Length of Stay
- Permanent Care
Other Care Provided
- Personal Care
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Care Provided by Lloyd Court
Facilities
- Gardens
- Bar/Café
- Restaurant (open to public)
- Hairdressing
- Dining Room (residents only)
- Guest Suite
- Library
- Lounge
- Shop
- Laundry Service
Funding & Fees
Contact Lloyd Court to confirm what's included and get a personalised quote
Good to Know
Owner
- Universal Care Services (UK) Ltd
- Private Owned
Person in charge
- Tracy Saunders (Manager )
Local Authority / Social Services
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Lloyd Court Reviews (104)
9.6
Lloyd Court has a Review Score of 9.6 (9.615) out of 10, based on 11 reviews in the last 2 years.
Over all time Lloyd Court has 104 reviews.
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Overall Experience
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Review from Gerda B (Daughter of Resident) published on 2 July 2026 Submitted via Website•
Overall Experience
My mother was a resident at Lloyd Court for 15 years until her death in April. The love and care she received from all the staff was second to none and she was so happy there. The staff became like lour family. They were happy to let us hold the commemoration of my mother Angela's life at Lloyd...
My mother was a resident at Lloyd Court for 15 years until her death in April. The love and care she received from all the staff was second to none and she was so happy there. The staff became like lour family. They were happy to let us hold the commemoration of my mother Angela's life at Lloyd Court so that the people who cared for her and lived with her in the last years of her long life could be there. It was so lovely to hear their memories of her. She was 99 when she died and we truly believe that her long life was partly due to the excellent care she received. Our whole family would like to thank Lloyd Court from the bottom of our hearts for everything they did. Gerda
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Dear Gerda,Thank you so much for your kind words. It really was a pleasure to look after your mother, please keep in touch.
Best wishes, Zoe Heslin
Review from Carol H (Niece of Resident) published on 16 June 2026 Submitted via Website•
Overall Experience
We Moved my Elderly Aunt into Lloyd court last October, she felt at home from day one and hasn't looked back after living on her own for 3 years, she often says she wished she had moved sooner.My Aunt now feels safe and secure knowing there are other people around her.The care my Aunt receives is...
We Moved my Elderly Aunt into Lloyd court last October, she felt at home from day one and hasn't looked back after living on her own for 3 years, she often says she wished she had moved sooner.My Aunt now feels safe and secure knowing there are other people around her.The care my Aunt receives is excellent in every aspect, all the staff are wonderful and so caring nothing is ever too much trouble for them.My Aunt has made lots of new friends and enjoys getting involved with the activities the staff lay on for the residents .
We ourselves could not be happier knowing she is being so well cared for in a safe and happy environment .
↩Reply from D Bailey, Business Administrator at Lloyd Court
Thank you so much for the lovely review. Your Aunt has settled in brilliantly and we are so pleased she chose to be at Lloyd Court. We hope she has many happy years with us.
Review from J D (Resident / Service User) published on 3 June 2026 Submitted via Postal Card•
Overall Experience
I have never in the last 4 years been as happy and worry less, as I am here at Lloyd Court. Every one staff and other residents are very kind and friendly, I never want to go anywhere else.
I have never in the last 4 years been as happy and worry less, as I am here at Lloyd Court. Every one staff and other residents are very kind and friendly, I never want to go anywhere else.
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Thank you JD for your kind words, it is a pleasure to look after you!
Review from T S (Brother of Resident) published on 3 June 2026 Submitted via Postal Card•
Overall Experience
My brother has been at Lloyd Court since January this year. I have found the staff to be very caring and considerate. In a world where so much is about cutting costs for profit they strive to provide a good environment.
My brother has been at Lloyd Court since January this year. I have found the staff to be very caring and considerate. In a world where so much is about cutting costs for profit they strive to provide a good environment.
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Thank you for your kind words, it is a please looking after your relative!
Review from R A (Relative of Resident) published on 3 June 2026 Submitted via Website•
Overall Experience
I have an relative who lives at Lloyd court. All the staff are very friendly and always have a smile to greet you. There is such a lovely atmosphere, it really feels like a home from home.
They have lots of regular activities organised for the tenants and my relative is the happiest she has been...
I have an relative who lives at Lloyd court. All the staff are very friendly and always have a smile to greet you. There is such a lovely atmosphere, it really feels like a home from home.
They have lots of regular activities organised for the tenants and my relative is the happiest she has been in a long time since moving here.
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Thank you for your kind word about Lloyd Court! It is a pleasure looking after your relative.
Review from R B (Resident / Service User) published on 11 May 2026 Submitted via Website•
Overall Experience
Staff numbers have been reduced to the point where care which Norse is contracted to supply is not being met.
