What types of Care is West Hill Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at West Hill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Hill Care Home to the centre of Dartford?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

West Hill Care Home, Constance Grove, Dartford, Kent DA1 2GA

Review from Howard S (Son of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My father suffered from Alzheimer's Dementia and, to put it mildy, wasn't the easiest of patients to care for. There had been numerous disturbing incidents at other care facilities prior to his arrival at West Hill, but it was quickly apparent that the level of care offered by West Hill was superior.

Modern, bright & clean, with nice-sized, well appointed rooms, and staff who are well trained to deal with the specific conditions and challenges posed by my Dad, ensuring he was given the care, comfort and dignity that was so important to him, and us as a family, during his final days. On behalf of my Dad's family, our deepest respect & appreciation to all the staff at West Hill for the care they gave my Dad, and the professionalism & expertise with which they undertook it.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words, which we will share with the team. Despite challenging situations, we do try our utmost to be able to accommodate all needs, and we are glad we were able to be a part of…read more

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Review from Harp D (Son of Resident) published on 11 September 2025 Submitted via Website • Report

Overall Experience

As someone who lives out of town and cannot visit in person as often as I would like, finding a care home where my mum not only receives excellent support but feels genuinely cared for has been a blessing.
From the moment my mum settled into West Hill Care Home, we were immediately struck by the modern,

bright, and meticulously maintained facilities that feel just like home but thoughtfully designed for safety and comfort . However what truly stands out is the staff. Every staff member, from the reception and nursing teams, to housekeeping and management has treated my mum with unmatched warmth, kindness, and respect. I very much appreciate each and every one of them. Thank you West Hill team members!

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is a pleasure to be able to look after your mother. We will share you comments with the team.

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Review from Janet W (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report

Overall Experience

Mum has only been at the care home for a short while but is settling in already, the staff are lovely and the activity schedule is full and varied. We feel so content that mum is being well looked after and would recommend the home to anyone.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words - it is an absolute pleasure to be able to look after you mother. We will share your comments with the team. It always nice for other families to be able to read…read more

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Review from P F (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

My father has been treated respectfully during his time at the care home in spite of his continued aggression towards the staff. They have always been pleasant and easy to talk to, answering any questions we ask. We feel the staff have shown kindness and patience when dealing with my father, an extremely

difficult person. Their work is exemplary!

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team.

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Review from Tony M (Brother of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

My Brother was a resident at West hill care home for around 2 years, until his passing in April 2025. I made many regular visits to the home during that time. I always found the staff to be very caring to the residents, friendly and helpful. I also noted that there was always some kind of activity going

on at some point in the home, and the activity staff worked very hard at trying to engage the residents. The home was always very clean and the food always seemed good too. Because of my Brothers dementia it was always going to be distressing to visit him, but the home always done as much as they could to make my Brothers final years as good as they could be. Many thanks to everyone at West hill for that.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your comments. It was a pleasure to be able to make a positive difference to your brothers life. We will share you comments with the team.

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Review from Amar D (Son of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care my mum receives at Westhill Care Home. From the moment she moved in, the staff have shown her genuine kindness, patience, and respect. It is clear that every member of the team is dedicated not just to meeting the residents' needs, but to making them feel valued

and at home.
The staff go above and beyond, always taking the time to get to know my mum as an individual. They communicate openly with our family, keeping us updated and always making us feel welcome whenever we visit. Their warmth and professionalism have given us great peace of mind, knowing she is in such capable and caring hands.
The facilities themselves are modern, bright, and well-maintained, creating a comfortable and uplifting environment for everyone.
Our family am truly grateful for the outstanding care and support mum receives. I would, and do, recommend without hesitation.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is a privilege to be able to be able to look after your mother. We will share you kind words with the team.

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Review from M H (Son of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

We are so grateful to the team at West Hill Care for the care, compassion, and dignity they showed my father over the past three years. From the very beginning, the staff treated him not just as a resident, but as a valued individual with warmth, patience, and respect.

