24 New Road, Liverpool L10 1LD
Group: Wings Care (North West) LLP
Person in charge: Victoria Ashurst (Manager)
Local Authority / Social Services: Liverpool City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 7 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition
Single Rooms: 7
Rooms with ensuite WC: 7
Latest Care Quality Commission* Report on Wings Care Oak Cottage: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 1.3 (maximum of 10) for Wings Care Oak Cottage is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Wings Care Oak Cottage in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.25 for Wings Care Oak Cottage is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Wings Care Oak Cottage is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 0 Reviews ÷ 1.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wings Care Oak Cottage has a Review Score of 1.3 (1.250) from 1 Reviews
Review submitted from a Website Submission by S J (Sister of Resident) on Friday 20 April 2018. Relates to April 2018.
A severe lack of communication between staff, management and service users/family. No organised activities available for service users. No group activities or encouragement to mix and integrate with other service users. Very small and limited communal space means certain areas are occupied and become no-go areas for other service users. Maintenance issues are extremely slow to be resolved and to a very poor standard. Staff are cooking without adequate food handling or hygiene training. Support for service users is sporadic they are very often let down, misled or left on their own. No follow up from the manager when concerns and issues are raised. The same issues arise time and time again, they are not dealt with properly first time around. Information regarding the care and treatment are concealed from the family. Instead, they choose to cherry pick what info they pass on to relatives. normal practice to hear several different versions of the same event making it impossible to know the correct version.
How likely would you be to recommend Wings Care Oak Cottage? Extremely Unlikely
There are currently no awards/recognitions posted yet for Wings Care Oak Cottage
There are currently no Care Home Idol entrants who have performed at Wings Care Oak Cottage