I would, and do, recommend without hesitation.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is a privilege to be able to be able to look after your mother. We will share you kind words with the team.

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Review from M H (Son of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the team at West Hill Care for the care, compassion, and dignity they showed my father over the past three years. From the very beginning, the staff treated him not just as a resident, but as a valued individual with warmth, patience, and respect.


The team consistently went

above and beyond ensuring his needs were met, keeping the family informed, and always creating a sense of comfort and reassurance during what could have been a difficult time.


During his final days, their care and support were exceptional, both for him and for us as a family. It gave us peace knowing he was in such kind and capable hands.


Thank you for all that you did to make his time there peaceful, safe, and filled with dignity. You helped us through a very emotional journey, and we will always be grateful. Thank you

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words and it was an absolute pleasure to be able to look after your father.

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Review from B P (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 83 year old mother in law was recently transferred from hospital to the Care Home for palliative care.


Upon arrival to the Care Home she was greeted by the staff and management team with a big smile and warm welcome. They helped her to settled her into a nice routine so she felt comfortable in

fact nothing was too much !


The Care Home is new, has excellent facilities for its residents including a lovely outdoor garden, the fantastic entertainment team have daily activities such as sing alongs, chair fitness, art and crafts that everyone can enjoy.


The staff are very kind, thoughtful and treat mum with utmost dignity and respect, family/friends who have visited her say how lovely the Care Home is and nice to see mum in her own private room.


I would highly recommend West Hill Care Home for anyone considering putting their loved ones into a residential home.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for kind words which we will share with the team.

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Review from P H (Grandson of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was tough to know that my Grandad would have to go into a care home. However, the level of care provided at West Hill Care Home really put my mind at ease. The staff are brilliant and provided great support for my Grandad. There are also many fun, easy activities for him to take part in if he wishes.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. As always we try our best to make a difference to the lives we are privileged to be able to look after

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Review from S S (Relative of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's grandma has settled in really well because of the caring members of staff who are always willing to go the extra mile. Very good security throughout the building too which is reassuring.
Thank you
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team.

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Review from N K (Granddaughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather's health had been declining over the past few years, which was emotionally difficult to witness and physically demanding, as he required round-the-clock care. West Hill Care Home provided him with consistent, attentive support - always monitoring his health and anticipating his needs.
The
staff were incredibly kind and compassionate, treating my grandfather with dignity and respect, especially during his most vulnerable moments. Every time we ended a visit, we left with peace of mind, knowing he was in safe hands.
We are deeply grateful to everyone at West Hill for making him feel comfortable and cared for, and for creating an environment that truly felt like a home away from home. THANK YOU!
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It was a pleasure to be able to look after your Grandfather.

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Review from P P (Granddaughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma is a new resident and the staff have been wonderful at helping her settle in. They're always smiling and willing to go the extra mile and have even made bespoke food to cater to her dietary preferences.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. We do try to ensure your loved ones are looked after the best we can.

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Review from A H (Grandson of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my grandad's final days, the team at West Hill Care Home provided care that was nothing short of exceptional. From the moment he arrived, the staff demonstrated unwavering compassion, professionalism, and attentiveness. They took the time to understand his needs, ensuring he was comfortable and treated
with the utmost dignity.


The environment at West Hill is warm and welcoming, with modern facilities that made his stay pleasant. The communal areas, including the dining rooms and activity lounges, offered a sense of community and engagement, which he appreciated. The meals were nutritious and tailored to his preferences, and the staff always encouraged him to participate in activities, fostering a sense of normalcy and joy.


What stood out most was the genuine kindness of the caregivers. They not only attended to his physical needs but also provided emotional support to our family during a challenging time. Their dedication and empathy made a significant difference

Reply from Amabele Cheng, Home Manager at West Hill Care Home

We are sorry for your loss. It was a pleasure to be able to care for your Grandad. Your kind words will be shared with the team.

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Review from Anant P (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A professionally run Care Home which has the necessary equipment and qualified staff who are always smiling and happy to provide as much assistance as possible.
West Hill Care home is purpose built (no adaptations) providing excellent care facilities e.g. rooms equipped with pressure beds, 24 hr alarm,
en-suite built with elderly in mind, large TV etc. The on-boarding of residents with adaptable care plans is carefully vetted and managed, The care home manager visited my Mum on her first day to provide a personal welcome and assurance which was followed by more of the same from the rest of the team across all disciplines.
There is a weekly GP face to face meeting and prescriptions are delivered promptly. This is a clean and happy environment where the staff do their best to make the stay as comfortable as possible.
Thank you
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is a pleasure to be able to look after your Mother.