The team consistently went

above and beyond ensuring his needs were met, keeping the family informed, and always creating a sense of comfort and reassurance during what could have been a difficult time.

During his final days, their care and support were exceptional, both for him and for us as a family. It gave us peace knowing he was in such kind and capable hands.

Thank you for all that you did to make his time there peaceful, safe, and filled with dignity. You helped us through a very emotional journey, and we will always be grateful. Thank you

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words and it was an absolute pleasure to be able to look after your father.

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Review from B P (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

My 83 year old mother in law was recently transferred from hospital to the Care Home for palliative care.

Upon arrival to the Care Home she was greeted by the staff and management team with a big smile and warm welcome. They helped her to settled her into a nice routine so she felt comfortable in

fact nothing was too much !

The Care Home is new, has excellent facilities for its residents including a lovely outdoor garden, the fantastic entertainment team have daily activities such as sing alongs, chair fitness, art and crafts that everyone can enjoy.

The staff are very kind, thoughtful and treat mum with utmost dignity and respect, family/friends who have visited her say how lovely the Care Home is and nice to see mum in her own private room.

I would highly recommend West Hill Care Home for anyone considering putting their loved ones into a residential home.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for kind words which we will share with the team.

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Review from P H (Grandson of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

It was tough to know that my Grandad would have to go into a care home. However, the level of care provided at West Hill Care Home really put my mind at ease. The staff are brilliant and provided great support for my Grandad. There are also many fun, easy activities for him to take part in if he wishes.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. As always we try our best to make a difference to the lives we are privileged to be able to look after

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Review from S S (Relative of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

My wife's grandma has settled in really well because of the caring members of staff who are always willing to go the extra mile. Very good security throughout the building too which is reassuring.
Thank you

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team.

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Review from N K (Granddaughter of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

My grandfather's health had been declining over the past few years, which was emotionally difficult to witness and physically demanding, as he required round-the-clock care. West Hill Care Home provided him with consistent, attentive support - always monitoring his health and anticipating his needs.
The

staff were incredibly kind and compassionate, treating my grandfather with dignity and respect, especially during his most vulnerable moments. Every time we ended a visit, we left with peace of mind, knowing he was in safe hands.
We are deeply grateful to everyone at West Hill for making him feel comfortable and cared for, and for creating an environment that truly felt like a home away from home. THANK YOU!

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It was a pleasure to be able to look after your Grandfather.

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Review from P P (Granddaughter of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

My grandma is a new resident and the staff have been wonderful at helping her settle in. They're always smiling and willing to go the extra mile and have even made bespoke food to cater to her dietary preferences.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. We do try to ensure your loved ones are looked after the best we can.

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Review from A H (Grandson of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

In my grandad's final days, the team at West Hill Care Home provided care that was nothing short of exceptional. From the moment he arrived, the staff demonstrated unwavering compassion, professionalism, and attentiveness. They took the time to understand his needs, ensuring he was comfortable and treated

with the utmost dignity.

The environment at West Hill is warm and welcoming, with modern facilities that made his stay pleasant. The communal areas, including the dining rooms and activity lounges, offered a sense of community and engagement, which he appreciated. The meals were nutritious and tailored to his preferences, and the staff always encouraged him to participate in activities, fostering a sense of normalcy and joy.

What stood out most was the genuine kindness of the caregivers. They not only attended to his physical needs but also provided emotional support to our family during a challenging time. Their dedication and empathy made a significant difference

Reply from Amabele Cheng, Home Manager at West Hill Care Home

We are sorry for your loss. It was a pleasure to be able to care for your Grandad. Your kind words will be shared with the team.

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Review from Anant P (Son of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

A professionally run Care Home which has the necessary equipment and qualified staff who are always smiling and happy to provide as much assistance as possible.
West Hill Care home is purpose built (no adaptations) providing excellent care facilities e.g. rooms equipped with pressure beds, 24 hr alarm,

en-suite built with elderly in mind, large TV etc. The on-boarding of residents with adaptable care plans is carefully vetted and managed, The care home manager visited my Mum on her first day to provide a personal welcome and assurance which was followed by more of the same from the rest of the team across all disciplines.
There is a weekly GP face to face meeting and prescriptions are delivered promptly. This is a clean and happy environment where the staff do their best to make the stay as comfortable as possible.
Thank you

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is a pleasure to be able to look after your Mother.

