Wings Care Lilac Cottage

21 New Hall, Liverpool L10 1LD

Wings Care Lilac Cottage is committed to supporting the best quality of life, providing an open and honest but confidential service that works closely with families.

The provider feels strongly about standing up for good standards in care, making a difference to the lives of adults with sensitive and complex needs, reducing stigma and striving for continual and consistent improvement.

Wings Care are transition care and intensive support specialists, ideal for adults with learning disability or mental health disorders, as well as acquired brain injury and forensic cases.

Group: Wings Care (North West) LLP

Person in charge: Gemma Jones (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 6 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Younger Adults

Single Rooms: 6

Latest Care Quality Commission* Report on Wings Care Lilac Cottage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Wings Care Lilac Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Wings Care Lilac Cottage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Wings Care Lilac Cottage is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Wings Care Lilac Cottage is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 1.2 positive Reviews (6 registered maximum number of service users ÷ 5). 2 Reviews ÷ 1.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Wings Care Lilac Cottage has a Review Score of 9.2 (9.167) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wings Care Lilac Cottage?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wings Care Lilac Cottage

  • Grandmother of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Resident / Service User
    1

My son moved into lilac Cottage in June 2017. As parents, this was an extremely difficult and hard decision to make.We wanted our son to experience new opportunities and independence. He settled in immediately he loves living there and being around people his own age. With the support from ALL staff, we are slowly coming to terms with our son being independent from home. We look at this as a positive step for our son.

How likely would you be to recommend Wings Care Lilac Cottage? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Staff

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Management

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Value for Money

Average Rating:   4.8 out of 5

I like Lilac Cottage because they help me and help my friend.

How likely would you be to recommend Wings Care Lilac Cottage? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   5 out of 5

Wings Care is an extremely professional company. All family has liaised with all staff and each and everyone cares for my grandson to the highest standard possible. They're setting the bench mark for the rest of the care company's. My grandson is a new man, with all his needs met and dignity and respect and choices given at all times.

How likely would you be to recommend Wings Care Lilac Cottage? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Wings Care Lilac Cottage

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

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Care Home Idol 2016

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