We have been misinformed about the services Norse should be supplying. I have a copy of Norse's contract with the Council which confirms this statement.
We have been misinformed about the services Norse should be supplying. I have a copy of Norse's contract with the Council which confirms this statement.
Until recently this was a happy...
Staff numbers have been reduced to the point where care which Norse is contracted to supply is not being met.
We have been misinformed about the services Norse should be supplying. I have a copy of Norse's contract with the Council which confirms this statement.
We have been misinformed about the services Norse should be supplying. I have a copy of Norse's contract with the Council which confirms this statement.
Until recently this was a happy and contented place to live. Now, both residents and staff are dissatisfied and unhappy with the present regime.
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Dear R B,
I am sorry to hear you are frustrated with the level of service. All tenants received a robust assessment that is regularly reviewed to create care plans that are tailored to individual care needs. We use this information to ensure we are adequately staffed this enables all care needs...
Dear R B,
I am sorry to hear you are frustrated with the level of service. All tenants received a robust assessment that is regularly reviewed to create care plans that are tailored to individual care needs. We use this information to ensure we are adequately staffed this enables all care needs to be met. Staff must prioritizes care first and foremost, but where possible staff will facilitate activities and additional tasks to promote independence and create a sense of community. this includes tenant led activities. We are more than happy to discuss this with you, as we have an open-door policy.
Yours SincerelyZoe Heslin
Review from Sarah S (Daughter of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
Our mum has lived at Lloyd Court for four years and continues to feel supported and well cared for by the dedicated, kind team. The staff treat residents with genuine respect and have a great understanding of Mum's needs, while encouraging her to be as independent as possible.
Mum really enjoys...
Our mum has lived at Lloyd Court for four years and continues to feel supported and well cared for by the dedicated, kind team. The staff treat residents with genuine respect and have a great understanding of Mum's needs, while encouraging her to be as independent as possible.
Mum really enjoys the daily interaction with the team. They are wonderful listeners when she wants to share memories and stories from her life, and they are always happy to stop for a chat-often with plenty of laughter.
Mum really enjoys the daily interaction with the team. They are wonderful listeners when she wants to share memories and stories from her life, and they are always happy to stop for a chat-often with plenty of laughter.
There are regular afternoon activities for residents to take part in. Mum particularly enjoys the craft sessions, visits from pupils at a local school, and the monthly church service. There are several other activities on offer too.
When Dad passed away eighteen months ago, the team carried out their duties with dignity, respect and genuine compassion, and they supported Mum through a very difficult time.I would highly recommend Lloyd Court as a wonderful, safe and supportive community
Review from Sandra B (Daughter of Resident) published on 29 January 2026 Submitted via Website•
Overall Experience
My mum has settled in well to living at Lloyd court. She is very happy with her little home, she has everything she needs around her to make it homely.
The care she receives from all the wonderful staff is outstanding, they are all very caring, understanding, supportive and most helpful they pop...
My mum has settled in well to living at Lloyd court. She is very happy with her little home, she has everything she needs around her to make it homely.
The care she receives from all the wonderful staff is outstanding, they are all very caring, understanding, supportive and most helpful they pop in and check on her or for a chat to make sure she is ok.
The public areas are kept spotlessly clean, there are lots of nice places to sit and relax in. you can take up a new hobby like arts and crafts, jigsaws or find a book to read from the book sheeves plus there's a music area if you enjoy music.
There is a hairdresser who comes in once a week. Also a laundry to use.
Lovely outside seating area's.
Plus they have day time activities to join in with which quite a few people come along too.
Lloyd court has a nice homely feel as you walk through the front door a nice calm and welcoming place.
The care she receives from all the wonderful staff is outstanding, they are all very caring, understanding, supportive and most helpful they pop in and check on her or for a chat to make sure she is ok.
The public areas are kept spotlessly clean, there are lots of nice places to sit and relax in. you can take up a new hobby like arts and crafts, jigsaws or find a book to read from the book sheeves plus there's a music area if you enjoy music.
There is a hairdresser who comes in once a week. Also a laundry to use.
Lovely outside seating area's.
Plus they have day time activities to join in with which quite a few people come along too.
Lloyd court has a nice homely feel as you walk through the front door a nice calm and welcoming place.
We are happy mum is living here we know she is well looked after and cared for.
↩Reply from Zoe Heslin, Deputy Manager at Lloyd Court
Hi Sandra,Thank you for your kind words.
