Wings Care Oak Cottage

24 New Hall, Liverpool L10 1LD
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1 Review
  • Wings Care Oak Cottage, Liverpool
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 8 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Younger Adults

Other Care Provided

  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Jack Middleton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (8)
  • Couples/Companion Rooms (0)

Visiting

  • Inline with Current COVID care home restrictions

Parking

  • Free Parking on site

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Wings Care Oak Cottage Reviews (1)

Over all time Wings Care Oak Cottage has 1 review.

Overall Experience

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Date Published

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Review from S J (Sister of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A severe lack of communication between staff, management and service users/family. No organised activities available for service users. No group activities or encouragement to mix and integrate with other service users. Very small and limited communal space means certain areas are occupied and become
no-go areas for other service users. Maintenance issues are extremely slow to be resolved and to a very poor standard. Staff are cooking without adequate food handling or hygiene training. Support for service users is sporadic they are very often let down, misled or left on their own. No follow up from the manager when concerns and issues are raised. The same issues arise time and time again, they are not dealt with properly first time around. Information regarding the care and treatment are concealed from the family. Instead, they choose to cherry pick what info they pass on to relatives. normal practice to hear several different versions of the same event making it impossible to know the correct version.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Wings Care Oak Cottage

What types of Care is Wings Care Oak Cottage registered for?

Learning Disability / Autism, Mental Health Condition, Visual / Hearing Impairment, Permanent Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wings Care Oak Cottage have?

There are 8 Single Rooms.

What are the Facilities & Services at Wings Care Oak Cottage?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wings Care Oak Cottage to the centre of Liverpool?

5.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wings Care Oak Cottage to verify any information. View our terms and conditions. Wings Care Oak Cottage has an Basic Service - more info.