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Review from Susan L (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my father was unable to return home after a long spell in hospital.
West Hill Care Home has proved to be a home away from home for him. All of the team from reception staff, care staff,nursing staff, housekeeping staff and managment have shown themselves to be warm, welcoming and respectful
towards my father and all his family.
The facilities at West Hill Care Home are clean modern yet give a homely touch. There are always organised activities going on which my father can enjoy.
We as a family have nothing but praise for everyone.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments. it is a pleasure to be able to look after your father. We will share you review with the team.

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Review from S B (Sister of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
West Hill is a wonderful place.
The staff are always friendly, caring and helpful. The staff are also informative.
West Hill is clean and tidy and very well run and organised.
The menu is varied and healthy.
The staff are also good at communicating any issues and they are always dealt with efficiently
and effectively.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is great to get feedback that families can see, as it helps when making the difficult choice of moving loved ones to a care home.We will of course share your words with the team.

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Review from Steven C (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial home assessment and transition everything has been made as stress free and caring for Mum's comfort. Her room is large, light, clean and homely. The communal rooms are welcoming and comfortable. All the staff are focused on providing an excellent level of care. Mum enjoys her meals
and the entertainment staff keep residents happy and as busy as they wish. The staff manage all Mum's medications and the GP visits inhouse which is a huge relief and help. As a family we couldn't be happier with West Hill Care Home and it gives us the peace of mind much needed for Mums wellbeing.
Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words, which as always we will share with the team. It is a privilege to be able to look after your mother.

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Review from Phil N (Friend of Resident) published on 27 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Hill Care Home is clean, well-managed and able to talk sensibly about the care they can provide. The rooms do not feel cramped and there are many communal areas, all well-kept and appointed. This is the best in my five care home experience.
Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is always helpful for other families when making a choice of putting their loved ones into a home to be able to share the views of current service users.

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Review from P A (Son of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum was at West Hill for just over 3 months (July - October 2024). It was intended as a permanent move, but there were a number of things that happened with her care whereby we felt that she had to move as we were spending as much time with the home managers as we were with Mum.
There was not much
interaction with care staff generally, but there were a handful of excellent and friendly staff (I gather we cannot name them - which is a shame). Staffing was sometimes an issue and training needs identified. On the positive side, Mum did love the entertainment, and the events team were really good.
NB If at any time you are awarded Funded Nursing Care, this does not get deducted from the quoted fees. This was not made clear to us when we signed the contract. This essentially meant that the home received an additional £235 pw for the same level of care. We felt that this should have been explained to us up front so that we understood the true fees.
Reply from Artur Adamski, Home Manager at West Hill Care Home

We are sorry we did not meet your expectations, however we do have to respect the wishes of the residents above those of the family and despite our best efforts on this occasion we were not able to agree and you chose to move your mother despite her being happy at the home. With regard to fees our contract is very clear as it defines what is included and what is not, however noting your comment as a gesture of goodwill we did reduce the fees on this occasion.

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Review from Steve R (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Hill has exceeded our expectations. Mum is happy and comfortable, in a safe caring environment. All the staff are extremely professional and go the extra mile. The building and rooms are modern, spacious and exceptionally clean. The management team have been extremely helpful and supportive to
the needs of our mum and her family. A special mention to the activities team, they are just great.
Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team. We do always try and make a real difference to lives of our residents who we are privileged to be able to look after.

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Review from P S (Wife of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was treated very well by each and every one.
Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for West Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for West Hill Care Home is calculated as follows: ( (427 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 503 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Hill Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Amabele Cheng

Job Title: Home Manager Joined: 2025

Amabele is our Home Manager at West Hill Care Home.


She is a Registered General Nurse who is passionate about care and ensures that residents receive outstanding care, kindness and quality of life.


Amabele enjoys spending time with residents, families and friends and has an open-door approach for a chat, support or advice.

Frequently Asked Questions about West Hill Care Home

What types of Care is West Hill Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Hill Care Home have?

There are 77 Single Rooms.

What are the Facilities & Services at West Hill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Hill Care Home to the centre of Dartford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Hill Care Home to verify any information. View our terms and conditions. West Hill Care Home has an Enhanced Service - more info.