Best wishes,
Zoe Heslin
Review from Sandra W (Daughter of Resident) published on 25 April 2025 Submitted via Website•
Overall Experience
My mum has been in Lloyd for over two years During this time I have always been very happy with the care and attention she receives I am constantly informed of any issues that arise
All the staff are very caring and look after my 98 year old mother so thoughtfully with great kindness and respect
My mum has been in Lloyd for over two years During this time I have always been very happy with the care and attention she receives I am constantly informed of any issues that arise
All the staff are very caring and look after my 98 year old mother so thoughtfully with great kindness and respect
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you for your kind words. I will pass your words onto the rest of the team. We feel very privileged to look after your Mum.
Review from D P (Daughter of Resident) published on 2 April 2025 Submitted via Website•
Overall Experience
I just wanted to say a public 'Thank you' to all the Team at Lloyd Court. My elderly mother is becoming increasingly frail, which is heartbreaking to me. The incredible loving care given by everyone at the home makes it more bearable. Thank You x
I just wanted to say a public 'Thank you' to all the Team at Lloyd Court. My elderly mother is becoming increasingly frail, which is heartbreaking to me. The incredible loving care given by everyone at the home makes it more bearable. Thank You x
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you for your kind words. I will ensure your kind words are passed onto the rest of the team. We feel privileged to look after your Mum.
Review from Peter M (Son of Resident) published on 27 September 2024 Submitted via Website•
Overall Experience
Lloyds Court is quite exceptional in all respects!
My 92-year-old Mum is a resident there and standards are high overall on a day-to-day basis anyway.
My 92-year-old Mum is a resident there and standards are high overall on a day-to-day basis anyway.
More recently, when she has been quite ill; automatically everything kicked up a gear to care for her additional needs. Of course that more...
Lloyds Court is quite exceptional in all respects!
My 92-year-old Mum is a resident there and standards are high overall on a day-to-day basis anyway.
More recently, when she has been quite ill; automatically everything kicked up a gear to care for her additional needs. Of course that more intense care was provided by the lovely people that work there! Patient, understanding, compassionate, and respectful at all times; they were all, without exception, an absolute credit. Of course, it is always the staff that makes a place, or not and that is why Lloyds Court is quite so special!
Thank you everyone for looking after my Mum so well! It involved extra work, care, time and empathy under difficult circumstances but you all took it in your stride despite your other working pressures. I and the family are very grateful for your awareness and tenderness. Thank you so much, it has been very much appreciated!
My 92-year-old Mum is a resident there and standards are high overall on a day-to-day basis anyway.
More recently, when she has been quite ill; automatically everything kicked up a gear to care for her additional needs. Of course that more intense care was provided by the lovely people that work there! Patient, understanding, compassionate, and respectful at all times; they were all, without exception, an absolute credit. Of course, it is always the staff that makes a place, or not and that is why Lloyds Court is quite so special!
Thank you everyone for looking after my Mum so well! It involved extra work, care, time and empathy under difficult circumstances but you all took it in your stride despite your other working pressures. I and the family are very grateful for your awareness and tenderness. Thank you so much, it has been very much appreciated!
Fond regards.
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you for your lovely review, we are so pleased your Mum is feeling better and I will pass on your kind words to the rest of the team.
Review from P S (Resident / Service User) published on 1 July 2024 Submitted via Postal Card•
Overall Experience
I have nothing but praise for all the staff and everyone here. I would recommend staying here to everyone. I would give it 5 stars out of 5 its so good and friendly and clean I would not want to go anywhere else.
I have nothing but praise for all the staff and everyone here. I would recommend staying here to everyone. I would give it 5 stars out of 5 its so good and friendly and clean I would not want to go anywhere else.
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you for your kind review. I will ensure your kind words are passed to the team. Our tenants are at the heart of everything we do.
Review from Derek S (Respite Resident) published on 20 June 2024 Submitted via Website•
Overall Experience
I was sent here for a short period after discharge from hospital. I could not have been better cared for. All the staff that I met were friendly, polite and caring. The accommodation, flat was more than I expected. Living area with basic facilities I.e. kettle, fridge, sink, microwave, comfortable...
I was sent here for a short period after discharge from hospital. I could not have been better cared for. All the staff that I met were friendly, polite and caring. The accommodation, flat was more than I expected. Living area with basic facilities I.e. kettle, fridge, sink, microwave, comfortable furniture and TV. Attached was the bedroom with en-suite facilities. The food was of good quality and the whole building was kept clean and tidy. All in all my time there I had no concerns.
↩Reply from Sara Pearce, Multi Site Manager at Lloyd Court
Thank you for your kind words. We will pass your feedback on to the Lloyd Court team.