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Review from Susan L (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

Sadly, my father was unable to return home after a long spell in hospital.
West Hill Care Home has proved to be a home away from home for him. All of the team from reception staff, care staff,nursing staff, housekeeping staff and managment have shown themselves to be warm, welcoming and respectful

towards my father and all his family.
The facilities at West Hill Care Home are clean modern yet give a homely touch. There are always organised activities going on which my father can enjoy.
We as a family have nothing but praise for everyone.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind comments. it is a pleasure to be able to look after your father. We will share you review with the team.

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Review from S B (Sister of Resident) published on 20 March 2025 Submitted via Postal Card • Report

Overall Experience

West Hill is a wonderful place.
The staff are always friendly, caring and helpful. The staff are also informative.
West Hill is clean and tidy and very well run and organised.
The menu is varied and healthy.
The staff are also good at communicating any issues and they are always dealt with efficiently

and effectively.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words. It is great to get feedback that families can see, as it helps when making the difficult choice of moving loved ones to a care home.We will of course share your words…read more

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Review from Steven C (Son of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

From the initial home assessment and transition everything has been made as stress free and caring for Mum's comfort. Her room is large, light, clean and homely. The communal rooms are welcoming and comfortable. All the staff are focused on providing an excellent level of care. Mum enjoys her meals

and the entertainment staff keep residents happy and as busy as they wish. The staff manage all Mum's medications and the GP visits inhouse which is a huge relief and help. As a family we couldn't be happier with West Hill Care Home and it gives us the peace of mind much needed for Mums wellbeing.

Reply from Amabele Cheng, Home Manager at West Hill Care Home

Thank you for your kind words, which as always we will share with the team. It is a privilege to be able to look after your mother.

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Review from Phil N (Friend of Resident) published on 27 December 2024 Submitted via Website • Report

Overall Experience

West Hill Care Home is clean, well-managed and able to talk sensibly about the care they can provide. The rooms do not feel cramped and there are many communal areas, all well-kept and appointed. This is the best in my five care home experience.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind words which we will share with the team. It is always helpful for other families when making a choice of putting their loved ones into a home to be able to share the views of…read more

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Review from P A (Son of Resident) published on 19 December 2024 Submitted via Website • Report

Overall Experience

Mum was at West Hill for just over 3 months (July - October 2024). It was intended as a permanent move, but there were a number of things that happened with her care whereby we felt that she had to move as we were spending as much time with the home managers as we were with Mum.
There was not much

interaction with care staff generally, but there were a handful of excellent and friendly staff (I gather we cannot name them - which is a shame). Staffing was sometimes an issue and training needs identified. On the positive side, Mum did love the entertainment, and the events team were really good.
NB If at any time you are awarded Funded Nursing Care, this does not get deducted from the quoted fees. This was not made clear to us when we signed the contract. This essentially meant that the home received an additional £235 pw for the same level of care. We felt that this should have been explained to us up front so that we understood the true fees.

Reply from Artur Adamski, Home Manager at West Hill Care Home

We are sorry we did not meet your expectations, however we do have to respect the wishes of the residents above those of the family and despite our best efforts on this occasion we were not able to…read more

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Review from Steve R (Son of Resident) published on 9 December 2024 Submitted via Website • Report

Overall Experience

West Hill has exceeded our expectations. Mum is happy and comfortable, in a safe caring environment. All the staff are extremely professional and go the extra mile. The building and rooms are modern, spacious and exceptionally clean. The management team have been extremely helpful and supportive to

the needs of our mum and her family. A special mention to the activities team, they are just great.

Reply from Artur Adamski, Home Manager at West Hill Care Home

Thank you for your kind comments which we will share with the team. We do always try and make a real difference to lives of our residents who we are privileged to be able to look after.