Review from P D (Resident / Service User) published on 15 March 2024 Submitted via Postal Card•
Overall Experience
Building/accommodation are of high quality but what makes a difference is the staff. Everyone is kind, caring, helpful and respectful.
Building/accommodation are of high quality but what makes a difference is the staff. Everyone is kind, caring, helpful and respectful.
↩Reply from Sara Pearce, Manager at Lloyd Court
Thank You for your review. It has been a pleasure having you stay at Lloyd court and we wish you every success in your return home Please stay in touch and feel free to visit whenever you like.
Review from Jean M (Resident / Service User) published on 14 March 2024 Submitted via Postal Card•
Overall Experience
Since arriving here last October I have been made welcome and all staff have been very friendly and I have felt 'made welcome'! All care staff made me feel 'nothing was too much trouble' for them to do. I have made friends with several residents here and all 'extra' activities have been varied and...
Since arriving here last October I have been made welcome and all staff have been very friendly and I have felt 'made welcome'! All care staff made me feel 'nothing was too much trouble' for them to do. I have made friends with several residents here and all 'extra' activities have been varied and enjoyable. I am very happy with my move to Lloyd Court. Staff and management are all super.
↩Reply from Sarah Garrett, Deputy Manager at Lloyd Court
Thank you for your kind words, we are pleased that you feel welcome and have been enjoying the varied activities.
Review from John A (Resident / Service User) published on 26 January 2024 Submitted via Postal Card•
Overall Experience
All staff excellent, helpful, sociable, caring and most excellent accommodation, room/flat/area. Staff there if you need them, availability, considerate, amazing. Couldn't ask for better.
All staff excellent, helpful, sociable, caring and most excellent accommodation, room/flat/area. Staff there if you need them, availability, considerate, amazing. Couldn't ask for better.
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you so much; we are lucky to have you moved into Lloyd Court and are so pleased that you feel happy living here.
Review from Elaine S (Friend of Resident) published on 12 January 2024 Submitted via Website•
Overall Experience
I'm a friend of a resident. I am so impressed with the care and support from all the carers and staff that when my time comes, I would come here and recommend Lloyds Court. My friend is so happy here, he has always got a smile when I visit.
I'm a friend of a resident. I am so impressed with the care and support from all the carers and staff that when my time comes, I would come here and recommend Lloyds Court. My friend is so happy here, he has always got a smile when I visit.
↩Reply from Sarah Garrett, Deputy manager at Lloyd Court
Thank you for your kind words; it is much appreciated. Your friend is a pleasure to assist, and we are lucky to have him living with us.
Review from D H (Son of Resident) published on 4 October 2023 Submitted via Website•
Overall Experience
Our family have nothing but praise and admiration for all the staff at Lloyd Court. They are extremely professional and caring and have our parent's wellbeing at the core of all they provide. We are always well-informed. Thank you for all you do.
Our family have nothing but praise and admiration for all the staff at Lloyd Court. They are extremely professional and caring and have our parent's wellbeing at the core of all they provide. We are always well-informed. Thank you for all you do.
↩Reply from Rochelle Wallace, Manager at Lloyd Court
Thank you so much for your kind words. We value your feedback. Your parents are a joy to care for and we love all having you as part of the Lloyd Court family.
Review from Ivy H (Resident / Service User) published on 18 September 2023 Submitted via Postal Card•
Overall Experience
Very, very satisfied.
Very, very satisfied.
↩Reply from Rochelle Wallace, Manager at Lloyd Court
Thank you very much for your review. It is a pleasure to have you living with us at Lloyd Court and we enjoy visiting you each day. You are always warm and welcoming, and very much part of the Lloyd Court family.
Review from B L (Daughter of Resident) published on 15 September 2023 Submitted via Postal Card•
Overall Experience
I have been at this home for 3 months and settled in quickly. It is a very good and happy place where much kindness is shown by all the staff and care is excellent, nothing is too much trouble for them. Accommodation is excellent and being able to have one's privacy is good.
I have been at this home for 3 months and settled in quickly. It is a very good and happy place where much kindness is shown by all the staff and care is excellent, nothing is too much trouble for them. Accommodation is excellent and being able to have one's privacy is good.
↩Reply from Rochelle Wallace, Manager at Lloyd Court
It's been wonderful to see your progression since you joined us at Lloyd Court, making friends and gaining confidence to be your own person. We love having you as part of our Lloyd Court family.
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Awards / Recognitions (4)
- 18 Nov 2016Recipient: Lloyd Court
- 09 Dec 2015Recipient: Lloyd Court
- 27 Nov 2015Recipient: Lloyd Court
Accreditations
There are no accreditations posted yet for Lloyd Court.
Meet the Team (0)
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